Information Technology Guide
Introduction
Welcome to Byrdine F. Lewis School of Nursing and Health Professions (The Lewis School). This is a brief introduction and guide to information technology matters. Please keep this as a reference.
Who Are We?
We are the The Lewis School Information Technology Team. We offer PC, MAC, Software and Instructional Technology support for the School. If you have questions or problems related to information technology matters, we are at your service.
We can:
• Install software and hardware
• Troubleshoot and repair your PC or MAC
• Answer questions (or refer you to someone who can) • Advise you on your software or computer needs • Create an e-‐Quote for your technology needs
• Train and assist with hardware, software, and educational technology • Manage multimedia content for faculty
We cannot:
• Purchase items: Your department must pay for all purchases
• State law does not allow us to work on personal computers. We can however, advise you on any problems or needs you may have.
How To Contact Us
If you need to schedule a work request or report a problem, please call the
University Help Center: 404-‐413-‐4357 or email: [email protected]. They are staffed Monday – Friday 7:30 AM to 6:00 PM. They will create a work ticket that will be routed to our team. At that time, one of our technicians will contact you to make an appointment. This is the most efPicient way to receive tech support.
Information Technology Team
Earl A Hudson, Technology Manager: Phone: (404) 413-‐1097 Email: [email protected]
Herb Molet, PC Systems Specialist: Phone: (404) 413-‐1106 Email: [email protected]
Alonzo Richardson, PC Systems Specialist: Phone: (404) 413-‐1095
Email: [email protected]
Miguel Muirhead, Educational Technology Specialist: Phone: (404) 413-‐1188
Email: [email protected]
What Is A Campus ID?
Your CampusID is the account name associated with your digital identity at Georgia State. It is clearly printed on the reverse side of all Panther Cards distributed after Fall Semester 2007. It is also a part of your ofPicial Georgia State email address (e.g.,
[email protected] for faculty/staff and [email protected] for students).
One of Georgia State’s Identity Management initiatives involves implementation of a single sign-‐on (or reduce sign-‐on) technologies. As a product of these initiatives you will use you CampusID and password to login to many of the systems utilized in daily life at Georgia State. To this end, all new student, faculty, and staff must activate their CampusID.
You may retrieve your CampusID using the online “Campus Director”: http://
campusdirectory.gsu.edu. If you have problems managing your CampusID, you may contact the Help Desk: 404-‐413-‐HELP (4357) or by Email: [email protected].
How Do I Activate My Campus ID & Where Do I Find The Password?
You can activate and set your CampusID password at http://campusid.gsu.edu. You will be prompted to provide some personal information to verify your identity. Next you will be required to select and provide answers to Pive security questions. These security questions will enable you to reset your password in the event you lose it in the future.
Microsoft 365
Microsoft 365 is the email system used at GSU. There are two ways to access your email: Microsoft Outlook, the program installed on your computer or by your web browser,
http://login.microsoftonline.com. If you install another email client, we cannot be responsible for supporting it. Your ID is [email protected] and the password is CampusID password.
VPN at GSU
GSU security policy restricts access to certain systems from off campus. To get that access, you must download and install a VPN (virtual privat network) client on your PC or MAC.
Download and Install VPN Client
To download the GSU VPN client, go to: http://wireless.gsu.edu/index.html. 1. Click on the download tab
2. Click “Begin” 3. Click “I Agree”
4. Choose your operating system
5. Authenticate with your CampusID and password 6. Save the Pile to your PC or MAC
Using the VPN Client
1. Open the VPN client
2. Double click the “Off Campus VPN”
The Information Technology Team will be responsible for the maintenance, repair, and replacement of warranty defective parts (with the exception of toner and ink cartridges for printers) on computers, monitors and printers.
A master image provided by the Information Technology Team will be installed on all university owned Lewis School computers. The installation and support of all GSU and Lewis School licensed software will be provided. Provided Nons GSU software that has been approved by the department can be installed. Copyright and licensing policies will be adhered to. This support extends to ensuring that applications are executed and appropriate files can be used and saved.
The Information Technology Team will make sure that equipment is up to date with the latest software provided by GSU. Also, antivirus and antispyware software will
be installed and up to date. In addition, the appropriate off campus forms will be provided to the enduser to be filled out, signed and sent to GSU “Safety & Risk Management Office”.
The Information Technology Team will provide email configuration for mobile devices.
Hardware
Software
Off Campus Equipment
Mobile Devices
The Information Technology Team will provide training for faculty, staff, guest lecturers’ and students in Elluminate Live, Desire2Learn, and other GSU and Non-GSU software.
Support requests will be handled in the following priority: 1. Problems affecting the entire University
2. Problems affecting the entire Lewis School 3. Problems affecting an entire department 4. Problems affecting one or two machines 5. High or Medium priority requests 6. Routine priority requests
7. Workstation installations 8. Workstation upgrades
9. Installation or upgrades of drivers to support new hardware
Personally owned technology equipment or any equipment not inventoried in the Lewis School.
Priority of Support
