IT Strategy

IT Strategy 2013 – 2017

V3.2 August 2013

Contents – Part I Context

• Drivers

• Workplace Strategy • Benefits of the Strategy

Contents – Part II Business Strategy

• Strategic Themes:

• Strong Line of Business Applications • Everyone Working Smarter

• A Skilled Workforce

• Enabling Delivery of Customer Service Strategies • Enabling Information Sharing

• Excellent Technical Infrastructure • Flexible User Environment

• Excellent Service to Users

Contents – Part III Technical Strategy

• Principle • Components

• Applications

• End User Devices • Data Centre

• Access & Authentication Management • Converged Network

• Integrated Telephony

Part I Context

What is the environment in which we are delivering the strategy?

Context - drivers Property Strategy Workforce Strategy IT Strategy

Context -

A Strategy for the “Workplace”

IT

Strategy Workforce _Strategy

Workplace Strategy

Context -

A Strategy for the “Workplace”

• Working with councils on emerging

Workplace/Workforce Strategies (Smarter Business, Project Angel, New Ways of Working)

• Designing user environment and solutions to support this

Benefits of the strategy

 Better council service user experience  Increased staff productivity

 Better tools to deliver results

 Fast, reliable, widespread access to network resources  Reduced office footprint

 Lower cost

Part II - Business Strategy

Strategic Theme 1 – Strong Line of Business Applications

• Support for a portfolio of Business Applications (social care, learning, revenues and benefits, highways assets and street works etc….)

• Strong Enterprise Resource Planning (ERP) offering (Oracle and Agresso)

• Challenge, debate and planning to realise the benefits of the applications pool.

Strategic Theme 2 – Everyone Working Smarter

• Flexible access to systems from council and partner sites, and “the field”

• Rationalisation and exploitation of information sources • Record once, on the spot

• Streamlined support services

Strategic Theme 3 – A Skilled Workforce

• Supporting Workforce Development & Learning • Enabling change

Strategic Theme 4 – Enabling Delivery of Customer

Services Strategy

• Enhancing customer experience • Channel shift

• Web

• Telephony • Social Media

Identifying options for shared platforms and experience.

Strategic Theme 5 – Enabling Information Sharing

• Access to and communication between systems

• Integrating information sources with partners, Health etc

• Promotion of information – Open Government, accountability, the Information Society

• Support of communities of interest • Maintaining data security

• Align IT Security with councils’ policies

Strategic Theme 6 – Excellent Technical Infrastructure

• Data Centre services

• Public Services Network (PSN) connectivity

• High capacity networks enabling value-added services

• Presence management services, converging voice, calendar and messaging

• Wireless

• Collaboration platforms

Strategic Theme 7 – Flexible User Environment

• Network connected desktops • Laptops

• Tablets

• Specialist data capture devices • Bring Your Own Device

Strategic Theme 8 – Excellent IT Service

• Keeping the lights on

• Disaster recovery & Business Continuity Planning • Implementation

• Project and change management • Trusted advisor

• Strategic partner

• Challenge and the art of the possible

What will the future look like…..?

• Interactive infrastructure supporting Customer Service Strategies • LGSS Private Cloud delivering reliable, resilient services

• Converged, enabling, partnership-wide voice and data network • Converged email, voice, messaging and calendar

• Better use of less accommodation • Wireless

• Variety of end user devices • Tools matched to roles

• Collaboration tools to support diverse teams • A workforce skilled and supported for change

Part III - Technical Strategy

Principles

• The strength of LGSS is that we offer choice of Line of Business

(LoB) systems, while delivering efficiencies through convergence of infrastructure and universal applications.

• Service users will, with support from LGSS, determine their own

LoB systems, and user practice.

• LGSS will identify and promote convergence and economies of

scale in the use of LoB systems and end user devices.

• LGSS will, on behalf of stakeholders, deliver a programme of

convergence and consolidation of back-end infrastructure, networks and universal

Systems determination

Infrastructure – Networks, data centre, telephony,

email, architecture, office automation, access controls & security, archiving and DR …..

Enterprise wide and Shared Services systems –

Collaboration Apps (e.g. SharePoint), Web tools & platforms, ERP, CRM, EDRMS, Rev & Bens,

Pensions Admin, Legal Services …...

Line of Business Systems – Children and Adult

social care, learning, highways assets and street works……

Users decide with LGSS support

LGSS promotes common solutions & provides required Systems Integration and technical

support

LGSS decides on behalf of all users

System Integration

Cambridgeshire

Norwich City Council

Northampton BC Enterprise ICT Services LGSS Shared Services Oracle ERP Agresso ERP Other shared applications Customer Specific

Line of Business Applications

Applications

Northamptonshire

Applications

Benefits

• Customer choice

• Sharing best practice

• Attractive to potential new

joiners to the service

Cost Savings

• Shared applications

• Licensing deals

Recommendations

1.

Convergence of universal

applications: MS

Exchange, SharePoint,

EDRM, ERP, Service Desk,

middleware

2.

Common catalogue of

desktop applications

3.

Analyse plans for LoB

procurement; identify

convergence

Thin Client

Desktop PC Laptop _{Tablet Smartphone} Application

Specific Device

Common infrastructure and management capability

Citrix Published Desktop (e.g. Windows 2008+) VDI (e.g. Citrix Xen Desktop) Secure Filestore (e.g., NetApp) Application Publishing (e.g.App V) User Virtualisation (e.g. AppSense) Mobile Device Management Northamptonshire Specific Presentation Cambridgeshire Specific Presentation Borough Specific Presentations

OCS etc Specific Presentations

BYOD

Multi-Tenant Shared server and storage infrastructure “Private Cloud”

•Desktop PC

•Customer facing role •Specific software Fixed Role LGSS Man ag ed U s er M anaged •Any office •Work from home •Mobile telephony

Universal Role

•Access from anywhere

•Mobile telephony and computing •Meeting space

Benefits

• Builds on existing investment • Supports mobile and flexible

working styles

• Supports “Bring your Own” model for mobile devices and laptops/desktops Cost Savings • Convergence of desktop infrastructure lifecycle management functions Recommendations

1. Hybrid desktop strategy with converged back-end

2. Fixed and mobile devices, including BYOD, with access to all systems

3. Merge existing desktop

projects (Windows 7, Office) 4. Single application packaging,

Mobile Device Management, Citrix environment

5. Ubiquitous wireless

6. Identify worker types with users and match to toolkit

Common Infrastructure Strategy

Separate Physical/Virtual networks for each customer

Northamptonshire Servers Cambridgeshire Servers Norwich Servers Northampton Servers AD

Multi-Tenant Shared server and storage infrastructure “Private Cloud”

Main Datacentre Northamptonshire CC NCC Ot _NBC he r LGSS Combined Storage Pool Servers

Main Datacentre Cambridgeshire CC CCC No rw ich Ot he r LGSS Combined Storage Pool Servers

Common Infrastructure Strategy

Main Data Centre (NCC) Main Data Centre (CCC)

Local Data rooms for resilience – as required

Benefits

• Provides a solution to the closure of Angel Street

• Provides a platform to add new customers

Cost Savings

• Enables convergence of server

infrastructure lifecycle management • Reduces ongoing and refresh

project costs by using a

standardised shared infrastructure (private cloud)

Recommendation

1. Unified data centre strategy, using CCC site, plus

secondary/DR site

2. Convergence of server and storage refresh projects 3. Creation of a reference data

centre architecture and design

Northamptonshire

Cambridgeshire

Norwich Northampton

LGSS Forest

Foundation for shared IT Inter-forest trusts for various purposes

Access & Authentication Management

Multiple Forest Model Interconnected

domains:

• Council.gov.uk • LGSS.org

Benefits

• Platform to reduce costs by building shared services

• Retains organisational integrity and security for customers

• Provides LGSS with email domain • Provides LGSS with a platform to

support its own desktop login. • Easy to add and remove user

groups

Recommendation

1. Complete LGSS Legal case management proof of concept 2. Establish LGSS and service

user forests

3. Build shared services in this

domain according to established priorities.

Converged Network

Data WiFi Voice

Public Services

Network (PSN) Internet Main Data Centre (NCC)

Multi Agency

Main Data Centre (CCC)

Govt., Health etc.

CPSN/NPSN partners

Converged Network

Benefits

• Underpins the rest of the IT Strategy: voice, data centre,

multiple forests, application sharing, end user device flexibility.

• Enables multi-agency occupancy of buildings

• Enables flexible working styles

Cost Savings

• Enables convergence of network management functions

Recommendations

1. Procure network service for NCC in a way which establishes a

PSN compliant, multi-agency cloud service

2. Wireless

3. Review value added services:, multi-tenancy occupancy,

Main Data Centres

(Central telephony switches)

Standard IP Handsets Soft Phones, email

and messaging

PSTN – External Calls

Converged IP network

Fixed/Mobile Integration

Integrated personal communications

Backup Data Centre (Resilience for

telephony Switch)

Wireless IP handsets (e.g. Smartphone apps) Room based

Video conferencing

Exchange

Integrated personal communications

Benefits

• Supports mobile and flexible working styles

• Reduces call costs

Cost Savings

• Enables convergence of network management & support functions

Recommendation

1. Determine convergence plan for Voice Over IP (VOIP)

2. Feasibility study and outline business case for consolidated VOIP telephony solution

3. Compare with Cloud solution 4. Deliver Unified Communications

Flexible Service to meet changes in organisation size and format

Recommendation

1. Infrastructure and licensing to allow flex in user numbers and types. (Contracts that can be reduced to reflect fewer users; server capacity that can be reduced as well as

expanded).

2. Future ICT costs split into a fixed charge to cover the infrastructure costs (e.g. power, data centre, servers, network) and a much smaller per user charge which will vary dependent on the type and number of users. This will move ICT towards a “utility” pricing model similar to a gas or electric bill: the less you use the less you pay.

And for LGSS?

“Think as One, Deliver as One”

• Single domain for LGSS staff • LGSS Desktop, intranet, email • Cross-site directory

• Collaboration tools – project management, team sites etc.

• Business Systems – legal, service desk • A structure to match users requirements:

support; development; professional advice • Business Continuity and Disaster Recovery plan

2013 2014 2015 2016 2017

Converged private cloud datacentre

Network convergence

VoIP telephony convergence

Integration of mobile and VoIP telephony Presence management

Converged SAN and virtual server environment Ubiquitous wireless Desktop rationalisation Review of MS Vs Open Source

Mobile access to line of business systems Standard SharePoint collaborative working toolkit Corporate tablet (iPad) service

BYOD LGSS domain services Application rationalisation across service users