Your All-In-One Collection
Management Platform
Collect with Confidence
“We have been utilizing
the Debtmaster collection
platform for nearly 15 years
and find their collection
systems, support and
industry knowledge to be
an amazing value.”
Whether you’re a small office or an agency with many call centers, the Debtmaster® collection suite can help you manage compliance,
enhance security, and provide quality service for clients and debtors. At Comtronic® we develop fully integrated collection technology that
delivers all your debt management, telephony, and client reporting in one secure platform. Our software is easy to install and use right out of the box, and the friendly Comtronic staff provides all sales, service, and support.
Debtmaster empowers collectors with the best in workflow management, debtor information, payment utilities, reporting tools, and documentation resources, all available with just a few mouse clicks.Best of all, agents can access this information using a single application.
Comtronic has more than 30 years of experience working within the collection industry, incorporating feedback and best practices to create the best collection technology on the market. Our Debtmaster software suite is an affordable, flexible, compliance-friendly collection management platform that equips collection departments and agencies of any size to be efficient and profitable.
DEBTMASTER
®: ALL YOUR COLLECTION
TOOLS UNDER ONE ROOF
Collect with Confidence Using Secure,
Fully Integrated Collection Software
“State of the art design and features are not enough. As a company with over 45 years of history, we need to feel confident with both the product and support team behind it.
[The] Debtmaster support team was able to deliver a flawless and timely data conversion, training, and resolution to our issues. Vendor support, not just technical support, is what it takes to win my business.”
DEBTOR DEMOGRAPHICS OUTSTANDING ACCOUNTS ACTION CODES
Use Debtmaster to help your agents provide a high-quality, compliant debtor experience and recover more payments. The Debtmaster collector screen gives your agents the most current account information at-a-glance, with encryption and partial masking for sensitive fields (e.g. credit cards, social security number, and date of birth).
With Debtmaster you have control over agent productivity and workflow. Customize collector screen layouts to match each type of debt you service so agents always see the most relevant data first. Agents can easily initiate electronic payment processing on an account, and before you can say “screen pop” they are ready to take the next call.
SIMPLE, SECURE, REAL-TIME DATA ACCESS
Don’t wait to collect payments by mail! Instant electronic payments make it easy for debtors to make payments, helping you reduce operating costs and reach your profit goals faster.
With Debtmaster agents can accept secure electronic payments via credit/debit cards or EFT/ACH transactions with multiple vendor options. Real-time approval ensures that payment information is automatically posted to accounts, eliminating legwork.
Your staff can easily collect individual or recurring payments with one-time authorization on debtor accounts. Automate payments on a debtor payment schedule according to pre-authorized amounts. Debtmaster stores all cardholder data according to PCI data security standards for safe PCI compliance.
PAYMENTS MADE EASY FOR
DEBTORS AND AGENTS
Collect More with Secure Instant
Electronic Payment Processing
“Running a successful and efficient collections business is necessary to guarantee client satisfac-tion – and that’s no small task. It was crucial that our collection software package possess the functionality of handling the vast array of client and agency needs without being cumbersome. After evaluating over 20 collection software titles, I found Debtmaster to be an easy decision. Simple to begin with, functional to administer and powerful to grow with. Debtmaster has fulfilled their promise to deliver the best collection software package available today and I am proud to be a client.”
Use Debtmaster to track client profitability and maximize each debt portfolio. With a few easy mouse clicks account managers can navigate the Debtmaster Client Window to review client demographics, recovery figures, and activity notes. Adjust and prioritize work queues to keep agents on target. Your sales team can work through a list of potential clients using contact schedules, and use built-in reporting tools to manage billing and payments. Privacy and security controls for sensitive data help your staff maintain HIPAA compliance.
INTELLIGENT COLLECTOR WORKFLOW MANAGEMENT
Analyze Client Portfolios
& Leverage Profitable Accounts
Create informative reports to share with staff, management, clients, or investors. Debtmaster offers 60+ built-in reports and a unique ODBC interface for custom reporting with SAP Crystal Reports®, Microsoft Excel®, and other common applications. Track growth, motivate employees, and attract investors with meaningful information, eye-catching graphs, and up-to-date figures.
BETTER VISIBILITY WITH REPORTING
Debtmaster
®CallThru
®ClientAccess
TMFully Integrated Software: CallThru & ClientAc-cess fully integrate with your Debtmaster collection software for quick installation, seamless operation & secure, real-time data access.
Comprehensive Information: Debtmaster with CallThru delivers instant screen pops containing complete, current debtor information so agents are prepared to connect & collect.
Interactive Voice Messaging: CallThru uses the most current debtor information stored in Debtmaster to schedule a constant stream of right-party connections to agents according to debtor dialing consent flags, time zones & account history. Security & Compliance: Debtmaster with CallThru makes it easy to store recorded calls for compliance monitoring with FDCPA, TCPA, and other federal/state guildelines. Data encryption & agent monitoring tools promote security & productivity from any location.
Easy Payments Anytime: Sophisticated Interac-tive Voice Recognition technology & Digital Voice Broadcasting help you provide superior customer experience with 24x7 voice messaging & agentless payment collection.
If you are looking for ways to strengthen your security and compliance strategies, Debtmaster can help. Our software suite enables you to implement and automate best practices throughout your business with built-in tools like automatic AES 256-bit data encryption and partial masking for sensitive data, complete contact tracking, HIPAA compliance features, cell phone number and flag tracking, time zone sensitivity, PCI compliant payments, and user-level security controls for onsite and remote access.
BUILT-IN SECURITY & COMPLIANCE FOR
COLLECTION INDUSTRY STANDARDS
Protect Your Business
& Your Data
Whichever automated dialing technology you use, Debtmaster helps minimize costly violation risks with the built-in Cell Phone Management (CPM) module and time zone sensitivity. The CPM module enables you to import cell phone information from any source, and helps you identify known cell phone numbers in the Debtmaster database.
COMPLIANT DIALING CONTROLS WITH CELL PHONE
MANAGEMENT (CPM) MODULE & TIME ZONE SENSITIVITY
Provide a Quality Customer
Experience at Your Agency
Activate CallThru to streamline workflows, save on voice services, and simplify your compliance strategy. CallThru is the industry’s first collection-specific IP phone system, and it works seamlessly with your Debtmaster collection management software.
CallThru features Interactive Voice Response (IVR) for compliant messaging and 24x7 payments, Automated Call Distribution (ACD) for intelligent incoming call handling, power dialing for compliant outgoing calls, and voice broadcasting (interactive messaging) for maximum right-party connections.
COLLECTION-SPECIFIC IP TELEPHONY
MADE JUST FOR DEBTMASTER
Boost Collector Efficiency
& Maximize Right-Party Connections
STREAMLINE YOUR ADMINISTRATIVE TASKS
Eliminate redundant work and personalize communications with the Debtmaster Enhanced Communications Module. Agents can use Microsoft Word® to select from a list of pre-ap-proved letters and notices for debtors and clients. Letters can be created, stored, and printed on the fly, or scheduled to print automatically in daily batches. For high volumes, agencies can use the Debtmaster built-in letter outsource interface for efficient third-party letter printing.
Save time and printing costs while you extend your reach with electronic communications. Debtmaster stores debtor and client email
addresses with consent tracking and management to help you send compliant email notifications. The Debtmaster Cell Phone Management (CPM) module manages cell phone numbers and flags so you can send SMS text messages that meet FDCPA, TCPA, and other federal/state guildelines.
Better Profits with Better Technology
Review Debtor Data at a Glance Make Collecting Payments Easy Built-In Security & Compliance Better Returns for Your Clients Keep Track of Agent Statistics Save Time with Online
Skip Tracing
Streamline Communications Keep Connected to
Credit Bureaus
Manage Millions of Accounts
Schedule your Demo Today! 800.414.2814
www.debtmaster.com
GET DEBTMASTER AND
COLLECT WITH CONFIDENCE
DEBTMASTER
HAS YOU COVERED
A/R Client List Account Consolidation Account History
Administrator Controlled Security Access AES 256-bit Encryption
Automated Workflow Management Call Recording1
Cell Phone Number & Flag Management Check Drafts
Client Listing
Client/Portfolio Cost Analysis Collector Alerts
Commission Tracking & Reporting Compliance Tracking & Management Credit Bureau Reporting
Credit Card Payments Database Encryption Debit EFT Payments
Electronic Account Forwarding Enhanced Communications Management
FDCPA & TCPA Compliance Features1
Gross, Net, & Dual Net Remit Clients HIPAA Compliance Features In-House Letter Printing Integrated IVR1
Intuit® QuickBooks® Integration
Letter Outsourcing
Manage Millions of Accounts Manage Multiple Debt Types Managed Worklists
Master Client/Sub Client New Account Auto-Matching New Accounts Listing ODBC
Payment Audit Payment Interfaces Performance Analysis Post Dated Checks Power Dialing Options1
Pre-Collection Print Debtor Checks Prioritized Work Queues Promised Payment Scheduler Secure Account Notes
Secure Online Client Reporting2
Secure Remote User Access SIP-Ready Phone System1
Simple Interest Calculation Skip Tracing Integration Time Zone Support
Trust Statements & Accounting Unlimited Phone Numbers Unlimited Addresses User Defined Fields View Scanned Documents Voice Broadcasting1
Voicemail1
Worklists
1 Available with CallThru®
Smart business owners rely on Debtmaster® with CallThru® because of its proven track record to increase productivity for debt collection departments and agencies.
Debtmaster is an easy-to-operate, all-inclusive collection software package designed to meet the specific needs of the collection industry. By combining easy-access to debtor information with intelligent IP-telephony, Debtmaster helps businesses to recover more debt and maintain compliance.
What’s more, Comtronic Systems is your one-stop vendor for sales, service, and support. We make it easy for you to grow your business into an efficient and profitable operation.
Call Comtronic® today to schedule your Debtmaster with CallThru demonstration and see for yourself why Debtmaster has remained an industry leader for more than 30 years.
Collect with Confidence
Debtmaster®, CallThru®, ClientAccess™, and Comtronic® are either registered trademark(s)
or trademark(s) of Comtronic Systems, LLC in the United States and other countries.
800.414.2814
www.debtmaster.com
SEE WHAT TRUE EFFICIENCY LOOKS LIKE
Schedule a Demo and See
US & Canada 800.414.2814
International +1 509.573.4300
Online www.debtmaster.com
Founded in 1980, Comtronic Systems® remains a
worldwide leader in collection technology featuring the award-winning Debtmaster® collection software
suite. With a 30-year reputation for quality, Debt-master continues to set the standard for PC-based collection technology by monitoring and adapting to evolving requirements for the collection industry. Debtmaster offers a complete package for everyone from small debt buyers to large collection depart-ments and agencies who seek a comprehensive, user-friendly software solution. Business owners can integrate the CallThru® IP-based telephony system
with the Debtmaster collection software to keep their call centers compliant, efficient, and profitable. Add the ClientAccess™ web portal for on-demand client reporting available 24x7.
The Comtronic reputation for quality and reliability is matched by its record of superb customer support. Debtmaster is the all-in-one collection software avail-able with the convenience of a single vendor.
Get Debtmaster and get the confidence which only a trusted vendor like Comtronic Systems can provide.
Serving the Collection Industry
for Over 30 Years
CREATORS OF THE AWARD-WINNING DEBTMASTER
®FEATURING CALLTHRU
®IP-BASED TELEPHONY
Collect with Confidence