NComputing vspace Server 8.3 for Windows. Software and Firmware Upgrade Guide. Document version 1.2

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Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained herein is subject to change without notice. Specific features may vary from product to product. The only support and warranties for NComputing products and services are set forth in the express support and warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. NComputing shall not be liable for technical or editorial errors or omissions. 179348_v1

1. Introduction

1.1. Purpose of the document

The purpose of this document is to provide detailed instructions how to upgrade from NComputing vSpace Server 6.x, 7.x, 8.0, 8.1 and 8.2 to NComputing vSpace Server 8.3. The document focuses on the essential firmware upgrades that are required for NComputing access devices in order to operate correctly with vSpace Server 8.3.

1.2. Intended audience

NComputing vSpace Server administrators, vSpace Management Center administrators, technical support engineers, system engineers.

1.3. Document history

Document version Editing start date Release date

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Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained herein is subject to change without notice. Specific features may vary from product to product. The only support and warranties for NComputing products and services are set forth in the express support and warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. NComputing shall not be liable for technical or editorial errors or omissions. 179348_v1 Management Server – core management component, contained in vSpace Server 7.x and vSpace Management Center, responsible for the management data administration and management communication between connected devices, servers and management consoles. Management Serve mode – operation mode of the NC-Console in which the console acts as a front-end for the Management Server. In this mode all NC-Console’s communication with the Access Devices goes through the Management Server. Only the NC-Console contained in vSpace Server 7.0, 7.1, 8.0 and 8.1 can operate in Management Server mode, which is the default operation mode then. Direct mode – operation mode of the NC-Console when the console directly communicates with the Access Devices. Direct mode is the default operation mode of NC-Console in vSpace Server 6.6, 8.2 and 8.3. Boot Server for Miniterm service – one of vSpace Server’s system components. The Boot Server for Miniterm service responds to server auto-discovery requests from vSpace Clients. It is also responsible for delivering device firmware updates in local area networks.

1.5. How to use this document

The Glossary/Definitions section contains definitions of the terms, which will be used in this document when describing actions necessary to perform software and firmware upgrades. The Common tasks section contains general information about frequently performed common management actions.

The Upgrading the vSpace Server software section contains information about upgrading any previously released vSpace Server software version to version 8.3.

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Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained herein is subject to change without notice. Specific features may vary from product to product. The only support and warranties for NComputing products and services are set forth in the express support and warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. NComputing shall not be liable for technical or editorial errors or omissions. 179348_v1 b. For vSpace Server 8.0 and 8.1 an IP address of vSpace Management Center must be specified. 4. Click the Log In button to connect to the Management Server.

2.1.4. Turning the NC-Console into Direct mode

1. Open the NC-Console and go to the Settings menu. 2. Select the Management Server… option. 3. Click the Work Directly button or press the Escape key if you are on vSpace Server 7.0.

2.1.5. Checking Management Zone ID of vSpace Server 7.0, 7.1, 8.0 or 8.1

1. Open the NC-Console.

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2.1.6. Determining the Master server of a Management Zone

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Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained herein is subject to change without notice. Specific features may vary from product to product. The only support and warranties for NComputing products and services are set forth in the express support and warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. NComputing shall not be liable for technical or editorial errors or omissions. 179348_v1 3. Click the Browse… button and select a firmware package. 4. Click the Upload button to upload the firmware.

2.3. Performing device firmware upgrades

2.3.1. Upgrading device firmware in Direct mode using Boot Server for Miniterm service

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Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained herein is subject to change without notice. Specific features may vary from product to product. The only support and warranties for NComputing products and services are set forth in the express support and warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. NComputing shall not be liable for technical or editorial errors or omissions. 179348_v1 6. In the Device Firmware Updater window select the Latest firmware radio button and click the OK button to initiate the process. Note: As the Boot Server for Minitrem is a UDP-based service it can only deliver the firmware in Local Area Networks. The access devices and the vSpace Server delivering the firmware must be located in the same IP subnet. For devices located in remote subnets use the Direct mode with an FTP server.

2.3.2. Upgrading device firmware in Direct mode using FTP server

Note: this method allows performing firmware downgrades too. 1. Open the NC-Console.

2. Make sure the Console works in Direct mode. Turn it into Direct mode if necessary. 3. Select the Devices node in the tree on the left hand side.

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Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained herein is subject to change without notice. Specific features may vary from product to product. The only support and warranties for NComputing products and services are set forth in the express support and warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. NComputing shall not be liable for technical or editorial errors or omissions. 179348_v1 2. Open the Bootsrv folder. 3. Make a backup copies of the index2.txt and catalog.txt files (e.g. copy the files as index2.txt.bak and catalog.txt.bak accordingly). 4. Copy the new device firmware package file (the tar.gz file) with the corresponding index2.txt file (for L-series) or catalog.txt file (for M-series) to the Bootsrv folder. 5. Reboot the vSpace Server.

2.5.3. Checking Management Server connection of access devices

Only L300 devices with 1.7, 1.8 and 1.9 firmware as well as M300 devices with 2.1 firmware can connect to a Management Server. 1. On the device open the Device information box and make sure a correct IP address of the Management Server is visible. On vSpace Server: 1. Open the NC-Console.

2. Make sure the Console works in Management Server mode and is connected to correct Management Server. Turn it into Management Server mode if necessary.

3. Select the Devices node in the tree on the left hand side

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3. Migration scenarios

3.1. General information

Different vSpace Server software and device firmware versions have different management capabilities. The NC-Console contained in all vSpace Server versions supports the Direct mode management, while Management Server mode management is only available in certain versions. Software properties Software product version Software build version Direct mode

management Management Server mode

management Management Server location Contained L300 firmware Contained M300 firmware

6.6.2 6.6.2.3 Possible Not possible (absent) 1.6.0 2.0.2 6.6.9 6.6.9.1 Possible Not possible (absent) 1.6.3 2.0.54 7.0.2 7.0.2.1 Possible Possible Integrated 1.7.0 2.1.0 7.1.0 7.1.2.9 Possible Possible Integrated 1.7.0 2.1.0 7.1.2 7.1.11.2 Possible Possible Integrated 1.8.2 2.1.1 7.1.4 7.1.13.1 Possible Possible Integrated 1.8.2 2.1.1 8.0.1 8.0.1.16 Possible Possible External 1.9.202 2.1.1 8.1.1 8.1.1.5 Possible Possible External 1.9.301 2.1.1 8.2.1 8.2.1.8 Possible Not possible (absent) 1.10.0 2.2.2 8.3.2 8.3.2.12 Possible Not possible (absent) 1.11.14 2.2.2 8.3.3 8.3.3.2 Possible Not possible (absent) 1.11.17 2.2.2

Firmware properties

Device

model Firmware version Firmware build version Contained in vSpace Server

version

Direct mode

upgrade Management Server mode

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Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained herein is subject to change without notice. Specific features may vary from product to product. The only support and warranties for NComputing products and services are set forth in the express support and warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. NComputing shall not be liable for technical or editorial errors or omissions. 179348_v1 Device model Firmware version Firmware build version Contained in vSpace Server version Direct mode upgrade Management Server mode upgrade M300 2.1.0 2.1.0-R 7.0.2, 7.1.0 Possible Possible M300 2.1.1 2.1.1-R 7.1.4, 8.0.1, 8.1.1 Possible Possible M300 2.2.2 2.2.2-beta 8.2.1, 8.3.2 Possible Not possible

3.1.1. Recommended firmware upgrade methods

To perform a firmware upgrade an upgrade method that is supported by both the vSpace Server and the device must be selected. Whenever possible the Direct method should be used, as it does not depend on the existence and operation of any Management Server. Device

model Firmware Recommended firmware upgrade method

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Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained herein is subject to change without notice. Specific features may vary from product to product. The only support and warranties for NComputing products and services are set forth in the express support and warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. NComputing shall not be liable for technical or editorial errors or omissions. 179348_v1 Sequence of actions for different software and firmware versions Device

model Firmware Software 6.x, 8.2 7.x, 8.0, 8.1

L300 1.6 1. Software

2. Firmware 1. Software 2. Firmware

L300 1.7 1. Software

L300 1.8 Not supported 1. Firmware

2. Software

L300 1.9 Not supported 1. Firmware

2. Software

L300 1.10 1. Software

L300 1.11 1. Software

L350 1.11 1. Software

M300 2.0 1. Software

M300 2.1 1. Software

M300 2.2 1. Software

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Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained herein is subject to change without notice. Specific features may vary from product to product. The only support and warranties for NComputing products and services are set forth in the express support and warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. NComputing shall not be liable for technical or editorial errors or omissions. 179348_v1 b. Install the vSpace Server 8.3 software.

3.4. Upgrading vSpace Server 8.0

3.4.1. L300 devices with 1.6 (or older) firmware

Pre-requisites • vSpace Server 8.0 Sequence of actions 1. Upgrade the vSpace Server 8.0 to version 8.3. • Install vSpace Server 8.3 on top of currently installed vSpace Server 8.0 to perform an upgrade. 2. Upgrade the L300 devices to 1.11 firmware. • For devices located in the same local subnet as the vSpace Server 8.3 perform a Direct mode device firmware upgrade using Boot Server for Miniterm service. • For devices located in remote subnets perform a Direct mode device firmware upgrade using an FTP server.

3.4.2. L300 devices with 1.7 firmware

3.4.3. L300 devices with 1.8 firmware

Pre-requisites • Installed and operational vSpace Management Center 3.5

• Installed and operational vSpace Server 8.0 joined to Management Zone managed by vSpace

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Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained herein is subject to change without notice. Specific features may vary from product to product. The only support and warranties for NComputing products and services are set forth in the express support and warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. NComputing shall not be liable for technical or editorial errors or omissions. 179348_v1 • L300 devices connected to Management Zone managed by vSpace Management Center 3.5 • L300 1.11 firmware uploaded to vSpace Management Center 3.5 Sequence of actions 1. Upgrade the L300 devices to 1.11 firmware. • Perform a Management Server based firmware upgrade. Note: there might be delay of several minutes until the device with 1.8 firmware receives the update command from the vSpace Management Center 3.5. 2. Upgrade the vSpace Server 8.0 to version 8.3. • Install vSpace Server 8.3 on top of currently installed vSpace Server 8.0 to perform an upgrade.

3.4.4. L300 devices with 1.9 firmware

Pre-requisites • Installed and operational vSpace Management Center 3.5

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Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained herein is subject to change without notice. Specific features may vary from product to product. The only support and warranties for NComputing products and services are set forth in the express support and warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. NComputing shall not be liable for technical or editorial errors or omissions. 179348_v1 • For devices located in the same local subnet as the vSpace Server 8.3 perform a Direct mode device firmware upgrade using Boot Server for Miniterm service. • For devices located in remote subnets perform a Direct mode device firmware upgrade using an FTP server.

3.5.2. L300 devices with 1.7 firmware

3.5.3. L300 devices with 1.8 firmware

Pre-requisites • Installed and operational vSpace Management Center 3.6.29 (or newer)

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