E M A I L S E T - U P G U I D E

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In our effort to help eliminate unwanted Spam, your email system hosted on our SplashWeb server, has additional security features.

Unfortunately, this does make setting up your email account a little more difficult than normal. We’ve put this step-by-step Setup Guide

to help you through the process.

Please note that this is for Microsoft Windows XP (Outlook Express and Outlook 2007), Windows Vista (Windows Mail) and Mac OSX (Tiger and Leopard - Mac Mail) set-up.

If you are running a system different than what is listed, please contact us directly.

E M A I L S E T - U P G U I D E

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E M A I L S E T - U P G U I D E

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Microsoft Outlook Express (Windows XP)

Microsoft Outlook 2007 (Windows XP)

Windows Mail (Vista)

Mac Mail (OSX Tiger)

Mac Mail (OSX Leopard)

SplashWeb - Web Mail (Squirrel Mail)

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Make sure you have your assigned email passwords handy.

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You will now need to determine what email program you are running.

Follow the appropriate instructions:

If you are using an email system other than these, please contact us • 250. 562.6255

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Suite 202 - 1940 Third Avenue Prince George, BC V2M 1G7 Tel 250. 562.6255 Fax 250. 562.6254

splashmediagroup.ca

Microsoft Outlook Express (Windows XP)

Start Outlook Express. (The following info is based on the setup for Outlook Express on Windows XP) Under “Tools” menu, select “Accounts”.

In the “Internet Accounts” window that appears, click “Add... Mail”

A window comes up called “Internet Connection Wizard”.

- “Your Name” – put your name in as you want it to appear in your emails. Click “Next”.

- “Internet E-mail Address” – put in your email account address, ie. name@yourdomain.com (.ca). Click “Next”.

“E-mail Server Names" – put in info as follows...

- Under ‘My incoming server is a…’ – set the pull down menu to ‘POP3’

- Under ‘Incoming mail (POP3, IMAP or HTTP) server’ – type in: mail.yourdomain.com (.ca) - Under ‘Outgoing mail (SMTP) server’ – type in: mail.yourdomain.com (.ca)

- Click ‘Next’.

“Internet Mail Logon” – put in info as follows…

- Under ‘Account name’, put in your full email address: name@yourdomain.com (.ca) (Note: this username must be your full email address, regardless of what Express has already put in the field)

- Under ‘Password’, put in your email password as we provided to you. The password is case-sensitive. (Note: make sure the ‘Remember password’ checkbox is ON for future convenience)

- Make sure the checkbox at the lower left ‘Log on using Secure Password Authentication (SPA)’ is OFF.

- Click "Next".

Now you are at the “Congratulations” window. But there are still a few steps to do! Click ‘Finish’ and this window disappears.

You should now be back at the ‘Internet Accounts’ window you saw in Step 3. Click the ‘Mail’ tab in this window. Your new account should now be listed here. Click your new account to highlight it and then click “Properties” – which is where we will define some advanced settings.

A small properties window with five tabs will show up…

- Select the first tab called “General”. Check your display info, and make sure the ‘Include this account when receiving mail or synchonizing’

checkbox is ON. Do not click ‘OK’ yet.

- Now select the second tab called “Servers”. Make sure the ‘Log on using Secure Password Authentication’ checkbox IS NOT on. Near the bottom under ‘Outgoing Mail Server’ make sure the ‘My server requires authentication’ checkbox is ON. Do not click ‘OK’ yet.

- Select the fifth tab called “Advanced”. Under ‘Server Port Numbers’…

i. Change the ‘Outgoing mail (SMTP)’ port number to 587. This is vitally important – the port is set to 25 by default, which will not work. Ensure it says 587. Make sure the outgoing SSL checkbox is OFF.

ii. The ‘Incoming server (POP3)’ number is by default set to 110. This is fine. However, make sure its SSL checkbox is OFF.

iii. Under ‘Delivery’ you can choose to leave a copy of messages on the mail server even after you have retrieved them to your computer. This is at your discretion.

iv. Now you can click ‘OK’! The small properties window disappears.

You are now back at the “Internet Accounts” window again. Click ‘Close’.

Now you should now have an active email account. When you do your first “Send/Receive” your computer may ask you for your email password once more. It should remember from that point forward.

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Microsoft Outlook 2007 (Windows XP)

Start Outlook 2007. (The following info is based on the setup for Outlook 2007 on Windows XP) Under “Tools” menu, select “Account Settings”.

In the Accounts Setting window that appears, select the “Email” tab, then click “New...”

A window comes up called “Add New E-mail Account”...

- ‘Choose E-mail Service’ - select top button (Microsoft Exchange, POP3, IMAP, or HTTP) - it is likely already selected by default. Click ‘Next’.

- ‘Auto Account Setup’ - click the small lower left checkbox (‘Manually configure server settings or additional server types’) and make it ON (green checkmark). Do not worry if the fields above it blank out. Click ‘Next’.

- Another ‘Choose E-mail Service’ shows, now with three options. Select the top one (‘Internet E-mail’). Click ‘Next’.

‘Internet E-mail Settings’ - put in info as follows...

- Under ‘User Information’...

Your Name: (as you want it to appear in your emails) E-mail Address: name@yourdomain.com (.ca)

- Under ‘Server Information’...

Account Type: POP3

Incoming mail server: mail.yourdomain.com (.ca) Outgoing mail server (SMTP): mail.yourdomain.com (.ca)

- Under ‘Logon Information’…

User Name: name@yourdomain.com (.ca) (this must be your full email address, regardless of what Outlook put in the field prior) Password: <case sensitive, as provided to you> (make sure the ‘Remember Password’ checkbox is ON)

Make sure the checkbox at the lower left ‘Require logon using Secure Password Authentication (SPA)’ is OFF.

Do not hit ‘Next’ yet! A button should have appeared at the bottom right of the window called ‘More Settings’. Click this button.

A small window called “Internet E-Mail Settings” with four tabs will show up.

i. Select the second tab called ‘Outgoing Server’ and where it says ‘My outgoing server (SMTP) requires authentication’ make sure the checkbox is ON. Do not change anything else on this tab.

ii. Select the fourth tab called ‘Advanced’. Under ‘Server Port Numbers’ ensure the ‘Incoming server (POP3)’ number is set as 110. Make sure the SSL checkbox is OFF.

iii. The ‘Outgoing Server’ number is 25 by default. This will not work. Change the 25 to 587. If you see an SSL checkbox, make sure it is OFF.

iv. Under ‘Delivery’ you can choose to leave a copy of messages on the mail server even after you have retrieved them to your computer. This is at your discretion.

v. Click OK and the small window disappears.

Now you can click ‘Next’ and then ‘Finish’.

You should now have an active email account. When you do your first “Send/Receive” your computer may ask you for your email password once more. It should remember from that point forward.

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Windows Mail (Windows Vista)

Start Windows Mail. (The following info is based on the setup for Windows Mail on Windows Vista) Under “Tools” menu, select “Accounts”.

In the “Internet Accounts” window that appears, click “Add...”

A window comes up called “Select Account Type”...

- Click “E-mail Account”. Click ‘Next’.

- Type in your Display Name as you would like it to appear in your emails. Click ‘Next’.

- Type in your full new email account name (ie: name@yourdomain.com (.ca)). Click ‘Next’.

Now you are at “Set up e-mail servers” – put in info as follows...

- Under ‘Incoming e-mail server type’ pull down menu, choose ‘POP3’.

- Under ‘Incoming e-mail (POP3 or IMAP) server’ type in: mail.yourdomain.com (.ca) - Under ‘Outgoing e-mail server (SMTP) name’ type in: mail.yourdomain.com (.ca)

- Make sure the checkbox at the lower left “Outgoing server requires authentication” is ON. It is off by default and needs to be checked on.

- Click ‘Next’.

Now you are in window called “Internet Mail Logon”…

- Under ‘Email username’, put in your full email address: name@yourdomain.com (.ca) (Note: this username must be your full email address, regardless of what Windows Mail has already put in the field)

- Under ‘Password’, put in your email password as we provided to you. The password is case-sensitive. (Note: make sure the ‘Remember password’ checkbox is ON for future convenience)

- Make sure the checkbox at the lower left ‘Require logon using Secure Password Authentication (SPA)’ is OFF.

- Click ‘Next’.

Now you are at the “Congratulations” window. But it is premature – there are still a few steps to do! Make sure the checkbox ‘Do not download my e-mail at this time’ is ON… because it won’t work anyways until the next steps are done. Click ‘Finish’.

You are now back at the “Internet Accounts” window you saw in step 3. You should see your new email account now listed in the “Internet Accounts”

window. Click your new account to highlight it and then click ‘Properties’ – which is where we will define some advanced settings.

A small properties window with five tabs will show up…

- Select the first tab called ‘General’. Check your display info, and make sure the ‘Include this account when receiving mail or synchonizing’

checkbox is ON. Do not click ‘OK’ yet.

- Now select the second tab called ‘Servers’ and near the bottom under ‘Outgoing Mail Server’ make sure the ‘My server requires authentica tion’ checkbox is ON. Do not change anything else on this tab, and do not click ‘OK’ yet.

- Select the fifth tab called ‘Advanced’. Under ‘Server Port Numbers’…

i. Change the ‘Outgoing mail (SMTP)’ port number to 587. This is vitally important – the port is set to 25 by default, which will not work. Ensure it says 587. Make sure the outgoing SSL checkbox is OFF.

ii. The ‘Incoming server (POP3)’ number is by default set to 110. This is fine. However, make sure the SSL checkbox is OFF.

iii. Under ‘Delivery’ you can choose to leave a copy of messages on the mail server even after you have retrieved them to your computer. This is at your discretion.

iv. Now you can click ‘OK’! The small properties window disappears.

You are now back at the “Internet Accounts” window again. Click ‘Close’.

Now it’s time for congratulations – you should now have an active email account. When you do your first “Send/Receive” your computer may ask you for your email password once more. It should remember from that point forward.

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Mac Mail - OSX Tiger

Start Mac Mail. (The following info is based on the setup for Mac Mail on Mac OS X 10.4 Tiger) Under the main “File” menu at the top of your screen, select ‘Add Account’.

In the “New Account” window that appears…

General Information

a. From the ‘Account Type’ pull down menu, select POP.

b. Under ‘Account Description’ give your account a descriptive name (ie: My Work Account) c. Under ‘Full Name’ type in your name as you want it to appear in your emails.

d. Under ‘Email Address’ type in your new email account address ie: name@yourdomain.com (.ca) e. Click ‘Continue’.

Incoming Mail Server

a. Under ‘Incoming Mail Server’ type in: mail.yourdomain.com (.ca)

b. Under ‘User Name’ type in your full email address ie: name@yourdomain.com (.ca)

c. Under ‘Password’ type in your email account password as we provided it to you. Password is case-sensitive.

d. Click ‘Continue’.

Outgoing Mail Server

a. Under ‘Outgoing Mail Server’ type in: mail.yourdomain.com (.ca)

b. Make sure the ‘Use Authentication’ checkbox is ON. Under its ‘User Name’ field type in your full email account name ie: name@yourdomain.com (.ca) c. In the ‘Password’ field type in your email account password as we provided it to you. Click ‘Continue’.

d. The program will check if the connection is valid. If OK you will see an ‘Account Summary’. Click ‘Continue’

e. A ‘Conclusion’ window shows – click ‘Done’.

Unfortunately, you are not yet done but you are close! A few settings still need to be changed.

Under the main “Mail’ menu at the top of your screen, select ‘Preferences’ – and in the window that comes up select ‘Accounts’ from the top icons.

a. Click on your new account (it should be listed in the left pane) to highlight it – you will see on the right side the ‘Account Information’

associated with it. The fields should be filled out already from your earlier steps.

i. At the bottom of the right side you will see ‘Outgoing Mail Server (SMTP)’. Click its ‘Server Settings’.

ii. A mini-window appears. The outgoing server port is, by default, 25. This will not work. Change the 25 to be 587. This is vitally important.

iii. Make sure the ‘Use SSL’ checkbox is OFF.

iv. The Authentication should say ‘Password’, the ‘User Name’ should be your full email address, and the ‘Password’ should be the email account password as we provided it to you. These are likely already set from your earlier steps. Click ‘OK’ in this mini-window.

b. With your account still highlighted on the left side, now click the ‘Advanced’ button near the top right.

c. Make sure the three checkboxes to ‘Enable this account’, ‘Include when automatically checking for new mail’ and ‘Remove copy from server after retrieving a message’ are all ON. You can choose when messages are removed from the server here – this is at your discretion.

d. Do not change the port number at the bottom. It is set as 110 and this is fine. If for some reason it is set as a different number then change it to 110. Make sure the ‘Use SSL’ checkbox is OFF. Authentication here should already say ‘Password’.

e. You can now close the entire ‘Preferences’ window

You should now have an active email account. When you do your first “Get Mail” your computer may ask you for your email password once more. It should remember from that point forward.

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Mac Mail - OSX Leopard

Start Mac Mail. (The following info is based on the setup for Mac Mail on Mac OS X 10.5 Leopard) Under the main “File” menu at the top of your screen, select ‘Add Account’.

In the “Add Account” window that appears…

Add Account

a. Under ‘Full Name’ type in your name as you want it to appear in your emails.

b. Under ‘Email Address’ type in your new email account address ie: name@yourdomain.com (.ca) c. Click ‘Continue’.

Incoming Mail Server

a. From the ‘Account Type’ pull down menu, select POP.

b. Under ‘Account Description’ give your account a descriptive name (ie: My Work Account) c. Under ‘Incoming Mail Server’ type in: mail.yourdomain.com (.ca)

d. Under ‘User Name’ type in your full email address ie: name@yourdomain.com (.ca)

e. Under ‘Password’ type in your email account password as we provided it to you. Password is case-sensitive.

f. Click ‘Continue’.

Outgoing Mail Server

a. (Optional) give your outgoing server a description. This is not required.

b. Under ‘Outgoing Mail Server’ type in: mail.yourdomain.com (.ca) c. Make sure the checkbox for ‘Use only this server’ is ON.

d. Make sure the ‘Use Authentication’ checkbox is ON. Under its ‘User Name’ field type in your full email account name ie: name@yourdomain.com (.ca) e. In the ‘Password’ field type in your email account password as we provided it to you. Click ‘Continue’.

f. The program will check if the connection is valid. If OK you will see an ‘Account Summary’. Make sure the ‘Take Account Online’ checkbox is ON. Click ‘Create’.

You are not yet done – a few settings still need to be changed.

Under the main “Mail’ menu at the top of your screen, select ‘Preferences’ – and in the window that comes up select ‘Accounts’ from the top icons.

a. Click on your new account (it should be listed in the left pane) to highlight it – you will see on the right side the ‘Account Information’

associated with it. The fields should be filled out already from your earlier steps.

i. At the bottom of the right side you will see ‘Outgoing Mail Server (SMTP)’. The pull down menu alongside it should say the server name you put in earlier (ie: mail.yourdomain.com). Pull down on that menu and select ‘Edit Server List’.

ii. A mini-window appears. Highlight your account in the list at its top. Then click the ‘Advanced’ button. The default port numbers should be fine as they include 587.

iii. Make sure the ‘Use SSL’ checkbox is OFF.

iv. The Authentication should say ‘Password’, the ‘User Name’ should be your full email address, and the ‘Password’ should be the email account password as we provided it to you. These are likely already set from your earlier steps. Click ‘OK’ in this mini-window.

b. With your account still highlighted on the left side, now click the ‘Advanced’ button near the top right.

c. Make sure the three checkboxes to ‘Enable this account’, ‘Include when automatically checking for new mail’ and ‘Remove copy from server after retrieving a message’ are all ON. You can choose when messages are removed from the server here – this is at your discretion.

d. Near the bottom you will see a port number of 995. This will not work. It must be changed to 110. Make sure the ‘Use SSL’ checkbox is OFF. Authentication here should already say ‘Password’.

e. You can now close the entire ‘Preferences’ window

You should now have an active email account. When you do your first “Get Mail” your computer may ask you for your email password once more. It should remember from that point forward.

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WebMail (SquirrelMail)

Your Splashweb-based email account is always accessible from anywhere via web browser (ie: Internet Explorer, Firefox, Safari, Chrome, etc)

In a web browser, type in your domain address followed by “/webmail” (no quotes) – For example: http://www.yourdomain.com/webmail

You will be taken to the “SquirrelMail” login page that is connected to your domain.

a. Under “Name” type in your full email address, ie: name@yourdomain.com

b. Under “Password” type in your email account password as we provided it to you. Password is case-sensitive.

c. Click the “Login” button. You will be taken to your inbox.

The SquirrelMail interface is basic but core email functions are available. You can check for any new mail using the ‘Check Mail’ link located at the top left of the screen once you’re logged in.

Important: for security reasons, always sign out (log out) of your email account when you are done. You log out using the ‘Sign Out’ link located at the top right of the screen. This is particularly important if you are accessing your email via web browser from a publicly-accessible or shared computer. Once signed out you can quit your browser program.

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