Cisco 7961/7941. IP Phone Training. 2004, Network Architechs, Inc. IP Phone Training

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Cisco 7961/7941

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Objectives

Upon completion of this training, you will be able to

perform the following tasks:

Identify the layout of the IP Phone

Place/Answer/End Calls

Use the

Hold

feature

Use the

Call Transfer

and

Call Forward/Forward All

features

Use the

Conference

feature between multiple phones

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Objectives

Upon completion of this training, you will be

able to perform the following tasks:

Enroll phone into voicemail (“Unity”) system

Access Voicemail from Phone

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Phone Layout & General Info

1.

IP Phone Layout

2.

Connecting the phone to the network and a

PC

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DAC – Dialing Info

All main lines terminate at each school’s

receptionist phone. Some phones share the

main line.

Internal Dialing = 4-digit extensions to all

SCSD locations

Dial ‘9’ prefix for local and long distance

(e.g. 9,850-9955)

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Call Hold Function

B

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Call Hold - Demo & Lab

1.

Instructor Demo with a Group

2.

Individual Groups - 5 min Lab

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Call Transfer Function

Call Rings

on B

B

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Call Transfer - Demo & Lab

1.

Instructor Demo with a Group

2.

Individual Groups - 5 min Lab

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Call Forward Function

B

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Call Forwarding - Types

Call Forward allows a user to configure a Cisco IP

phone so that all calls destined for it ring another

phone. Three types of call forward exist:

Call forward all – forwards all calls (Set by User)

Call forward busy – forwards calls only when the line is in

use (set by Administrator)

Call Forward no answer – forwards calls when the phone

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Call Forward All - Demo & Lab

1.

Instructor Demo with a Group

2.

Individual Groups - 5 min Lab

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Call Conference - Demo & Lab

1.

Instructor Demo with a Group

2.

Individual Groups - 5 min Lab

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Call Park Function

“a transfer to a virtual extension”

Cisco

CallManager

1

Sends call park code

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Call Park - Demo & Lab

1.

Instructor Demo with a Group

2.

Individual Groups - 5 min Lab

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Call Pickup (within your Group)

ext=12025

ext=12033

Purchasing/Facilities

Dept.

Call Ringing

on 1111

ext=12024

In the same group or

not in the same group

Initial call

Call Redirected

RTP Stream

1

2

3

Go offhook,

Press

call pickup

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Call Pickup

(within your Group)

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Call Pickup - Demo & Lab

1.

Instructor Demo with a Group

2.

Individual Groups - 5 min Lab

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Additional Functions

1.

Last Number Redial

2.

Changing Ring Type

3.

Changing Contrast

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Phone Reset

Press the Settings button, then:

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Setup Voicemail from Phone

Enrollment is done only Once!

At your phone:

Hit Messages button on IP Phone

Enter your initial VM password

(123123), then press #

New Voicemail Registration: Follow

the verbal instructions to

Record your Name

Record your Outgoing Greeting

Change your password

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Suggested Voicemail Greeting

“You have reached

(first name, last

name)

‘s voicemail box in the

____

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Access Voicemail from your

Phone

If at your phone:

Hit Messages button on IP Phone

Enter your VM password (digits), then #

Options

New Messages = 1

1 = repeat Message

2 = save message

3 = delete message

# = skip message

0 = more options and help

Send a Message = 2

Setup options 4

Help = 0 (voice help)

MWI

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Access Voicemail from another

Phone

If NOT at your phone:

Hit Messages button on IP Phone

Hit *, Enter your phone Ext # (User ID) and #

Enter your VM password (digits), then #

Options

New Messages = 1

1 = Repeat Message

2 = save message

3 = delete message

# = skip message

0 = more options and help

Send a Message = 2

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Summary

You should now be able to perform the following tasks:

Identify the layout of the IP Phone

Use the

Call Transfer

and

Call Forward/Forward All

features

Use the

Conference

feature between multiple phones

Use the

Call Park

feature to park a call from one phone and

pick the same call up from another phone.

Use the

Call Pickup

feature and pickup calls within the same

group and pickup calls outside of your group.

Use additional features such as resetting the phone,

changing the ring type, & changing the contrast setting.

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References

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