Huawei espace Unified Communications Solution

Huawei eSpace Unified

Communications Solution

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HUAWEI TECHNOLOGIES CO., LTD.

Based on the SIP protocol, Huawei eSpace UC solution constructs platform and endpoint openness at multiple layers to

adapt to different industrial application scenarios and secondary development requirements. It features high reliability,

ease of deployment, and high enterprise business integration to enhance enterprise business agility.

Huawei eSpace UC solution integrates voice, data, video, and workflow technologies, and can be widely used in

applications ranging from home offices to super-large-sized enterprises. Secure eSpace UC devices are available

anytime, anywhere to enable enterprise users to use IP telephony, mobile OA, and collaboration applications.

Huawei eSpace UC Solution

Nowadays, IT is becoming increasingly consumer-oriented, and thanks to the mobile Internet wave, a growing number of mobile devices are being introduced into the enterprise IT environment. Mobility has become one of the most important aspects of the future enterprise collaboration application architecture, as more and more enterprises try to accommodate the bring your own device (BYOD) movement, allowing users to access company software and hardware via enterprise mobile applications on personal devices.

True mobility is demonstrated in three aspects, summed up in the motto, "anywhere, anytime, with consistency." However, combining mobility with UC brings new challenges to enterprises: first, the enterprise mobile application platform, which quickly deploys new applications and services; second, enterprise information security; and finally, diversified mobile device platforms.

In the field of enterprise communications, video is a highly popular means of communication, second only to audio.

Enterprises seek a more natural, easier-to-use, and lower-cost video communication solution. According to Gartner, it is an important milestone in the evolution of video technology trends that Telepresence and other video technologies have entered a period of increasing commercial usage. These video technologies will also be integrated with multimedia conferencing so that they can work more seamlessly with enterprise applications.

With rapid evolution in UC technologies, enterprises can now integrate voice, video, multimedia conferencing, and instant messaging applications into business processes and traditional IT applications (such as OA and ERP), improving office collaboration among enterprise users, partners, and customers. This increases operating efficiency and cuts operating costs.

Mobility, Video Integration, and Collaboration:

Leveraging the Potential of Enterprise Communications

Mobility

Video

Collaboration

The prevalence of economic globalization and matrix management, as well as constant penetration and integration

of the enterprise, consumer, and Internet fields, has posed a broad assortment of challenges to enterprise

communications and collaboration across sectors. Enterprises concentrate on constructing a Unified Communications

(UC) system that features efficient collaboration at its best with simplicity for implementing zero-distance collaboration

and building high-efficiency teams.

IP phone

PC Mobile phone

Tablet

Huawei eSpace UC Solution

The enterprise and service globalization enables enterprise users to work

on the move. They can efficiently collaborate with colleagues, partners, or

customers across regions, at any time, using any device. Enterprises need to

consider the ways to obtain resources with efficiency and simplicity in order

to better serve customers and create more values.

Based on the UC system, Huawei eSpace UC solution provides enterprises

with cross-regional mobile office and collaboration applications, enhancing

decision-making efficiency in enterprises and improving communication

experience among customers, partners, and enterprise users.

With Huawei eSpace UC solution, enterprise users can access enterprise

applications anywhere, anytime — with any UC device — easily and safely,

with extensive mobile office capabilities.

Enterprise users can access VoIP, instant messaging, video communication,

and multimedia conferencing functions on diverse endpoints including PCs,

mobile phones, and tablets. This helps enterprise users to quickly respond to

customer requirements, enhance communication experience, and expand

service space for enterprises.

Huawei eSpace UC solution supports flexible deployment (centralized,

distributed, or hybrid deployment modes) to meet enterprises' service

deployment requirements at different development stages. Besides basic

voice services, it also provides a wide variety of UC applications. It provides

end-to-end multi-layer reliability support, from redundancy backup for

core components to local survival for remote nodes, ensuring smooth

communication.

Huawei eSpace UC solution covers a full lineup of product series and

solutions, applicable to small-, medium-, and large-sized enterprises

and serving up to 300,000 users. It supports smooth expansion to meet

enterprises' rapid development, reducing capital expenditure (CAPEX) for

enterprises.

Huawei eSpace UC solution provides a web-based GUI management tool that

helps to manage all service NEs at headquarters and branch locations. Users

can log in to a self-service portal to customize personal settings and schedule

conferences without any help from IT personnel. This helps enterprises

slash network management costs by 50%, greatly reducing the operating

expenditure (OPEX) for enterprises.

Enterprise communication has stepped into the UC era. Business process

optimization, support for elastic work mode, efficiency enhancement,

and business agility are top driving forces for enterprises to use the UC

system. Business agility and customer-centric orientation have become core

competitiveness for modern enterprises.

Huawei eSpace UC solution provides end-to-end openness capabilities

from systems to endpoints, allowing UC applications to be embedded into

enterprise business processes to implement integration with enterprise

businesses, OAs, and ERP systems. With the mobility, video, and collaboration

features, Huawei eSpace UC solution can help enterprises improve the overall

efficiency of business activities, innovate business models, and obtain business

agility.

Mobile office

and collaboration

applications implement

office collaboration

among enterprise users,

partners, and customers

across sectors to

enhance work efficiency

and communication

experience.

Supports flexible

deployment and smooth

expansion, reducing

enterprise CAPEX

Provides easy-to-use

unified management

system and personal

self-service portal,

reducing enterprise

OPEX

With the rapid development and growth of smart devices, increasing number of enterprise users tend to use them at work. The process of introducing smart devices to offices must work in line with the daily habits of enterprise users and maximize the usability and mobility benefits of these devices. This poses higher requirements on office applications in enterprises.

Huawei eSpace UC solution provides multiple easy-to-use soft clients, including eSpace Desktop, eSpace Mobile, and eSpace Mobile HD. Enterprise users can use an impressive array of all-media interaction applications (such as texts, voice calls, video calls, and pictures) on these soft clients. eSpace UC clients provide differentiated features to adapt to different devices. Mobile clients highlight mobility requirements, such as quickly querying contact information, initiating IMs and voice conferences, and joining conferences with simple clicks. Tablet clients optimally accommodate mobile collaborative applications, large-screen video conferences, and content sharing capabilities.

The Huawei eSpace UC system architecture is designed based on the principle of openness and integration. The Huawei eSpace UC system provides platform and endpoint openness interfaces at multiple layers to meet enterprise customers' and partners' secondary development requirements and to adapt to diverse industrial application scenarios. In addition, it embeds UC applications into enterprise business processes to boost enterprise business agility.

Huawei eSpace UC Product Portfolio

eSpace Desktop: flexible,

simple layout and interaction,

and smooth experience

eSpace Mobile: simple and

smooth interaction experience,

with major functions

highlighted

Flexible homepage design:

Recent chats, conference schedule, and workstation

Quick contact search:

Contact search by multiple keywords and tree-structured corporate directory

Concise interaction:

Smooth extension from text to multimedia and from P2P to collaboration

Major scenarios:

Corporate directory, recent chats, and conferences

Retains daily habits:

Quick switching among multiple tab pages

Optimal Experience, Openness and Integration,

and Business Agility

Service

applications

C

all

contr

ol

Unified Session Manager (USM)

Unified

messaging recordingCall Corporate

directory IM Presence Multimedia _conference

Mobile access

Management

system

eSight

BMU

U1911 U1960 U1981/U1980

Platform and endpoint openness interface

Enhanced communications suite

eSpace 6805 eSpace 7910 eSpace 7950 eSpace 7903X eSpace 8850 eSpace 8950

New

New Phone

Progressive Communication, Bringing Smooth User Experience

Video at Your Fingertips, Enabling More Direct Communication

Asynchronous Document Browsing,

Enabling Browsing at Your Will

You can flexibly switch between IM, voice call, video call, and multimedia conferencing on the same client with a single click, enjoying progressive and efficient communication experience.

During a conference, participants can freely browse documents shared by presenter, regardless of the presenter's current slide. You can easily enjoy face-to-face video

communication on the move with videos at your fingertips.

Multi-tab display for flexible switching

Asynchronous document browsing

IM

Voice Call

Video Call

Multimedia Conferencing

Moderator and

presenter

Participant

Gigabit IP Phone with Color Display,

Leading a New Trend of Desktop Office

Full HD Video IP Phone – eSpace 8950

All-series color screens, bringing optimal video service experience

eSpace 7910: 2.83-inch color screen eSpace 7950: 5-inch true-color large screen, 16 million colors

Hi-Fi and high-quality voice services

Featuring full-band HD audio performance

Six-party local conferencing with convenient conference control

Inviting, removing, and muting participants

Initiating and ending conferences

Dual-GE port (PoE)

Requiring less network cable ports Supporting large-capacity data transmission with PCs

Ultra-light, ultra-thin, and ultra-stylish design Incredibly thin design, ushering in an era of simple and elegant work style

Bluetooth headset

(for eSpace 7950)

Allowing hand-free communication Providing natural and elegant service experience

Consistent GUI

y 2-megapixel external camera

y 1080p @ 30 fps

y H.264 encoding

y 8-inch IPS capacitive screen

y Super sensitive multi-touch

y Simple conference control operations

Smooth HD video

Intuitive interaction design

Mexico USA Canada Greenland Colombia Ecuador Venezuela Brazil Paraguay Argentina Chile Indonesia Australia Philippine South Korea Japan Vietnam Malaysia Singapore Thailand Cambodia Laos Myanmar Bangladesh Nepal Pakistan Uzbekistan Kazakhstan Kyrgyzstan Turkmenistan Turkey Tunisia Bulgaria Romania Ukraine Germany Poland Netherlands France Sweden UK Greece Italy Spain Saudi Arabia UAE Egypt Algeria South Africa Zimbabwe Kenya Nigeria India Sri Lanka Russia Portugal Morocco

SHENZHEN _{HUAWEI TECHNOLOGIES}

(Headquarter)

Global Service and Support

Outstanding localization and delivery

capabilities

y

Country Premise:

116

Service Branch Offices

y

Technical Center:

2

GTAC +

11

LTAC

y

Resource Center:

4

GSRC +

16

RSRC

y

Network Operation Center:

3

GNOC

y

Network Analysis Center:

2

GNAC

y

Logistic Center:

2

Global Distribution Centers;

129+

Country Spare Parts Centers;

300+

Field Stock Locations

y

Knowledge Center:

29

Training Centers + 44 Authorized Partners

Multiple Approaches to Construct a Secure and

Reliable UC Network

Enterprise IT systems focus on reliability and security. A secure and reliable system requires fewer maintenance labor costs and prevents security and reliability risks.

In terms of reliability, Huawei eSpace UC takes diverse measures to construct a reliable enterprise communications network: It features dual-center remote disaster recovery, dual-host standby for central nodes, gateway redundancy, multiple registration options for endpoints, local gateway regeneration, as well as power-off survival and local switching for analog phone users. In terms of security, Huawei eSpace UC offers a network-wide security access solution by taking into account the endpoint access, communications services, and IP network security. A variety of technologies, such as, SBC access (used by mobile endpoints in external networks to access the UC system) and end-to-end signaling and media encryption, are used to secure the communications network.

Branch

On the move

Branch A

Branch B

HQ

Application server

PC Tablet Smart phone Laptop

WiFi

3G

1)Internal module redundancy

Two main control boards for hot standby Multiple network ports for backup

Power supply redundancy Hot swappable modules Media resource and trunk load balancing Availability ≥ 99.999%

2) Two U1980s that work in active/standby mode 4)Local regeneration 3) Service application two-node cluster/ cluster deployment IAD U1900 series Analog phone

Analog phone Fax machine IP phone

Fax machine SoftConsole IP phone

IAD

Analog phone Fax machine IP phone