How To Understand Your Role In A Pharmacy

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Element 1 Assist with the maintenance of pharmaceutical stock Element 2 Issue pharmaceutical stock

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Element 1 Assist with the maintenance of pharmaceutical stock Element 2 Issue pharmaceutical stock

Background

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See background for order, receive and store pharmaceutical stock

Key words and concepts

These definitions are provided to explain how key words and concepts are used in this unit

Standard Operating these are referred to as SOPs and include written protocols or Procedures procedures. They state the way your organisation requires

tasks to be carried out to ensure a quality pharmacy service is provided, this would include, for example how you should store stock and how stock must be issued.

Controlled Drugs these are drugs that have special laws that relate to the way they are ordered, supplied, dispensed and stored.

You must at all times work within the laws and understand your own level of responsibility.

Stock rotation this is the process of ensuring the shortest dated stock is used first, care must be taken when receiving, storing or issuing stock.

Special Orders these includes special orders for customers, named patient drugs, clinical trials stock.

Health and Safety this includes correct moving and handling procedures, safe handling of stock, safe storage of stock and COSHH regulations

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Knowledge and Understanding

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You must show that you know and understand:

For the whole unit

K1 The limits of your own authority and when to refer to a pharmacist or pharmacy technician.

K2 The relevant legal policies and procedures that apply to storing and issuing pharmaceutical stock.

K3 The importance of maintaining correct accurate documentation.

K4 The different formulation of drugs and why it is important to use the correct formulation and strength.

K5 The difference between branded and generic drugs.

K6 The relevant Health and Safety requirements in respect to the storage and issuing of stock including manual handling.

K7 Why different products must be stored in different areas.

Maintenance of stock

K8 The principles of stock rotation.

K9 The signs to look for and how to handle products that are damaged, contaminated or deteriorated.

K10 What to do with out dated or short dated stock.

Issue stock

K11 The procedures for responding to urgent requests.

K12 The action to be taken if stock is unavailable.

K13 The correct and appropriate methods of packaging and transportation of stock.

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Activities

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1. Find out where your procedures for maintaining and supplying pharmaceutical stock are kept.

Read the procedures and discuss the important points with your Trainer/Assessor.

2. Discuss with your Trainer/Assessor your role, your limits and responsibilities in relation to assisting with the supply of pharmaceutical stock.

Identify and record who you should refer to if you need advice, help or guidance on any part of your work.

3. Ask your Trainer/Assessor to explain the layout of the stores and any other areas outside the main department for storing stock.

Draw a map and list all the main and outlying stores areas.

4. Identify the different forms of medicines that are found in your store.

Find out how the different medicine forms are used.

Find out the difference between internal liquids and external liquids.

Discuss with your Trainer/Assessor the different routes of injections you have in your store.

5. Find out what the consequences would be of booking stock onto the computer incorrectly.

6. Find out what you would do if you found a stock item in the incorrect location, e.g. a fridge item on the normal shelf.

Identify and record who you would need to inform and refer this to.

7. Find what 'stock rotation' means. Describe why it is important.

Find out what you should do when stock items are found to have a short expiry date.

8. Describe what 'stock take' or stock check' means.

Identify the reasons why stock checks are carried out and why they are important.

Identify the different types of stock take/stock checks that are undertaken in your stores.

Identify how often they are carried out.

9. Ask your Trainer/Assessor to give you a list of items to be stock checked.

Get them to observe you carrying out a stock check on these items.

Describe the discrepancies you found and how you dealt with them.

Identify and record who you need to inform of any stock check discrepancies.

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Activities

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10. Find out what you would do if you found any items close to their expiry date.

Find out what you do with expired stock in your stores for the following product types:

a) Tablets/capsules b) Ampoules

c) Multidose injections d) External liquids

e) Internal liquids (syrups, suspensions) f) Intravenous fluids (IV)

g) Cytotoxics

h) Inflammable products

11. Identify from the previous list the products that need special disposal precautions.

Find out what these special precautions would be.

12. Find out and discuss with your Trainer/Assessor, your organisation's or department's policy for the safe disposal of medicines.

13. Discuss with your Trainer/Assessor and describe how you would adjust stock levels on the computer and review stock levels of expired medicines.

Identify who you would need to discuss this with and who would authorise the adjustments of stock levels.

14. Find out what a drug recall or drug alert is.

Identify and record who sends out drug alerts and recalls to all pharmacies.

Identify where drug alerts are sent to in your department.

Identify and record who is responsible for co-ordinating drug alerts and recalls in your department.

Discuss with your Trainer/Assessor the different categories of drug alerts.

Ask your Trainer/Assessor to observe you assisting with a drug alert or recall next time one arrives.

15. Find out, according to local procedures, how you would issue stock on the computer to the ward/department, and what you would do if an item was out of stock.

16. Identify and record who you would need to inform for unavailable stock.

17. Ask your Trainer/Assessor to provide you with a picking list to gather the required items and correctly assemble. Ask your Trainer/Assessor to check these for you.

a) Number of items on picking list b) Number of correctly picked items

Include your checked picking list as evidence.

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283 Activities

18. List what transport systems are used locally to ensure the customer receives their completed order.

19. Demonstrate to your Trainer/Assessor opening packages and delivered stock boxes correctly.

Demonstrate to your Trainer/Assessor how you would lift boxes of stock correctly.

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Questions

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K1 The limits of your own authority and when to refer to a pharmacist or pharmacy technician.

What are your roles and responsibilities relating to supplying pharmaceutical stock?

What are the roles and responsibilities of the other members of your team who are involved in supplying pharmaceutical stock?

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285

(continued)

K1 The limits of your own authority and when to refer to a pharmacist or pharmacy technician.

Under what circumstances would you refer to a pharmacy technician when supplying pharmaceutical stock?

Under what circumstances would you refer to a pharmacist when supplying pharmaceutical stock?

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(continued)

K1 The limits of your own authority and when to refer to a pharmacist or pharmacy technician.

Which other healthcare professionals might you refer to when supplying pharmaceutical stock?

Under what circumstances would you refer to these other healthcare professionals when supplying pharmaceutical stock?

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287 Questions

K2 The relevant legal policies and procedures that apply to storing and issuing pharmaceutical stock.

What legal policies and procedures are in place in your organisation and department which apply to storing pharmaceutical stock?

What are the key points covered in these policies and procedures?

Why is it important that you follow these legal policies and procedures?

What could happen if you did not follow these legal policies and procedures?

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(continued)

K2 The relevant legal policies and procedures that apply to storing and issuing pharmaceutical stock.

What legal policies and procedures are in place in your organisation and department which apply to issuing pharmaceutical stock?

What are the key points covered in these policies and procedures?

Why is it important that you follow these legal policies and procedures?

What could happen if you did not follow these legal policies and procedures?

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289 Questions

K3 The importance of maintaining correct accurate documentation.

What documentation must be maintained in your workplace?

Why is it important to maintain correct accurate documentation?

What could happen if this documentation was not accurately maintained?

What are your roles and responsibilities in maintaining this documentation?

What are the roles and responsibilities of the other members of your team in maintaining this documentation?

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Questions

K4 The different formulation of drugs and why it is important to use the correct formulation and strength.

What different drug forms are used in your organisation?

Under what circumstances are these different drug forms used?

Why is it important to supply the correct drug form?

What could happen if you supplied the incorrect drug form?

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291

(continued)

K4 The different formulation of drugs and why it is important to use the correct formulation and strength.

Why is it important to supply the correct drug strength?

What could happen if you supplied the incorrect drug strength?

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292

Questions

K5 The difference between branded and generic drugs.

What is meant by a generic drug?

What is meant by a branded drug?

Under what circumstances must you supply a branded product?

Why is it important to supply a branded product in these circumstances?

What could happen if you did not supply a branded product in these circumstances?

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293 Questions

K6 The relevant Health and Safety requirements in respect to the storage and issuing of stock including manual handling.

What are the Health and Safety requirements in respect to the storage of pharmaceutical stock which are relevant to your job role?

What are the key points covered in these requirements?

What are your duties for health and safety in the workplace as required by these requirements?

Why is it important that you follow these requirements?

What could happen if you did not follow these requirements?

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294

(continued)

K6 The relevant Health and Safety requirements in respect to the storage and issuing of stock including manual handling.

What are the Health and Safety requirements in respect to issuing pharmaceutical stock which are relevant to your job role?

What are the key points covered in these requirements?

What are your duties for health and safety in the workplace as required by these requirements?

Why is it important that you follow these requirements?

What could happen if you did not follow these requirements?

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295

(continued)

K6 The relevant Health and Safety requirements in respect to the storage and issuing of stock including manual handling.

What hazardous material do you come into contact with in your job role?

How can you identify these materials?

What special precautions do you need to take when working with these materials?

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(continued)

K6 The relevant Health and Safety requirements in respect to the storage and issuing of stock including manual handling.

What manual handling legislation is in place in your organisation and department?

What are the key points covered in this legislation?

What are your duties for health and safety in the workplace as required by this legislation?

Why is it important that you follow this legislation?

What could happen if you did not follow this legislation?

What manual handling issues do you encounter in your job role?

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297 Questions

K7 Why different products must be stored in different areas.

Which pharmaceutical products that you come into contact with in your job role have special storage requirements?

How can you identify these pharmaceutical products?

How should these pharmaceutical products be stored?

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K7 Why different products must be stored in different areas.

Why is it important that these pharmaceutical products are stored correctly?

What could happen if these pharmaceutical products are not stored correctly?

What implications could there be for the patient if these pharmaceutical products are not stored correctly?

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299 Questions

K8 The principles of stock rotation.

What is meant by stock rotation?

What does stock rotation entail?

Why is it important to rotate stock?

What could happen if this did not occur?

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300

Questions

K9 The signs to look for and how to handle products that are damaged, contaminated or deteriorated.

How could you tell that a product was damaged?

What are the signs to look for?

How should damaged products be handled?

What are the reasons for this?

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301

(continued)

K9 The signs to look for and how to handle products that are damaged, contaminated or deteriorated.

How could you tell that a product was contaminated?

What are the signs to look for?

How should contaminated products be handled?

What are the reasons for this?

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302

(continued)

K9 The signs to look for and how to handle products that are damaged, contaminated or deteriorated.

How could you tell that a product had deteriorated?

What are the signs to look for?

How should products that have deteriorated be handled?

What are the reasons for this?

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303 Questions

K10 What to do with out dated or short dated stock.

What procedures are in place in your department and organisation for dealing with out dated stock?

What are the key points covered in these procedures?

Why is it important that you follow these procedures?

What could happen if you did not follow these procedures?

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(continued)

K10 What to do with out dated or short dated stock.

What procedures are in place in your department and organisation for dealing with short dated stock?

What are the key points covered in these procedures?

Why is it important that you follow these procedures?

What could happen if you did not follow these procedures?

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(continued)

K10 What to do with out dated or short dated stock.

Why is it important to check the expiry of the products that you supply?

What could happen if you supplied an expired product?

What do the following terms mean?

- Use before - Do not use after - Expires

- Use by

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306

Questions

K11 The procedures for responding to urgent requests.

What procedures are in place in your department which apply to responding to urgent requests?

What are the key points covered in these procedures?

Why is it important that you follow these procedures?

What could happen if you did not follow these procedures?

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307 Questions

K12 The action to be taken if stock is unavailable.

What procedures are in place in your department which apply to the action to be taken if stock is unavailable?

What are the key points covered in these procedures?

Why is it important that you follow these procedures?

What could happen if you did not follow these procedures?

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308

Questions

K13 The correct and appropriate methods of packaging and transportation of stock.

What different methods are used in your department for packaging and transporting stock?

Which of the stock items that you encounter in your job role are packaged and transported using these methods?

Why are these methods used to package and transport these stock items?

Why is it important that stock items are packaged and transported using the correct and appropriate methods?

What could happen if stock items were packaged and transported using the incorrect and inappropriate methods?

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