UICT Document 2014/111. Information Technology Services Program of Works: IT Infrastructure Summary

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Information Technology Services

2015-2017 Program of Works: IT Infrastructure Summary

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Introduction

Information Technology Services (ITS) provides IT based services and infrastructure to ANU staff and students to support the University’s strategic

goals of excellence in research, education and public policy.

Increasingly these services and associated infrastructure form the basis, or foundation, for all activities undertaken at ANU and perform a critical

enabling function for innovation in research and extension, or adoption, of Learning and Teaching service delivery developments.

As such ITS has defined a program of work targeted at modernising IT infrastructure and refreshing IT foundational services to ensure ANU maintains

comparative standing with other institutions and importantly provides key stakeholder and client groups with services that support their day to day

activities.

This program aims to deliver robust and contemporary foundational IT infrastructure and services enabling teaching and research, and maintaining our

competitiveness within the higher education sector. This is a three year program of work incorporating fourteen projects designed to create a

springboard environment for agile and innovative IT based service delivery.

Scoping of the majority of these projects is underway, and therefore forecast cost estimates are provided via an assessment of the complexity of each

project, combined with historical costings of similar projects, and a banding approach, that is:

• Small (<$300,000)

• Medium ($300,000 to $500,000)

• Large (>$500,000)

Further cost refinement will be progressively undertaken over Q1 2015 as more detailed project assessment is performed and formal project reporting

is initiated.

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2015-2017 IT Infrastructure Program of Work

This program aims to deliver robust and contemporary foundational IT infrastructure and services enabling teaching and research, and maintaining our

competitiveness within the higher education sector. This is a three year program of work, with the following key priorities for 2015:

Project Name

Costs

2015

Costs

2016

Costs

2017

Page

I1. Data Network refresh

$3M

5 I2. Capacity Management Planning

<$300K

5 I3. Hybrid Compute capability

<$300K

5 I4. Hybrid Storage solution and Data Protection

$1M

6 I5. Web Hosting solution

<$1M

6 I6. Compute and storage refresh

>$1M*

6 I7. Database review and refresh

<$300K

6 I8. Data Centre refresh

>$1 M

7 I9. IT Disaster Recovery

>$1 M

7 I10. Identity and Access Management Program of Work

>$1M*

7 I11. ANU Workspace (infrastructure)

<$300K

8 I12. Managed Print Service

<$1M

8 I13. Single Active Directory

<$300K

8 I14. Audio Visual Refresh

$400K

8 Total

<$7.2 M >$7.2 M >$4.3M

*

Multi-year costs evenly divided

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2015-2017 IT Infrastructure Project Roadmap

2015

Q1

Q2

Q3

Q4

2016 Q1

Q2

Q3

Q4

2017

Q1

Q2

Q3

Q4

I1. Data Network Refresh I2. Capacity Management Planning

I3. Hybrid Compute Capability I4. Hybrid Storage Solution and Data Protection

I5. Web Hosting Solution

I6. Compute and Storage Refresh I7. Database Review and Refresh

I8. Data Centre Refresh I9. IT Disaster Recovery

I10. IDAM Program of Work I11. ANU Workspace (infrastructure)

I12. Managed Print Services

I13. Single Active Directory

I14. Audio Visual Refresh

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I1. Data Network Refresh

Timeframe Indicative Costs Project Sponsor Business Owner Project Manager

Design, source and implement the delivery of a foundational state of the art wired and

wireless data network, delivering integrated voice, video, and data services that enable the transformative and innovative delivery of campus and online services.

Key Objective:

• The network as a strategic enabler to transform ANU’s core activities in:

o Creating and collaborating for research excellence

o Creating and delivering on campus and online learning and teaching excellence

o Achieve more with less through more efficient administration, application integration, automation and big data analytics

Q4 2014 – Q4 2017

$3M p.a. over 3 years Executive Director, Administration and Planning

Director, Information Technology Services

ITS Project Office

I2. Capacity Management Planning

Timeframe Indicative Costs Project Sponsor Business Owner Project Manager

Strengthen IT infrastructure capacity planning through the introduction of monitoring and

management services that trace usage patterns and adjust service capacity either dynamically or via advisory recommendations (manual). These adjustments may be via predictive (forecast) or request (demand) modelling.

Key Objective:

• An organised, efficient, responsive, and cost-effective approach to infrastructure lifecycle and capacity planning

Q1 2015 – Q4 2015

<$300 Executive Director, Administration and Planning

ITS Project Office

I3. Hybrid Compute Capability

Timeframe Indicative Costs Project Sponsor Business Owner Project Manager

Create and implement a strategy and associated capability to harness both on campus

and cloud solutions to deliver a fast, scalable, and seamless compute capability which is supported via a sustainable economic model. Core attributes of the service will be:

• Standardisation,

• High availability and access, • Flexibility and scalability, and • Cost effectiveness.

Key Objective:

• To support core Research, Learning and Teaching, and Administration functions through the provision of a contemporary compute service

Q2 2015 – Q3 2016

ITS Project Office

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I4. Hybrid Storage Solution and Data Protection

Timeframe Indicative Costs Project Sponsor Business Owner Project Manager

Create and implement a strategy and associated capability to harness both on campus

and cloud solutions to deliver the relevant services based on data type and business value whilst ensuring common security standards, flexibility, efficiency, and ease of future growth.

Key Objective:

• Cost effective provision of high quality, reliable data storage

Q4 2014 – Q2 2016

$1M Executive Director, Administration and Planning

ITS Project Office

I5. Web Hosting Solution

Timeframe Indicative Costs Project Sponsor Business Owner Project Manager

Current web hosting solutions on campus are fractured and inconsistent. This project

aims to define and deliver a website hosting strategy and associated capability enabling a consolidated, fast, simple and secure deployment of rich content and online business applications.

Key Objective:

• Provision of web hosting services that are easy to use, leverage other services, and empower user service development and management in secure, protected, and managed environment

Q4 2014 – Q4 2015

<$1M Executive Director, Administration and Planning

ITS Project Office

I6. Compute and Storage refresh

Timeframe Indicative Costs Project Sponsor Business Owner Project Manager

Lifecycle replacement of the current on premise solution to ensure it remains capable of

meeting the changing needs of the institution.

Key Objective:

• Current technology services

Q1 2016 – Q4 2017

>$1M Executive Director, Administration and Planning

ITS Project Office

I7. Database review and refresh

Timeframe Indicative Costs Project Sponsor Business Owner Project Manager

The implementation of database hosting services supporting consolidation and

rationalisation of existing databases, whilst also ensuring appropriate platform upgrade strategies and data protection options.

Key Objective:

• The provision of database hosting services providing improved data management and protection capabilities

Q1 2015 – Q4 2015

ITS Project Office

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I8. Data Centre refresh

Timeframe Indicative Costs Project Sponsor Business Owner Project Manager

Review, rationalise, and consolidate the University’s existing Data Centres and adjunct

computer rooms to build shared service facilities and capability that is available across ANU and delivers improvements in:

• Service efficiency and availability, • Data protection and security,

• Energy and operational efficiency, and • Seamless scalability.

Key Objective:

• Cost-effective provision of on campus data centre facilities designed and built to support critical IT based infrastructure and services

Q3 2015 – Q4 2016

ITS Project Office

I9. IT Disaster Recovery

Timeframe Indicative Costs Project Sponsor Business Owner Project Manager

ANU does not operate through formal disaster recovery practices supported by

contemporary infrastructure and services. This significantly increases the University’s risk profile in the event of a major disaster and therefore the ability to re-establish services and continue business operations. ANU’s ability to communicate with key stakeholders groups would currently be highly comprised in the event of a major disaster affecting IT based services.

Key Objective:

• To ensure appropriate recovery strategies and associated services to mitigate risk and impact arising from a disaster

• Support business service continuity through minimisation of service disruption

Q1 2015 – Q2 2016

ITS Project Office

I10. Identity and Access Management Program

Timeframe Indicative Costs Project Sponsor Business Owner Project Manager

To design and implement an Identity and Access Management Service utilising

standards-based infrastructure and identity related capabilities that are shared and leveraged across the University to provide the right people with the right access at the right time.

Key Objective:

• To providethe right people with the right access at the right time

Q4 2014 – Q1 2016

ITS Project Office

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I11. ANU Workspace

Timeframe Indicative Costs Project Sponsor Business Owner Project Manager

The ANU Workspace program will require foundational infrastructure services to enable its

successful delivery.

Key Objective:

• Provide the infrastructure services to underpin the ANU Workspace program

Q1 2015 – Q4 2015

ITS Project Office

I12. Managed Print Services

Timeframe Indicative Costs Project Sponsor Business Owner Project Manager

The University lacks a consistent and contemporary managed print service for institutional

wide access, resulting in localised services tied to local infrastructure. Customer surveys and staff feedback consistently nominate this as an unsatisfactory and highly limited service. Analysis of service tickets relating to print services demonstrate a lack of reliability in both the infrastructure and the application underpinning this service.

Key Objective:

• Deliver cost savings and operational efficiencies via the standardisation of printer hardware and an institutional print service that supports Follow Me printing across campus

Q4 2014 – Q4 2015

<$1M Executive Director, Administration and Planning

ITS Project Office

I13. Single Active Directory

Timeframe Indicative Costs Project Sponsor Business Owner Project Manager

Design and implement a single institutional Active Directory (authentication) service that

enables single account access to University systems and services, thus reducing administration overhead and providing productivity enhancements.

Key Objective:

• Implement an institutional Active Directory service for authentication to University systems and services

Q1 2015 – Q4 2015

ITS Project Office

I14. Audio Visual Refresh

Timeframe Indicative Costs Project Sponsor Business Owner Project Manager

The University’s primary delivery environment for Teaching and Learning programs is via

physical learning spaces. These spaces require preventative maintenance, incremental technological improvements and break/fix replacements

Key Objective:

• Ensure appropriate lifecycle management of technical platforms and

infrastructure that underpins high availability and robust Teaching and Learning services

Q1 2015 – Q4 2017

$400 p.a. Executive Director, Administration and Planning

ITS Project Office