Remote fleet management system. Reliable solutions

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Reliable solutions

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Hitachi’s Global e-Service is a dedicated online, web based application, developed by Hitachi to help you monitor and operate your ﬂeet of Hitachi machines in the best possible way to increase productivity, reduce downtime, and ultimately reduce costs.

The Global e-Service website can be accessed at any time from any computer connected to the Internet. After logging on to the website, a variety of essential information is available, ranging from recent machine operation data and maintenance records, to information on the actual geographical location of your machines.

How it functions

Global e-Service was originally developed alongside Hitachi’s IT based machines. Nowadays, the majority of our machines* sends its machine operation data on a daily basis via GPRS or satellite* to a main server managed by Hitachi. This data is then processed by Hitachi and made available to you in a clear and structured way through the Global e-Service website.

Managing your ﬂeet effectively from any computer, anytime, anywhere...

WHAT IT IS

* Please refer to the Applied Model Functionality tables at the end of this brochure for more details.

CUSTOMER

GPRS

MACHINE

HITACHI DEALER

GLOBAL e-SERVICE

DATABASE

SATELLITE

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Managing machines

Spend a few minutes to learn more about the above functionalities and ﬁnd out how the Global e-Service website can help make your job easier and more effective.

Spending hours and hours to keep your ﬁles on your machines up-to-date and manually keep track of your machines? The Global e-Service website can help you manage your machines much more efﬁciently!

After logging onto the secured Global e-Service website, all of your machines are listed in a clear and compact overview.

From the general machine overview, you can see where your machines are located, the number of hours they have been operating, the remaining fuel level of each machine, as well as the forecasted date of its next service. The data can help you easily track your machines and effectively plan their deployment.

The Global e-Service website provides access to up to date and

relevant machine information including:

WHAT’S IN IT FOR ME

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“Fuel prices are rocketing! How can Global

e-Service help me to monitor my machines fuel

consumption?”

Daily fuel consumption of each of your machines can be monitored conveniently in one screen. The same screen will give you life time consumption of that machine and the possibility to calculate an average over a self deﬁned period.

The “Machine” information screen provides you with general identiﬁcation data on your machine, like its model name, serial number and date of delivery to you. Selecting the tab “Operation” will reveal a variety of actual machine operation and fuel consumption ﬁgures. The general Operation screen will provide you with a clear overview of the machine’s operating status: the operating hours per day, the total operating hours, its total and average fuel consumption and the machine’s remaining fuel level*.

Additional information on a particular machine can be retrieved by

selecting any of the machines that is shown in the list and choosing one

of the tabs on the screen.

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“My governemental customers require strict

control over CO

2

emissions of the machines I use

for the job. Can Global e-Service support me in

that?”

As a recent upgrade, Global e-Service can now also display CO2 emissions of each of your machines as well

as indicating hours of idling.

More detailed information on the operating status of any particular

machine can be retrieved from subsequent screens that reveal details

of CO

₂

emissions from fuel*

This information becomes more and more valuable as local legislations restrict excessive CO2 emissions.

High amounts of non operating hours result in lots of idling, indicating inefﬁcient operation and the emission of unnecessarily high amounts of CO2.

If you wish to further analyse the data, or use it for any other purpose, you can simply download it at a click of your mouse.

CO

2

EMISSIONS

* Please refer to the Applied Model Functionality tables at the end of this brochure for more details.

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Monitoring maintenance details

Selecting the tab “Maintenance” will give you an immediate overview of the maintenance status of a particular machine. The complete maintenance history record of each machine is displayed in one screen. Moreover any maintenance carried out on the machine is shown in the overview the next day.

Planning maintenance activities

To help you efﬁciently plan maintenance activities to be carried out on a particular machine, the actual operating hours of each main sub-assembly are shown as a function of the maintenance items to be carried out in hours.

This will help you deﬁne when maintenance activities should be performed so that you can reﬂect this information in the planning of the machine’s utilisation, parts ordering, etc

The Global e-Service website gives you the opportunity to store and

recall all details of maintenance services carried out in the past

or planned in the future to streamline planning of each machine’s

utilisation.

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“I appreciate the service contracts that my Hitachi

dealer is offering me. I do no longer need to worry

about making an appointment for a mechanic for

regular maintenance for each of my machines but

can fully rely on my dealer for carrying out timely

and professional maintenance. Still I would like

to see a conﬁrmation that the maintenance jobs

have actually been carried out.”

Any maintenance item carried out by an authorised Hitachi dealer is entered in the machine’s computer. Through Global e-Service, this information is available on screen in the ofﬁce the next day.

Downloading reference lists

Reference lists of daily inspection items, periodical maintenance or preventive maintenance items can easily be downloaded from the system and printed out for daily use or recording purposes. The full details of the maintenance status and history of any of your machines as stored within the Global e-Service website will help you save valuable hours in efﬁciently planning and storing of maintenance activities for any of your machines.

Any maintenance item that has been carried out can be input via machine

monitor or directly entered online into the system so that it will be shown

in the maintenance overview for the subject machine in future.

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Showing machines locations

The latest reported location of your machines can be shown on your screen using different mapping methods based on GIS (Geographical Information System) or Google Maps.

Tracking and tracing

By selecting the GIS system to display the location of your machines, additional functions become available: the GIS system allows you to trace multiple machines by speciﬁc search criteria, like hour meter intervals or area searches. GIS also enables you to trace and display movements of machines over a period of time

“I can only locate a maximum of 20 machines using

the “Location” function within the Global e-Service

website. How can I get an overview of all of my

machines in the area?”

Google Maps can be used to locate a limited number

of machines. For reviewing complete ﬂeets Global

e-Service has GIS. GIS additionally enables you to

track movements of your equipment in the past.

Using the zoom and display options available within Google Maps, you can obtain extremely detailed information on the reported location of the selected machine. This can be very useful when planning a visit to a speciﬁc machine.

Efﬁciently monitoring and planning the utilisation of any of your

machines requires you to know each machine’s exact geographical

location of current operation.

Under the tab “Location” within the Global e-Service website, this information is automatically registered and shown in different ways as per your personal preference.

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E-mail notiﬁcations

For any of your machines, you can select to be notiﬁed by e-mail when certain conditions are met: an alarm being triggered on the machine, an advance reminder for a service activity due to be performed, or a movement of one of your machines outside a pre-deﬁned area.

Monthly reporting

For reporting purposes, simply select the target machines and operating criteria that you wish to focus on in the report and click the “Download” button. Within seconds, all information you require to set up a clear and profound monthly report on the operating conditions of your machines, is accessible to you. Whatever report is required, you will be able to deliver it; as all relevant data you require is made available to you through the Global e-Service website within seconds!

Payload information

Additional information on payloads and drive times for dump trucks can easily be obtained to monitor valuable details on the operating efﬁciency of your machines.

The Global e-Service website incorporates a number of additional

functions enabling you to monitor additional details of your machines

operating conditions, analyse their efﬁciency or create clear reports on

the utilisation of your machines.

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Hitachi’s Support Chain comprises of all products and services that we

offer to support the operation of your Hitachi construction machine.

Technical support

The European dealer network provides you with quick and decisive action and support from locally based service staff, whenever you may need it.

Extended Warranty and Service

Contracts

Hitachi dealers can offer you unique extended warranty programs, comprehensive service contracts as well as Hitachi’s Extended Life Program ”HELP”. “HELP” foresees in periodic oil sampling and visual inspections that reduce machine downtime and keep your valuable equipment in the best possible condition.

Parts and Remanufactured Components

Hitachi’s Genuine Service Parts are designed and manufactured to the same quality standards as all Hitachi machines. The use of Hitachi Genuine Parts allows machines to work longer and more reliable at lower running and maintenance costs.

To support your equipment that has been in use for a number of years, Hitachi offers you a second line of Genuine Parts at favourable prices but nonetheless covered with our full manufacturer warranty. Hitachi’s Remanufactured Components form another part of our support to you in reducing your machines’ running costs; tested to the same rigorous standards as new parts, our remanufactured parts are offered to you at up to 40% less cost compared to new parts.

The complete and professional chain of Hitachi’s aftersales activities, aimed at supporting you and your machines from the date of purchase, will guarantee you many years of smooth and efﬁcient machine operation at minimum costs!

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APPLIED MODEL FUNCTIONALITY

1.At the time of printing this brochure, models not listed in the table do not have the option of communication through

Global e-Service. For the latest status regarding each model’s capability to communicate through Global e-Service, please contact your authorised Hitachi dealer.

2.These models will change from Satellite to GPRS communication in the course of 2010, but functionality will remain the same.

EXCAVATORS

Model GPRS / satellite communication

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Fuel consumption & CO

2

emission

figures

Engine load factor

ZX70LC-3

-

-ZX70LCN-3

-

-ZX85US-3

-

-ZX85USBLC-3

-

-ZX110-3

-ZX130-3

-ZX135US-3

-ZX160LC-3

-ZX180LC-3

-ZX180LCN-3

-ZX210-3

-ZX210LC-3

-ZX210LCN-3

-ZX225USLC-3

-ZX225USRLC-3

-ZX240N-3

-ZX250LC-3

-ZX250LCN-3

-ZX280LC-3

-ZX280LCN-3

-ZX350LC-3

-ZX350LCN-3

-ZX400LCH-3

-ZX470LCH-3

-ZX520LCH-3

-ZX520LCR-3

-ZX670LCH-3

-ZX670LCR-3

-ZX870LCH-3

-ZX870LCR-3

-EX1200-6 optional

-

optional

EX1900-6 optional

-

optional

EX2500-6 optional

-

optional

EX3600-6 optional

-

optional

EX5500-6 optional

-

optional

EX8000-6 optional

-

optional

WHEELED EXCAVATORS

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Fuel consumption

&

CO

2

emission figures

ZX140W-3

-ZX145W-3

-ZX170W-3

-ZX190W-3

-ZX210W-3

-ZX360W-3

-WHEEL LOADERS

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Fuel consumption

&

CO

2

emission _figures

ZW140

-ZW140PL

-ZW150

-ZW150PL

-ZW180

-ZW180PL

-ZW180 high lift

-ZW220

-ZW220 high lift

-ZW250

-ZW250 high lift

-ZW310

-ZW310 high lift

-DUMP TRUCKS Model Satellite communication Fuel consumption & CO 2

emission _figures

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-Reliable solutions

KO - EN139EUP

Hitachi Construction Machinery

www.hcme.com