Tele2 Sverige AB, SE-106 66 Stockholm, SWEDEN. INTERNET www.tele2.se WAP wap.tele2.se
CUSTOMER SERVICE Business Hours: Weekdays 07:00–22:00 Weekends & Public Holidays 09:00–21:00
Service Suspensions: 24/7
From Cell Phone: 220 Tel: 0200-23 23 23 Fax: 0200-23 00 70 E-mail: kundservice@tele2.se
T2MENGd
MANUAL
WELCOME
TO TELE2 MOBILE
Tele2 mobile is designed for companies that place
value in smart, reasonably priced and flexible
cellular solutions. We continuously develop new
cellular subscriptions and services adapted to
our customers’ special requirements.
Tele2 distinguishes itself from traditional
tele phony operators. We have broken the
mono-poly prevailing in sector after sector within the
European telecom markets.
The secret behind our success is that Tele2
perceives opportunities where others often see
problems. On the other hand, it is no secret that
we have succeeded thanks to innovative ideas
and knowledgeable employees. You can speak
with some of them when you call 0200-23 23 23,
where Tele2 Customer Service can answer your
questions about your subscription, help you to
connect supplementary services, and solve any
difficulties that may arise.
CONTENTS
This symbol means that the service only functions for customers with a 3G telephone.
Calling with Tele2 mobile 6
Start here 7
Making and receiving calls 8
Address book 9 Video calls 9 Useful numbers 11 International calls 12 Services included 16 Voicemail 17 Calling Caller ID 21 SMS – text messages 22 MMS 22
Mobile data solutions 23
WAP – mobile surfing 24
E-mail 24
The cell phone as a modem 26
Video, video clips and programs 26
Call Divert 27
Call Waiting 28
Switching between calls 29
Conference calls 29
Blocked number on specific occasions 30
My Pages 30 Supplementary services 32 Fax 33 Fax mailbox 33 Blocked number 36 Twin cards 36 Call Transfer 37 Restriction services 38
Voices with switchboard connection 39
Corporate solutions 40
Corporate card with private side 41
Address book via SMS 42
Customised restriction services 43
Private number plan 46
Calling with T ele2 mobile Services included Supplementary services Corpor ate solutions
CALLING
WITH TELE2 MOBILE
START HERE
Activating your SIM cardPlace the SIM card in your cellular phone, switch it on, and enter your PIN code
F
. The PIN code is indicated either in the code envelope or in your copy of the contract. You may make three attempts to enter the correct code. If you don’t succeed, the SIM card will become blocked. Then you will need to unblock the phone with the PUK code (indicated together with the PIN code). Your PIN and PUK codes are all you need to start using your Tele2 mobile subscription. NOTE: Lost or forgotten PIN and PUK codes can only be obtained individually from Customer Service. We therefore recommend that the codes be kept in a secure place. Changing the PIN codePress
SS=¤S
old PIN codeS
new PIN codeS
repeat new PIN codeF
. For corporate cards, see page 43 for information on changing the PIN code. NOTE: Press double starsSS
slowly. If pressed too quickly, the star might instead make a plus sign.Unblocking a blocked SIM card with a PUK code
Press
SS=%S
PUK codeS
new PIN code (choose 4-8 digits)S
repeat the new PIN codeFL
. You may make 10 attempts to enter the correct PUK code – after which the SIM card will be permanently blocked and you will have to order a new SIM card (contact Customer Service). Transferring your address bookDo you have a new cell phone and need to transfer around 150 phone numbers? No problem. Transferring your address book is a convenient service that helps you to quickly and simply transfer all phone numbers from your old cell phone to your new one.
If you keep your old SIM card but change cell phone’s, you can skip stages 1 and 2.
Calling with T
Calling with T
ele2 mobile
Proceed as follows:
1. Copy your phone numbers in the old SIM card to your old cell phone. 2. Place the new SIM card in your old cell phone.
3. Copy the details from the old cell phone to your new SIM card. 4. Place your new SIM card in your new cell phone.
5. NOTE: Certain cellular phone models cannot copy from the cell phone to the SIM card.
MAKING AND RECEIVING CALLS
Turning the telephone onRefer to the instruction manual for instructions on how to start your cellular phone.
Making a call
To make a call, your cell phone must be switched on and the network name shown in the display. When you make a call, you must always first give an area code, followed by the telephone number
L
. If you have a 3G cellular phone, “3G” will be shown in the display when you have 3G coverage. If 3G is not displayed, the coverage will be GSM.Receiving calls Press
L
. Terminating a callPress
T
or crossed telephone symbol. Making international callsPress 00 or the
P
symbol on the cell phone, as well as the country code, area code (without the leading 0), and the telephone numberL
. If you use theP
symbol, you do not need to remember the various prefixes for international dialing in each country.Storing telephone numbers
You can store your telephone numbers in both the cellular phone and the SIM card. The advantage of having them saved in the SIM card is that they will follow with you if you transfer the SIM card to another cellular phone.
ADDRESS BOOK
3G technology means better SIM cards that can save a greater number of telephone numbers. With your new 3G SIM card, you can also save infor mation such as first and last names, home, work and cell phone numbers, e-mail addresses, and much more.
– Exactly how you access your address book varies from one cellular phone model to another. But the SIM card contact details are often under the same menu as the contacts you save in the telephone. Refer to your cell phone instruction manual.
– In certain cases, the phone does not make any distinction between the SIM card’s contact list and the address book. This also means that you do not need to look for a special menu for the SIM card.
NOTE: Certain cellular phone models cannot copy from the telephone to the SIM card. Refer to your cell phone instruction manual.
VIDEO CALLS
Most 3G cellular phones enable you to see who you are speaking with in your cell phone display – a function that is no doubt both useful and fun for you. Especially from a professional perspective.
In order for this function to work, both parties must have cell phones that support video telephone calls. You must also have good 3G coverage. (See www.tele2.se for an up-to-date coverage map).
Do you travel a lot? Keep in touch with your colleagues with the help of video calls. If you perhaps work as a craftsman, you can easily present or discuss design and methods directly onsite. Video calls will save you quite a bit of valuable time. Do you need to explain something to some-body located some distance away? Solve the problem using the principle “A picture says a thousand words,” and make a video call.
These are just a few aspects of the tremendous advantages of the service. You will certainly find even more.
Calling with T
ele2 mobile
– Call the telephone number of the person whom you are calling. (Read your cell phone instruction book for information on how to connect a video call). When the video call has been connected, you will be able to see in the cellular phone’s display the person with whom you are talking, and vice versa.
– Certain cellular phone models enable you to see yourself in a small box simultaneously as you see the person with whom you are talking (see your cellular phone instruction book for further information). – You may switch off the video at any time, and continue the call as
normal. Keep in mind however that you will continue to pay the video call charge, which differs from the normal call charge.
– You pay for each minute that the call is connected between the two parties.
Current prices are available at www.tele2.se
Useful numbers
Short Number/Number
Emergency services (in Sweden and abroad) 112
Tele2 mobile Customer Service
From a cell phone 220
From a landline telephone 0200-23 23 23
From abroad (not free of charge) +46 586 79 53 80
Fax number 0200-23 00 70
Traffic information (Swedish Road Administration) 240
News (TT) 241
Weather (SMHI) 250
Share prices (Svensk Börsinfo AB) 263
Towing service/start assistance (Assistancekåren) 912
The Short Numbers only function in Sweden Current rates are available at www.tele2.se
Calling with T
ele2 mobile
INTERNATIONAL CALLS
Do you often travel to distant places with your cell phone? With Tele2 mobile you can make and receive calls virtually anywhere in the world. Tele2 mobile has coverage in an extensive number of countries, and we are continually expanding.
Our partners and the current rates are available at www.tele2.se. Calling within the country you are located
Dial the area code and telephone number
L
.Calling internationally from the country where you are located Different countries use different prefixes for international calls. “00” is the most common, however almost all cellular phones have a
P
symbol that automatically dials the international prefix.Press
P
country code, area code (without the leading 0) and the tele-phone numberL
. To call Tele2 mobile’s Customer Service from abroad, pressP
46 586 79 53 80L
.Who pays for the call when you phone in another country? When you make a call from your cell phone in another cellular operator’s network, you pay the cellular provider’s rates plus an administrative charge. The calls will be debited to your normal monthly bill from Tele2 mobile. Swedish VAT will be applied to all calls. Calls made to Customer Service from abroad are not free of charge.
If somebody calls you when you are abroad, you will charged for the “international part” of the call, In other words from Sweden to the country where you are located. The person making the call will be charged as if you were located in Sweden.
If you have forwarded your cellular phonecalls to another telephone, a special charge will be made when abroad. Calls will first be directed to the country where you are located, and then connected to the tele-phone you have forwarded the calls to. Therefore you will be paying for the international part of the call, plus the forwarded part. If you instead select to forward “All Calls” to Voicemail, you will be able to avoid these charges. Further information is available in the “Voicemail” section.
Voicemail when abroad
Call Divert to the Voicemail system can be made both in Sweden and abroad. It is important to bear in mind however that if you forward your calls to Voicemail and then travel abroad, you will risk, in certain cases, paying a double international charge. This is due to you paying the cost from Sweden to the country where you are located, and then back to the Voicemail in Sweden. Depending on which forwarding alternative you have selected (No Answer, Out of reach, Busy) the double interna-tional charge could arise. In order to avoid risking this charge, use either of the following two alternatives:
1. Forward All Calls to Voicemail.
Press
SS
21SP
46252 Voicemail number (cell phone number without the leading 0)FL
.Your calls will be connected directly to your Voicemail in Sweden, and will not go via the country where you are located. You will therefore not pay any charge for the forwarding (exactly as if you were in Sweden). If somebody leaves a message on your Voicemail, you will receive as usual a SMS text message that somebody has left a message. (Exceptions do however exist where certain foreign operators have blocked incoming SMS messages).
In such cases, you can listen to your Voicemail as you ordinarily do. You will however pay an international charge for the calls from the country where you are located to the Voicemail system in Sweden.
2. Disconnect the Call Divert to Voicemail.
You will need to contact Customer Service in order to remove your pre-set forwarding to Voicemail.
Your calls will then no longer be forwarded to Voicemail. If the cell phone is switched off or has insufficient coverage, the person calling you will receive a message “The subscriber cannot be reached at the present time, please try again later,” or a similar message from the foreign opera-tor. If you answer, you will be debited the charge for the call from Sweden to the country where you are located.
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ele2 mobile
Calling Voicemail / Listening to messages / Retrieving a fax from the Fax Mailbox
To call Voicemail and listen to your messages when you are abroad, press
P¤&”%”
and the Voicemail number (cellular phone number without the leading 0). When you hear your own recorded greeting, pressF
passwordF
. (Further information about passwords is available in the “Voicemail” section on page 21). Voicemail / Fax Mailbox will then function as usual. When your fax messages have been read, press”
, dial the fax number, including the country code and area code (without the leading 0)F
.Selecting a cell phone telephone network
Cellular phone telephone networks can be selected in two ways – auto matically and manually.
Automatically
Most cellular phones automatically search the respective country’s cell phone network. You can also register in advance the cellphone networks you would like to use.
When you come to the selected network’s coverage area, you will be automatically connected to the network, in the same way as you are connected to the Tele2 mobile network in Sweden. Further information about inter national charges via SMS is available in the “International Charges via SMS” section on page 35.
Manually
This means that you yourself select the network. For further information, refer to your cell phone instruction manual.
If you have a 3G cell phone, it will automatically search for a 3G network, or if not available, then a GSM network.
Services included
SERVICES INCLUDED
A cellular phone is so much more than just
a tele phone. It is a communications centre for
calls, text, fax, e-mail, as well as pictures and
transfer of data. We have therefore included a
large number of services in our cellular phone
subscriptions for the benefit and pleasure of
our customers.
VOICEMAIL
Voicemail provides you with your own telephone answering machine con nected to your cell phone. Calls are forwarded to Voicemail when you can not or do not want to take a call. The person calling you will hear your recorded greeting, and can then leave a message just like with an ordinary answering machine.
The Voicemail system will then send a SMS to let you know that you have received a new message.
Starting Voicemail
You must do the following before beginning to use Voicemail:
1. Forward the cellular telephone number to Voicemail. (Forwarding upon No Answer and Out of reach is done automatically within 24 hours of registering your cellular subscription).
2. Call the Voicemail Fast Dial number 222
L
from the cellular phone. Then you will receive instructions from the Voicemail system, and can record your caller greeting and register your personal password. When you have done this, the Voicemail system will be ready to use. In order to avoid the information being repeated the next time you call, you’ll need to listen to all of the information.Voicemail number
The number of your Voicemail is your cellular phone number without the leading 0. For example, the phone number 07X-XXX XX XX has the Voicemail number 7X XXX XX XX.
The number will be used when you forward your calls to Voicemail and when you call to the Voicemail system from abroad.
Password
A password used so that no other person will be able to listen to your messages.
Services included
Changing the password
When you call the Voicemail system for the first time, you will be asked to enter your password.
If you would like to change the password, call the Fast Dial number 222
L
press)#
and follow the instructions.The password is required when you call the Voicemail from a telephone other than your own, and sometimes when calling from abroad. Changing your recorded greeting
Dial the Fast Dial number 223
L
and follow the instructions. Forwarding to VoicemailIn order for the Voicemail to function, you must forward your cellular tele phone number to Voicemail. You can select when you would like people calling you to be directed to the Voicemail.
The Voicemail number = your cellular number without the leading 0. Forwarding to Voicemail upon No Answer and Out of reach are already set in your SIM card.
No Answer (pre-set)
Press
SS&!SP¤&”%”
Voicemail numberFL
. Out of reach (pre-set)Press
SS&”SP¤&”%”
Voicemail numberFL
. BusyPress
SS&/SP¤&”%”
Voicemail numberFL
. All CallsPress
SS”!SP¤&”%”
Voicemail numberFL
.Checking Call Divert to Voicemail Press
SF
61, 62, 67 or 21FL
. Disconnection of Call Divert to Voicemail PressFF
61, 62, 67FL
.There is a simple command that enables the forwarding of your phone to Voicemail. By pressing
FF==”FL
, all of your own forwarding will discontinue, and the pre-set forwarding to Voicemail upon No Answer and Out of reach will be activated. You may then re-activate your own forwarding at any time.You cannot however remove the pre-set forwarding. They will instead remain even if you remove your own forwarding with the
FF&!FL
andFF&”FL
commands.To remove all forwarding, please contact Customer Service for assistance.
NOTE: Forwarding to Voicemail can be made both in Sweden and abroad. It is however important to bear in mind that if you forward your calls to Voicemail and then travel abroad, you will risk, in certain cases, paying a double international charge. Further information about forwarding when travelling abroad is available in the “Voicemail when Abroad” section on page 13 of this manual.
Changing time interval upon No Answer
When there is no answer, the call will automatically be forwarded after 15 seconds. If you would like to change this period of time, press
SS&!SP¤&”%”
Voicemail numberSS
and specify the desired time in seconds (5, 10, 15, 20, 25 or 30)FL
.Services included
Voicemail Messages
When somebody leaves a message, a SMS Notification “Call 222” will be sent to your cell phone. (In most cellular phone models, this is indicated by
K
in the display).Call 222 to reach the Voicemail system in order to listen to the mess-age. A SMS Notification from the Voicemail system will occur when each new message is recorded, and can be delivered to your cell phone for a period of 7 days. A message that is not played will be saved for 7 days. Messages that have been played will be saved for an additional 24 hours after they have been heard.
Calling into Voicemail / Listening to messages in Sweden From the cell phone
Dial the Fast Dial number 222
L
. From another telephoneCall your cellular telephone number (the cellular telephone calls must be forwarded to the Voicemail). When you hear your greeting, press
F
your passwordF
.Navigating in the Voicemail system
When you have called Voicemail, a voice will tell you how to proceed. You select by using the keys on your cell phone. When you are listening to your messages, you can obtain help by using the following functions:
(
Detailed information about optional functions((
Information about the Voicemail system(((
Introduction and help for changing password and recorded Voicemail greeting.The number of the person who called your Voicemail
When you have received a message in the Voicemail system, you can obtain a SMS with the number of the person who called by pressing
&
while the message is being played.You can then call the number by simply pressing
L
on your cell phone while you read the SMS. These functions can vary depending on the model of the cellular phone.Listening to messages from abroad
To listen to your messages when abroad, press
P¤&”%”
and your Voicemail number (cellular number without the leading 0). When you hear your recorded greeting, pressF
passwordF
.Remember to take your password with you when travelling abroad. Additional functions in the Voicemail system
!
Goes back 8 seconds while listening to a message!!
Repeats the latest message listened to#
Jumps forward 8 seconds while listening to a message##
Jumps to the end of the message¤
Saves a message, and goes on to the next one%
Deletes a message, and goes on to the next one&
Sends an SMS to your cell phone with the telephone number of the person who left a message/
Pauses, press/
again to continue(
Detailed information about optional functions((
Information about the Voicemail system(((
Introduction and help to change password and greeting in Voicemail)
Returns to main menuF
Jumps to the next messageS
Jumps to the previous messageCALLER ID
When somebody calls to your cell phone, you’ll see the telephone number of the caller in the display.. With some cell phone models, the incoming telephone numbers are saved so that later you will able to see who has called you.
Services included
SMS
SMS means the sending and receiving of text messages of up to 160 characters that can be read in the recipient’s cellular phone display. Some cellular phones are able to send longer messages with multiple compound SMSs connected; refer to your cell phone instruction manual. SMS services are included in all Tele2 cellular phone subscriptions. There are several different ways of sending a SMS message. There is no charge for receiving SMS messages.
Sending a SMS from a cellular telephone
You can send SMS directly from your cell phone to other cellular sub-scribers. The person receiving the message will be able to see the tele-phone number of the sender, even if you have the supplementary “Blocked Number” service.
You can receive an acknowledgement in the cell phone’s display that the message has reached its destination if you write KV
F
at the beginning of the text message.When you receive your SIM card, the number to Tele2 mobile’s message centre (+46 70 799 00 01) has already been stored. This number is requi-red to be able to send SMS. Refer to your cellular telephone’s instruction manual to see how a message is sent.
MMS
In an MMS message, you can send and receive text, sound and pictures. Many cellular phones also enable you to send or view short video clips. If you have a lot to talk about and present, then it would be best to send an MMS. An MMS can contain significantly more characters than a normal SMS. If you would prefer to send pictures, you can either take your own with the cell phone’s camera (if it is equipped with one) or download pictures from Tele2Comviq’s WAP portal or Tele2’s mobile portal. The same naturally applies to sound – record your own with the cell phone’s microphone or download them.
You can send an MMS in several different ways. Irrespective of how the message is sent, the person receiving the message does not pay to receive it.
– You can send messages directly from your cell phone to other Swedish 3G and GSM subscribers who have an MMS cell phone. Bear I mind that the person receiving the message can see the telephone number of the sender, even if you have the supplementary “Blocked Number” service.
– You can set your cell phone so that you always receive an acknowled-gement that your message has reached its destination. Refer to your cellular telephone instruction manual.
– To be able to send MMS, you must set your cell phone correctly. Instructions are available at www.tele2.se.
– As soon as you have received your SIM card and switched on your cell phone, you will receive the required settings via SMS. Ensure that you approve the installation of these settings in your cell phone. If you do not do this for any reason, you can order the settings from www.tele2. se. If on the other hand you have purchased a pre-set mobile phone at one of our dealers, everything will be ready from the beginning and you will be able to start sending MMS immediately.
MOBILE DATA SOLUTIONS
A huge volume of data is sent every day through our cellular telephones, consisting of SMS, MMS and e-mail messages, as well as data including for games. And with the latest technology, we are able to see the person we are talking to on the cell phone.
Just as we can choose to connect to the Internet via modem or broad-band, we can also send data with our mobiles in different ways, such as GSM, GPRS or 3G. The big difference between these three, in a nutshell, is the transmission speed. GSM doesn’t go so fast . GPRS significantly increases the speed. But if you want to have a true and total mobile highway, then choose 3G.
Services included
functions significantly faster. A common aspect of these services (GPRS in the GSM network and mobile data in the 3G network) is that you do not need to think about money ticking away at the same speed as the minutes. Time means nothing . In other words, you can be constantly connected without it costing any money, because you only pay for the volume of data that you send and receive.
Consult your dealer regarding the cellular phones that would be most appropriate for mobile data communication. You can also visit our web-site at www.tele2.se or call our Customer Service at 0200-22 40 50 to obtain advice as to how you can simply and quickly get started.
WAP – MOBILE SURFING
WAP (Wireless Application Protocol) opens up a completely new world of mobile services – directly in your cell phone. Use WAP for pleasure or to utilize your time more effectively. We have assembled at Tele2Comviq’s WAP portal the items that you can use at any location and at any time, and here you can also read financial news, see the latest weather fore-cast, read your e-mail. If you have a 3G cellular phone, using WAP will go faster than before.
How to get started with WAP:
Ensure that you have a cellular phone that supports GPRS or 3G. If you have purchased a pre-set cell phone, the settings have already been made and you can start to use WAP immediately. Otherwise, go in to www.tele2.se and order the required settings, which will be sent to you as a SMS message. All you then need to do is to accept them.
It’s not only in front of your computer where you can your read e-mail. You can also read, receive and send e-mail via your cell phone. Connecting your existing e-mail address to your cell phone: – Select “Existing” if you already have a private e-mail address via the
Internet (for example Swipnet, Yahoo, Everyday, Gmail) and would like to access it via your cell phone. You will need to know the user name and password of your existing e-mail account.
– Specify your e-mail provider from the list.
– Fill in your personal details. In certain cases you will have to fill in the name of the mail server. If you aren’t sure of it, contact your e-mail provider for the name. When you press the “Approve” button, the e-mail address will be tested to see if your details are correct. If the answer is no, check to see if you have filled everything in correctly. Reading e-mail with your cell phone:
Firstly, connect to wap.tele.se. Go into My Pages and select the e-mail link. You will now be able to read your e-mail messages.
The first time you connect to Tele2Comviq’s WAP portal with the cell phone, you will be asked if you would like to have an e-mail address connected to your cell phone.
If you do NOT want to connect an e-mail address to the cell phone. Just continue. You can do it later via My Pages.
If you would like to connect an e-mail address to the cell phone. You can choose between connecting an existing e-mail address to your cell phone, or registering a new e-mail address and connecting it to your cell phone.
Registering a new e-mail address and connecting it to your cell phone:
– Select the link called “New” and continue to create a new e-mail address. You will then be offered your own @tele2.se address. – Indicate the name you want to have as your e-mail address. If it has
already been taken, similar alternatives will be suggested.
– After you have chosen an available e-mail address, you may start to use the new address.
Services included
THE CELL PHONE AS A MODEM
With the cell phone as a modem, you obtain rapid and simple access to the Internet, no matter where you may be located. Provided you have sufficient coverage for a normal cellular call, you may use your cell phone as a modem when you need to connect your laptop computer – implying no more searching for a telephone jack or bothering with modem cables. If you furthermore have a 3G telephone and 3G coverage, your cell phone can be transformed into a real high-speed modem. Exactly how you use your cell phone as a modem depends on your cell phone model. Most cell phone manufacturers include a special installation guide on a CD, which helps you get started.
NOTE: Functions only with GPRS or 3G telephones.
Further information is available from Customer Service at 0200-22 40 50 or via our website at www.tele2.se where you will find the required soft-ware and settings.
VIDEO, VIDEO CLIPS
AND PROGRAMS
Tele2’s mobile portal contains several video clips and programs that you can download to your mobile – with everything from news to games. Save everything in the cell phone or send video clips as MMS. – Connect via Tele2Comviq’s WAP portal (or to another site that
contains video or programs that can be downloaded).
– Bear in mind that different cell phones support different formats. (Refer to your cell phone instruction manual for further information). – The charge for downloading can vary from supplier to supplier.
With Tele2, you will always be informed of the fixed price directly in your mobile before you order the service. (There will be an additional charge for sending and receiving data).
– When you have downloaded the information to your mobile, it will be saved automatically. Exactly where will depend on the type of
CALL DIVERT
Diverting calls means that you can transfer, or “forward,” calls to another telephone number. You can either forward all calls, or forward calls under certain preset conditions: No Answer, Out of reach, or Busy.
If the SIM card is changed, all diverting and restrictions that you have programmed will disappear. All subscriptions include pre-set diverting to Voicemail upon No Answer and Out of reach.
All Calls
Press
SS”!S
number to which you want to forward including area codeFL
.No Answer (pre-set)
Press
SS&!S
number to which you want to forward to including area codeFL
.Out of reach (pre-set)
Press
SS&”S
number to which you want to forward to including area codeFL
.Busy
Press
SS&/S
number to which you want to forward to including area codeFL
.Changing time interval upon No Answer
When there is No Answer, a call will be automatically forwarded after 15 seconds. If you would like to change this period of time, press
SS&!S
number to which you want call to be forwarded to including the area codeSS
and specify the desired time in seconds (5, 10, 15, 20, 25 or 30)FL
.Checking and disconnection of Call Divert Checking Call Divert
Services included Disconnection of existing Call Divert and activating pre-set diverting
to Voicemail upon No Answer and Out of reach
Press
FF==”FL
.You may set your own Call Divert at any time. If you disconnect your own diverting, the pre-set diverting to Voicemail will remain. To remove all Call Divert, please contact Customer Service for assistance.
NOTE:
You cannot forward calls if you have restricted all incoming and outgoing calls.
CALL WAITING
Connection Press
S¤#FL
.Disconnection Press
F¤#FL
.Check Press
SF¤#FL
.When you are busy with a call and a new call comes in, a beep will be heard. You may then choose whether to take the call, refuse it, or ignore it. The alternatives are as follows:
Take a new call, and park the ongoing call Press
”L
.Take a new call, and terminate the ongoing call Press
!L
.Refuse the new call Press
=L
.Return to the ongoing call Press
”L
.Ignore the call
If you ignore the new call and you have ”Forward upon No Answer” activated, the call will be forwarded to Voicemail after a certain number of seconds.
SWITCHING BETWEEN CALLS
With this service, you can put an ongoing call on hold (“park”) in order to call another person or to temporarily interrupt the ongoing call. To park an ongoing call in order to call another person Press
”L
and make the new call.To return to the parked call and terminate the new call Press
!L
.To return to the parked call and to park the new call Press
”L
.To park in order to interrupt an ongoing call (confidentiality function) Press
”L
.To retrieve a parked call Press
”L
.CONFERENCE CALL
The Conference Call function enables you to connect and proceed with calls with up to five people (other parties) simultaneously from your cell phone. You can also remove a party in the Conference Call and continue the con versation with those remaining. To be able to use Conference Call, you must have a cell phone that can manage such service (which is often called Multi-Party Call, or sometimes Group Call). Refer to your telephone instruction manual.
Making a Conference Call
Call party B (= call 1). Park party B. Press
”L
. Call party C (= call 2). Start Conference Call. Press#L
. Park the Conference Call. Press”L
.Services included Disconnecting individual parties
If you want to disconnect party C, (call 2 in the above example): Press
!”L
.If you want to disconnect party D, (call 3 in the above example): Press
!#L
.Only the person making the Conference Call can disconnect another party.
To terminate a Conference Call
Press
L
. All parties will be disconnected. Only the person making the Conference Call can terminate it. Parties who have been parked during a Conference Call can speak to each other during the time they are parked. If one of the parties disconnect, the call will continue with those remaining. A party cannot enlarge the Conference Call by connecting to a new Conference Call.BLOCKED NUMBER FOR
INDIVIDUAL CALLS
By pressing
F
31F
before the telephone number when you make a call, your number will not be shown in the caller ID display of the person receiving the call. Note that the “Blocked Number” feature does not function when you send a SMS or MMS.MY PAGES
As a Tele2 customer, you have access to “My Pages” service, which enables you to check your subscription(s) via the Internet. If you have a 3G mobile, you can also access My Pages via your cell phone. Further to simple and secure registration, you gain access to invoices, addresses, PUK codes, e-mail settings, and much more.
My Pages via a computer:
Connect to the Internet in a computer and have your cell phone available. Go to http://www.tele2.se/foretag/mina-sidor-start.html
Select “Retrieve user name and password,” and a user name and pass-word will be sent via SMS to your cell phone, which you then use to log on to My Pages.
My Pages via a cell phone:
SUPPLEMENTARY
SERVICES
The following supplementary services are
available with your Tele2 subscription.
What would be most useful for you?
– An additional SIM card, fax mailbox, or a
blocked number? Choose as per your liking,
taste and requirements.
Supplementary services
FAX
(Only for GSM telephones)Enables you to both send and receive faxes. Incoming faxes must be sent to the special fax number that you receive when subscribing to the service. The cell phone must support GSM Data and be able to be connected to a PC or handheld computer via IR or a cable. Your PC or handheld computer must have fax software installed.
Proceed as follows:
In order to receive faxes in your cellular phone, you will be given a special fax number, which is used when a fax is sent to you. How you send a fax depends on your fax software. It is important that the person who is faxing you has your fax number, because the fax will not be received if your cellular phone number is used. If you would like to receive faxes when your phone is switched off, you can choose to have the Fax Mailbox supplementary service.
FAX MAILBOX
Fax Mailbox enables you to receive and retrieve faxes no matter where you may be located. Faxes sent to you are stored in your Fax Mailbox, and you can print them out via any fax terminal. You may choose whether all fax messages are to be sent to your home fax number or to a fax number of your choice.
Activating the Fax Mailbox
Call Tele2 Customer Service and order a Fax Mailbox. You will be given a fax mailbox number that is linked to Voicemail. Anyone can send a fax to this telephone number no matter where you may be located. When a new fax is received, you will receive a SMS message on your cell phone. Then you can choose where you would like to have the fax printed out. Fax Mailbox and Voicemail
To simplify things for you, we have linked Voicemail and Fax Mailbox together. This means that you have the same password for both services, and that you navigate the Fax Mailbox from the Voicemail menu. Faxes that have been retrieved are automatically deleted after 48 hours. Faxes that have not yet been retrieved are saved for two weeks.
Supplementary services
Telephone numbers needed for your Fax Mailbox
– Number to your Fax Mailbox used when somebody sends a fax to you. – The Voicemail’s Fast Dial number 222
L
to hear whether you havereceived any new messages in your Fax Mailbox. – Fast Dial number 224
L
to retrieve new faxes. Programming a home fax numberTo simplify the printing out of your faxes, you can program a home fax number in advance that goes to the fax you most often use. A programmed home fax number enables rapid and simple retrieval of your faxes. Proceed as follows to program your home fax number: Call Voicemail, Fast Dial number 222. Press
)#”
and follow the instructions.New fax in the Fax Mailbox
When you receive a new message in the Fax Mailbox, a text message will appear in the telephone’s display, indicating that a new fax message needs to be retrieved.
Retrieving faxes via your cellular phone Retrieving new faxes: Fast Dial number 224
L
. Retrieving a printed-out fax: Fast Dial number 222L
. When your fax messages are read out, press”
.Dial the fax number including area code
F
, or onlyF
to obtain a print-out to the home fax number.Retrieving faxes via another telephone
Call your cellular telephone number (07X–XXX XX XX). When you hear your recorded greeting, enter
F
passwordF
. (To call and retrieve faxes from another telephone, the cell phone must be forwarded to Voicemail).Retrieving a fax
When your fax message is read out, press
”
dial fax number including area codeF
or onlyF
to obtain a print-out to the home fax number. Repeating a fax print-outCall 222 to listen to messages already retrieved. When you hear the voice say that you have a printed-out fax, press
”
. Then provide the number of the desired fax for print-out.Making print-outs from your Fax Mailbox when abroad
Call Voicemail by pressing
P¤&”%”
and your Voicemail number (cellular number without the leading 0). When you hear your recorded greeting, pressF
passwordF
. When your fax messages are read out, press”
dial the fax number including country code and area code (without the leading 0)F
, or onlyF
to obtain a print-out to the home fax number.Additional functions in Voicemail and Fax Mailbox
!
Goes back 8 seconds while listening to a message!!
Goes to the beginning of the message”
Sends a fax””
Retrieves all faxes#
Jumps forward 8 seconds while listening to a message##
Jumps to the end of the message¤
Saves%
Deletes a message, and goes on to the next one&
Sends a SMS to your cell phone with the telephone number of the person who left a message/
Pauses, press/
again to continue(
Detailed information about optional functions((
Information about the Telephone Answerer(((
Introduction and help to change password and recorded greeting in the Telephone AnswererSupplementary services
BLOCKED NUMBER
This is a supplementary service that enables you to call entirely anonymously. With a Blocked Number, no special buttons are needed to conceal your telephone number in the caller ID display of the person receiving your call. This service does not however function when you send SMS or MMS.
TWIN CARDS
Cannot be combined with Corporate CardTwo SIM cards with one telephone number. You can use two cellular phones without needing to move the SIM card. For example, when you move from a mobile phone installed in your car to another cellular phone or a handheld computer.
Incoming calls arrive first at your main number (principal card) and are then forwarded to your second cellular (additional card) if you do not answer. After that, a call will be forwarded to your Voicemail. SMS are not forwarded.
You can call Voicemail from both cards, but all SMS notifications from Voicemail will always come to your main number.
Your additional card has an administrative telephone number, which is only used in administrative contexts such as when you receive your invoice. With outgoing calls from the additional card, no telephone number will be shown in the Caller ID.
Twin Cards can be used abroad. Note however that if you use Voicemail abroad, Twin Cards could imply up to four times the normal call charge. To avoid this occurring, we recommend that you do not have both cellular phones switched on simultaneously when you are abroad.
If you add your own Call Divert, these will be prioritised over the origina l Call Divert. To retrieve the original Call Divert, press
FF==”FL
. A data volume package must be subscribed to for each respective card.CALL TRANSFER
(Only for 2G)You can transfer calls made to your cell phone on to a colleague, just as you do from your landline telephone. It is both easy and provides better service for your customers. You can also call two people and speak to them individually, and then connect them with each other.
Proceed as follows:
1. You receive a call to your cell phone. After a moment or two, you realise that the person calling should instead speak to your colleague. 2. You park the call, and then call your colleague and describe the
situation.
3. Finally, connect your colleague with the person who called by pressing
S/=FL
. You will be disconnected as soon as the two parties have been connected.About Call Transfer
– The company must have the Switching Between Calls service activated (included in your cellular subscription).
– The service is national, which means that it does not function when you are abroad.
– If the company has the Customised Restriction service, a verification will be made to see if it is authorised to connect the calls prior to the call being transfered.
– You pay for the entire period of the call for those that you transfer yourself.
– NOTE: The Transferring service cannot be combined with the Private Number Plan service.
Supplementary services
RESTRICTION SERVICES
In order to prevent unauthorised persons from using your cell phone, you can use five types of restriction services: blocking of all outgoing calls; blocking of all outgoing international calls and toll numbers; blocking of all incoming calls when travelling abroad; blocking of all international calls when travelling abroad, except calls to Sweden and blocking of all incoming calls. Note that when you block all incoming or outgoing calls, you will also block SMS.
Restriction code
You can obtain your restriction code by calling Customer Service, who will send it to you. The code can be changed as follows: Press
SS=#S##=S
old restriction codeS
choose new restriction code (choose four digits)S
and repeat the new restriction codeFL
.Registering restriction services Blocking all outgoing calls
Press
S##S
restriction codeFL
.Blocking all outgoing international calls and toll numbers Press
S##!S
restriction codeFL
.Blocking all outgoing international calls Press
S##!S
restriction codeFL
. Blocking all toll numbersContact Customer Service
Blocking all international calls when travelling abroad, except calls to Sweden
Press
S##”S
restriction codeFL
. Blocking all incoming callsRemoval of all restrictions
Press
F##=S
restriction codeFL
.You can activate a maximum of one type of outgoing restriction at the same time as one type of incoming restriction. Setting a new type will automatically delete the previous type. If you try to call despite the cellular number being blocked for outgoing calls, the restriction will be indicated in the cell phone’s display. In the same way, a person calling will receive a message that the number being called cannot be reached. NOTE: You must deactivate all forwarding in order to be able to block all incoming and outgoing calls.
The emergency number 112 will function even if the cellular number is blocked.
VOICEMAIL WITH SWITCHBOARD
CONNECTION
This service is for when a person calling your cell phone is to be con-nected to the switchboard when you do not answer. The person calling you can also of course leave a message in the Voicemail system. Your company chooses an answering location, such as the switchboard, which is then applicable for all of the company’s cellular phones.
How to use the switchboard connection
If you choose Voicemail with switchboard connection, the person calling your cell phone (and you cannot answer) will hear your recorded greeting. A short message will then follow saying that the caller can be connected to the company’s switchboard by pressing 0, or alternatively leave a message after the beep.
Personalised answer
The Voicemail with switchboard connection will be even better if you ask your switchboard supplier to allocate a special number in the company’s
CORPORATE SOLUTIONS
This section contains useful comprehensive
solutions that make things even more effective
and more fun with a small contribution to the
entrepreneur inside you.
Corpor
ate solutions
CORPORATE CARD WITH PRIVATE SIDE
The corporate card enables you to split the use of the cell phone bet-ween company calls and private calls. When switching on the cell phone, the user simply decides whether it is the company side (enter PIN code plus 00) or the private side (enter PIN code plus 01) of the subscription that is to be activated.This can be combined with Tele2’s Customised Restriction Services. Tele2 is the only operator where the Corporate Card with a private side functions abroad. This service cannot be combined with Twin Cards. Changing PIN code
For customers with a 3G card (3G is printed on your SIM card) The customer can change to personal PIN code on the company/ private side as follows:
Press
SS=¤S
old PIN code (XXXX)S
new PIN codeS
repeat new PIN codeFL
.Log-in then takes place in the same way as described above, finishing with 00 or 01 respectively.
For customers with a 2G card (3G is not printed on your SIM card) The customer can change to personal PIN code on the company side as follows:
Press
SS=¤S
old PIN code (XXXX00)S
new PIN codeS
repeat new PIN codeFL
.The customer can change to personal PIN code on the private side as follows:
Press
SS=¤S
old PIN code (XXXX01)S
new PIN codeS
repeat new PIN codeFL
.(The right-hand PIN/PUK code concerns PIN2. Refer to the telephone manufacturer’s manual).
ADDRESS BOOK VIA SMS
The company’s internal address book is available via your cell phone 24/7. Send a SMS to the Address Book via SMS and you will receive a reply within a couple of seconds with cellular number and extension to the person you want to call.
Search for a name in the Address Book via SMS as follows: 1. Write a SMS with the text <abbreviation that the company has been
allocated>space<last name>space<first name>. 2. Send your SMS to 333.
3. You will receive a return SMS within a few seconds with the cellular number and Fast Dial number of the person you want to call. Search with a phone number in the Address Book via SMS as follows:
1. Write a SMS with the text <abbreviation that the company has been allocated>space<Fast Dial number>.
2. Send your SMS to 333.
3. You will receive a return SMS within a few seconds with the name of the respective person.
For further information about how your company can order, set up and use the Address Book via SMS, please contact Tele2 Customer Service. Dial 220 from your cell phone or 0200-22 40 50 from a landline tele-phone.
CUSTOMISED RESTRICTION SERVICES*
These services enable full control of the company’s mobile telephony costs in a simple and flexible way. Each cellular subscription can have its own restriction profile (such as certain numbers, during certain time periods, or outside certain areas) that can be easily changed when required. NOTE: To be able to customise restriction services, the company must have the Private Number Plan service. See the Private Number Plan section for further details.Restriction profiles
One can customise several different restriction profiles within the company.
Restriction categories
There are five different restriction categories that can be combined to create a restriction profile.
1. Blocking of calls outside one’s own number plan
– The subscriber can only make calls within the Private Number Plan. – The number plan normally contains the company’s cellular numbers
and landline office extensions.
– Calls are treated irrespective of whether the subscriber chooses to use a Fast Dial number or a complete telephone number. – Restrictions require the company to have the Private Number Plan
service (see page 46).
– The subscriber can be enabled to call another Private Number Plan than his own (one must use the complete telephone number for all calls outside one’s own Private Number Plan).
2. Blocking of calls to certain external subscribers
– A black list contains phone numbers and number series that the subscriber may not call (such as toll numbers or international calls) and a white list of the phone numbers and number series that the
Corpor
ate solutions
– There is considerable potential for the customer to adapt how many phone numbers and number series may be given in a black or white list for each restriction profile.
– All phone numbers within the Private Number Plan are allowed. For example, if an international number is included in the Private Number Plan, the subscriber may call it even if the cellular number is otherwise blocked for international calls.
3. Blocking calls on certain days of the week
The subscriber can only call on specified days. There are two alter-natives that may also be combined:
– Weekdays
– Saturdays and Sundays
For example, an employee may call Monday to Friday, or Monday to Friday and Saturday/Sunday.
4. Blocking calls during certain periods of the day
– The subscriber may only call within specified periods of time. – It is possible to specify up to four periods during the day. – For example, an employee may be allowed to call during office hours 08:00–12:00 and 13:00–16:30.
– Each period of time can be specified as per the customer’s requirements.
5. Blocking calls within certain geographical areas
– The subscriber may only call within a certain geographical area. – Within a VPN group, one can specify several different areas, known as cell groups.
– Each restriction profile contains a list of areas that the subscriber may call from (white list), or a list of areas from where it is not permitted to call (black list).
– If the subscriber leaves the permitted area while a call is in progress, the call will not be disconnected and will be terminated in a normal way.
What happens if the subscriber tries to make a call that is restricted?
A person who tries to make a restricted call will receive a voice message saying that the subscription is restricted. The message will be played in Swedish.
Numbers that can always be called
There are three numbers that a subscriber is always able to call, even if the telephone is restricted for certain calls:
112 Emergency services 200 Comviq Customer Service 220 Tele2 mobile Customer Service
PRIVATE NUMBER PLAN*
Your company can integrate landline and mobile telephony by employees using the same extensions from the cellular phones as from the landline office telephone. This is simple, works well, and can save money. Setting up a Private Number Plan
Together with Tele2, your company can decide the design of the number plan for cellular telephones. The extensions can be between two and ten digits. The number plan is ordinarily designed so that it is identical with the extensions of the landline office telephones. When calling from one cell phone to another, one dials a unique prefix before the extension. What does a Private Number Plan contain?
– Extensions to all of the company’s cell phones with a Tele2 subscription. – Extensions to all of the company’s landline office telephones with
switchboard connection.
– A number of external landline numbers as per special agreement. Bear in mind…
– It is not possible to use the Private Number Plan when calling from abroad.
– If the cell phone automatically adds the country code (+46), this setting must be changed before you can call with to extensions. – When a member of the Private Number Plan makes a call, the
complete cellular telephone number will be shown, and not the internal extension to the cell phone.
– One cannot send SMS messages to an extension. The complete cellular phone number must be used.
– One cannot use 1–9 as extensions as they are defined as Fast Dialing numbers in the cell phone or on the SIM card.
– Certain cellular phones cannot handle two-digit extensions. Can be combined with Voicemail with switchboard connection and with Customised Restriction Services.
