10-Resume Writing Workshop (AYCE)

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AYCE Is a division of

TROPICANA

COMMUNITY SERVICES

505 Consumers Rd.

Su

it

e 102

North York, ON

M2J 4V8

HWY 401

Map showing AYCE new location not drawn to scale

Resume Writing

Workshop

www

.

ayce.on.ca

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Resume Writing

WHAT IS A RESUME?

A resume is a summary of your education, experience, achievements and interests

relevant to the position you are pursuing.

Your resume is, in many instances, the first opportunity a prospective employer has to

discover who you are and how you may be a valuable contributor to the organization. In

some cases, it is the only chance you have. Therefore, it is essential that your resume a

strong impression during the competitive search for the most suitable candidate. You must

customize it to the readers' interest to keep them captivated.

All job seekers must have a good resume.

It opens doors.

It also:



Organizes your own thinking about your career by linking what you have done to what you

want to do



Helps you express yourself more consistently and effectively during meetings and

interviews.



Serves as a useful guide for interviewers, helping them view your background in the ways

you want to be seen.



Proves to be a tangible document to leave behind after a meeting or to attach to any

follow-up letters.

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Resume Quick Tips



Make your name stand out with Bold Text, Underl i ning , or ALL CAPITAL LEITERS, and be sure to

make the font size 12+



Keep your resume clear (adequate white space) and easy-to-read with one or two different font

styles and sizes



Explain why you should be hired for the position?



Use action verbs in the description of your jobs and activities



Reference List should be handed in during the interview



Always list your phone numbers and addresses ... ALWAYS



Customize your resume style to the company and position you want

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Types of Resumes

There are three primary types of resumes; the chronological resume, the functional resume,

and the combination resume. Each of these types also has variations.

Which type of resume you create depends on how much experience you have in the industry

and in occupation you want to work in.

Chronological resumes:

A chronological resume typically lists each job you have held in

order, beginning with the most recent (please refer to page 5).

Functional resumes

: The functional resume lets you highlight these strengths and downplay

your lack of industry experience (please refer to page 6 and 7).

If covering your years of experience in a chronological resume would require more than two

pages, or if the description of your responsibility in several jobs would be repeating the same

information, a functional resume gives you more latitude in how to organize information.

Combination

resumes

: Combines the best qualities of the chronological and functional

resume (Please refer to page 8). Your work history is presented in chronological order, but it

may come after a review of your functional skills and your achievements.

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Chronological Resume

Wilma Wade Highwater

9700 Green Lilly Lane. Dry Log, MD 20704 (301) 999-1111 • [email protected]

OBJECTIVE

To administer a position in marine resources involving community development and policy

EDUCATION

Master of Education in Educational Leadership and Policy May 2004

University of Maryland, College Park, Maryland

 Specialization: Curriculum and Instruction in the Sciences

 Thesis Topic: An Implementation Analysis of Prince George's County's New Marine Science Curriculum  Overall GPA: 3.9

Bachelor of Science in Marine Resource Science May 1998

Terp A&M University, Seaside, Maine

 Minor: Political Science

 Major GPA: 3.6; Overall GPA: 3.4

 Financed 100% of education working 30 hours/week

WORK EXPERIENCE

Project Assistant, Revitalization of Two Small Communities' Waterfronts 2002 - present

Turtle Demonstration Project, TAM Extension/Sea Grant, Annapolis, Maryland

 Manage the logistics of community meetings

 Maintain day-to-day contacts with local community leaders  Assist in the agenda development and meeting facilitation

 Perform community surveys, analyze results, and present results to project managers and community leaders

 Secure appropriate development permits

 Identify potential funding and technical resources for $2 million project  Assist in planning and designing workshops for general public

Biology Technician 1998 - 2002

Northern Maine Labs, Cold Stone, Maine

 Used Hankin & Reeves methodology to conduct stream survey work  Identified fish and other animal life in watershed area

 Determined habitat and substrate type  Collected data for inclusion in journal article

VOLUNTEER EXPERIENCE

Volunteer 2002 - present

Mid-Atlantic Development and Marine Planning Commission, Annapolis, Maryland

 Assist in the development, planning, and support services of region-wide environmental coalition involved in revitalization, economic, and environmental issues

REFERENCES

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Functional Resume

Adele L. Hassein

33 George James Lane Toronto, Ontario

M1W 2V2

(416) 111-1234

Objective

A responsible team player committed to providing a high quality of work, seeks an entry-level position as a Retail Associate at ABC Company.

Employment Skills and Abilities

Retail

 Handled merchandise in a timely and neat manner

 Priced and tagged clothing orders from customers; verified invoices  Responded to cashier calls for price checks

Customer Service

 Worked well with customers in difficult situations  Demonstrated strong interpersonal skills

 Ensured all aspects of children's well-being while in care

Administrative

 Answered multi-line telephone system, provided information and took messages  Used Microsoft Word, Access, and Excel

 Typed memos and letters

Organizational

 Maintained an office filing system

 Planned and organized activities for three children

Employment Experience

Warehouse Help Ash City, Scarborough, ON 2005-2006

Receptionist Somaliland Women, Scarborough, ON Summer 2004

Retail Clerk (Co-op) Zellers, Scarborough, ON 2004

Daycare Assistant Scarborough Town Centre, Scarborough, ON Summer 2002

Education

OSSD

George S. Henry Academy 2004 – Present

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Functional Resume

JOHN DOE

100 KENSINGTON WEST

CALGARY, ALBERTA G5F 3N4

PHONE: (403)-658-5498

E-MAIL: [email protected]

OBJECTIVE: To obtain full-time employment as a Stock Clerk at XYZ Company.

PERSONAL PROFILE

Stocking/Inventory Skills:

 Inventory counting - counted all car parts at the end of the month  Organized stock orders, completed order picking

 Controlled inventory and reorganized stock efficiently to consume less space  Took inventory using hand-held scanner

 Checked off invoices against goods

 Packaged stock according to product codes and received inventory  Ensured proper quantities were in boxes, prepared items for shipment  Organized shipment according to sizes and logos

Warehouse Skills:

 Used hand truck to move skids; used dolly to transfer boxes

 Trained new workers for picking, checking off, pricing, taking inventory  Moved kits of fragile materials (CD's, electronics) using hydraulic pump truck  Packed and loaded heavy boxes onto skids; moved skids to loading door for

pickup

 Carefully moved large furniture without damage

 Picked orders, packed inventory on skids and loaded on trucks

WORK AND VOLUNTEER HISTORY

Inventory Clerk, Joggers, Calgary, Alberta 2000-2001

Inventory Clerk, Sport Chek, Calgary, Alberta 1999-2000

General Helper, Joy's Bakery, Calgary, Alberta 1996-1998

Volunteer, Salvation Army Food Bank, Calgary, Alberta 1998

EDUCATION

George S Henry, Calgary, Alberta 1996-2000

Completed Grade 11 Credits

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Combination Resume

JOHN A.DOE

8522 York Blvd. West

Montreal, Quebec

I

K3M 2F3

Home Phone: (514) 943 - 4160

I

Messages: (514) 531- 6520

Summary of Skills and Strengths:

 Over two years of customer service experience in fast paced

environments

 Excellent public relations skills,

 Respond to customer needs in a professional and courteous manner

 Works well independently and within a group environment

 Responsible, organized and dedicated

 Strong computer skills

Employment Background:

Teller Bank of NovaScotia 1994-Present

 Provide responsive customer service to high volume of clients

 Receive deposits, dispense cash, and process large commercial account deposits

 Balance daily cash float, and update computer files

Customer Jeans N' Things Service Clerk 1992-1994

 Provided responsive customer service promoting sales of quality clothing to meet customer needs

 Designed and implemented displays  Balanced cash; opened and closed shop

Sporting Joe's Sporting Goods Goods Clerk 1991-1992

 Efficiently responded to customer service needs  Sold and served bicycles and sporting goods

 Operated cash register, processed cash and credits sales, balanced cash

Machine Recreation, Parks and Culture Operator Summer of 1990

 Operated and maintained heavy-duty equipment including tractors, front-end loaders, one-and three-ton trucks and hand-operated implements

 Repaired and maintained turf including seeding, fertilizing and top dressing

Education

OSSD

George S. Henry Academy 2004 – Present

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Resume Reminders

MUST HAVES

:



Name

-

First and Last (middle name not needed)



Address - make sure it is complete, and do not use abb

r

eviations



Phone Number with Area Code



Objective (optional, be sure to customize)



Summary, Skills Profile, Highlights of Qualifications



Job Titles and Company Names



Dates



Major duties and responsibilities



Education and professional training



Profess

i

onal A

f

filiations



Accreditation and/or L

i

censes

NEVER INCLUDE:



The title "Resume" or "CV" at the top of your resume



That you are available



Reasons for leaving



Reference Lis

t



Written Testimonials



Salary History



Jargon or

I

ndust

r

y S

l

ang



Charts or Graphs



Photos, Health

,

Physica

l

Desc

r

ipt

i

on, Ear

l

y L

i

fe Expe

r

iences



Age, Race

,

Re

l

igion, Sex, National Origin, SIN, Marital Status



Etc. at t

h

e end of statements

:

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APPLYING FOR JOBS ONLINE

Many employers now use online job boards

,

e-mail and resume

scanners to find the best candidates.

To apply for online jobs, you may need to create and use an

electronic resume

.

CREATING AN ELECTRONIC RESUME

 An electronic resume is also called an e-resume or digital resumes

 In creating your electronic resume, you are taking information on your resume and adapting it to the various types of formats used online

 Your e-resume should be in Plain Text version (also called Text-Only) which allows you to

insert your resume into an e-mail, or to cut and paste it into an online application system

 An e-resume uses simple formatting, omitting such features as bullets, underlining, and italics

THE "KEY" TO USING THE RIGHT WORDS

You may be perfect for the job but without the right words, your resume may end up in cyberspace forever!

 Many companies who receive large numbers of electronic resumes use software that look for relevant keywords

 There is no set list of keywords. The keywords vary among employers from job to job.

 The keywords selected by the employer are related to the skills and qualifications required for the job

 The search engine scans all resumes for the keyword and selects those resumes that meet the requirements

 If you lack some of the keywords, you resume may not be considered at all

Steps to Using Keywords in Your Resume

1. Look at the job ad and determine the main experience, skills and qualifications required. These are often the "hot" keywords employers look for.

2. Include "hot" keywords right at the top of your cover letter or at the beginning of your resume - use the job title and focus on your job-related skills.

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Check out these links for more information about electronic resumes:

Maze master http://www. mazemaster. on.ca/jobsearch/el ect r onicformat. htm

Get details on the electronic resume format

City of Toronto - http://www. t oronto. ca/employment/resumehelp.htm

A guide to preparing a scan able resume.

FabJob.com - http://www.fabjob.com/resume-online.html Find information on how to pose or submit your resume online.

Susan Ireland Resumes - http://susanireland. com/eresumeguide/index.html

A simple guide to setting up your e-resume

The Riley Guide - http://www.rileyguide.com/eresume.html

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RELEVANT SKILLS AND ABILITIES

Communica

ti

on



Exceptional communication and interpersonal skills; effective leader



Outstanding person-to-person communication skills



Excellent communication: able to draw people out and put them at ease



Communicates well with a wide range of personalities



Accomplished public speaking and media presentations



Excellent communication skills, oral and written, very personable

Interpe

r

sona

l

Relations



Works cooperatively with a wide range of personalities



Special flair for relating with a wide range of people, organizations and businesses



Exceptionally adept at developing rapport with people



Demonstrated ability to forge links between diverse community groups



Sincerely enjoys helping people



Skilled in resolving conflicts and promoting harmonious relationships



Exceptional communication and interpersonal skills; relates warmly with people,

generating trust and rapport



Diplomatic and tactful with professionals and nonprofessional at all levels



Skilled in handling the public with professionalism and sensitivity



Communicates with children and parents with warmth and diplomacy

Commitment

-

motivation and enthusiasm



Strongly self-motivated and enthusiastic



Enthusiastic, creative, willing to assume responsibility



Thrives in consulting with clients and helping them get what they want



Highly motivated to achieve set goals



Strongly motivated to help others live life fully



High energy coupled with enthusiasm and dedication to the arts

Self Management



A decision maker; well-organized, resourceful and work well independently



Extremely dependable in completing projects accurately and on time



Equally effective working in self-managed projects and as a member of a team



Can be counted on to get the job done, without supervision

Organizat

i

on Skills



A decision maker; well-organized, resourceful and work well independently

.



Extremely dependable in completing projects accurately and on time



Equally effective working in self-managed projects and as a member of a team.

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Assessment Skills



Sharp and creative in problem solving and needs assessment



Special talent for assessing and improving office systems



Able to accurately establish priorities and adapt quickly to changing needs.



Able to pinpoint problems and initiate creative solutions.

Computer Related



Exceptional ability to quickly master new software and apply its full range of

capabilities.

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EXAMPLES OF WORK EXPERIENCE

Waitress

 Responsible for knowledge of menu, specials and wine list  Performed duties as an exceptional bartender

 Accurately took manual orders

 Effectively served customers their orders, ensuring that all requests were met

 Assisted in the kitchen when needed

 Prepared certain food items

 Provided efficient service to full bar and serving area

 Managed, opened/closed high volume restaurant

 Maintained a clean working environment

Babys

i

t

er /

Care

G

i

ver

 Communicated to children with patience and sensitivity  Effectively handled problem situations with positive results  Responsible for light meal preparation and cleaning duties  Organized daily activities that were fun and active

 Developed a daily routine for children to follow

Newspaper Carrier

 Ensured that papers were delivered promptly and accurately  Efficiently compiled papers for delivery

 Maintained detailed records of many transactions and client payments  Created an open rapport with customers

Cashier

 Professionally and politely greeted customers  Accurately and efficiently handled cash transactions  Gained valuable cash handling experience

 Completes cash transactions with detail and efficiency

Sales

 Greeted customers and determined their specific needs  Utilized "suggestion selling" techniques

 Encouraged customers to return, generating repeat business  Developed strong pattern of repeat sales and client loyalty  Provided accurate and honest product information

 Helped in assessing client needs

 Consistently met individual sale quota and objectives

 Consistently maintained a clean, attractive shopping area and well-organized stock room  Ensured the security of the store through thorough opening and closing procedures  Developed skills in computerized cash

 Solved customer complaints

 Developed a loyal clientele by providing exceptional customer service, which resulted in exceeding sales targets

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Food Service Representative

 Maintained a clean environment on a regular basis  Prepared selected food items

 Provided friendly customer service

 Processed customer food orders on a cash register and delivered them in a fast and efficient manner

 Cleaned restaurant and food preparation areas after closing

 Assisted others in their work during slow periods, demonstrating teamwork and multi-tasking skills

Working with children

 Planned, organized and supervised activities for up to 20 children/youth  Able to view problems in a positive way and take quick efficient action

 Conceptual talent for seeing "the big picture,” pinpointing and organizing objectives, setting goals and priorities to achieve them

 Developed innovative approaches to routine activities

 Continually bringing new, creative ideas to inspire and maintain the interest of children and youth

 Established and coordinated age appropriate activities

Receptionist

 Answered telephone calls in a professional manner

 Gained experience in document formatting, proofreading and administrative assistant duties  Skilled in Microsoft Works and Lotus on IBM compatible system

 Ability to type 50 wpm with no errors  Answered phones and greeted visitors

 Performed light typing, filing and word processing  Handled incoming calls and scheduled appointments  Maintained client files

 Coordinated incoming and outgoing phone calls and in-person visitors in busy reception area  Ensured all inquired were handled quickly and efficiently

 Organized and coordinated room bookings

 Closely monitored intricate scheduling procedures

For additional information regarding job descriptions please visit: www.hrsdc.gc.ca/noc

1. click on Search the NOC then click NEXT

2. click on Index of Titles from the drop down list then click NEXT 3. click on Keyword from the drop down list then click NEXT