Choosing A Customer Data Platform

(1)

Choosing

A Customer

Data Platform

Learn what makes a CDP work and

how it can bring customer-driven

marketing benefits to your marketing

team.

The Customer Data Platform Built for Marketers

(2)

Marketers need a new kind of data platform.

Choosing a Customer Database Platform : Introduction ₁

(4)

Choosing a Customer Database Platform : Introduction 2

Many marketers continue to work with glimpses of customer under-standing because they don’t have the means of putting the entire picture together.

Most organizations connect customer data from different business functions, like email, loyalty programs, web, and point-of-sale, to name a few. They struggle to combine both static and real-time signals to gain a better customer understanding.

Customers know what a great experience looks like from their interactions with stellar, customer-centric brands like Netflix, Amazon, and Pinterest, and they expect nothing less.

Companies must organize around their customer to deliver great experiences in today’s data-driven world.

Growthverse defines a Customer Data Platform (CDP) as new

marketing infrastructure to pull data from disparate systems, create and manage customer profiles, discover new customer segments, and make these segments available back to all your marketing tools.

A CDP delivers the next tier of customer understanding by connecting data from various channels and siloes within your organization and unearthing rich, holistic profiles built to power your customer experience.

CDP’s make the data-driven customer-centric horsepower of a Netflix, Pinterest, Amazon and LinkedIn much more accessible for marketers.

We Need a Definitive Customer Understanding

(5)

Use this guide to understand what makes a CDP work and what to look for to compliment and empower your customer-centric

initiatives.

(6)

4

“Growthverse defines a Customer

Data Platform (CDP) as new

marketing infrastructure to pull data

from disparate systems, create and

manage customer profiles, discover

new customer segments, and make

these segments available back to all

your marketing tools.”

(7)

• Companies invest in many different touchpoint marketing tools. • Yet, marketing doesn’t have access to all the customer data

because:

CDP’s are the advantage data-driven

marketers have been waiting for.

Choosing a Customer Database Platform : Why Do You Need A CDP? 5

Connect Data From

All Your Channels Data with LyticsUnify & Enrich Create BehavioralSegmentation Execution toolsSync to

Why Do You Need a CDP?

• Valuable customer data is typically available as a report

• Customer profiles have been limited to demographic data (e.g. location, age) and transactional data (eg. when purchased, amount) in an offline data warehouse • Custom data has been siloed and locked

inside the organization

• Marketers optimize each one of their channels, but have no way to unify all of this optimization to create a new competitive edge.

(8)

Choosing a Customer Database Platform : Why Do You Need A CDP? ₆

• Get your customer data together in a single, easy-to-use place • Coordinate marketing around next-level customer

under-standing and use behavioral signals to reach customers more effectively.

• Efficient Marketing Operations: Create a centralized, customer data asset that marketing can own and manage

• Data-Driven Performance: Apply predictive science to customer segmentation to optimize ad spend.

• Right Content, Right Time: Coordinate campaigns in an omnichannel manner with maximum effectiveness.

• Increase Conversion: Providing contextual ads or content throughout the customer experience based on how customers will likely engage.

• Increase Retention: Fully personalize and optimize loyalty and support programs with a customer-centric approach.

• Gain a holistic understanding of customers across touchpoints. • Improve targeting and personalization using cross-channel

audiences with all of your marketing tools.

What do you get from a CDP?

What are the benefits of a CDP?

• A CDP brings together all of your customer data

• Use predictive science to find audiences that matter

• Sync those audiences with your marketing tools

(9)

A Marketer-Friendly UI

A Wide Selection of Martech-related APIs

Platform Flexibility

Choosing a Customer Database Platform : What to Look for in a CDP? ₇

What to Look for in a CDP?

Use this checklist to make sure your CDP features the following:

Visual custom audience builder

APIs for data collection, enrichment and export of data

Cloud-based, secure data service

Pre-built integrations for many popular Martech tools

Real-time profile API for personalization

Resolve and merge multiple user identities across channels and tools

View universal customer profiles easily

Real-time notifications to see live changes in audiences across tools

Collect structured and unstructured real-time event data

Support for real-time data streaming and batch processing

Dynamic, progressive user profiles - from unknown web visitor to known via any identifier

Data Onboarding for multiple data sources and types (e.g. loyalty database, web, email service provider, point-of-sale, third party)

(10)

Choosing a Customer Database Platform : What to Look for in a CDP? 8

Platform Flexibility (cont’d)

Predictive Analytics

Customizable, adaptable data schema: no need for predefined fields or long implementations

Predictive engagement scoring and metrics gives you next-level customer understanding

Automated data export to marketing tools for execution, or Big Data tools like Google BigQuery or Hadoop for analytics or visualization

Classify content and determine customer intent to influence your content strategy

Data Replay to incorporate historical and new data sources

Lookalike audience modeling finds current, best customers from other data sources

Pre-built lifecycle segments so immediately predictive marketing use

(11)

Building and managing custom databases and data warehouses is an enterprise-type solution that works well as a long-term data storage challenge, but doesn’t support real-time marketing use cases or provide API support for ongoing integration and export of audience segments.

Tag Managers are used to collect and route event data from websites and sometimes mobile, but do not transform various events into user profiles or segments that can be used to support marketing.

These marketing applications are loosely integrated with specific tools to create limited user profiles and campaign

extensibility. They typically require ongoing custom services and manual integrations to support customer data capture and export.

Custom In-House Databases

Tag Management

Marketing Suite

Companies are trying many different ways to aggregate

customer data into a single place where they can view

and use it. Here are the primary ways that companies

attempt to do this.

Choosing a Customer Database Platform : How are Other Companies Doing This? 9

(12)

CRM tools are limited in the types of data they can collect and store and the primary use case is to manage sales opportunities and sales accounts, not consumer relationships.

DMPs are designed to support ad tech use cases for targeting by combining third-party data with a batch upload of marketer’s first-party data. It’s not a true customer database since it has limited extensibility to other tools and use cases.

CDPs are purpose-built to create a central repository of all your customer data and to make cross channel audiences available to all your marketing tools for coordinated targeting and

personalization.

Email tools store a small subset of customer data and only deliver audience segments back into email, and not to other marketing tools or systems.