Phone: 902-826-9020| Toll Free 1-888-822-3776 | [email protected] | www.adpro.ca
Introduction
The ultimate benefit from any change, i.e., the ROI, depends upon an organization’s competency in managing the people side of change. A successful change is not only about delivering a project on time, on budget, but also about realizing the benefits the change is designed to deliver. Benefit realization depends upon:
• How quickly those impacted adopt the change? • How many adopt the change? And,
• How well or proficiently do they master the change?
Prosci’s Change Management Certification Program provides participants with a
best practice based change management process, tools and the ADKAR®
model to effectively manage the people side of change. Once certified in the Prosci methodology, participants are equipped to guide their organization through both incremental and radical changes.
Prosci Canada is a learning and development company that specializes in building a change management competency within organizations. Prosci Canada is the only North American primary affiliate of Prosci, a US based research firm, internationally acclaimed for its change management process, tools, and best practices research. The underlying research spans 9 longitudinal studies over 17
years, involving more than 4,500 change agents worldwide. Heralded as “best-‐
of-‐the-‐best” by end-‐user organizations, the Prosci methodology is being adopted by Fortune 500 companies, health care providers and government departments/ agencies around the world.
Program Overview
Prosci’s Change Management Certification Program is an intensive 3-‐day course that offers participants a structured process and a set of tools to effectively manage the people side of change.
The program is designed for individuals and teams responsible for managing change on a specific project and for those seeking to build an internal change
management competency within their organization. These include:
• Change Managers • IT Specialists
• Change Management Teams • Process Improvement Specialists • Change Sponsors & Executives • Human Resource Professionals • Project Managers & Sponsors • OD Specialists
• Project Teams • Trainers
Certification is also offered through open enrolment public programs across Canada. Please visit our website (Prosci.ca) or call 1-‐888-‐822-‐3776 for details.
Participants work with their team members on a real change project and create their change management plans utilizing:
• Prosci’s Change Management Process • ADKAR® Model
• Best Practices in Change Management Research Report -‐ 2016 Edition • Single user license to Prosci’s methodology and materials.
• Impact Index Analyzer
• One-‐Year Subscription -‐ Change Management Practitioner eToolkit
• Program books -‐ ADKAR®; Change Management – The People Side of Change; and
An Employees Survival Guide to Change
• Complete copies of the program slide deck.
The program, conducted by seasoned executives with years of industry experience and business acumen, is designed as an interactive, hands-‐on learning
experience involving -‐
• Group break-‐out activities with follow-‐up presentations/debrief sessions by each group to reflect and reinforce their grasp of the material
• In-‐program executive presentations of the developing CM strategy with an opportunity for feedback
• Pop-‐quizzes, Q&A sessions, and in-‐class exercises to enable participants to revisit the core concepts and apply what they learn
• One on one sounding board/advice time with the executive instructor
Program Outcomes
The program equips the participants with an ability to manage change on current and future projects within their organizations. By the end of the program the participants are able to:
• Apply Prosci’s change management assessments, tools and methodology to a change project.
• Build customized change management strategy and change management
plans based on change characteristics and organizational readiness assessments.
• Utilize best practices research involving more than 4,500 change agents across the globe to inform and enhance their change strategy and plans.
• Carry out assessments and focus actions based on their deeper comprehension and ability to use the ADKAR® Model, a valuable tool for understanding and managing change.
• Promote their certification in Prosci methodology and tools.
• ‘Hit the ground running’ with a first iteration change management plan for their current project and an action plan outlining next steps.
Program Topics
The following are the broad categories of topics covered under the program.
1. Psychology of Change
Theories and perspectives 7 principles of change ADKAR® model
2. Change Management Process
Prosci’s 3-‐phase Change Management Process Organizational change competency
Connecting change management to business projects
3. Preparing for Change
Defining a change management strategy Preparing a change management team Developing a sponsorship model
4. Managing Change
Communication plan Sponsor roadmap Coaching plan
Resistance management plan Training plan
Master change management plan
5. Reinforcing Change
Collect and analyze feedback
Diagnose gaps and manage resistance
About Prosci’s Change Management Process
The Prosci Change Management Process is a planned, systematic approach designed to take the organization through three distinct phases – preparing for change, managing change and reinforcing change.
The Prosci Change Management Process is based on best practices research from over 4,500 change agents worldwide that lends huge credibility and support to its change management methodology. It has been heralded as the “best-‐of-‐the-‐best” by end-‐user organizations that find the methodology to be:
• Comprehensive – as it addresses the change at all levels within the organization, from the top executives to the front-‐line employees.
• Proactive – as it prepares the organization to anticipate resistance before it arises and assess gaps in ability.
• Simple – as it is easy to apply within the organization. The variety of tools, assessments, templates, checklists provide the user with 1) a step-‐by-‐step approach throughout the process 2) a framework for evaluating progress.
• Integrative – as it is designed to integrate with Project Management.
• Customizable – as it allows the organization to scale their change management effort according to the size and complexity of the change.
About ADKAR
®Model
The ADKAR® model is a valuable framework for understanding and managing
change at an individual level. The model suggests that, establishing the five key building blocks of change -‐ Awareness, Desire, Knowledge, Ability and Reinforcement, can bring about successful change. When these five building blocks are present, change happens. The model provides the foundation for building change at the organizational level.
The ADKAR® model is a versatile tool that can be used as:
• A planning tool that ensures that the five key elements have been built into the change management plans.
• A coaching tool that enables managers and supervisors to focus on the elements to be built with employees during various stages of change.
• An assessment tool that promotes conversations when engaged on one-‐on-‐one situations, or used as a survey to zero-‐in on the barriers to change, identify gaps and inform action.
Why Partner with Prosci Canada?
Prosci Canada is a learning and development company that specializes in building a
change management competency within organizations. We have carved out a
niche as a change management specialist and serve as a one-‐stop training and
services provider for client organizations.
The Prosci Canada team consists of seasoned executives and highly qualified
members who bring with them years of industry experience, expertise, passion,
talent and energy.
Our commitment to high quality instruction and facilitation backed with our
guarantee for satisfaction has allowed us to become a leading choice among
organizations. Some of our clients include:
• Oil & Gas Companies • Hospitals
• High Tech Companies
• Federal Government Departments • Mining Companies
• Gas and Electrical Utilities • Non-‐Profit Organizations • Manufacturing Organizations • Municipal Governments • Engineering Firms • Banks • Provincial Governments • eHealth Organizations • Professional Associations • Management Consultants
• Agriculture & Farming Organizations • Insurance Companies
• The Nuclear Industry • Universities
• Defense Organizations
Our comprehensive set of training programs and advisory services are designed to cater to not only current but also foreseeable organizational change management needs. In addition to our 3-‐day certification program, some of our other Prosci Change Management Programs offered on-‐site for clients include:
• 5-‐6 hour Change Management Sponsor Program for Executives • One-‐day Change Management Manager Program
• One-‐day Change Management Orientation for Employees
• 5 hour Prosci Delivering Project Results Workshop (DPR) Program
Our advisory services include hands-‐on coaching sessions that aim to deepen change management expertise within the organization. We offer:
• Customized sessions to advise and facilitate certified members of the CM team to
build a robust strategy and create change management plans for their change
• Customized Change Portfolio Management sessions to build a competency around prioritizing, managing and control of multiple change initiatives
• Customized sessions for deploying Enterprise Change Management to develop an organization-‐wide internal change management competency
Program Requirements
1. PreparationThe program requires that participants be logically grouped into project teams prior to attending the session. Each team may include up to four members and there may be a maximum of 5 teams. The program requires each team to:
Submit a one-‐page typed summary of their change project to be used in the program. The summary must include project name, scope, description, team members, sponsors and critical stakeholders.
Submit a short series of project assessments (Prosci’s three part PCT assessment), sent through our office.
2. Certification vs. Attendance
Certification is dependent on your full attendance and participation during the
program. If for any reason you are unable to be present for the entire program, you are still welcome to attend but may jeopardize your certification and receipt of your
professional development units. Please plan to attend the entire program or contact your coordinator if you anticipate any difficulties, or have questions.
Your certification in the Prosci methodology also provides the following additional benefits:
• 23 Instructional hours from The Association of Change Management Professionals (ACMP).
• 24 PDUs from the Project Management Institute (PMI).
3. Sponsor Invitation and Kickoff
Participants have the best experience with this program when they are aware of the need for change management in their business, understand why they have been invited to the program, and have a strong desire to participate.
This awareness and desire is most strongly influenced by a senior leader who acts in the role of 'sponsor' for the program. For this reason, the sponsor is required to send the program invitation to the participants and kick-‐off the program on day 1 to ensure maximum success. This helps to set the expectations for the program and explain why it is important for the participants to attend.
4. Logistics
Clients must provide Classroom space and A/V equipment for on-‐site programs. Requirements include one main classroom for three days (prefer 30’ x 30’ or larger classroom for 10-‐15 students) to be set up in a horseshoe shape and a couple of smaller breakout rooms for day two. A/V equipment includes two easels, easel pads, one PC projection unit and one screen.
Wi-‐Fi Access for Program will be needed for the instructor and participants: -‐ Wi-‐Fi Network Name
-‐ Wi-‐Fi Password
Success Factors for the Program
The following factors contribute to the success of the client onsite programs:
1. Effective Sponsorship: As discussed previously, the participants have the best experience with this program when they are aware of the need for change management in their business, understand why they have been invited to the program, and have a strong desire to participate. This awareness and desire is most strongly influenced by a senior leader who acts in the role of 'sponsor' for the program.
2. Client Contact: The primary contact for the program is the individual that works with Prosci Canada on all logistics necessary for the preparation and
implementation of the program. The overall accessibility, responsiveness and actions taken by the client contact are critical to the success of the program.
3. Project Definitions: The program is based on hands-‐on application of change management concepts to live projects happening within the organization. Providing a pre-‐session debrief on various projects to the Prosci Canada instructor ensures a more meaningful interaction with the group.
4. Managing Expectations: Participants react better to the program when they know what to expect, what is expected of them and are fully prepared in terms of location, schedule and pre-‐readings.
5. Environment: Elements such as overall classroom size, breakout rooms, activity areas, windows/natural light, food etc. contribute to a building the best learning
environment for the program and bear upon its success.
Cancellation Policy
In order for Prosci Canada to prepare adequately for the program, book an instructor and make travel arrangements, we ask that the program date(s) be finalized 45 calendar days prior to the program. Any changes made between 45 days and 30 calendar days will be subject to a $1,000 administration fee and a payment for pre-‐arranged travel and lodging costs that have been incurred (with exception to those travel arrangements that are refundable or when lodging can be cancelled without payment). Changes made between 30 days and 15 days prior to the program will be charged for non-‐refundable travel cost plus 50% of the program costs. Changes within 14 days to the start of the program will be billed for the entire program costs, travel, lodging and shipping costs (only product costs less applicable shipping charges, are refundable).
For more information on the certification program or any other Prosci Canada programs or our advisory service, please contact us at: