Desktop and Application Support Server and Enterprise Application Support. Making IT Infrastructure Simple.

Making IT Infrastructure Simple.

Desktop and Application Support

Here are a few of our achievers - You could be next!

State-of-the-art Infrastructure

RAJASHEKAR S NEBULA (WIPRO)

MINSY MARIA JOSEPH VOLVO RAGHU GOWDA MS

VERTEX TECHNO SOLUTION LTD.

TARA CM

VERTEX TECHNO SOLUTION LTD.

VINAY SP NESTOR SOLUTIONS KRITHIKA VOLVO IT RITESH PATEL VOLVO IT

Looking for these skills!!!

Technology Acquired

Certification

Job Roles

Storage Fundamentals Configuring and Managing DAS, NAS

and SAN, Configuring, managing and troubleshooting Clustering

Configuring, administering and troubleshooting Database Management System

Administering and troubleshooting Microsoft Exchange Server (Mail Server)

Basics of ITIL (the IT Infrastructure Library) and discover the importance of a systematic approach to

management. ITIL contains a comprehensive description of the processes involved in managing IT infrastructures. Buildingthe awareness of the best practice approach to IT service support and service delivery.

MSQL

Microsoft IIS Server Administration and Troubleshooting

Microsoft Exchange Server Administration and Troubleshooting

ITIL/COBiT ITIL Foundation

Certificate

Microsoft Certified Messaging Solution Expert 70-341)

System Engineer, IIS Support Engineer, IIS Administrator, IIS Site Administrator, Exchange Administrator, Exchange Support Engineer, NOC L1 Tech Support, Service Desk Engineer

IIHT's International Alliances

CompTIA Training Partner

Ÿ IIHT has been the first member of CompTIA from India.

Ÿ IIHT has been a pioneer in bringing CompTIA Certifications to the Indian Market.

Ÿ We are one among the early CAPP (CompTIA Authorized Partner Program) certified members in India.

Ÿ Being a CAPP certified member, IIHT becomes the first to be benefitted in terms of new courses, launches and offers, which are directly passed on to the students.

Red Hat Training Partner

Ÿ IIHT is one of the largest Training Partners of Red Hat in India.

Ÿ We offer a variety of industry respected courses.

Ÿ The flagship courses of Red Hat offered at IIHT centres are RedHat Linux RHCT, RHCE and Enterprise Security to corporate and individuals.

Ÿ IIHT provides platform to individuals to get RHCT and RHCE certifications.

Prometric

Ÿ IIHT with its alliances with Prometric, provides online testing and certification.

Ÿ This testing is conducted to individuals across selected centres of IIHT in India and also has its presence in various other countries all over the world.

Microsoft Gold Certified Partner For Learning Solutions (Microsoft Gold CPLS)

Ÿ IIHT is a Gold certified partner of Microsoft, and is one of the oldest and Premier partners of Microsoft.

Ÿ Through this partnership, IIHT has always leveraged and able to introduce the latest technology launched in the market through the FLC (First look clinic).

Ÿ IIHT is the phenomenal contributor in terms of MS Certifications and also second largest contributor to the International certifications in India.

Sikkim Manipal University

Ÿ IIHT has tied up with Sikkim-Manipal University for offering BSc-IT IMS for both India and other Asian countries.

Is building your career great concern after your formal education? The main mantra of achieving career success is to find out the right path.

IIHT is a recognized training institution for hardware and networking technology which is crafting careers since 1993. From its inception, IIHT has grown to become one of India's biggest hardware & networking training companies. IIHT has recognized the potential of IMS and consequently, concentrated its efforts on providing latest job related courses in the market.

IIHT, your Career Saver!

IIHT Beyond Education!

Ÿ India's No.1 IT Infrastructure Management Services training company

Ÿ Focus only on IT IMS training since our inception in 1993

Ÿ Training solutions that fit every learning style, schedule, preference and geography

Ÿ Top quality training experience

Ÿ State-of-the-art infrastructure

Ÿ IIHT has developed LaaS (Learning-as-a-Service) cloud to support training in cloud computing on clouds

Ÿ Successful track record of excellence in training IMS and high-end networking areas

Ÿ Active and up-to-date in growing with changing industry requirements

Ÿ Has over 200 centers in India

IIHT Server and Application Support Professional can excel in the given field:

Technology Acquired

Certification

Job Roles

Wintel Server Support - L1/L2, Associate Wintel Server Support Engineer, Windows System Administrator, Linux System Administrator, Systems Engineer Wintel Virtualization Administrator, Systems Engineer, Pre-Sales Engineer, SME Virtualization Software Asset Management Executive, Systems Monitoring Engineer, Wintel Server Support - L1/L2, Windows System Administrator, SCOM/SCCM Administrator, Senior Data Center Administrator, Systems Engineer, NOC Administrator Red Hat Certified

System Administrator (RHCSA)

Virtualization Basics Microsoft HyperV 3.0

Microsoft System Center Operations Management 2012

Microsoft System Center Configuration Manager 2012 Performance Monitoring and Reporting

Powershell 3.0

Looking for these skills!!!

Configuring, Administering and Troubleshooting Windows 2012 Server Active Directory and understanding User management, Organizational Units and Power shell scripting, Managing Server Images, performing Patch Management, Configuring DFS ,FSRM, DNS and VPN, Performing NPS and Group Policy Management

Configuring Network Load Balancing and Clustering and Disaster Recovery Administering, Configuring and TroubleshootingRed Hat Linux Client, configuringLVM storage, understanding the User Management, Configuring Package Management, Security Configuring, Administering and Troubleshooting Various Server Platforms

Microsoft Windows Server 2012 Installation and Configuration

Microsoft Windows Server 2012 Administration Microsoft Windows Server 2012 Advance Services Backup Tools

RedHat Linux Server System Administration

RedHat Linux Server System Administration Advance Services

Multiple Server Architecture and Hardware Platforms

Microsoft Certified Solution Associate (MCSA) 70-410 Microsoft Certified Solution Associate (MCSA) 70-411 Microsoft Certified Solution Associate (MCSA) 70-412 Redhat Certified System Administrator (RHCSA) Redhat Certified Engineer (RHCE) CompTIA Server+

Configuring, administering and troubleshooting Microsoft Based Server Virtualization solution

Installing and Navigating SCOM, Group and Agent Management, Monitoring Management and BackupPlanning, Configuring and deploying Private Cloud and Configuring Application Delivery, Monitoring Maintenance and Troubleshooting

OS Performance Monitoring and fine tuning of parameters

Administering through Power Shell Scripting Microsoft Certified Solution Expert Private Cloud (MCSE) 70-247, 70-246 Microsoft Certified Solution Associate (MCSA) 70-400 Microsoft Certified Technology Specialist (MCSA) 70-243

India is now targeting a larger share of the market for remote infrastructure management services (IMS), and is planning to more than double revenue from these services to $30 billion by 2015. IMS involves managing an enterprise's core IT systems, including hardware, software, connectivity, and people. The IMS industry is moving toward a remote delivery model where services are increasing delivered from low-cost locations by service providers and wholly owned services subsidiaries of user companies, according to a report released Thursday by India's National Association of Software and Service Companies (Nasscom).

Customers in the United States and Europe are increasingly willing to outsource IMS to offshore locations, because the data does not move out of the home countries and is only managed remotely. In India, IMS business is going both to Indian outsourcers and the Indian operations of large IT services companies. Because of the large staff component involved in IMS, there are cost benefits in outsourcing IMS to low-cost, offshore locations such as India.

Research done by management consultancy firm McKinsey for Nasscom suggests that the IMS business could generate between 425,000 to 475,000 jobs in India by 2015, as 70 to 75 percent of the roles in IMS can be moved offshore. Low-cost locations, including India, have so far captured a mere $6 to 7 billion of the IMS opportunity.

IMS Boom in India

How it Works

Desktop Intro

Course Curriculum (Desktop & Application Support)

You as a Desktop Support specialist would be an integral part of any organization that deals with information technology. The need for Desktop and Application Support Specialist is enormous due to the raising IT needs. Desktop & Application Support course augments your skills in different arena such as Image Development, Standards Development and Compliance Activities, Deployment, Incident Management, Systems Administration Activities, Security Measures etc. Completion of this course would enable you to empower the users who work anywhere on any device, while you being able to manage these devices in a secure and consistent way.

Sl. No.

Module I

Total - 374 Hrs.

Fundamentals A+ N+ Desktop Administration Windows 7 Administration Windows 8 Administration Desktop Backup & Restore Tools: Windows Backup Desktop Security

Basics of Unattended OS Installation Productivity and Office automations Tools

Office Tools Installation, Configuration and Troubleshooting IP Conferencing Applications 1 1.1 1.2 2 2.1 2.2 2.3 2.4 2.5 2.6 3 3.1

Module II

MS - Exchange Server Administration IT Standards & Framework

Information Technology Infrastructure Library Foundation - ITIL Datacentre Basics

Sl. No.

Qualifications required

10/10+2/Pursuing BCA/MCA/BA

Module I

Module II

Complete Module

1 & 2, Get

GNetPro

(Desktop & Application

Support)

Qualifications required

DCS/PGDCA/B.Sc/BCA/BE/MCA/MSc

Module I

Module II

Complete Module

1 & 2, Get

GNetPro

(Server & Enterprise

Application Support)

Desktop & Application Support

Server & Enterprise Application

Sl. No.

Module I

Module II

Skype Webex Lync Client

Mail Client Configuration

Outlook Configuration and Troubleshooting Zimbra Client Configuration and Troubleshooting Remote Desktop Applications

Citrix Client

MS - Terminal Service Client Team-Viewer

Basics of Netmon/Wireshark Analysis Basics of OS Perfmon Capture/Analysis 3.2 3.3 4 5

Sl. No.

Module I

Module II

Total - 445 Hrs.

Installing & Configuring Windows Server 2012 - 410 Administering Windows server 2012 - 411

Configuring Advanced Windows Server 2012 Services - 412 Server Backup & Restore

Tool: Amanda/Bacula Server Virtualization & Cloud Server Virtualization with Hyper V Database Infrastructure

MS-SQL Server Administration Storage Level 100 (DAS, NAS, SAN)

RHCE

RH 124 – Redhat System Administration I RH 135 – Redhat System Administration II RH 255 – Redhat System Administration III

Infrastructure Deployment, Monitoring & Licensing Management System Centre Operations Manager

OS Performance & Fine Tuning

System Centre Configuration Manager Powershell, vbscript/jscript 3.2 3.3 4 5 6 7 7.1 7.2 7.3 8 8.1 8.2 8.3 8.4 CCNA

Storage basics Level-100 (DAS, NAS, SAN) Database Client Configurations

Database Overview

SQL Client Installation and Configuration Oracle Client Installation and Configuration Enterprise Server Environment

Active Directory Concepts

User and Computer Management DHCP and DNS Infrastructure

Terminal Services/Remote Desktop Services Application Packaging and Deployment OS imaging methods (Sysprep, MDT, WDS) Virtualization and Cloud

Virtualization Basics

Supporting Virtual Desktop Infrastructure Supporting Application Virtualization 8.1 8.2 8.3 6 7 8 9 9.1 9.2 9.3 9.4 10 11 12 12.1 12.2 12.3 As a Server & Enterprise Administrator, you are expected to support the organization by planning, installing,

configuring, and maintaining the Server & Enterprise applications. Server & Enterprise Applications offers options for a faster, flexible enterprise application server runtime environment with enhanced reliability and resiliency for building and running applications, including cloud and mobile. This course includes deployment specifications for Web applications, Enterprise applications, client applications, connectors and delves deeper into deployment and management tools. Thus, you as a Server & Enterprise Applications Administrator can necessarily gain valuable experience in the implementation and migration to various technologies that leads to a good understanding about best practices to be followed.

Server Intro

IIHT Desktop and Application support professional can excel in the given field:

Technology Acquired

Certification

Job Roles

Looking for these skills!!!

Technology Acquired

Certification

Job Roles

IT infrastructure administrator and Server administrator Network Administrator Associate Desktop Support Engineer Technical Support Associate, Desktop and Network Engineer Pre-Sales Engineer Application Support Engineer App Migration Engineer Storage technician Administrator Application Support Engineer Desktop Support Engineer Application Migration technician Engineer Wintel Server Support - L1/L2, Windows System support technician Administrator

Red Hat Certified System Administrator (RHCSA) Microsoft Windows 7 Administration and Troubleshooting Microsoft Windows 8 Administration and Troubleshooting Backup Tool

Wintel Desktop Security Configuration and Practices Performance Monitoring and Reporting

Cisco Switching and Routing

Microsoft Office Installation, Configuration and

Troubleshooting IP Conferencing Client Configuration and Troubleshooting Mail Client Application Configuration and Troubleshooting

Remote Desktop Application Configuration and Troubleshooting Storage Fundamentals Database Fundamentals Microsoft SQL Configuration and Troubleshooting

Oracle Configuration and Troubleshooting

Looking for these skills!!!

Building awareness about the best practice and approach to provide IT service support and service delivery

Administering, configuring, troubleshootingWindows Client, Planning and performing Backup and Restore Operation, Security concept and implementation of monitoring and tuning OS performance

IT infrastructure Fundamentals CompTia A+ CompTia N+ CompTia Server+ Server Fundamentals and

Administration

Configuring and troubleshootingCisco Router and Switch, Configuring VPN, WAN and administering VLAN Administering and troubleshooting Microsoft Word, Excel and PowerPoint, Client Configuration and

troubleshooting IP Conferencing, Configuring and troubleshooting Mail Client Application, Configuring and troubleshooting

Remote Desktop Application

Configuring and managing DAS, NAS and SAN, Configuring, managing and troubleshooting Clustering

Administering, configuring and troubleshooting Database Management System Cisco Certified Network Associate (CCNA) 200-120 Microsoft Office Specialist (MOS) 70-418, 70-420, 70-422 Microsoft Certified Solution Associate (MCSA) 70-410 Active Directory Management

Microsoft Windows Server fundamentals

User and Computer Management on Active Directory

DHCP and DNS infrastructure Troubleshooting

Administering, configuring and troubleshooting Windows 2012 Server Active Directory, Performing User management and understanding Organizational Units and Power shell scripting, Administering, configuring and troubleshooting DNS and DHCP

Application Packaging and deployment, Troubleshooting and Managing Server Images

Configuring, administering and troubleshooting Citrix Based Desktop Virtualization solution

Performing Remote Administration of a Server and configuration and troubleshooting of the server, Configuring, administering and troubleshooting Citrix Based Desktop Virtualization solution, understanding the Deployment of Office 365, Lync, SharePoint and Exchange

Management

OS imaging and System Provisioning Virtualization Basics XenClient Terminal Services XenDesktop XenReceiver Office 365 Administration Citrix Certified Associate - Application and Desktop(CCA-AD) Microsoft Certified Technology Specialist (MCTS) 70-323, Microsoft Certified IT Professional 70-321 Application Support Engineer Application Migration Engineer Application Packaging and Deployment Engineer Sr. Systems Engineer, Sr. Application Support Engineer Desktop Support Engineer L1/L2 Virtualisation Support Technician / Engineer Application Support Engineer Desktop Support Engineer Application Migration Engineer Application Packaging and Deployment Engineer Microsoft Certified Professional (MCSA) 70-686 Microsoft Certified Solution Associate (MCSA) 70-687 Associate Desktop Support Engineer Technical Support Associate Desktop and Network Engineer, Pre-Sales Engineer Microsoft Certified Solution Associate (MCSA) 70-462 Oracle Database Administrator Certified Associate