In Facility and Real Estate Management

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Study Guide

Master’s degree programme

In Facility and Real Estate Management

2015-2016

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1 Foreword

Dear Student,

Welcome to the 2014-2015 Study Guide for the Facility and Real Estate Management programme. We hope that you will have a pleasant and successful study time on our study programme. In this study guide, you will find important rules and information which can help you to do so. Hogeschool Utrecht offers demand-driven and competency-based education. Competency-based means that you will professionalize skills for your professional life (see 2.11). Demand-driven: we aim to structure teaching and the related support activities in a way that enables you to develop during your time as a student in the way that you prefer and which best suits your needs. Below you will find information about the most important aspects of your course and the choices available to you.

Influence of the students

Many of the choices we offer have been devised or improved as a result of initiatives by your fellow students. The HU (University of Applied Sciences Utrecht) regards you as a partner – you are part of our knowledge community, so we greatly value your ideas and opinions. Your first opportunity to air your views is in the evaluations of every module, in which you can give your assessment and tips for improvements. We also organize dialogue sessions for each programme and in each faculty, in which we discuss your study programme and all the aspects related to it. Every year, we ask you to fill in the NSE (National Student Survey). And if there is a lecturer who has particularly impressed you, you can nominate him or her as the lecturer of the year!

Excellence

The HU acknowledges different types of excellence. If you get excellent results in your exams, your diploma may bear the words ‘cum laude’ or ‘met genoegen’ (‘with merit’) (5.2).

Falling behind in your studies

You may find that your studies are not progressing as you had hoped, for all kinds of reasons. If this happens because of something that is beyond your control, such as illness or a functional disorder, there are various schemes that you can use to get help. If you miss an exam because of your personal situation, you can request an extra retake (4.3.3).

If you have a functional limitation, it may be that you need a longer time to complete your programme, but that is by no means always necessary. The HU has a wide range of facilities that can be useful to you in your studies (8.9).

Problems and complaints

Do you have any problems that are having a negative impact on your studies? Or questions because you don’t know where exactly to get assistance? See your Programme manager (2.5.1) or the Master Office (9.2.6): they can give you advice or refer you to the appropriate person or department. If you have any complaints about your treatment by another student or employee, you can also speak to a confidential counsellor (8.53). If the situation is escalating, our student mediators can often help prevent matters escalating further and restore harmony to the group (8.8).

In the event that something at the HU is not right or you disagree with a decision, every faculty and study programme has its own ‘complaints desk’ where you can lodge objections or submit complaints (2.5.3).

What does the HU expect of you?

We aim to provide you with a study programme and a study climate that enable you to develop as much as possible. The HU expects all students to abide by the rules (9.1.4). Unacceptable behaviour (such as harassment, sending hate mail, verbal abuse or physical violence) will not be tolerated.

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To receive a diploma, it has to be genuinely earned. Fraud (4.4.2) is not tolerated. In particular, if it means that innocent students are affected because exam results are declared invalid, the penalties are severe. Both unacceptable behaviour and fraud may lead to the perpetrators being expelled from the study programme.

As you can see, there are plenty of opportunities to enjoy your time as a student at the University, most of which you will find in this study guide. Please read it carefully before you start your degree programme. Check the table of contents for topics that may be of specific interest to you. If something is still not clear or if you cannot find what you are looking for, please refer to MijnHU, ask your programme manager (2.5.1) or ask at the Education Information Desk (2.5.3).

We hope you enjoy your time as a student and wish you the best of luck in the coming academic year. On behalf of all my colleagues who contribute towards your study programme,

Janine Verbers,

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2 Structure of the degree programme

2.1 Professional profile

2.1.1 Profession

The professional field of facility managers is broad, and is a process of continuous development. A facility and real estate manager is an interdisciplinary trained generalist, who efficiently and effectively plans and coordinates the deployment of different specialists. He is in the position to think in an interdisciplinary manner and is able to recognize synergy effects between professional disciplines and cost cutting possibilities. The initial preoccupation with tasks and functions has given way for an emphasis on process management and resource integration. We have chosen to focus primarily on private property; retail management for public investment policies is explicitly not included in the program.

In facility and real estate management cooperation and communication with other disciplines such as economists, technicians, architects and service suppliers are very important. Due to their central position within organizations, facility and real estate managers operate in various disciplines. Strategic dilemmas ask for a multifocal approach and solutions. The general aim of the programme is therefore to enable our students to work with specialists from various disciplines, exchange information and make decisions. Graduates have to be able to deal with a wide range of perspectives, both in terms of content and in terms of people, often in an international environment. They should also be able to reflect upon their own professional practice and organizational problems and dilemma’s in a multi-disciplinary way. In cooperation with colleagues who find themselves in similar situations, they must be able to make connections between real life experience and theoretical concepts.

Within an organisation, graduates from the Master FREM will eventually operate at a strategic or tactical level. Furthermore, they operate from a self-starting basis and are able to generate the added value of facilities and real estate for the core business. The professional profile and the competences which have to be developed in the programme are described in our competence profile

See art. 12 OER-HU

2.1.2 Details of professional profile

One of the developments in the professional field of facility and real estate management is the increasing interest of property in the operation of housing and vice versa and the increasing interest of FM for the developments of buildings. The master Facility and Real Estate Management integrates these two professional fields implemented in a strong business and management context.

The master programme aims to provide students with the tools to successfully manage a large portfolio of real estate and its services.

Facility and real estate management operate in a dynamic and complex environment and draw on a diverse range of skills. We provide our students the technical, commercial, personal skills as well as the academic level to prepare them for a successful career in the field of FREM. It has been designed to ensure that graduates are well equipped to advance their career, irrespective of where in the world. The programme focuses on the future of two professions that are becoming more closely knit together, the aim is to deliver professionals in both domains who will work together and achieve better results because of their mutual understanding of their fields.

The common ground of study is the building that is used by non-property companies, whereas the property company has its focus on the revenues of the real estate itself. The programme of the master study is focussed on those elements of RE and FM that are directly related to the use of buildings. The contribution of FM is to optimize the value of buildings, among others by taking care of its users by providing optimal

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service levels, thereby optimizing the processes of the core business and the welfare of the users. This applies to sectors as diverse as offices, retail, health care, hotels, and manufacturing industry.

Based on international standards such as the BIFM (British Institute for Facility Management), the IFMA (International Federation of Facility Management) and the GEFMA for the Master’s in FREM and based on literature studies, a set of five competences was elaborated and validated with a group of experts from the Dutch professional field in facility and real estate management. Furthermore, the competences are elaborated from the Dutch Bachelor standards for Facility Management, which are validated by the FMN (Facility Management Nederland).

Graduates from the Master FREM will develop themselves into professionals operating at a more strategically level within organizations. They will operate at a self-starting basis to generate the added value of facilities and real estate for the core business

For the development of the final qualifications of the Master FREM, international standards as stated above were used as starting point and were complemented with analytical thinking and doing scientific research. These competences are a necessity for a master's degree.

See Art. 12 OER-HU

2.1.3 Graduate competencies

FREM Competence Description

Trends and Strategy methodically recognizing developments and trends in the external sector and integrating them into the F&RE management strategy Core business and Leadership analysing primary processes and developing F&REM strategy from

them in an initiating and creative way showing entrepreneurial leadership

FM process, change and client establishing, commanding and improving F&RE processes and organisation processes to develop processes of change in a client-oriented and efficient way

RE portfolio and added value analysing the building portfolio aspects in the context of F&RE processes and the F&RE company environment as well as the

company’s financial situation in order to enhance the added value of the facilities

Master competence judging and reflecting based on incomplete information within a research context and being able to underpin knowledge and rationale to specialist and non-specialist

See art. 12 OER-HU.

2.1.4 Graduate skills

See section 2.1.3

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2.1.5 Field of work and jobs

Due to globalisation and growing importance of assets and cost reduction a need is seen for an optimal usability of real estate in the broadest sense of the word, looking at it as a multi-dimensional space, and it is becoming a fifth business resource. Multi-dimensional in this specific context means combining the internal forces, elements, competence of both CREM/FM departments into a collective, unambiguous interlocutor with a clear and straightforward focus on:

- property portfolio management

- strategic facilities planning guidelines - workplace strategies

- long-term asset management - support services management

- optimizing utilization of business resources

The implication is identified in a competency shift in CREM/FM professionals who have outgrown their surroundings an become business strategists, being partners in tactical-operational decisions related to a combined field of forces, referred to as Corporate Resource Management, a joint enterprise that supports, consults and advises the management board of the organization in matters regarding the aforementioned fifth resource in a managerial perspective. In a variety of countries such as USA, UK, and Germany, it becomes more and more common to transcend the old school CREM/FM department thinking and start building a joint department instead.

2.2 Profile of degree programme

2.2.1 General

See section 2.1.1.

2.2.2 Degree programme objective

In the foundation of the master Facility and Real Estate lays the educational concept of competency based learning. Managers, lecturers and students work on their development through the following basic

principles:

A. The learning process of the student is the focus.

The students are being coached in their development – and learning process. The master provides learning tools to facilitate these processes.

B. The student is responsible for his own learning process.

The level of independent learning will increase during the programme: the student becomes the manager of his own development – and study process.

C. The learning organisation

Because of the constant changes and increasing complexity of professions, study programmes have been developing too. An innovative attitude is expected from students.

D. D. Realistic tasks.

The programme offers realistic tasks. Assignments have a clear connection with the See Art. 12 OER-HU.

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2.2.3 The university of applied science Master’s level of the programme

The task of the HU is to educate you, as a student, for a position of employment at ‘HBO’ (Higher Vocational Education) Master’s level. That is why, as a graduate, you need to possess a large number of competencies based on the profession profile, to the required standard. In order to determine the level of professional expertise, the following five interrelated criteria are applied:

Kennis en inzicht nog te vertalen

De eindkwalificaties verwijzen expliciet naar kennis en inzicht. Dat geldt in elk geval voor de

eindkwalificaties 1, 4 en 7. De rationale voor de masteropleiding is nu juist dat het succesvol realiseren van complexe projecten kennis en inzicht vooronderstelt met betrekking tot de drie ‘domeinen’ die de ICB 3 onderscheidt. Het gaat daarbij om grondige kennis die – mede gegeven het specialistische karakter – het bachelorniveau overtreft en verdiept en die men zich in principe ook niet enkel op basis van werkervaring in en met projecten kan verwerven. De kennis en inzicht waar het om gaat, dienen ertoe om een

kwalitatieve ‘sprong’ mogelijk te maken in het management van ‘strategiekritische’ projecten en aansluitend bij de meest recente inzichten rondom projectmanagement. In dat opzicht – en de opleiding formuleert dat ook expliciet als een eindkwalificatie nr. 12 – biedt de te verwerven kennis bij uitstek aanknopingspunten om een bijdrage te leveren aan het ontwikkelen c.q. toepassen van nieuwe ideeën. De andere

eindkwalificaties vooronderstellen alle de aanwezigheid van kennis en inzicht, omdat het daarbij gaat om toepassing ervan.

Toepassen van kennis en inzicht nog te vertalen

Alle eindkwalificaties (behalve de zojuist besproken eindkwalificaties 1,4 en 7) hebben betrekking op toepassing van kennis en inzicht. In het voorafgaande is aangegeven dat projecten en projectmanagement zich door de tijd heen ontwikkelen. Meer ‘klassieke’ vormen van projectmanagement (het ‘technisch’ runnen ervan) volstaan niet meer. Om recht te doen aan de andere dimensies (context en gedrag) gaat het er om te komen tot concrete toepassingen van kennis dienaangaande in nieuwe en onbekende

omstandigheden. Projecten en projectmanagement moeten als het ware telkens opnieuw ‘ uitgevonden’ worden. Dit vereist het hanteren van multidisciplinaire (aan de drie ICB-domeinen gerelateerde) kennis en inzicht en het vertalen daarvan in ontwerp, planning, uitvoering en bijsturing van projecten.

Oordeelsvorming nog te vertalen

Eindkwalificatie 1 verwijst naar het kunnen beoordelen welke methoden en technieken in een specifiek geval het meest geïndiceerd zijn. Eindkwalificatie 2 heeft betrekking op het beoordelen van de economische, ecologische en sociale impact van projecten en het betrekken van die beoordeling bij de uitwerking. Het gaat hierbij ook om de ontwikkeling van een duidelijk ethisch verantwoordelijkheidsbesef. Eindkwalificatie 3 heeft betrekking op oordeelsvorming, ook in de zin van (zelf)reflectie op de effectiviteit van het eigen gedrag. Eindkwalificatie 5 veronderstelt het vermogen om de relevantie van cultureel bepaalde waarden en normen te kunnen beoordelen en daarmee rekening te houden. Eindkwalificatie 6 verwijst expliciet naar het vermogen om – gegeven de totale omgeving van het project – te kiezen voor de juiste benadering. Eindkwalificatie 7 heeft betrekking op een adviesvaardigheid met betrekking tot (het portfolio van) programma’s. Dat impliceert het vermogen tot beoordeling van randvoorwaarden en opties, en impliceert eveneens het nemen van verantwoordelijkheid. Eindkwalificatie 8 gaat expliciet in op ethische afwegingen. Eindkwalificatie 9 heeft betrekking op de verantwoordingsfunctie, die een beroep doet op vermogen om de relevantie van een project in de context van de ondernemingsstrategie en van de omgeving te beoordelen. Eindkwalificatie 10 heeft betrekking op evaluatie en het hanteren van de PDCA-cyclus hetgeen oordeelsvorming vooronderstelt. Eindkwalificaties 11 en 12 hebben onder meer betrekking op het vermogen om beredeneerde keuzen te maken bij de opzet van onderzoek en om

onderzoeksresultaten te beoordelen (ondermeer op hun relevantie voor de ontwikkeling van de body of knowledge).

Communicatie nog te vertalen

Eindkwalificatie 2 heeft betrekking op het management van projecten in relatie tot stakeholders en maatschappij. Dat impliceert communicatie naar deze partijen, waarbij het om zowel specialisten als niet-specialisten kan gaan. Eindkwalificatie 3 heeft betrekking op het organiseren van mensen om de projectdoelen te realiseren. Dat impliceert duidelijke en ondubbelzinnige communicatie naar de bij de

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projectuitvoering betrokkenen (veelal specialisten). Eindkwalificaties 5 en 6 hebben, met hun verwijzing naar interpersoonlijke vaardigheden, direct betrekking op communicatieve vaardigheden. Eindkwalificaties 7 en 8 hebben betrekking op advisering en daarmee op communicatie (met specialisten en

niet-specialisten). Eindkwalificatie 9 heeft betrekking op verantwoording en daarmee op communicatie. Eindkwalificatie 10 verwijst expliciet naar communicatie met stakeholders en het algemene publiek). Eindkwalificatie 12 verwijst onder meer naar rapportage van onderzoeksbevindingen.

Leervaardigheden

Eindkwalificatie 1, 4 en 7 leggen een brede en diepe vakdisciplinaire basis die de student mede toerust voor verdere verdieping en studie (in georganiseerd verband, maar ook autonoom). Eindkwalificatie 11 en 12 rusten de student toe om via onderzoek aan verdere

Kennisontwikkeling te doen. Art. 12 OER-HU.

2.2.4 Teaching principles

All degree programmes at the HU University of Applied Sciences Utrecht are constructed according to a competency-based teaching model. By ‘competency’, we refer to the combination of knowledge, skills, and attitudes that are needed in order to perform a task in a given professional context.

In terms of the teaching we provide, this means the following:

 Teaching aims to impart professional competencies and ensure that students acquire knowledge, skills and attitudinal aspects in a cohesive manner in order that professional tasks can subsequently be performed in or outside the Netherlands.

 For you as a student, learning is an activity with a clear goal, and our teaching promotes active and independent study.

 Your lecturers support and coach you during the learning process and they are experts on the substantive aspects of a particular competency field.

 Wherever possible, learning takes place in realistic learning environments, in which learning tasks resemble professional tasks. Modern media are used.

 Opportunities for learning during the degree programme and from professional practice reinforce one another in a positive way.

 Learning is a social and interactive process and you never learn alone. For this reason, you will spend a significant amount of time working with others during your studies, such as other students, lecturers and professionals from the field. In order to determine the extent to which you have acquired the relevant competencies, you will take examinations periodically. These examinations will be marked to give you an idea of your progression in the learning process.

2.3 Structure of the degree programme

2.3.1 Programme variants

Part-time programme

‘Part-time’ means studying for a limited number of days every week and/or in the evenings. The part-time programmes focus heavily on what you are learning in your professional field in parallel to your studies. To be eligible to this programme the student must hold a bachelor degree in the field of business, facility management, real estate, construction or engineering; A good command of written and Spoken English and have at least two years of relevant working experience. Also the current job has to provide a dynamic work area, where assignments can be conducted.

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2.3.2 Abridged and accelerated degree programmes

Abridged versions are possible for those who have obtained exemptions for parts of the curriculum. For more information about exemptions, see Section 4.2. Accelerated means that you take the programme at a quicker pace (planned).

2.3.3 Certificates

As proof that you have completed the Master’s programme, the Board of Examiners issues you with a diploma, the Dutch legal term for which is ‘getuigschrift’.

The diploma is signed by the chairman and a member of the Board of Examiners. A European-model International Diploma Supplement (IDS) is added to the Master’s diploma and the AD. The process involves no costs. The IDS provides information on the nature and the substance of the study programme and lists the results obtained by the graduate. This makes it easier for ‘outsiders’, including those from abroad, to appreciate what the study programme and diploma entail.

For each study programme, you receive just one preliminary year and one Bachelor’s diploma. In principle, diplomas are in Dutch. However, an English-language version can be issued instead of a Dutch diploma on request. The International Diploma Supplement is always in English.

If you have successfully completed more than one exam but you have not attained a degree because you have not completed the entire examination programme, you can ask the Board of Examiners to issue a declaration listing the exams that you have passed. Like a diploma, the declaration is signed by the chairman and a member of the relevant Board of Examiners.

2.3.4 Degrees and titles

If you successfully complete a Master’s degree programme at the HU, you will earn a title, as well as a degree. The degree is granted by the Board of Examiners on behalf of the Executive Board. A degree confers the right to bear a title – Master in the case of a Master’s programme. The subject or field in which the degree has been obtained is added to the degree title.

The awarding of a Master’s degree confers the right to list it after your name, abbreviated to ‘M’ (plus additional information).

To promote international acknowledgement of titles in higher professional education, a programme may append a specific designation to the title, upon approval of the Ministry of Education. This is the case if the programme is designated as such by the Accreditation Organisation of the Netherlands and Flanders (NVAO). Following designation by the NVAO, graduates will be entitled to use the amended title as of the first day of the month following official designation. For example: If the NVAO designates an amended title for your programme in February, then students will be entitled to use the new title if they graduate (i.e. diploma date) on 1 March or later. Please note: The date of your diploma will correspond to the date on which you complete the final component (examination) of your examination programme.

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2.3.5 Structure of the degree programme

Legal duration of study, study load, and study credits

The study load of the programme and its related courses is expressed in study credits (ECs) in accordance with the European Credit Transfer System (ECTS), which is designed to make it easier to compare study programmes internationally. One EC corresponds with 28 hours’ of study (including contact hours). The standard duration for the full-time programme is at one year, the part-time programme two years. Each academic year is divided into four blocks of nine weeks.

The master courses are given every three-weeks (week 1, 4 and 7) on Fridays and Saturdays. No lectures will be offered in week eight and nine of a block; these weeks are reserved to finish off projects, papers or examinations, etc.

In each block one master courses of 5 EC will be offered. 15 EC is reserved for the thesis. During the thesis period the study burden is considered higher

The Course Descriptions appendix shows the study load for each course, expressed in full credits. Credits are only awarded once the relevant course has been completed, along with the corresponding

examinations. If the examination for a course is divided into various components, you will only receive credits once all the part-examinations for that course have been completed and jointly amount to a ‘pass’ result. There may be additional requirements regarding marks for individual part-examinations. These requirements are also included in the course description. Also see 4.4

2.3.6 Degree programmes

The curriculum is set for the degree programme every year. This is valid only in the year for which it has been set.

The courses are shown below for each year of the degree programme, including the number of credits that each is worth and the OSIRIS codes. You can find complete descriptions of the courses in the Course Descriptions appendix and in OSIRIS (2TU2TUwww.osiris.hu.nlUU2T2T).

In each academic year, the programme department sets the curriculum of both the study programme as a whole and its components. This study programme is valid only in the year for which it is set.

The preliminary year courses are shown below, and include the number of EC that they are worth, and the OSIRIS code.

Master courses EC OSIRIS-code

MC Leadership & Organization 5 MMFR-MANPRIN-14

MC Sustainable Project Management 5 MMFR-SUSPROM-14

MC Building Management 5 MMFR-BUILMAN-14

MC Smart Buildings & Smart Working 5 MMFR-SMBSW-14 MC Quality & Performance Management 5 MMFR-QUAHM-14 MC Strategy, Marketing & Hospitality Management 5 MMFR-SMHM-14

MC Support Service (FM) 5 MMFR-SUS-11

MC Financial Management (FM) 5 MMFR-FINMAN-14

MC Asset Management (REM) 5 MMFR-ASMAN-14

MC Real Estate Management (REM) 5 MMFR-REM-14

MC Research and Innovation in FREM 5 MMFR-RIPM-14 Thesis Facility & Real Estate Management 15 MMFR-THESIS-14

You can find a detailed overview and descriptions of the courses in the Course Descriptions appendix and in OSIRIS (2TU2TUwww.osiris.hu.nlUU2T2T).

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2.3.7 Internships and the value of internship

An internship is not part of the curriculum of this programme.

2.3.8 Graduation

Studying at the HU involves concluding your programme with a graduation exam, which you can only pass if you have met the final achievement levels of the programme. The graduation exam consist of writing a dissertation and a public presentation and defence. Exemptions are never granted for this graduation exam or any part of it. In other words, anyone wishing to obtain a diploma must successfully complete the graduation exam.

In culmination of your studies in the Master Facility and Real Estate Management you have to conduct research on a topic that is related to your work environment, but which is also related to the research lines of lecturers and researchers that are involved in this programme. This research is referred to as the ‘Thesis project’, or ‘Thesis’ for short.

During the research period you will learn more about the practice and the topic of your interest. Besides acquiring knowledge you will develop skills as a researcher and make a contribution to the field of knowledge about this topic. Finally you have to defend this thesis. At which your work will be assessed to determine if these goals were achieved.

The purpose of the thesis can be described from five perspectives: 1. Client: Solving of a practice related problem

2. Student: Further development of master competencies 3. Training: Testing your master competencies

4. Professional field/practice: Creation and dissemination of new knowledge 5. The institution: Contribution to the knowledge area

Out of these perspectives three main themes stand out. These will be briefly explained. Relevance for Practice

In the thesis you will address a problem/question from the world of practice. It might very likely be an issue for which there is no obvious and/or standard solution. It is expected that the results of your investigation should be relevant and useful for practice. Results of such a study could be recommendations, a new model, a new method etc.

Notwithstanding the relevance to practice; the study still needs to meet the criteria for scientific research of the highest quality.

Competencies

Even though you have had time to develop your masters competencies in all the separate modules of this programme, the thesis allows you to demonstrate, in a more complex environment, your level of

competence in this knowledge area as a whole. The thesis, its presentation and its defence are also therefore assessed on these competencies. During the whole thesis project the competencies that are relevant for the conduct of research are developed further and are demonstrated in the thesis and the defence. These competencies include research methods as well as competencies in dealing with the relevant literature. In addition you also develop the ability to demonstrate a reflective, quality conscious and independent approach to research.

Knowledge Development

The practical problems that you have to address in your research not only requires you to apply existing knowledge and solutions in the world of practice, but also requires you to develop new knowledge. This can also include procedural knowledge that has not yet been applied in a certain way in a certain situation. It would then be useful to know if this implies an improvement in practice. This kind of knowledge

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The knowledge you create must therefore be useful for the client or initiator of the project, but also for your fellow professionals. That means that it must be possible to generalize the knowledge. In terms of

knowledge sharing this therefore means that there is the ambition that your results should be publishable in a specialist journal or academic journal.

For more information about the final examination and the diploma, as well as how to unenrol after you have graduated, see Section 5.1.

Submitting and publishing graduation assignments and research articles in digital format The HU University of Applied Sciences Utrecht is one of the institutes of higher education that actively participate in the HBO Kennisbank. This is a scheme that makes available all the publications – such as graduation assignments and research articles – produced within the participating institutes to any interested persons anywhere in the world in digital format. They can be very useful to those involved in teaching and research. If you obtain a mark of 7 (out of 10) or higher for your graduation assignment, it may be published on the HBO Kennisbank free of charge. However, this is conditional upon the agreement of the company where you conducted your research, and publication can only proceed in the absence of confidential information.

For more information, go to www.hbo-kennisbank.nl

2.4 Examination Committee

All information concerning Examination Committees can be found on 2TU2TUwww.examencommissies.hu.nlUU2T2T.

2.4.1 Establishment and appointments

Every degree programme at the HU University of Applied Sciences Utrecht has its own Examination Committee, organized at Institutional level. The Examination Committee oversees the quality of testing and is the body that issues diplomas. The Examination Committee reaches its decisions independently of the management of the degree programme. It is also the competent body for reaching decisions on requests from students with regard to the Teaching and Examination Regulations.

The members of the Board of Examiners for our FEM master programmes are:  Mr. P. Breman Chairman

 Mr. M. Geerdink Vice- chairman representative Master Facility & Real Estate Management



Ms. B. Pasian representative Master Project Management

2.4.2 Composition

Every Exam Board is made up of at least three members, namely a Chairman, a Vice-Chairman and one or more members. The members of the Exam Board are appointed by the Faculty Board. The Exam Board can be contacted by e-mail via examencommissie.fem@hu.nl .

2.4.3 Duties and powers

The duties and powers of the Examination Committee are defined in Section 4 of the HU Teaching and Examination Regulations for Master’s degree programmes and in the HU Examination Committee Faculty Regulations.

One of the responsibilities of the Examination Committee is to ensure that the rules relating to teaching and examinations, as laid down in the HU Teaching and Examination Regulations for Master’s degree

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programmes and study guides, are correctly implemented. In addition, the Examination Committee ensures the quality of examinations, issues advice with regard to policy formulation, appoints examiners, grants exemptions and awards diplomas.

In addition to creating a frame of reference in the regulations mentioned previously, the Examination Committee may also issue rules regarding:

 procedures during written examinations (examination regulations);  invigilation during written examinations (instructions to invigilators);  procedures during oral examinations (examination protocol);  setting and assessing examinations (examination guidelines);

 imposing penalties for irregularities (procedure in the case of fraud or cheating), including declaring examination results invalid.

2.4.4 Petitions

The lecturers or examiners and the Examination Committee implement the rules in the HU Teaching and Examination Regulations for Master’s degree programmes and in the study guide. If you believe that in your case an exception to these rules should be made – for example if you need an extra opportunity to take an examination or a different examination programme – then you may submit a petition to the Examination Committee. It is important that this is done in good time, however. For example, if you would like to take an examination during a forthcoming examination period, you should remember that the Examination Committee will require a period of three weeks in which to process your request. All petitions must include the following information:

 your name, address, and student registration number;

 the date;

 your request, and the reason for it;

 the degree programme in which you are enrolled and – if applicable – the course code of the course to which the petition relates;

 any documentary evidence.

Do not forget to sign your petition. No signature is required for a digital submission, however. Please note that additional rules apply to requests for exemptions –see 4.2.

There is a difference between a petition and an objection or appeal. You should submit a petition if you wish the Examination Committee to make a decision.

If you do not agree with a decision that the Examination Committee has made, you may lodge an objection (and an appeal). The procedure for the latter is as follows.

 You need to submit your objection within two weeks of receiving the decision from the Examination Committee; the objection should be sent directly to the Examination Committee or via the faculty’s legal protection office.

 In general, the Examination Committee should reach a decision within two weeks of receiving an objection.

 If you do not agree with the Examination Committee’s decision on your objection, you have the option of appealing against it. You should do this through the HU Legal Protection for Students Office. Appeals are dealt with by the Board of Appeal concerning examinations. The period during which an appeal may be lodged is six weeks after you receive the decision on your objection from the Examination Committee. For more information on submitting an objection or appeal, please see Chapter 7 or go to www.klachtenwegwijzer.hu.nl. It is recommended that you also seek advice from the student counsellor before embarking on such a procedure.

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2.5 Facilities

2.5.1 Coaching

All HU students are entitled to academic career coaching. The University has appointed lecturers as academic career coach. They are the intermediary between you as a student and your degree programme. You can contact your academic career coach (= programme manager) with any questions or problems you may have that are related to your studies. This may have to do with your study progress or certain

curriculum choices that are open to you. Your programme manager can also advise and support you during objection and appeal procedures, if you are having doubts about your studies, or if you are in doubt about your career choice. They can also advise you on follow-up courses and degree programmes.

2.5.2 IT facilities

2.5.2.1 General

Students at the HU University of Applied Sciences can make use of the IT facilities offered by the

University. You must always log in with your e-mail address and password. You will receive your password and HU e-mail address by e-mail shortly before the start of your programme. You will then have access to the following facilities:

 your own HU e-mail address (accessible via 2TU2TUmymail.hu.nlUU2T2T);

 computer workstations at the University; You can also use your own laptop in HU buildings by logging in on the Eduroam wireless network; 2TU2TUwww.eduroam.nlUU2T2T. (This WiFi network is available in HU

buildings.) There is an app that you can use for the Eduroam hotspots called 2TU2TULayarUU2T2T. This app works on Android and other smartphones;

 the library’s online catalogue (HU Catalogue,2TU2TUwww.catalogus.hogeschoolutrecht.nlUU2T2T);  the HU intranet site (2TU2TUsharepoint.hu.nlUU2T2T);

 OSIRIS Student (2TU2TUwww.osiris.hu.nlUU2T2T);

 Surfspot (2TU2TUwww.surfspot.nlUU2T2T), where you can buy hardware and software at a discount;  Lync allows you to chat, see if a lecturer is available, and hold online meetings;

 if you encounter any difficulties in using the IT facilities, please contact your faculty’s Service Desk;  you may also direct questions to the Central Service Desk, which can be reached by telephone on

+31 (0)88 4816666, between 08:00 and 17:00 on working days. You can also send an e-mail to 2T2TUUhelpdesk@hu.nlUU;

 See 2T2TUUwww.ruimtereserveren.hu.nlUU2T2Tif you need to reserve a room for a meeting or project. Sending large files

It can be difficult to send large files. Mailboxes fill up quickly. You can send large files to other users quickly, safely, and simply using 2TU2TUFileSenderUU2T2T. It is safe and free, and there is no need to register. You can log in directly using your HU account and password.

More information about IT facilities and current developments can be found on the IT website (2TU2TUwww.ict.hu.nlUU2T2T).

2.5.2.2 E-mail

You will have your own HU e-mail address through Office 365. This allows the HU University of Applied Sciences Utrecht to offer you cloud-based e-mail and Microsoft applications.

UU

The availability of the Microsoft Outlook (e-mail) facility means:  plenty of storage space: 25 GB;

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 you can use the calendar function and share it with fellow students;  you can link the timetable function to the calendar using 2TU2TUmytimetable.hu.nlUU2T2T.

UU

The availability of online Microsoft Office applications means:  you can use the Lync application;

Lync enables you to chat, see if a lecturer is available, and hold online meetings;  you can use the above applications at any time and with any device.

Your student e-mail account is an important communications channel that enables you to stay up to date with the latest information about your degree programme. All information from your degree programme will be sent to your HU e-mail address. You can access your mailbox at 2TU2TUmymail.hu.nlUU2T2T. Log in using your e-mail address and password. It is your own responsibility to check your HU mailbox on a regular basis. Would you prefer to receive HU mail messages in your personal e-mail account? Then you can have your HU mail forwarded automatically.

2.5.2.3 My

HU

The My HU portal (2T2TUUwww.mijn.hu.nlUU) provides the most essential information you need for your studies such as your marks, schedules, course information, lecturer absences, mail and news.

Benefits of My HU:

 a portal with up-to-date course information;  user-friendly: all information is presented clearly;

 optimized for mobile devices such as smartphones or tablet computers;  continuous updates and improvements based on feedback from students.

How does it work?

Go to the 2TU2TUwww.my.hu.nlUU2T2T website and log in with your HU mail address and password. You will then have access to all information relevant to your studies. You can add the site to your favourites list on your smartphone. We are developing a My HU app, but until then you should use the website.

My HU is available in Dutch and English.

2.5.2.4 SharePoint

You can find all kinds of information on SharePoint, which is also very useful for working together with fellow students and lecturers. You can also save files on the SharePoint site.

- Portfolio

For many degree programmes, students are required to compile a portfolio. This can be done in SharePoint too.

- Courses

Many courses that are supported digitally have their own sites on SharePoint. Students can use these sites to exchange information, and lecturers can post their PowerPoint presentations, for example. You can also use these special SharePoint sites to work together with your fellow students on projects or assignments.

- MySite

MySite is your personal page on SharePoint. You can save documents and other files here, and you can open and edit all your files both at home and on campus. You can also create workspaces where you can work on projects, papers, or assignments either on your own or with other students. In addition, you can create a blog to share your knowledge and insights.

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2.5.2.5 OSIRIS

Student

OSIRIS is used to record your name and address, the marks you have achieved, and your registrations for examinations or part-examinations.

You can log into OSIRIS at 2TU2TUwww.osiris.hu.nlUU2T2T. Once logged in, you can do all of the following.

 See your marks

You can see your marks for the last 15 examinations and part-examinations under the ‘Results’ (Resultaten) tab. You can also see the average mark for a particular examination or part-examination. Want to see all your results for the current academic year? Click on the Progress tab. Under Dossier, you will find an overview of the results you have achieved throughout your entire course of study. You can decide for yourself whether you want to see everything or, for example, just the marks from the main phase. You must check your marks yourself as soon as they are online and always report any errors within four weeks of the mark becoming visible on OSIRIS. Report any errors either to the examiner shown alongside the mark or to the Examination Committee.

 View your study progress

If you would like to know which courses you still need to complete before you can graduate, go to the ‘Progress’ (Voortgang) tab. Under the ‘Study Progress’ (Studievoortgang) heading, select your degree programme and indicate that you wish to view ‘Classes yet to be completed’ (Nog te volgen onderwijs).  Request exemptions

You can complete a request form for exemptions under ‘Study Progress’ (Studievoortgang) > ‘Request an Exemption’ (Vrijstelling aanvragen). Your curriculum will be listed here. Based on this, you can complete and print out an exemption request form. More information on exemptions can be found in Section 4.2of this study guide.

 Find information about examinations and courses

OSIRIS contains information about examinations and part-examinations, courses, minors, and optional courses, as well as how to enrol for them.

 Enrol for courses and examinations

Under the ‘Enrol’ (Inschrijven) tab, the easy-to-use enrolment wizard will help you to enrol for a course, examination or part-examination, or a minor. This will help you to choose courses from your compulsory curriculum or search for a course from the complete range of courses offered at the University.

Information about the enrolment period can be found in Section 4.3.3. More information on enrolment can be found in Section 4.2.

 Find a summary of all your enrolments

If you would like to know which courses and examinations you are enrolled for, look under the ‘Enrol’ (Inschrijven) tab under the heading ‘Summary of Enrolments’ (Overzicht inschrijvingen). This summary will only show courses and examinations that have not yet taken place or are currently taking place.  Checking your enrolment

It is possible that although you believe you have successfully enrolled for a course or examination, no record of your enrolment can be found. To prevent this situation from arising, a confirmation e-mail will be sent to your HU e-mail address each time you enrol. You should always check that you have received this message and keep it for future reference.

 Unenrol from courses and examinations

If you have enrolled for a course or an examination and now wish to unenrol, click on the ‘Unenrol’ (Uitschrijven) tab. Indicate the components (courses or examinations/part-examinations) that you wish to unenrol from by checking the box(es), and select ‘unenrol’ (uitschrijven). You can only unenrol from a course or examination within a particular period. Once you have unenrolled from a course or

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 Change your personal details

Use the ‘Personal Details’ (Personalia) tab to enter a change of address and upload a passport-style photograph. This will be used for your student identity card, a new version of which will be sent to you every year. If there are any inaccuracies in the personal details section, you should contact the Enrolments Office.

 Register to receive an e-mail when your marks are in

If you click on the ‘Supplementary Information’ (Aanvullende informatie) link, you can register to receive an e-mail as soon as a mark is entered in OSIRIS. To do this, you need to ensure that the ‘E-mail Results’ (E-mail resultaten) setting shows ‘Registered’ (Aangemeld).

2.5.2.6 Password

After a certain length of time, your HU password will expire. When this happens, you will be automatically sent a request to enter a new password. This can be done from any workstation at the University. You can also change your password from home via 2TU2TUwww.wachtwoord.hu.nlUU2T2T. The new password must consist of eight characters and contain both letters and numerals. You can also use this website to reset your password if you forget it. A code will then be sent to your private e-mail address which you can use to change your password.

Please note: some degree programmes use software which requires a different password.

Do you have any questions about your password? If you have any questions about passwords, please visit your Education Information Desk (see 2.5.3) or visit the website 2TU2TUwww.ict.hu.nlUU2T2T.

2.5.2.7 Information security and privacy

The HU University of Applied Sciences Utrecht considers it very important that information is secured properly and protected from misuse. For this reason, there are a number of rules for using the computers and the network at the HU University of Applied Sciences Utrecht: the IT code of conduct (see 2TU2TUStudent and

TeachingUU2T2T). We expect you to know about these rules and to observe them. For example, we expect that you:

 never leave a PC where you are logged in unattended;  never give your password to anyone else;

 remove letters and lists containing confidential information from the printer immediately. You can e-mail any questions and/or comments concerning confidentiality

to 2TU2TUinfo@informatiebeveiliging.hu.nlUU2T2T.

In addition, the HU University of Applied Sciences Utrecht has privacy regulations in place pursuant to the Personal Data Protection Act. Among other things, the regulations explain which information is confidential and which rules you must observe when using this information. You can read more about this

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2.5.2.8 Recording your study progress

All your marks are recorded in OSIRIS (also see 2.5.2.5).Your study progress is expressed in credits in accordance with the European Credit Transfer System (ECTS). Your results will be awarded in OSIRIS. Also see 4.4.

Are you running behind with your credits? We recommend getting in touch with your academic programme coordinator Together, you will be able to identify how your shortfall has occurred and whether and how you can catch up. Additionally, you can always contact your student counsellor (see 8.3) It is especially important to do this if you have fallen behind with your studies as a result of exceptional circumstances, such as illness. Your academic career coach and student counsellor can advise you about possible remedies.

2.5.3 Student Information Point (STIP)

Students can contact the STIP about all study related questions concerning:  Enrolment, re-enrolment and disenrolment for a study

 Registrations and de-registration of courses

 Schedules and timetables

 The organization of exams and resits

 Study tracks

 Class divisions

 Profiling space (minors and free choice components)  Graduation

In addition, the Students Legal Protection helpdesk, is part of the STIP. Has a decision been made with which you disagree? Do you feel that someone is guilty of misconduct in their dealings with you or has something else gone wrong? Have you been unsuccessful in resolving it amongst yourselves? The STIP can help. If you want our help, please look at the website, call us, send us an email or come by the Student Information Point (STIP) in person.

STIP is located at the Daltonlaan 500 and is opened Monday to Thursday from 9.00 to 16.00. Or see

https://intranet.sharepoint.hu.nl/HU/info/STIP/Pages/default.aspx.. We can also be reached by e-mail on

stip.fem@hu.nl, by phone on 088 481 9999 and by Facebook and Twitter.

During the exam weeks the STIP is open 30 minutes before the start of the first exam until the start of the last exam.

During holidays as they are determined for the region central Netherlands, opening hours are from 10.00 to 12.00 and from 13.00 to 15.00.

STIP is closed during summer break in week 31 and week 32, Christmas break and other National Holidays.

Please note: as a result of the FEM moving, the information above may be subject to change. If so, you will be informed separately.

2.5.4 Study association

Study associations organize social activities and run programme-related activities to help you become involved with your degree programme, university life, and your future professional field. The study associations at the HU University of Applied Sciences Utrecht come together in the OSHU umbrella organization, which represents the interests of the various associations all across the University.

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2.5.5 Programme committees

Not applicable.

2.6 Contact details

Information about how to contact the management team or lecturers can be provided by the Student Information Point (STIP) 2TU2TU stip.fem@hu.nlUU2T2T

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3 Courses

3.1 Course participation

Your degree programme curriculum is composed of ‘educational units’, or courses. A course is a cohesive whole of the knowledge, insight, and skills to be acquired by the students, with a study load expressed in study credits (EC). Each course is concluded with an examination.

Every course is listed at the Course Descriptions appendix, and they are all published in OSIRIS (www.osiris.hu.nl) before the start of the academic year.

3.2 Enrolling for courses

You can only take a course if you have enrolled in OSIRIS (www.osiris.hu.nl) on time. This is your personal responsibility as a HU student. No one else will do this for you. Always make sure that you are enrolled and print out your enrolment confirmation. If you are not correctly enrolled, you will not be able to take the course. Enrolling (and unenrolling, if applicable) is possible until the end of the module. If you have enrolled for a course, you will be automatically enrolled for the first regular examination that follows that course. If you do not wish to take the examination, you must unenrol from it no more than one week after the final enrolment date. See 4.3.3.

3.3 Attendance requirement

Attendance for all lectures is advised, but not compulsory.

3.4 Entry requirements

Every course is subject to certain entry requirements - see the course descriptions in the Course Descriptions appendix. If you do not meet these requirements, you may not take the course unless the Examination Committee has given you permission to do so. For more information about the procedure for applying for such permission, see 2.4.4.

3.5 Course Descriptions appendix

The descriptions of the courses in your degree programme, which contain all relevant information, are listed in the Course Descriptions appendix.

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4 Examinations

4.1 Introduction

Regular examinations

Each course concludes with an examination designed to test your knowledge, insight, and/or skills. An examination may take the form of a test that evaluates the professional attitude of a student. The primary purpose of an examination, including group-based examinations, is to compare what individual students have learned with the objectives that have been set for that course. The Examination Committee appoints examiners for each course, who are responsible for setting and marking the examinations, and who will enter the results into OSIRIS. A course examination may be split into up to two part-examinations per unit that is worth 5 credits in total. In other words, a course worth 5 credits may have a maximum of two part-examinations, while a course worth 15 credits, for example, could have up to six part-examinations. As of the 2013/2014 academic year, an examination may consist of two part-examinations per unit of 5 credits. This is to avoid fragmentation among courses. As of September 2014, all courses are worth 5 credits or a multiple of 5 credits.

An examination ‘pass’ mark means that a mark of 5.5 (out of 10) or more has been awarded prior to rounding (see 4.4.1). If part-examinations have been held, the examination as a whole is deemed to have been passed only when every part-examination has been taken and the collective results are sufficient for a pass. The course descriptions detail the weightings given to each examination, including any part-examinations for which a minimum mark needs to be obtained.

Final examinations

Each Master’s degree programme has its own final examination. To pass this final examination, you must meet pre-defined standards; you must have earned all required credits, for example.

As soon as you have completed the programme, the Examination Committee will assess your results at their next meeting. If you have passed and also complied with all the other obligations relating to the degree programme, the Examination Committee will award you a diploma. Procedural rules are applicable here: see 5.1.

4.2 Exemptions

The Examination Committee can grant you an exemption from examinations and part-examinations. This means you do not have to take the course in question and that you will automatically be awarded the associated credits. By law, an exemption may only be granted if you are enrolled at HU.

The HU University of Applied Sciences Utrecht has decided only to grant exemptions on the basis of examinations that a student has passed within the past five years, as follows:

 prior education, on the basis of which you were admitted to the degree programme;

 examinations that you have passed and that formed part of an accredited degree programme;  examinations during a degree programme, for which quality safeguards apply that are comparable to

those of the accreditation system as specified in Section 10 of the Teaching and Examination Regulations. This is particularly important in the case of foreign degree programmes.

In the Netherlands, ‘accredited’ means that the degree programme in question has been subjected to an independent external audit by the Accreditation Organisation of the Netherlands and Flanders (NVAO). In practice, every higher education degree programme for which you can enrol via Studielink meets this criterion. If other degree programmes are involved, primarily those from other countries, the Examination Committee will investigate whether the quality of the programmes is guaranteed in a similar manner.

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The HU University of Applied Sciences Utrecht does not grant exemptions due to work experience. However, you can convert your work experience into credits by having it tested in a special course examination which can be taken without having taken the associated course13T13T).13T13TThere is also the option of using professional products you have produced in the course of your work for your degree programme, which may help to accelerate your progress through the programme. For more information on these kinds of examinations which can be taken without having taken the associated course, please see Section 4.3.1. If you wish to be considered for exemption from one or more courses, you must submit a request to the Examination Committee stating your reasons. This request must be signed and include the following details:

 your name, address and student registration number;

 a description of the grounds on which the exemption is being requested;

 where possible, supporting documentation demonstrating the content of the course(s) taken (e.g. a course description or course guide showing the knowledge, skills and competencies tested);  where possible, the course(s) for which the exemption is being requested;

 an authenticated copy of the diploma with a list of marks or an authenticated certificate for examinations previously passed.

Exemptions are valid for six years and are granted by the Examination Committee on the basis of the procedure described in Article 31 of the HU Teaching and Examination Regulations for Master’s degree programmes. In exceptional cases, the Examination Committee may extend this six-year period. You must submit any request to this effect to the Examination Committee.

An exemption can only be granted if the examinations already passed were taken no more than five years ago. If you wish to apply for an exemption based on an older examination, you can also make a request to this effect to the Examination Committee. In such cases, the Examination Committee may grant an exemption provided that the competences gained previously are still the same as those for the course for which you are requesting an exemption. Please see 2.4.5 for general information about the procedure for requesting exemptions.

Please talk to your academic career coach about whether it makes sense to apply for an exemption. Requests must always be accompanied by written documentary evidence (diploma, list of marks, declaration, etc.).

At the HU University of Applied Sciences Utrecht, exemptions are now only granted when a student can demonstrate that they have already completed certain education elsewhere. (For the requirements, see 4.2) Exemptions are therefore shown in OSIRIS as ‘VRY-O’ (which indicates that they have been granted on the basis of previous education). In previous years, when it was still possible to grant exemptions on other grounds, other codes were also used: ‘VRY-A’ (on the basis of an assessment of a certified RPL agency), ‘VRY-E’ (on the basis of knowledge and skills acquired elsewhere without an RPL assessment), or VRY (unspecified).

Exemptions will not be included in the calculation of the mark average for the designation ‘with distinction’ or ‘with merit’, when relevant.

In Facility and Real Estate Management

Study Guide

Master’s degree programme

In Facility and Real Estate Management

2015-2016

Contents