How To Make Public Transport Available For Disabled People

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Integration project ”Kolla”

Roland Jenssen

Develop- Project manager

roland.jenssen@fardtjansten.goteborg.se

• Graduating at Linköping Technical University

• Various positions in production and purchasing at Saab-Scania Aircraft Division.

• In 1996 i moved to Norway and was purchasing manager for Norwegian Railways, Technical Sector.

• Since year 2000 I am manager for Services and Contracts

of Special Transport Services Administration, City of Gothenburg,

purchasing mobility services for about 25 million Euros annually. Also the project manager for a comprehensive city wide effort to make

public transport of all kinds more accessible to everybody and to integrate special transport and mainstream public transport.

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Kolla-projektet

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How it started:

In 2003 a small team started the work off

analyzing how transport of disabled

person, could be made more friendly and

less costly. In march 2004 the team

”Our vision is a unified and lasting city where

all citizen are needed and where all have

ample opportunities to develop their lives.

In the future we shall have turned the

segregation into integration”

Gothenburg's budget 2006 - Vision

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Everybody shall be

able to travel by public transport

All transport is public transport

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Goals for “KOLLA” 2010

• More available public

transports for everybody

• 98 % of the citizen of Gothenburg should be

able to travel on the public transport

• The boarder between the special transport service and the public transport is does not exist.

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Progress Public Service for Disabled 0 200 400 600 800 1,000 1,200 1,400 1,600 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 Progress 2000 - 2012 STS Taxi

STS wheel chairs bus Flexbus

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Today's situation

• About 22 000 göteborgare users = 4,5% of the citizen

• About 700 000 journeys of the disabled is done in

taxis and wheal chair buss per year

• About 125 000 journeys of the disabled is done in the flex line system per year

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What we have achieved during the first year in the KOLLA-project?

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Activity/Target in KOLLA 2006

• Adaptation of more lines

• Driver education on the disables

needs

• Research & development

• Travel training

• Different authority

• Development of the Flex lines

• Personal assistance in more

places

• Test of ramps

• Development of payment system

• Test of linked journey system

• IT-system is developed

• More full scale test of busses

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Adjustment of sidewalks and tram/ bus stops along prioritized routs to facilitated use by disabled person

Street lights have been improved

Guide sidewalks for persons with reduced

vision Platform elevation has been

increased with 17 cm to match low floor cars

Area between weather protection and platform

has been made wider

Contrast marking At platform edge

Information display Audio visual

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Adjusted walking path

After

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FÖRBÄTTRING AV GÅNGSTRÅK

Target: At list one walking path to each ”kolla platform” (Bus and tram)

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Education of all personal

Test education started in December 2005,

concerning the needs for the disabled

Roughly 2 300 persons will be educated

-administration -bus driver

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Development of the Flex line 2005

• Flex line in the Centre • Flex line for everyone in a specified area

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0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Lärjedalen Askim Tuve Säve Torslanda Älvsborg Bergsjön Kärra-Rödbo Gunnared Styrsö Centrum Härlanda Örgryte Linnéstaden Backa Kortedala Majorna Tynnered Lundby Biskopsgården Högsbo Frölunda

Andel äldre (75+) inom 200 m gångavstånd

Reguljär linjetrafik Flexlinjen

Trygga Rundan

Källa: Västtrafik, Göteborgs stad, Färdtjänsten, CTH, LogistikCentrum

Elderly Persons (75+) Accessibility to Public T ransport in Göteborg 2005

0% 20% 40% 60% 80% 100%

Frölunda Högs bo Ce ntrum Härlanda Bis k ops gårde n Lundby Örgryte Tynne re d M ajorna Linné s tade n Korte dala Back a Gunnare d Kärra-Rödbo Be rgs jön As k im Älvs borg Tuve -Säve Tors landa Lärje dale n Styrs ö

Share of 75+ residents within 200 m walking distance

Linjetrafik

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Tillgänglighe t till linje trafike n 2003 o 2005 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Frölunda Högs bo Centrum Härlanda Bis kops gården Lundby Örgryte Tynnered Majorna Linnés taden Kortedala Backa Gunnared Kärra-Rödbo Bergs jön As kim Älvs borg Tuve-Säve Tors landa Lärjedalen Styrs ö Linjetrafik 03 Linjetrafik 05

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Personal assistance

Introduced October 2005. in the following areas:

Centralstationen-

Nordstaden-Drottningtorget-Nils Ericsonsterminalen Tel. 0771 – 41 43 16.

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Low floor tram cars on line 6 and adapt/adjustment of bus line 31 for

transport also of disabled persons

Information display Audio visual

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Low floor tram cars and bus situation

- In the middle of 2008 we have 145 low floors trams

- In the end of this year it's over 99% low floors busses in the city

- Al vehicles will have audio visual information displays next stop

Video

Bottom

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Different authority and a new IT system

KOLLA-customer Temporary

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Different authority

• Judgement

– Walk distance: 0-2000 m

– Change possibilities: Y/N

– Able to pass obstruction: Y/N

– Aid/facilities: wheel-chairs etc etc. – Transportation means • Low floor • Flex line • Service line • Tram • Train

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Research and development focused on the following:

What can we learn from research about

elderly and disabled persons travel in the past?

What consequence has Kolla for the users?

How is it possible to influence potential Kolla

travelers who are sceptical to try journeys/ trips with Flex lines and the Regular

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What economical impact will Kolla have on the city's economy?

How is Kolla conducted in order to create the

desired change?

Research and development focused on the following:

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• Continue the adaptation of more

lines

• Continue the driver education on

the disables needs

• Continue the Research &

development

• Continue the travel training with

the disables person

• Different authority are implemented

• Continue Development of the Flex

lines Flex line

• Personal assistance in more places

• Ramps will bee implemented

• Implemented a new payment

system

• Implement the linked journey

system

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• Continue the adaptation of

more lines

• Continue the Research &

development

• Continue the travel training

with the disables person

Personal assistance in more places

• The IT-system working

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Investment 2006-2008 Investment, mkr 2006 2007 2008 IT 15 25 0 Street 60 75 73 Trams 0 0 300 Totalt 75 100 373

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KOLLA 2006-2008

Kolla-project 2006 2007 2008

Total drift cost 26,4 mkr 49 mkr 58 mkr

Contribution from community -18 mkr -19 mkr -8 mkr Saving in the transport service -7 mkr -21 mkr -35 mkr Remaining

Financial need

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-14,5 4,0 21,1 35,6 44,7 48,2 42,3 28,2 10,2 Ack förbruk av eget kapital

0,0 0,0 0,0 0,0 0,0 0,0 0,0 0,0 0,0 0,0 6,1 Resultat 40,5 41,0 41,4 41,9 42,4 45,9 47,1 44,0 36,2 25,0 16,0 Summa intäkter -18,5 -17,0 -14,6 -9,1 -3,6 5,9 14,1 18,0 10,2 7,0 5,0 Tillskott från eget kapital

59,0 58,0 56,0 51,0 46,0 40,0 31,0 18,0 7,0 Besparingar i färdtjänst 0,0 0,0 0,0 0,0 0,0 0,0 2,0 8,0 19,0 18,0 11,0 Kommunbidrag Intäkter -40,5 -41,0 -41,4 -41,9 -42,4 -45,9 -47,1 -44,0 -36,2 -25,0 -9,9 Summa kostnader -19,0 -19,0 -19,0 -19,0 -19,0 -22,0 -25,0 -27,5 -25,5 -19,8 -9,1 Summa driftkostnader -2,0 -2,0 -2,0 -2,0 -2,0 -5,0 -7,0 -9,0 -9,0 -7,3 -9,1 Diverse projektkostnader -5,0 -5,0 -5,0 -5,0 -5,0 -5,0 -5,0 -5,0 -5,0 -2,0

Ledsagning, resträning o dyl

-2,0 -2,0 -2,0 -2,0 -2,0 -2,0 -2,0 -2,0 -3,0 -5,0 Utbildning o dyl 0,0 0,0 0,0 0,0 0,0 0,0 -2,0 -2,5 -3,0 -3,0 Inventeringar, inv.proj.ledn. -6,0 -6,0 -6,0 -6,0 -6,0 -6,0 -6,0 -4,0 -1,0 0,0 IT-drift -4,0 -4,0 -4,0 -4,0 -4,0 -4,0 -3,0 -2,0 -1,0 0,0 0,0 Leasing IT-system 0,0 0,0 0,0 0,0 0,0 0,0 0,0 -3,0 -3,5 -2,5 Startkostn. Flextrafik Driftkostnader -21,5 -22,0 -22,4 -22,9 -23,4 -23,9 -22,1 -16,5 -10,7 -5,2 -0,8 Summa kapitalkostnader -21,5 -22,0 -22,4 -22,9 -23,4 -23,9 -22,1 -16,5 -10,7 -5,2 -0,8 Avskrivning Gatumiljö 0,0 0,0 0,0 0,0 0,0 0,0 0,0 0,0 0,0 0,0 0,0 Spårvagnar Kapitalkostnader 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 Driftbudget för KOLLA-projektet

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Reduced cost

The transport service for disabled, overtakes by the Public Transport 2005 5 mkr 2006 7 mkr 2007 21 mkr 2008 35 mkr 2009 49 mkr 2010 63 mkr 2011 68 mkr

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Processes

• Repeat process

• Small steps in the right direction • Continuous adoptions to the users • Gradually including new parts

• Continually method development

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Do we reach the reducing the travelling need of the sts service Travelling 2005 - 06 0 10000 20000 30000 40000 50000 60000 70000 05-jan Ma rs Maj Juli Sep No v 06-jan Mars M aj Jul i Sep No v A n ta le t r eso r Trend

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Do we reach the reducing the travelling need of the sts serviceTravelling 2006

0 100000 200000 300000 400000 500000 600000

06-jan Feb Mars Apr Maj Juni Juli Aug Sep Okt Nov Dec

A n al et r e so r Budget Result

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Do we reach the reducing of the old- to

performance for the new Different authority

Different authority 2005-06 19000 19500 20000 20500 21000 21500 22000 22500 23000 05-ja n Ma rs Ma j Juli Sep Nov 06-ja n Ma rs Ma j Juli Sep No v Nu m b e rs 0 200 400 600 800 1000 1200 1400 1600 1800 2000 Budget

Numbers Kolla tillstånd Numbers tillstånd

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Do we reach the increasing of the travelling into the Flex line

MÅL FLEX 2006 0 20000 40000 60000 80000 100000 120000 140000 Jan uar i Febru ari Mars April Maj Juni Ju li Augu sti Sept em ber Okto ber Nove mbe r Dece mbe r An ta l r e s o r Målet 140000 resor Utfall

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Do we reach the target walking path and platforms

Adjusted / Adaption of more lines

0 50 100 150 200 250 300 2005 2006 2007 2008 2009 Mk r 0 10 20 30 40 50 60 70 80 90 100 Target budget Result %

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Do we reach the target personal assistance in more places

Numbe r of booke d pe rsonal assistance

0 50 100 150 200 250 300 350 400 450 500 05-okt nov dec 06-jan

feb m ar apr m aj jun jul aug sep okt nov dec

Nu

mb

er

Accumelated Target