Electronic Miscellaneous
Document
Document control
Security level
Company Amadeus Qatar W.L.L
Department Training Services
Author Muhammad Zafar Minhas
Reviewed by Date
Approved by Date
Table of Contents
Table of Contents ... 3
INTRODUCTION ... 5
BENEFITS 5
EMD TYPES ... 6
EMD Standalone – EMD-S 6
EMD Associated – EMD-A 6
EMD COUPON STRUCTURE 6
REASON FOR ISSUANCE CODE – RFIC 7
REASON FOR ISSUANCE SUB CODES – RFISC 7
RFIC AND RFISC USED IN TRANSATIONAL STORE MISCELLANEOUS 8
QATAR AIRWAYS SERVICES AVAILABLE FOR EMD 8
CHARGEABLE SERVICES ... 9
USING SPECIAL SERVICE REQUESTS 10
CREATE SPECIAL SERVICE REQUEST ELEMENT 10
USING MANUAL AUXILIARY SEGMENTS 11
CREATE SERVICE SEGMENT ELEMENT 11
TRANSITIONAL STORED MISCELLANEOUS DOCUMENTS ... 12
MANUALLY CREATE A TSM TYPE P 12
OPTIONS FOR CREATE TSM-P 18
DISPLAY TRANSITIONAL STORED MISCELLANEOUS DOCUMENT 19
OPTIONS FOR DISPLAYING TSM-P 21
UPDATING TRANSITIONAL STORED MISCELLANEOUS DOCUMENT 22
OPTIONS FOR UPDATING TSM-P 23
UPDATING FARE ELEMENTS 29
DELETING TSM-P 30
OPTIONS FOR DELETING 30
DELETING TSM-P STORED INFORMATION 31
OPTIONS 31
REMOVING THE TSM-P PC FLAG 32
OPTIONS 32
DISPLAYING THE TSM-P HISTORY 33
OPTIONS 33
ISSUING AN EMD ... 34
ASSOCIATED EMD IN THE E-TICKET RECORD 38
OPTIONS FOR ISSUING EMD 39
EMD RECORD ... 40
DISPLAY EMD RECORD WITHOUT RETRIEVED PNR 43
OPTIONS 43
EMD RECORD HISTORY ... 44
OPTIONS 45
EMD ISSUANCE SCENARIOS ... 46
STANDALONE TYPE 46
ASSOCIATED TYPE EMD 50
COMBINED STANDALONE AND ASSOCIATED TYPES EMD 60
MULTI PASSENGERS WITH DIFFERENT RFICS 71
MULTI PASSENGERS WITH SAME RFICS 88
MULTI-LEGS FLIGHTS WITH STOPOVER 105
MULTI-LEGS FLIGHTS WITHOUT STOPOVER 117
REISSUING EMD ... 130
REVALIDATION 130
AUTOMATIC REISSUE EMD 136
MANUALLY REISSUE AN EMD 137
EMD TO EMD 138
E-TICKET TO EMD 144
EMD TO E-TICKET 156
CANCEL / VOID ISSUED EMD ... 162
OPTIONS: 162
VOIDING AND AUTO DISASSOCIATION 163
FROM QUERY REPORT 166
FROM AN ACTIVE PNR 167
REFUNDING EMD ... 170
REPRINTING & EMAILING AFTER EMD ISSUANCE ... 175
REPRINTING EMD 175
INTRODUCTION
The Amadeus Electronic Miscellaneous Document (EMD) is an industry standard solution which enables agents to issue documents for travel related services(Excess baggage charges, Miscellaneous Charges, Penalty fees, Residual value, Lounge access charges, etc..), in replacement of the MCO (Miscellaneous Charges Order). The EMD is the Industry standard electronic version which will additionally enable agents to collect ancillary services.
IATA DEFINITIONS:
“The Electronic Miscellaneous Document (EMD) is the new Industry standard method to document the sale, and track usage of charges collected outside of a ticket (e.g. Residual value, Excess baggage charges, miscellaneous charges…).”
“The Services sold using an EMD may be linked to the Flight coupon (Pet in cabin, Excess baggage, Vegetarian meal, etc.), but not necessarily (Train ticket, Taxi, Car rental, Rebooking fees, etc.).”
IATA has set a target of 100% EMD for Travel Agencies by the end of 2013.
BENEFITS
The Amadeus Electronic Miscellaneous Document (EMD) is the solution for travel agencies to facilitate the sale of travel related services, using the latest electronic Industry standard, fully integrated in Amadeus system.
One single way to issue all travel related services.
High product flexibility fully integrated in Amadeus system (in PNR and automatically reported into the sales report and the Back Office systems).
Real time and secured information throughout the whole EMD life cycle.
The account able document used for the sale of Ancillary Services policy.
Better customer service thanks to electronic technology (no loss of paper and passenger timesaving)
EMD TYPES
There are two types of EMD, the standalone EMD (EMD-S) and the associated EMD (EMD-A) which can be associated to e-ticket coupons. The two types differ in their behaviour and usage. Here are the main characteristics:
EMD Standalone – EMD-S
Fully replace the paper Automated and Virtual MCO (Miscellaneous Charges Order)
Not intrinsically linked to the ticket
Can be issued in connection with ticket (as a reference)
Can be consumed at different stages (At Issuance, At Change of status time…) Examples: Vouchers, Residual Value
EMD Associated – EMD-A
Directly linked to individual flight coupon
Used to collect charges used at the same time that flight coupon (both coupon status synchronized)
Can be automatically or manually associated and disassociated from an E-Ticket Examples:Meal, Excess baggage
EMD COUPON STRUCTURE
An EMD may contain up to 16 coupons, where up to four coupons can have the same EMD number. If an EMD contains more than four coupons, a conjunction EMD must be issued (up to four consecutive EMD numbers).
Each EMD coupon contains the following information:
Reason For Issuance Code - RFIC - belongs to the same RFIC as all the coupons of the EMD).
Reason For Issuance Sub-code - RFISC - can be different to other EMD coupons
Coupon status: (For example: O = Open for use, F= Flown/Used, R = Refunded, V = Void, A = Airport control, E= Exchanged/Reissued, C= Checked-in, S= Suspended )
REASON FOR ISSUANCE CODE – RFIC
The Reason-For-Issuance Code defines which group of services an EMD belongs to. The RFICs are compliant with the IATA standard.
Following are the list of the Reason-For-Issuance codes (RIFC) for EMD that are currently used by IATA and the airlines:
RFIC Code
Description
Examples
A Air Transportation Charter, Involuntary, Downgrading,
Upgrading
B Surface Transportation/
Non-Air Services
Bus, Car Hire
C Baggage Angling Equipment, Biking
Equipment
D Financial Impact Booking Fee, Refundable
Balances
E Airport Services Check-In, Lounge Access
F Merchandise T-Shirts
G Inflight Services Sleeper, Berth, Beverage
I For individual airline use
REASON FOR ISSUANCE SUB CODES – RFISC
The RFIC can have multiple Reason-For-Issuance Sub-Codes (RFISCs) and are Airline specific.
Here is an example:
The RFIC for Baggage is C and RFISC for Excess Baggage is WTC
The following RFISCs can be used by the airlines.
RFIC Code
RFISC code
Examples
B 99L Biking Equipment
C 99L Biking Equipment
C GOL Golf Equipment
D 992 Ticket Amendment Fee
D 995 Cancellation Fees
E 0BX Lounge Access
RFIC AND RFISC USED IN TRANSATIONAL STORE
MISCELLANEOUS
When create a Transitional Stored Miscellaneous (TSM) document for an EMD, the system creates a type P (Pricing Quotation Record) TSM, also called TSM-P. The RFIC and RFISC and their description are automatically filled in the TSM-P.
All services contained in an EMD belong to the same reason for issuance.
An EMD may contain only one RFIC but several RFISCsfor different services or fees. Each EMD coupon is based on the RFISC.
An EMD cannot contain both chargeable special service requests (SSRs) and manual auxiliary segments (SVCs) in one TSM-P. The system automatically performs a split when the TSM-P is created.
QATAR AIRWAYS SERVICES AVAILABLE FOR EMD
The List of Qatar Airways Services available for Travel Agencies:
Service Code
Description
RFIC
RFISC
EMD Type
AVIH Animal in Hold C 0BT A
BIKE Bike C 99L A
FISH Fishing Equipment C FIS A GOLF Golf Equipment C GOL A
PETC Pet in Cabin C 0BS A
PYMT Deposits and Downpayments D 997 S
SKIE Ski C SKI A
SPEQ Sporting Equipment C SPQ A WEAP Weapon/Sporting Firearms C 0ED A XBPC Excess Baggage – Piece C PCC A
CHARGEABLE SERVICES
Airlines can charge for services, Special meals, Excess baggage, Sports equipment, Seat reservations, Lounge access, and so on. Airline chargeable services codes you must use when booking these services in Amadeus.
There are service codes that are IATA-standard, for example, XBAG for excess baggage, PETC for Pet in Cabin, VGML for Vegetarian Vegan Meal, and so on. However, many airlines have their own individual service codes. The cost of a service is airline specific.
The EMD is created via a booking of services with a SSR (Special Service Request) or a
SVC (Manual Auxiliary Segment) containing a SERVICE CODE corresponding to a couple
of data elements:
The service code and way to book the services will be defined and communicated by airlines to travel agencies.
Depending on whether the service is PNR flight segment associated or not, it should be booked, with the relevant airline service code, via:
A Special Service Request element (SSR), when the service is PNR flight segment associated.
A manual auxiliary segment called: Auxiliary Service Element (SVC), when the service is not PNR flight segment associated.
USING SPECIAL SERVICE REQUESTS
If you want to book a chargeable service that is associated to a flight segment, a special meal, excess baggage, sports equipment or a pet in cabin, for example, you use a Special Service Request (SSR) element.
When create an SSR element and you don't enter segment association (/S), the SSR element is created and automatically associated to all the flight segments in the PNR. If the SSR element is airline-specific, you must enter the two-character airline code in your SR entry.
If you want to create an SSR element for specific passengers only, you must enter passenger association (/P).
CREATE SPECIAL SERVICE REQUEST ELEMENT
For example: SSR element for Pet in Cabin:
1-
Enter the Name element and book flight segment.2-
Create SSR element, enter: SR PETC – 1 CAT 3KG 25CMX20CMX15CM/S2/P1 System Response:3-
You can now create a Transitional Stored Miscellaneous (TSM) document of the type P for the EMD, the TSM-P, to enter the pricing information and to prepare the EMD for issuance. It is recommended that you create the TSM-P when the service is confirmed (status code HK).USING MANUAL AUXILIARY SEGMENTS
For standalone services that do not need to be associated to a flight segment, like Lounge access, Airline vouchers, Mugs, T-shirts, Deposits, Down payments, Trip Insurance and so on, you enter a manual auxiliary segment (SVC) in the PNR.
This type of service segment must be entered with an HK (Holding confirmed) action code and it can be associated to one passenger only.
The system creates a service segment (SVC) that is not sent to the airline system and not transmitted to the airline's Departure Control System (DCS). This means that it is not taken into account for reservation or booking purposes by the airline.
Note: It is therefore not recommended to use a manual auxiliary segment for excess baggage, as the airline does not receive this information.
When you file the PNR, the SVC segment is stored in the PNR and in the PNR history. You can associate an SSR FOID or an SSR FQTV element with an SVC segment.
CREATE SERVICE SEGMENT ELEMENT
For example: Manual Auxiliary Segment (SVC) for Deposits and Down payments. 1. Enter Name element
2. Create manual auxiliary segment, enter: IU QR HK1 PYMT DOH KHI/15NOV System Response:
3. You can now create a Transitional Stored Miscellaneous (TSM) document of the type P for the EMD, the TSM-P, to enter the pricing information and to prepare the EMD for issuance
TRANSITIONAL STORED MISCELLANEOUS
DOCUMENTS
The TSM-P is a Transitional Stored Miscellaneous (TSM) document of the Type P (Pricing Quotation Record). It is automatically created and priced by the system when you make a confirmed pricing entry for Amadeus Airline Ancillary Services or manually created and priced without Ancillary services.
‘’It contains the required PNR, pricing, and chargeable service information to issue an EMD’’ Please note that Amadeus is using the term of "Chargeable Services" in Ancillary Services context only. Basically EMD is a new services support (like VMCO before) but it is
independent from "Chargeable Services" which is handled by Ancillary Services (which is an independent product). This means that the term of "Chargeable Services" has to be used with Ancillary Services only. With this product, airlines have to file some pricing record by ATPCO and services are pricing automatically.
Like Transitional Stored Ticket (TST), after you have created a TSM-P, you can update it, display it and manually delete it. You can set and remove the TSM-P confidentiality, remove the TSM-P PC Change Flag, and display the TSM-P history.
MANUALLY CREATE A TSM TYPE P
Before you can manually create a TSM-P, you must enter a passenger name element and a service element in the PNR. The service element can either be a Special Service Request (SSR) element or a manual Auxiliary Segment (SVC).
The chargeable service should be confirmed (status HK).
Note: if a service is not confirmed and has, for example, the status UN, UC or NO, it may be removed from the PNR and from the TSM-P when the PNR is filed and may result in the deletion of the TSM-P without prior warning.
For Example:
To create a TSM-P for all non-infant passenger types (adults, children, youths, etc) and all chargeable services in a PNR, enter: TMC/VQR
Explanation:
TSM type field with the TSM type P for Pricing Quotation Record
When you create a TSM-P manually with the TMC entry, the system checks the service preferences table that the airlines maintain in Amadeus and creates a pricing quotation record with the Reason-For-Issuance Codes (RFICs) and the Reason-For-Issuance-Sub Codes (RFISCs) and their description, the EMD type (A for associated or S for standalone), and the properties of the EMD (Non-refundable indicator, Consumed-at-issuance indicator, if they are applicable). This information is automatically filled in the TSM-P.
When the EMD is associated to a flight segment, the origin and destination, and the operating carrier codes are also filled in.
Here is an example of a TSM-P for a Bicycle (BIKE) that will be transported as excess baggage. The following fields are automatically filled in the TSM-P when you enter TMC after the SSR element has been confirmed by the airline:
Explanation:
The TSM header line with the TSM number (1) and type (P), the Amadeus office ID of the creating office (DOHQR2900), the agent sign of the agent creating the TSM (RR) and the creation date (18SEP), the fare calculation pricing and
reporting indicators (12), the EMD type (EMD-A for associated and EMD-S for a standalone EMD), and the two-character code of the validating carrier (QR). The passenger name and title (EMDINQATAR/TEST)
The Reason-For-Issuance Code (RFIC: C/C)
The Reason-For-Issuance Code description (Baggage) The Reason-For-Issuance Sub-Code (RFISC – 99L) The Reason-For-Issuance Sub-Code description (Bike)
The two-character code of the operating carrier of this EMD coupon (QR)
The line number identifier (L) and PNR line number (6) that you enter when you want to update the TSM-P information for a specific EMD coupon only. This is the line number of the SSR element or SVC segment in the PNR that the EMD is associated to.
The origin airport code taken from the flight segment that the EMD is associated to (DOH)
The destination airport code taken from the flight segment that the EMD is associated to (LHR)
The TMC entry creates the TSM-Ps for all the non-infant passenger types (adults, children, youths, etc) and all the chargeable services (SSRs and SVCs) in the PNR.
All the chargeable services in a single EMD must have the same RFIC, but they may have different RFISCs.
An EMD cannot contain SSRs for chargeable seats, and SVCs in one TSM-P. The system automatically performs a split when the TSM-P is created.
If a single SSR is booked for multiple chargeable seat elements for multiple passengers, the system splits the TSM-Ps into one TSM-P per passenger.
For Associated EMDs (EMD-A), the system splits the TSM-Ps if there are two services (EMD coupons) associated to the same flight segment.
Note:If both services (BIKE and EXCESS BAGGAGE) had been associated to the same flight segment, the system would have created two separates TSM-Ps, as only one EMD coupon per TSM-P can be associated to the same flight segment.
For Example:
To create the TSM-P, Enter: TMC/VQR System Response:
Here is an example where different TSM-Ps were created with the TMC entry for the different types of services (SVCs and SSRs), and where the system performed an automated TSM split.
For Example:
Explanation:
SVC segment for PAYMENT (PYMT)
SSR element for FISHING equipment (FISH) SSR element for EXCESS BAGGAGE (XBWT)
To create the TSM-P with automated and split after the TMC entry: TMC/VQR
System Response:
Explanation:
TSM-P 1 for the Fishing Equipment (PNR element line 7) TSM-P 2for the Excess Baggage (PNR element line 8) TSM-P 3for the Payment deposit (PNR element line 3)
To create a TSM-P for all the infant passenger types in the PNR, you must enter the infant passenger type option (/INF) in your TMC entry. TMI/INF
For Example:
To create the TSM-P for Infants, enter: TMC/VQR/INF
System Response:
If you want to create a TSM-P for specific services only, you must enter the SSR/SVC line number selection option (/L).
You can also use the passenger selection (/P) option to create the TSM-Ps for all the SSRs and SVCs that are associated to a specific passenger.
The SVC segment number 4 of the PNR for Infant, enter: TMC/L4/VQR/INF System Response:
Note: If you enter the passenger selection option (/P) but not the infant passenger type option (/INF) in your TMC entry, the system creates the TSM-Ps for the adult passenger types only.
OPTIONS FOR CREATE TSM-P
You can use the following options to create TSM-Ps:
Entry
Description
TMC/L8 Creates a TSM-P for the SSR element/SVC segment in PNR line number 8
TMC/P1 Creates the TSM-Ps for all the SSR elements/SVC segments that are associated to passenger number 1
TMC/INF Creates the TSM-Ps for all the SSR elements/SVC segments that are associated to the infant passenger types in the PNR
TMC/INF/P1 Creates the TSM-Ps for all the SSR elements/SVC segments in the PNR for the infant associated to passenger 1
TMC/VQR Creates TSM-Ps for all the SSR elements / SVC segments in the PNR with Validating carrier (Validating Carrier is mandatory)
After you have created a TSM-P with the TMC entry, the TSM is stored in the PNR when you end transaction (file the PNR). A TSM tag is then displayed in the PNR header line:
DISPLAY TRANSITIONAL STORED MISCELLANEOUS
DOCUMENT
To display the Transitional Stored document (TSM), you need a PNR with an SSR element or SVC segment, and a TSM-P that has been created and stored (TSM tag in the PNR header line).
Here is an example of a Chargeable Service (SSR) for Excess Baggage (XBWT) on a round-trip flight with Qatar Airways (QR) for which a TSM-P has already been created and stored:
To display TSM-P information, enter: TQM System Response
Explanation:
TSM header line with the TSM number (TSM 1), the TSM type (P), the Amadeus office ID (DOHQR2900), agent sign (RR) of the office/agent that created or last modified the TSM, the date on which the TSM was last modified (03OCT11), the fare calculation pricing and reporting indicators (12), the EMD type (EMD-A, A for associated EMD), and the two-character code of the validating carrier (QRfor Qatar Airways).
The passenger name and title (KHAN/IMRAN MR), the Reason-For-Issuance code (C) and description (BAGGAGE) as defined by the operating carrier For the First EMD coupon:
The Reason-For-Issuance Sub code (WTC) and description (EXCESS BAGGAGE - WEIGHT), the PNR line number of the SSR element (L6), the operating carrier code (QR), the coupon value (410.00 as per issued currency QAR), and the origin (LHR) and destination (DOH) airport codes taken from the flight segment that the EMD is associated to. The Present-To (QATAR
AIRWAYS) and Present-At information (LONDON)
The excess baggage in KG (10) and the rate per unit (USD11.00). The TSM-P information for the Second EMD coupon
The Fare information:
This section can contain the following information:
The fare (USD220.00) and the fare indicator (F for First Issue) with the currency code in which the EMD was priced (USD).
An equivalent fare amount field EQUIV ( QAR820.00), if the EMD was issued in another currency, the exchange value (QAR820.00), which is automatically calculated by the system (in this case the fare amount plus the new taxes), The TSM-P total amount (820.00) including all taxes if any and the currency code (QAR) of the place of issuance an EMD.
The Banking Selling rate (USD 1.00 = QAR 3.650000) The fare elements for the TSM-P. (FP-CASH)
This section can contain, for example:
The form-of-payment information (FP), the endorsement restrictions (FE), the tour code (FT), the fare discount (FD) information, the commission (FM), the
OPTIONS FOR DISPLAYING TSM-P
If more than one TSM exists in the PNR, the TQM entry returns a TSM list. You can use the following entries to display a specific TSM.
Entry
Description
TQM/M2 Displays a specific TSM from the TSM list by TSM number.
TQM/P1 Displays a TSM for a specific passenger, if only one exists for this passenger in the PNR. Note: If more than one TSM exists for a passenger, use the TSM number selection option (/M).
UPDATING TRANSITIONAL STORED MISCELLANEOUS
DOCUMENT
You can update a TSM-P in cryptic mode only at the moment and GUI will be available soon. Any changes that you make to the TSM are stored in the PNR at end of transaction. Depending on the RFIC and the airlines' settings in the Service Preferences Table, the
TSM-P fields that you need to fill in before you can issue an EMD may vary.
You use the TMI entry to insert or update information in a TSM-P.
You can make TMI entries from the PNR or the TSM-P display. If there is more than one TSM in the PNR, you must indicate the TSM number or SSR element line number/SVC segment number for the coupon and field you want to update.
Each TSM-P field has a unique letter identifier that you add to the TMI entry. With the exception of the Fare information, you can update the TSM-P fields in any order, separated by a slash.
Note: You cannot update the validating carrier field (CARR) after the TSM-P has been created.
All fields in 2 chars following the TMI entry are always followed by a dash (e.g. TMI/CV-750 TMI/FP-CASH...) and other TMI options no dash required (e.g. TMI/ADOHA, TMI/F1500…) For example: To update the coupon value field for a TSM-P, enter: TMI/CV-750
Where:
TMI
Transaction code
/CV- Slash, Coupon Value field identifier (unique letter identifier), dash 750 Coupon value
Note: For the coupon value you cannot enter a currency code and coupon value as per issuance currency, For example issuance place is Doha, hence the coupon value is equivalent to QAR.
OPTIONS FOR UPDATING TSM-P
If there is more than one TSM in a PNR, you must enter the TSM number of the TSM that you want to update. The TSM numbers are displayed in the TSM index, when you enter TQM.
If there is only one TSM per passenger in the PNR, you can select the TSM by entering the passenger association in your TMI entry.
If you want to update a specific coupon of a multiple-coupon EMD, you must specify the line number of the service (SSR element or SVC segment) of the coupon that you want to
update. Otherwise all the coupons of the TSM-P are updated by default.
Entry
Description
TMI/M1/CV-750 Updates the Coupon Value field in TSM-P number 1 (for all coupons)
TMI/P1/CV-750
Updates the Coupon Value Field for the TSM-P that is associated to passenger 1 (for all coupons).
Note: You can use the passenger selection option, if only one TSM exists for this passenger in the PNR. If more than one TSM exists, you must use the TSM number selection option (/M) or the SSR element/SVC segment line number selection option (/L). TMI/L6/CV-750 Updates the Coupon Value field of the TSM-P for the SSR
element/SVC segment in PNR line number 6 (for this specific coupon only)
TMI/ALL/INF/CV-75 Updates the Coupon Value field for all the infant passenger TSM-Ps in the PNR (for all coupons)
DOCUMENT LEVEL
You can update the TSM-P following fields of the EMD on document level.
Field Identifier
Field Name
Entry Format
F,R,I,Y,U,W
Fare with issue identifier:
Ffor First Issue
R for Reissue
I for IT First Issue
Yfor IT Reissue
U for BT First Issue
W for BT Reissue
TMI/FQAR3500.00
E Equivalent Fare Amount TMI/FQAR3500.00/EUSD961.00
N
Exchange Value
(For a first issue this field is automatically calculated by the system. It equals the fare amount plus all the new taxes.)
TMI/FQAR190.00/NUSD50.00
RV- Refundable Value TMI/RQAR3500.00/RV-750.00/ WQARE0
O, X Old (O) or New (X) Tax Amount TMI/RQAR150.00/X150.00DE/ O380.00US/WQAR150.00
W
Total Amount
(For a first issue this field is automatically calculated by the system.)
TMI/RQAR150.00/X150.00DE/ O380.00US/WQAR150.00
NF-
Net Fare Amount
(The amount you enter must be less than the TSM equivalent amount or the fare amount.
You can only use the Net Fare field together with an original form of payment element containing a net remit indicator and a selling fare. Example:
FP NR+CASH/QAR1550.00.
In addition, depending on your market, a Tour Code element may be required for net remit ticketing.)
TMI/NF- QAR1550.00
H Document Remarks TMI/H DOG IN CRATE
COUPON LEVEL
You can update the TSM-P following fields of the EMD on coupon level.
Field Identifier
Field Name
Entry Format
CV- Coupon Value TMI/CV-100
TMI/L6/CV-100
D Present To TMI/DQATAR AIRWAYS
TMI/L7/DQATAR AIRWAYS
A Present At TMI/ALHR
TMI/L6-7/ALHR CR- Coupon Remarks
TMI/CR-LOUNGE LOCATED IN T4 TMI/L7,8/CR- LOUNGE LOCATED IN T4
NB- Not Valid Before Date TMI/NB-15NOV11 TMI/L6/NB-15NOV11 NA- Not Valid After Date TMI/NA-31DEC11
TMI/L7/NA-31DEC11 PC- KG- Excess Baggage (Pieces, or weight in KG) TMI/KG-25 TMI/L7/KG-25 TMI/PC-2 TMI/L6/PC-2 ER-
Rate per Unit (Weight/Piece)
TMI/ER-QAR250.00 TMI/L6,8/ER-QAR250.00 IC-
Issued in Connection with TMI/IC-TKT1574400564781E1 TMI/L6/IC-TKT1574400564781E1
UPDATE COUPON VALUE
For Example: The Coupon value is QAR750.00
Note: For the coupon value you cannot enter a currency code and coupon value as per issuance currency, for example issuance place is Doha, hence the coupon value is equivalent to QAR.
Entry: TMI/CV-50
System Response:
UPDATE PRESENT TO
For Example: The EMD coupon is present to QATAR AIRWAYS, Entry: TMI/DQATAR AIRWAYS
System Response:
UPDATE PRESENT AT
For example: The EMD coupon is present at KARACHI, Entry: TMI/AKARACHI System Response:
UPDATE COUPON REMARKS
For Example: The Lounge Facilities up to 6 hours.
Entry: TMI/CR-LOUNGE FACILITIES UP TO 6 HOURS System Response:
UPDATE NOT VALID BEFORE DATE
For example: The Coupon not valid before date is 10NOV11 Entry: TMI/NB-10NOV11 System Response:
UPDATE NOT VALID AFTER
For example: The coupon is not valid after 30NOV11, Entry: TMI/NA-30NOV11 System Response:
UPDATE EXCESS BAGGAGE
For example: The excess baggage weight is 10KG (Weight Concept), Entry: TMI/KG-10 System Response:
For example: The excess baggage is 1 Piece (Piece concept), Entry: TMI/PC-1 System Response:
UPDATE RATE PER UNIT
For example: The rate per unit is USD11.00, Entry: TMI/ER-USD11.00 System Response:
UPDATE ISSUED IN CONNECTION WITH
For example: The cross reference for an e-ticket, Entry: TMI/IC-TKT1574400564678E1 System Response:
UPDATING FARE ELEMENTS
You can update fare elements (FE, FO, FT, FP, etc) for an EMD in the TSM-P only. Note: you cannot modify a fare element; you can only delete the old one and add a new one. You cannot add or delete the fare element information in the PNR; you must do this in
the TSM-P mode. The fare elements for EMDs can only be updated at document level (for
all the coupons of the EMD), not for individual coupons. You can add or delete one fare element at the time.
Entry
Description
TMI/M1/FO-157-440056478E1DOH21MAR11/65210078
Updates the TSM-P number 1 with the original issue information.
TMI/M1/FO-157-4400564781DOH21MAR11 /65210078/157-4400564789E1
Updates the TSM-P number 1 with the original issue (original document) and the issued-in-exchange-for (second reissue) information.
TMI/M1/FP-CASH Updates the TSM-P number 1 with the form of
payment.
TMI/ALL/FP-CASH Updates all the TSM-Ps in the PNR with the form of
payment.
TMI/M1/FP-O/CASH Updates the TSM-P number 1 with the old form of payment.
TMI/M2/FP-O/CASH+/CASH Updates the TSM-P number 2 with the old and the
new form of payment.
TMI/M1/FP-NR+CASH/QAR1500.00 Updates the TSM-P number 1 with the net remit
form of payment (net remit indicator NR and the selling fare in cash CASH/QAR1500.00).
TMI/M1/FT-NRQ01500 Updates the TSM-P number 1 with the net remit
tour code.
TMI/M3/FE- VALID ON QR ONLY Update the endorsement restrictions for TSM-P
number 3.
TMI/FC-LON QR DOH QR BKK260.00 QR DOH QR LON260.00USD520.00
DELETING TSM-P
A TSM-P is automatically deleted when, For example, all the flight segments that are associated to the chargeable SSR elements of the TSM-P are cancelled, or when all the SSR elements or SVC segments for which a TSM-P has been created are cancelled.
Note: TSM-P is only deleted when all the services (SSR elements or SVC segments) that are related to the TSM-P have been cancelled.
You can, however, manually delete a TSM-P.
In the case the TSM-P is set to confidential, only authorized offices can delete the TSM-P. When you manually delete a TSM-P, the deletion is effective as soon as you file or file and redisplay a PNR with the ET or ER entry.
To manually delete a TSM-P, if only one exists in the PNR, enter: TMX
OPTIONS FOR DELETING
If more than one TSM-P exists in the PNR, you must either enter the TSM number that you want to delete, the passenger number, or the /ALL option.
Entry
Description
TMX/M1 Deletes the TSM-P number 1.
TMX/P1 Deletes all the TSM-Ps for a specific passenger.
TMX/P1/INF Deletes the TSM-Ps for the infant associated to passenger 1.
TMX/ALL Deletes all the TSM-Ps in the PNR.
Note: You cannot combine the passenger selection (/P) and the TSM number selection option (/M) in one entry.
DELETING TSM-P STORED INFORMATION
You can also delete the information that is stored in a TSM-P field, enter the TMI entry and the TSM field identifier. You can delete the information for up to three TSM-P fields in one entry.
OPTIONS
Following are the delete option for TSM-P
Entry
Description
TMI/D Deletes the information that is stored in the Present To field of the TSM-P.
TMI/CV- Deletes the information that is stored in the Coupon Value field of the TSM-P.
TMI/D/A/CV-
Deletes the information that is stored in the Present To, Present At and Coupon Value fields.
Note: You can delete up to three items in one entry.
TMI/F Deletes the entire fare and tax information.
TMI/M1/D/CV- Deletes the information that is stored in the Present To and Coupon Value
fields of the TSM-P number 1.
TMI/L9/D/CV- Deletes the information that is stored in the Present To and Coupon Value
fields of the TSM-P for the SSR element/SVC segment in PNR line number 9.
TMI/ALL/D Deletes the information that is stored in the Present To field of all the TSM-Ps
in the PNR.
You can update and delete TSM-P information in one entry. For example: TMI/M1-2, 3/DQATAR AIRWAYS/ALHR /CV-
REMOVING THE TSM-P PC FLAG
A TSM-P can be automatically modified or you can manually modify it.
When a chargeable service (SSR element or SVC segment) is cancelled from the itinerary and with this from the TSM-P, the system automatically adds a PNR Change flag 'PC' to the TSM-P.
The 'PC' flag is a warning to check the stored fare and to make sure it still applies to the passenger and the services in the itinerary. It must be removed before you can issue an EMD.
To remove the ‘PC’ flag, if only one TSM-P exists in the PNR, enter: TMF
OPTIONS
Following are the ‘PC’flag removal options.
Entry
Description
TMF/M1 Removes the FLAG from TSM-P number 1
DISPLAYING THE TSM-P HISTORY
The TSM-P history records additions, changes and deletions from a TSM-P. The history is
recorded when you file the PNR.
There are two types of TSM history: Current and Deleted.
CURRENT HISTORY
The Current TSM history contains all additions, changes, and deletions that you made to the TSM, such as updates resulting from TMI entries.
DELETED HISTORY
The Deleted TSM history contains deleted TSMs. TSM-Ps deleted, for example, when:
A chargeable SSR element or an SVC segment is canceled
The passenger for whom the TSM was created is canceled from the PNR When a TSM is deleted, the original TSM number is allocated to the deleted TSM and cannot be used for a new TSM.
To display the TSM-P history when only one TSM exists in the PNR, enter: TMH
OPTIONS
Following are the options to displaying TSM-P history
Entry
Description
TMH/M1 Displays the TSM history from the TSM index by TSM number.
TMH/L9
Displays the history from the PNR or from the TSM index for the service in PNR line number 9 (SSR element or SVC segment number).
ISSUING AN EMD
Before you can issue an EMD, you must have a PNR with a chargeable service (SSR element or SVC segment) and a TSM-P for the service. The mandatory fields of the TSM-P must have been filled in. The validating carrier must allow EMD issuance for travel agents. You can issue an EMD from a newly created or retrieved PNR. You can issue up to four EMDs in conjunction. For associated EMDs (EMD-A), one EMD coupon is required per flight segment (City Pair).
To issue an EMD you use the TTM entry.
If one or more SSR element or SVC segment has already been issued in a PNR and you enter the TTM entry, the system issues all the remaining un-ticketed SSR elements and SVC segments in the PNR. If the issuance request of an EMD is successful, you receive the system response: 'OK EMD'.
When you issue the e-ticket before you issue the associated EMD (EMD-A) or when you make the combined TTP/TTM entry, the Issued-In-Connection-With field (ICW) in the TSM-Pof an EMD-A for a chargeable SSR element is automatically updated with the e-ticket number and the coupon association.
Following are the steps to issuing an EMD.
1. Retrieve the PNR, for example by record locator, enters: RT 3RIXWD System Response:
Where:
A TST has been created and stored in the PNR A TSM has been created and stored in the PNR
2. To verify that a valid TST exist for the e-ticket, enter: TQT System Response:
3. To verify that the valid TSM-P exists, enter: TQM System Response:
4. Issue the EMD and the e-ticket, for example in one combined entry: TTP/TTM/RT System Response:
After the e-ticket and the EMD have been issued, the automated ticket numbers (FA elements) and interface record sequence numbers (FB elements) for the e-ticket and the EMD are updated in the PNR with the corresponding air sequence number:
Where:
FAelement for the e-ticket number with the issue indicator E for e-ticket and T for Ticketed, followed by the validating carrier's two-character airline code (QR for Qatar Airways). The FA element for the e-ticket is associated to the flight segments (S2-3).
FA element for the EMD with the issue indicator D for EMD and T for Ticketed, followed by the validating carrier's two-character airline code (QRfor Qatar Airways). The FA element for the EMD is associated to the chargeable SSR elements for the service (XBWT- Excess Baggage) in the PNR line numbers 6 to 7, where E stands for element (E6-7).
Note: For an EMD that has been issued for a SVC segment, the EMD FA element is associated to the SVC segment with segment association (for example: S3).
FB element for the e-ticket, which is associated to the flight segments (S2-3)
FB element for the EMD, which is associated to the SSR elements in PNR line numbers 6 to 7 (E6-7)
Note: For an EMD that has been issued for a SVC segment, the FB element for the EMD is associated to the SVC segment with segment association (for example: S3).
ASSOCIATED EMD IN THE E-TICKET RECORD
In the e-ticket record the associated EMD document and coupon numbers are displayed with the indicator (A) for associated.
Example of an e-ticket record with an associated EMD:
Where:
EMD document number (157-1815300303), EMD coupon identifier (E) and coupon number (1) the e-ticket is associated with: (A) for Associated
EMD document number (157-1815300303), EMD coupon identifier (E) and coupon number (2) the e-ticket is associated with: (A) for Associated
OPTIONS FOR ISSUING EMD
If a PNR contains more than one TSM and you do not enter the TSM number of the EMD that you want to issue in your TTM entry, all the TSM-Ps for all the passengers and all the un-ticketed SSR elements and SVC segments in the PNR are issued.
To specify the TSM number of the EMD that you want to issue, you use the /M option. The TSM number is displayed in the TSM index, when you enter TQM.
If a PNR contains more than one passenger, you can also enter the passenger selection option (/P) to issue all the chargeable SSR elements/SVC segments for a specific
passenger.
If you want to issue the EMDs for all infants in the PNR, you enter the /INF identifier. If you want to issue an EMD for specific SSR elements/SVC segments only, you enter the SSR element/SVC segment PNR line number selection option (/L) in your TTM entry.
Entry
Description
TTM/P1 Issues the EMDs for all the chargeable SSR elements/SVC segments in the PNR for passenger 1.
TTM/P2/INF Issues the EMDs for all the chargeable SSR elements/SVC segments for
the infant associated to passenger 2.
Note: You can combine the /INF option with the /P option only.
TTM/M1 Issues the TSM-P number 1.
TTM/L6 Issues the EMD for the chargeable service in PNR line number 6. TTM/RT Issues all the EMDs in the PNR and redisplays the PNR.
TTP/TTM
Issues the tickets and the EMDs in one entry.
Note: The ICW field in the TSM-P of an associated EMD (EMD-A) for a chargeable SSR element is automatically updated with the e-ticket number and the coupon association.
TTP/TTM/M1-2,4 Issues the tickets and the EMDs for TSM numbers 1 to 2 and 4.
TTM/EPR-EMLA Issues all the EMDs in the PNR and sends the passenger receipts to the
EMD RECORD
When you issue an EMD, the system creates an EMD record that is sent to the validating airline. The EMD record contains the EMD document number, the TSM-P information and the EMD coupon status.
The EMD record is either stored in the Amadeus Electronic Miscellaneous Document Server (EMS), if the airline is an EMS user, or in the airlines own Electronic Miscellaneous
Document database (EMD). In both cases you can display the EMD record and the EMD record history in Amadeus.
DISPLAYING EMD RECORD
Following are the steps to display an EMD record from PNR
1. To display the PNR, by record locator, enters: RT 3RIXWD System Response:
2. To display the EMD record, enter: EWD/L9 Where:
EWD Transaction code to display EMD record /L9
Slash, line number identifier (L) and PNR line number of the FAorFHD element (9) of the EMD record that you want to display
If there is only one FA/FHD element in the PNR, enter: EWD System Response:
Where:
The EMD document number (157- 1815300303) The EMD type (TYPE-A : A for Associated ) The record locator (LOC – 3RIXWD)
The point of issue (POI-DOH : DOH for Doha) The date of issue (DOI – 03OCT11)
The IATA number of the issuing office (IOI- 77777722)
The Reason-For-Issuance code (C) and description (RFIC – C BAGGAGE) The Reason-For-Issuance Sub-code (RFISC - WTC)
The EMD coupon status (S- O : O = Open for Use)
DISPLAY EMD RECORD WITHOUT RETRIEVED PNR
You can display the EMD record by entering the passenger name, the credit card number, Form of identification (FOID) or a frequent traveler number.
For example display an EMD record by document number, enter: EWD/EMD157-1815300288
Where:
EWD Transaction code
/EMD Slash, EMD identifier
157 Three-digit airline code (157 for Qatar Airways) -1815300288 Dash, 10-digit EMD document number
OPTIONS
Entry
Description
EWD When there is only one FA or FHD element in the PNR EWD/L10
When there is more than one FA or FHD element in the PNR, and where L10 is the line number of the FA or FHD element for the EMD record you want to display
EWD/EMD157-1815300288 Display EMD record by document number EWDRT Redisplay EMD record
EWD/2 Display EMD record from a list line number 2 EWDRL Redisplay EMD record list
EWD/O
*
Display old EMD record from new EMD record EWD/FOID-PP123456EWD/FOID-FF666868688
Display EMD record by FOID (PP=Passport, FF= Frequent Flyer data)
EMD RECORD HISTORY
The EMD record history is ordered by coupon number and shows the changes in coupon status in chronological order for each coupon with the most recent status at the top of the display.
When the EMD is a conjunction document, the first document is shown with the coupon numbers 1 to 4. This is repeated in exactly the same way, showing the second document number with the applicable coupons.
Following are the steps to display EMD record history.
1. Display the EMD record with the EWD entry from a retrieved PNR or without a retrieved PNR (for example by EMD document number).
2. To display the EMD record history, enter: EWH
Where:
In this section the following is displayed:
• The EMD Document Number field (EMD) with the 13-digit document number or conjunction document number
• The EMD Type field (TYPE) with the EMD type (A for associated and S for standalone)
• The Reason-For-Issuance Code field (RFIC) with the reason-for issuance code (C for Baggage)
In this section the following is displayed:
• The Coupon Number column (CPN) with the coupon number.
• The Reason-For-Issuance Sub-Code column (RFISC) with the reason-for-issuance sub-code (WTC for Excess Baggage - Weight).
• The EMD coupon status column (ST) with the coupon status (O for Open).
• The Settlement Authorization Code column (SAC) with the settlement authorization code, if there is one present.
• The Amadeus Office ID column (OFFICE ID) with the office ID of the office that updated the EMD record.
• The Sign-In column (SIGN) with the sign-in of the agent who updated the EMD record. If an airline processed the update, XX CHNG is displayed (where XX is the two-character airline code of the airline that processed the change).
• The Time and Date column (TIME/DATE) with the time (Zulu) and date in
DDMMMYY format, when the EMD record was updated.
To display EMD record history without an active EMD record, Enter: EWH/EMD157-1815300288
Where:
EWH Transaction code
/EMD Slash, EMD document number identifier 157 Three-digit airline code (125 British Airways) -1815300288 Dash, 10-digit document number
OPTIONS
EWH To view the history for a displayed EMD record EWH/EMD157-1815300288 To view history by EMD number
EMD ISSUANCE SCENARIOS
Following are the scenarios to issue different type of EMDs (EMD-S and EMD-A types).
STANDALONE TYPE
Following are the steps to issue EMD-S type for services that not associated to Air segments:
1- Enter the Name, Contact, Ticket Arrangement
2- To Add manual auxiliary segment for services that not associated to air segment, Format: IU <Airline Code> HKn <Service Code><Routing>/<Date>
For Passenger Assistance, enter: IU QR HK1PYMT DOH/25DEC System Response:
3- Save the PNR, Enter: RFADMIN;ER System Response:
4- To Create TSM-P manually, enter: TMC/VQR System Response:
5- To update the FARE, and COUPON VALUE information, enter: TMI/F2100/CV-2100 System Response:
6- To update the PRESENT AT information, enter: TMI/ADOHA System Response:
7- To Add PRESENT TO information, enter: TMI/DQATAR AIRWAYS System Response:
8- To Add FORM OF PAYMENT information, enter: TMI/FP-CASH System Response:
9- To Save the changes, enter: RFADMIN;ER System Response:
10- To Issue an EMD, enter: TTM/M1/RT System Response:
PNR Display after issued EMD
To Display the EMD record, enter: EWD or EWD/L5 System Response:
ASSOCIATED TYPE EMD
Following are the steps to issue an EMD-A type for Services that associated to Air segments:
1- Create the PNR with required segments:
2- To Price the Itinerary, enter: FXP System Response:
3- Save the PNR, enter: RFADMIN;ER System Response:
4- To Create SSR element, Format: SR <Service Code> - <Free flow text>/Pn/Sn For Excess Baggage, enter: SR XBPC- 1PC 20KG 120CMS EXCESS BAGGAGE/P1/S2
5- Save the changes, enter: RFADMIN;ER System Response:
6- To update the advice code from KK to HK, end transaction and redisplay the PNR, Enter: RFA;ERK
System Response:
Note: If a service is not confirmed and has, for example, the status UN, UC or NO, it may be removed from the PNR and from the TSM-P when the PNR is filed and may result in the deletion of the TSM-P without prior warning
7- To Create the TSM-P manually for SSR element 7 (L7), enter: TMC/L7/VQR System Response:
8- To update the PRESENT TO information for TSM-P (M1), Enter: TMI/DQATAR AIRWAYS
System Response:
9- To update PRESENT AT information for TSM-P (M1), enter: TMI/AWASHINGTON System Response:
10- To Add the COUPON VALUE for TSM-P (M1), enter: TMI/M1/CV-730 System Response:
11- To Add the EXCESS BAGGAGE as PIECE for SSR element 7 (L7), Enter: TMI/L7/PC-1
System Response:
12- To Add the RATE PER UNIT information for SSR element 7 (L7), Enter: TMI/L7/ER-USD200.00
System Response:
13- To Add the FARE and EQUIVALENT amount Information for TSM-P (M1), Enter: TMI/M1/FUSD200.00/EQAR730.00
14- To Add BSR (K1) information for TSM-P (M1), enter: TMI/M1/K13.65000
System Response:
15- To Add the Endorsement Restriction, enter: TMI/FE-VALID ON QR ONLY System Response:
16- To Add the FORM OF PAYMENT for TSM-P (M1), enter: TMI/M1/FP-CASH System Response:
17- To Save the changes, enter: RFADMIN;ER System Response:
18- To Add Mandatory Ticketing elements for issuance of an e-ticket, Enter: FM0; FPCASH
System Response:
19- To save information, enter: RFADMIN;ER System Response:
20- To issue an e-ticket and EMD, enter: TTP/P1/TTM/M1/RT System Response:
PNR display after issued e-ticket and EMD:
21- To display the an e-ticket record, enter: TWD/L8 System Response:
22- To display the EMD record, enter: EWD/L9 System Response:
Note:When you issue the e-ticket before you issue the associated EMD (EMD-A) or when you make the combined TTP/TTM entry, the Issued-In-Connection-With field (ICW) in the
TSM-P of an EMD-A for a chargeable SSR element is automatically updated with the
COMBINED STANDALONE AND ASSOCIATED TYPES EMD
Following are the steps to issuance of combined (EMD-A & EMD-S types) EMD 1- Create the PNR
2- To Price The Itinerary, enter: FXP System Response:
3- Save the pricing, enter: RFADMIN;ER System Response:
4- To Create the SSR element, Format: SR <Service Code> - <Free flow text>/Pn/Sn For Sport Equipment, enter: SR GOLF- 10KG GOLF EQUIPMENT /P1/S2-3
System Response:
5- To Create SVC segment:IU <Airline Code> HKn <Service Code><Routing>/<Date> For Passenger Assistance: IU QR HK1 PSGR DOH/21DEC
6- Save the changes, enter: RFADMIN;ER System Response:
7- To update the advice code from KK to HK, enter: RFADMIN;ERK System Response:
8- To create TSM-P manually for All SSR elements and SVC segments in PNR, Enter: TMC/VQR
9- Save the Incomplete TSM-Ps, enter: RFADMIN;ER System Response:
10- To display the list of TSM-Ps attached to PNR, enter: TQM System Response:
11- To display TSM-P (M1) for SSR elements 7, 8, enter: TQM/M1 System Response:
12- To update the PRESENT TO information for TSM-P (M1) for all coupons, Enter: TMI/M1/DQATAR AIRWAYS
System Response:
13- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE WEIGHT IN KG and RATE PER UNIT information for SSR element 7 (L7),
Enter: TMI/L7/ADOHA/CV-410/KG-10/ER-USD11.00 System Response:
14- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE WEIGHT IN KG and RATE PER UNIT information for SSR element 8 (L8),
Enter: TMI/L8/ANICE/CV-410.00/KG-10/ER-USD11.00 System Response:
15- To add the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT information for TSM-P (M1),
Enter: TMI/M1/FUSD220.00/EQAR820.00/K13.6500/FP-CASH System Response:
16- To save the changes, enter: RFADMIN;ER System Response:
17- To display TSM-P (M2) for Passenger Assistance, enter: TQM/M2 System Response:
18- To update the PRESENT TO , PRESENT AT, COUPON VALUE, COUPON VALUE and FORM OF PAYMENT information for TSM-P (M2),
Enter: TMI/M2/DALMAHA SERVICES/ADOHA/CV-300/F300/FP-CASH System Response:
19- To add COUPON REMARKS information TSM-P (M2),
Enter: TMI/M2/CR-ALMAHA SERVCIE AT ARRIVAL QR036-21DEC System Response:
20- To save the changes; enter: RFADMIN;ER System Response:
21- To issue an e-ticket, need to update the required Ticketing mandatory elements, For example: Enter: FM0; FPCASH
System Response:
22- To Save the changes, enter: RFADMIN;ER System Response:
PNR display after issued e-ticket and EMDs for SSR and SVC:
To display an e-ticket record for e-ticket on line 9, enter: TWD/L9 System Response:
To display EMD record for SSR elements 7 and 8, enter: EWD/L10 System Response:
To display the EMD record for SVC segment 3, enter: EWD/L11 System Response:
MULTI PASSENGERS WITH DIFFERENT RFICS
Following are the steps to issuance of EMD for multi passengers with different RFICs 1- Create the PNR
2- To Create SR elements, Format: SR <Service Code>- <Free flow text>/Pn/Sn For Fishing Equipment: SR FISH-1 BAG 10KG FISHING EQUIPMENTS/P1/S3-4 System Response:
3- To Create SR elements, Format: SR <Service Code>- <Free flow text>/Pn/Sn For Fishing Equipment: SR FISH-1 BAG 10KG FISHING EQUIPMENTS/P2/S3-4 System Response:
4- To Create SR element, Format: SR <Service Code>-<Free flow text>/Pn/Sn For Lounge Access: SR LOUN- ORYX LOUNGE FACILITIES /P1/S3
System Response:
5- To Create SR element, Format: SR <Service Code>-<Free flow text>/Pn/Sn For Lounge Access: SR LOUN- ORYX LOUNGE FACILITIES/P2/S3
6- Save the changes, enter: RFADMIN;ER System Response:
7- To update the advice code from KK to HK, enter: RFADMIN;ERK System Response:
8- To price the itinerary, enter: FXP System Response:
9- Save the price, enter: RFADMIN;ER System Response:
10- To create the TSM-P manually for the SSR elements 7,8,9 ,10 and 11, 12 Enter: TMC/VQR
System Response:
Note: If different RIFCs elements in the PNR, System automatically split the TSM-Ps.
11- Save the incomplete TSM-Ps, enter: RFADMIN;ER System Response:
12- To update the PRESENT TO information for TSM-P (M1), Enter: TMI/M1/D QATAR AIRWAYS
System Response:
13- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 7 (L7) of the PNR,
Enter: TMI/L7/ADOHA/CV-410/KG-10/ER-USD11.00 System Response:
14- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 8 (L8) of the PNR,
Enter: TMI/L8/ABEIRUT/CV-410/KG-10/ER-USD11.00 System Response:
15- To update the FARE, EQUIVALENT AMOUNT , BSR and FORM OF PAYMENT information for TSM-P (M1),
Enter: TMI/M1/FUSD 220.00/EQAR820.00/K13.65000/FP-CASH System Response:
16- To update the PRESENT TO information for TSM-P (M2), Enter: TMI/M2/D QATAR AIRWAYS
System Response:
17- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 9 (L9) of the PNR,
Enter: TMI/L9/ADOHA/CV-410/KG-10/ER-USD11.00 System Response:
18- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 10 (L10) of the PNR,
Enter: TMI/L10/ABEIRUT/CV-410/KG-10/ER-USD11.00 System Response:
19- To update the FARE, EQUIVALENT AMOUNT , BSR and FORM OF PAYMENT information for TSM-P (M2),
Enter: TMI/M2/FUSD 220.00/EQAR820.00/K13.65000/FP-CASH System Response:
20- To update the PRESENT TO, PRESENT AT, COUPON VALUE information for TSM-P (M3), Enter: TMI/M3/DQATAR AIRWAYS/ADOHA/CV-150
System Response:
21- To add the additional remarks for TSM-P (M3),
Enter: TMI/M3/CR-LOUNGE ACCESS FOR MAXIMUM 6 HOURS System Response:
22- To update the FARE and FORM OF PAYMENT information for TSM-P (M3), Enter: TMI/M3/F150.00/FP-CASH
23- To update the PRESENT TO, PRESENT AT, COUPON VALUE information for TSM-P (M4), Enter: TMI/M4/DQATAR AIRWAYS/ADOHA/CV-150
System Response:
24- To add the additional remarks for TSM-P (M4),
Enter: TMI/M4/CR-LOUNGE ACCESS FOR MAXIMUM 6 HOURS System Response:
25- To update the FARE and FORM OF PAYMENT information for TSM-P (M4), Enter: TMI/M4/F150.00/FP-CASH
26- To update the required Ticketing Mandatory elements for issuance of e-ticket, Enter: FM0; FP CASH
System Response:
27- To save the changes in the PNR, enter: RFADMIN;ER System Response:
28- To issue e-tickets and EMDs, enter: TTP/TTM/RT System Response:
To display the e-ticket record associated to services for Passenger 1, enter: TWD/L13 System Response:
To display the e-ticket record associated to services for Passenger 2, enter: TWD/L14 System Response:
To display EMD record for SSR elements 7 & 8, enter: EWD/L15 System Response:
To display EMD record for SSR element 9 and 10, enter: EWD/L16 System Response:
To display EMD record for SSR element 11, enter: EWD/L17 System Response:
To display EMD record for SSR element 12, enter: EWD/L18 System Response:
To display Query Report, enter: TJQ System Response:
MULTI PASSENGERS WITH SAME RFICS
Following are the steps to issue the EMD for multi passenger with same RFICs. 1- Create the PNR
2- To issue the e-ticket, Price the PNR, enter: FXP System Response:
3- To save the selected price, enter: RFADMIN;ER System Response:
4- To create the SSR element, Format: SR<Service Code> - <Free flow text>/Pn/Sn For Excess Baggage: SR XBWT-15KG EXCESS BAGGAGE /P1/S3
System Response:
5- To create the SSR element, Format: SR<Service Code> - <Free flow text>/Pn/Sn For Excess Baggage: SR XBWT- 20KG EXCESS BAGGAGE /P1/S4
6- To create the SSR element, Format: SR<Service Code> - <Free flow text>/Pn/Sn For Excess Baggage: SR XBWT-10KG EXCESS BAGGAGE /P2/S3
System Response:
7- To create the SSR element, Format: SR<Service Code> - <Free flow text>/Pn/Sn For Excess Baggage: SR XBWT- 15KG EXCESS BAGGAGE /P2/S4
8- To create the SSR element, Format: SR<Service Code> - <Free flow text>/Pn/Sn For BIKE: SR BIKE -1MOUNTAIN BIKE 15KG /P1/S3-4
System Response:
9- To save the PNR information, enter: RFADMIN;ER System Response:
10- To update the advice code from KK to HK, end transaction and redisplay PNR, Enter: RFADMIN;ERK
System Response:
11- To create the TSM-P manually, enter: TMC/VQR System Response:
12- To update the PRESENT TO information for TSM-P (M1) for SSR elements 8 & 9, Enter: TMI/M1/DQATAR AIRWAYS
13- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 7 (L7),
Enter: TMI/L7/ADOHA/CV-330/KG-15/ER-USD6.00 System Response:
14- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 8 (L8),
Enter: TMI/L8/ADUBAI/CV-440/KG-20/ER-USD6.00 System Response:
15- To add the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT information for TSM-P (M1),
Enter: TMI/M1/FUSD210.00/EQAR770.00/K13.650000/FP-CASH System Response:
16- To update the PRESENT TO information for TSM-P (M2), Enter: TMI/M2/DQATAR AIRWAYS
17- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 9 (L9),
Enter: TMI/L9/ADOHA/CV-220.00/KG-10/ER-USD6.00 System Response:
18- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 10 (L10),
Enter: TMI/L10/ADUBAI/CV-330.00/KG-15/ER-USD6.00 System Response:
19- To update the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT information for TSM-P (M2),
Enter: TMI/M2/FUSD150.00/EQAR550.00/K13.65000/FP-CASH System Response:
20- To update the PRESENT TO information for TSM-P (M3), Enter: TMI/M3/DQATAR AIRWAYS
21- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 11 (L11),
Enter: TMI/L11/ADOHA/CV-330.00/KG-15/ER-USD6.00 System Response:
22- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 12 (L12),
Enter: TMI/L12/ADUBAI/CV-330.00/KG-15/ER-USD6.00 System Response:
23- To update the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT information for TSM-P (M3),
Enter: TMI/M3/FUSD150.00/EQAR550.00/K13.65000/FP-CASH System Response:
24- To Save the changes in the PNR, enter: RFADMIN;ER System Response:
25- To update the required Ticketing Mandatory elements for issuance of e-ticket, Enter: FM0; FP CASH
System Response:
26- To Save the changes in the PNR, enter: RFADMIN;ER System Response:
27- To issue e-ticket and EMD, enter: TTP/TTM/RT System Response:
To display e-ticket record, enter: TWD/L13 System Response:
To display e-ticket record, enter: TWD/L14 System Response:
To display EMD record, enter: EWD/L15 System Response:
To display EMD record, enter: EWD/L16 System Response:
To display EMD record, enter: EWD/L17 System Response:
MULTI-LEGS FLIGHTS WITH STOPOVER
Following are the steps for issuance of EMD for multi passengers and multi-legs flight with stopover.
1- Create the PNR
2- To price the itinerary, enter: FXP System Response:
3- To Save the price, enter: RFADMIN;ER System Response:
4- To create SSR element, Format: SR
