BMC FootPrints & Client Management

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Hotel The Loop

17.11.2015.

IMAVES

BMC FootPrints &

Client Management

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AGENDA

• 10:00h – 10:15h Uvod, Marin Petrović

• 10:15h – 10:45h Client Managament, Igor Rabatić

• 10:45h – 11:15h FootPrints Service Core, Ivan Mitrović

• 11:15h – 11:45h Pauza

• 11:45h – 12:15h Demo prikaz (FootPrints & Client Management), Zoran Habijan

• 12:15h – 12:30h Pitanja i odgovori

• 12:30h – 13:00h Zakuska

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IMAVES

• Početak poslovanja 2002. godina

• Projektiranje, uvođenje, nadzor, integracija različitih rješenja

• Specijalizirani na području unapređenja poslovnih usluga (ITSM)

• BMC Software glavni partner

• ITSM rješenja

• ITIL certifikati, BMC certifikati

• Certifikat ISO 9001

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ITSM rješenja

1. Track-It!

2. FootPrints Service Core

3. Remedy

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ITIL

• IT Infrastructure Library

• Zbirka najboljih praksi ITSM-a

• Cilj ITIL-a: usklađivanje IT-a sa svakodnevnim poslovanjem

• Široka primjena

IMAVES & ITIL

• Upoznavanje korisnika sa svijetom ITIL-a, stručnim terminima i pojmovima

• Priprema korisnika za implementaciju ITIL procesa

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ITIL

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ITSM konzultant

17.11.2015.

Igor Rabatić

BMC Client

Management

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Common Customer Challenges

Client management tools manage configurations and support system administration tasks for client devices.

They are used by desktop support organizations to automate system administration and support functions that would otherwise be done

manually.

“Windows PCs are the primary target of management, but organizations are looking to use these products to manage Macs and mobile

devices as well.”

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Gartner, Magic Quadrant for Client Management Tools, Feb 2012

Understanding client infrastructure

No complete picture of desktop

infrastructure; device relationships

Automated discovery, categorization of

devices; topology and connectivity mapping

Enforcing IT policy compliance

IT sets policies; not able to enforce

Ability to enforce and report compliance on all

devices for device configuration, patch

vulnerability, threat prevention, and Software

License compliance

Managing remote devices behind a firewall

Devices not always connected to VPN; can’t

get to them when needed

ServiceAnywhere enables remote control

access and management even behind a firewall

Enabling lifecycle management and OS migration

Migrate users and their machines to W7/W8

Capture user state, deploy OS to bare metal,

migrate user state and settings

Converging with ITSM based business processes

Need to automate business processes

Full integration with FootPrints ITSM (Service

Catalog, CMDB, Incidents, etc.)

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Short summary

• Inventory your IT assets – know what you

own and exactly how those assets are

being used

• Ensure your devices are current, secure

and compliant with your IT policies

• Remotely access all of your devices –

even those not connected via VPN

• Provide pre-approved self-service for

software downloads, common actions,

and quick links with MyApps

• Integrate client data with your BMC IT

Service Desk

• Reduce

patch

time by 30% through

set-it-and-forget-it automation

• Reduce time to

deploy

operating systems

and applications as much as 86%

• Reduce post-PC-migration service desk

calls

by 80% with integrated profile

migrations

• Realize 100% ROI of your BMC Client

Management investment within 24

months simply leveraging

power

management

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OS & Application

Deployment

Patch

Management

Financial Asset

Management

Software License

Management

Policy

Compliance

Discovery &

Inventory

Remote

Management

Event

Management

Power

Management

Device

Management

MyApps

BMC Client Management

• Onboarding through

XML

• Role

-based permission

• No VPN –

service anywhere

• Automation:

Operational

rules

• Automated

patching

• When a device discovers other

devices – scanner

remembered – devices easily

grouped

even if same name or

IP address

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Lifecycle Approach

Discovery & Inventory

OS & Application Deployment

Patch Management

Software License Management

Policy Compliance

Power Management

Financial Asset Management

Device & Event Management

Remote Management

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• Intelligent Agent

• Adapts to Existing Networks

• Integrates Seamlessly into AD

• Manages all PC’s & Servers

• Supports up to 100K nodes

Scalability

• Single Agent

• Agent-based & Agent-less

• Single Console for Everything

• Automated Wizards/Instant Expert

• Built-in Actions

• Automated Functionality

Simplicity

• Intuitive Security Design

• Delegated Administration

• Console Security & Client Security

• Security Groups per Function

• Integrates with multiple LDAP solutions

Security

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Service Desk Server

Los Angeles - Client Agents

Relay Agent West Coast

Phoenix - Client Agents

Miami - Client Agents

Scalability

Relay Agent East Coast

New York - Client Agents

Asset Core Server

DMZ

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Inventory Management

Auto-discovery (computers, switches,

routers, printers, etc.)

• Remote discovery

• Agent-based/agentless discovery

• Scheduling

• Data uploading and processing

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Purchase

Warranty & Support

In-service

Expiration

Disposal

De

vice

Ow

ner

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Bare-metal OS deployment

• Wizard Driven Setup

• Imaging Progress dashboard

• Customizable PXE boot Menu

• Multiple Images, Multiple

Drivers and Hardware types

• Multicast and Unicast

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Deployment Manager

Software package creation and distribution

Installation

Distribution status

Package

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Software Asset Management

• Manage software licenses

• Monitor deployment

• Track usage

• Verify compliance

• Block unauthorized applications

• Differentiate between software suites and

individual applications

• Eliminate manual task of normalizing,

categorizing, typing vendor information/

product names

• View supported, unsupported and unidentified

software

• Alert and report on out-of-compliance devices

• Consolidate administration of multiple

end-point security solutions

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• Avoid costly fines for software

over-deployment

• Block access to devices and network with

peripheral device control

• Maintain software version currency reducing

options for hackers to exploit

• Monitor compliance status against

pre-defined standards

• At-a-glance customized dashboard view of

device and software compliance

• Out-of-the-box templates

• Customizable alerts

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• Managed or "set it and forget it"

• More than Microsoft – Java, Adobe, Apple, SKYPE, Citrix, Mozilla, etc.

• Operating System, Service Packs and Applications

• 5 Severity Levels to Filter On

• Automatic & Simultaneous Patch Distribution to Thousands of Devices

• Reports & Alert

• Proven Increased Levels of Security & Compliance

• Delegated Administration Capabilities – Person Responsible for Patch

Administration

• Partner with Shavlik, industry leader

• Technology integrated – no 3rd party purchase required

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Reporting

• Integrated reporting and

dashboard engine

• Out of the Box templates

• Leverage queries for report

creation

• Schedule automated report

delivery and dashboard updates

• Customize for your business

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No VPN needed…

• Service Anywhere

• Remote Control via BMC Client Management Console

• Multiple Remote Control Sessions from Single Console

• Direct Connect – No loss of User Productivity

• Desktop Connect – Troubleshooting / Helpdesk / Training

• Quick – Seamless & Simple to Use

• Delegated Administration Capabilities – Person Responsible for Patch

Administration

• Enables management of machines over the Internet without a VPN

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MyApps

• Self-service at your fingertips

• Modern app store on the desktop

• Download software applications, execute

common actions and easily locate quick links

to internal and external sites and content

• Tailor for each device type, user role, or

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—

Bring IT to Life.

™