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Certification Guide Series:

IBM Tivoli Business Service

Manager V4.1.1 Implementation

Budi Darmawan

Thomas Boiocchi

Andre Ricardo Cavalcanti de Araujo

Mario Schuerewegen

Phillip Stanton

Detailed architecture and component

description

Installation and configuration

processing

Managing business

services in real time

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Certification Guide Series: IBM Tivoli Business

Service Manager V4.1.1 Implementation

September 2009

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First Edition (September 2009)

This edition applies to Version 4, Release 1, Modification 1 of IBM Tivoli Business Services Manager (product number 5724-C51).

Note: Before using this information and the product it supports, read the information in “Notices” on page vii.

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Contents

Notices . . . vii

Trademarks . . . viii

Preface . . . ix

The team that wrote this book . . . ix

Become a published author . . . xi

Comments welcome . . . xii

Chapter 1. Certification overview . . . 1

1.1 IBM Professional Certification Program . . . 2

1.1.1 Benefits of certification . . . 3

1.1.2 IBM Tivoli Software Professional Certification . . . 4

1.1.3 Growth through skills. . . 6

1.2 IBM Tivoli Business Services Manager V4.1.1 test objectives . . . 8

1.2.1 Planning . . . 9 1.2.2 Installation . . . 10 1.2.3 Configuration . . . 10 1.2.4 Customization . . . 13 1.2.5 Operations. . . 16 1.2.6 Troubleshooting . . . 20 1.3 Certification achieved . . . 21

1.3.1 IBM Tivoli Business Service Manager V4.1.1 . . . 22

1.3.2 Tivoli Fault Management Solutions 2008 . . . 23

1.3.3 IBM Service Management Service Availability and Performance Management 2009 . . . 24

1.3.4 IBM Service Management Data Center Management and Transformation 2009. . . 25

1.4 Recommended study resources . . . 26

1.4.1 Courses . . . 26

Chapter 2. Planning. . . 29

2.1 IBM Tivoli Business Service Manager architecture . . . 30

2.1.1 IBM Tivoli Netcool/OMNIBus ObjectServer. . . 31

2.1.2 Netcool License Server . . . 34

2.1.3 Netcool Security Manager . . . 34

2.1.4 IBM Tivoli Netcool GUI Foundation . . . 35

2.1.5 IBM Tivoli Business Service Manager server . . . 35

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2.2.2 Java requirements. . . 38

2.2.3 Web browser support . . . 39

2.2.4 Hardware requirements. . . 39

2.3 Service dependencies diagram . . . 41

2.4 Deployment plan . . . 44 Chapter 3. Installation . . . 45 3.1 Preparation . . . 46 3.1.1 Windows preparation . . . 46 3.1.2 UNIX/Linux preparation . . . 47 3.2 Installation . . . 48

3.2.1 Running the installation wizard . . . 48

3.2.2 Silent installation . . . 67

3.2.3 Uninstallation. . . 68

3.3 Post installation customization . . . 69

3.4 Verification. . . 72

Chapter 4. Configuration . . . 79

4.1 Properties settings. . . 80

4.2 Maintenance schedule . . . 81

4.2.1 Create and edit maintenance schedule. . . 82

4.2.2 Deleting a maintenance schedule . . . 84

4.2.3 Refresh interval . . . 85

4.3 SSL configuration . . . 86

4.4 Security settings . . . 92

4.5 Data sources . . . 95

4.6 Data fetcher. . . 98

4.7 Service templates and service instance . . . 102

4.7.1 Service template . . . 102

4.7.2 Service instances . . . 108

4.8 Auto population rule . . . 111

4.9 ESDA rule . . . 116

Chapter 5. Customization . . . 119

5.1 Custom page and layout . . . 120

5.2 Custom canvas . . . 127

5.3 Setting the default viewer . . . 132

5.4 Tree template editor . . . 134

5.5 Customer customization . . . 141

Chapter 6. Operations. . . 147

6.1 Startup and shutdown . . . 148

6.2 Test event . . . 149

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6.4 XMLconfig and CSS modification . . . 151

6.5 Configuration export and import . . . 151

6.6 Backup and restore . . . 153

6.6.1 Backing up on UNIX . . . 153 6.6.2 Restoring on UNIX . . . 153 6.6.3 Backing up on Windows . . . 154 6.6.4 Restoring on Windows . . . 155 Chapter 7. Troubleshooting . . . 157 7.1 Installation problems . . . 158 7.1.1 Windows . . . 158 7.1.2 UNIX . . . 158 7.2 Operational problems . . . 159 7.3 Upgrade problems . . . 160

Appendix A. Sample test . . . 163

Sample questions. . . 164

Sample question answer . . . 167

Related publications . . . 169

IBM Redbooks . . . 169

Other publications . . . 169

Online resources . . . 170

How to get Redbooks . . . 170

Help from IBM . . . 170

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Notices

This information was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing, IBM Corporation, North Castle Drive, Armonk, NY 10504-1785 U.S.A.

The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION

PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

Any references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk.

IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products.

This information contains examples of data and reports used in daily business operations. To illustrate them as completely as possible, the examples include the names of individuals, companies, brands, and products. All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental.

COPYRIGHT LICENSE:

This information contains sample application programs in source language, which illustrate programming techniques on various operating platforms. You may copy, modify, and distribute these sample programs in any form without payment to IBM, for the purposes of developing, using, marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written. These examples have not been thoroughly tested under all conditions. IBM, therefore, cannot guarantee or imply reliability, serviceability, or function of these programs.

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Trademarks

IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. These and other IBM trademarked terms are marked on their first occurrence in this information with the appropriate symbol (® or ™), indicating US registered or common law trademarks owned by IBM at the time this information was

published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at http://www.ibm.com/legal/copytrade.shtml

The following terms are trademarks of the International Business Machines Corporation in the United States, other countries, or both:

AIX 5L™ AIX® DB2® Foundations™ IBM® Informix® Lotus® Netcool® PartnerWorld® POWER5™ Rational® Redbooks® Redpapers™ Redbooks (logo) ® System i® System p® System z®

Tivoli Enterprise Console® Tivoli®

ValueNet® WebSphere® z/OS®

The following terms are trademarks of other companies:

ValueNet, and the FileNet logo are registered trademarks of FileNet Corporation in the United States, other countries or both.

ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

SUSE, the Novell logo, and the N logo are registered trademarks of Novell, Inc. in the United States and other countries.

Oracle, JD Edwards, PeopleSoft, Siebel, and TopLink are registered trademarks of Oracle Corporation and/or its affiliates.

Red Hat, and the Shadowman logo are trademarks or registered trademarks of Red Hat, Inc. in the U.S. and other countries.

J2EE, Java, JDBC, JSP, JVM, MySQL, Solaris, Sun, Sun Java, and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Active Directory, Expression, Internet Explorer, Microsoft, Windows Server, Windows Vista, Windows, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. Intel Xeon, Intel, Intel logo, Intel Inside logo, and Intel Centrino logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries. Linux is a trademark of Linus Torvalds in the United States, other countries, or both.

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Preface

This IBM® Redbooks® publication is a study guide for the IBM Tivoli® Business Service Manager V4.1.1 certification test. It is aimed at IT professionals who want to be an IBM Certified Professional for this product.

The IBM Tivoli Business Service Manager V4.1.1 implementation test is offered through the IBM Professional Certification program. It is designed to validate the skills required of technical professionals who work in the implementation and deployment of IBM Tivoli Business Service Manager V4.1.1.

This book provides the necessary information for understanding the subject matter. It includes sample questions that will help evaluate personal progress. It familiarizes the readers with the types of questions that may be encountered in the exam.

This guide does not replace practical experience and is not designed to be a stand-alone guide for the subject. Instead, this guide should be combined with educational activities and experiences and used as a very useful preparation guide for exam.

For your convenience, the chapters are based on the certification objectives of the IBM Tivoli Business Service Manager V4.1.1 implementation certification test. Those requirements are planning, prerequisites, installation, configuration, administration, problem determination. Studying each chapter helps you prepare for the objectives of the exam.

The team that wrote this book

This book was produced by a team of specialists from around the world working at the International Technical Support Organization, Raleigh Center.

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Figure 1 Mario, Thomas, Andre, and Phillip

Budi Darmawan is a Project Leader at the International Technical Support Organization, Austin Center. He writes extensively and teaches IBM classes worldwide on all areas of Tivoli and systems management. Before joining the ITSO 10 years ago, Budi worked in Integrated Solution Services, IBM Indonesia as lead implementer and solution architect.

Thomas Boiocchi an IT Specialist based in Italy, working for Tivoli Services since 2007. He joined IBM after working for several years as a Netcool®

Specialist for Eirteic Consulting travelling around the world. He has 10 years of IT experience and previously worked as a system and network administrator in Telkom and banks in Italy. His area of expertise include IBM Tivoli

Netcool/OMNIbus, IBM Tivoli Business Services Manager, Network Manager, and IBM Tivoli Netcool/Impact.

Andre Ricardo Cavalcanti de Araujo is a System Management Information Technology Specialist working with Tivoli Management Product in Brazil. He has 12 years of experience in servers and systems support. He hold a degree in Telecommunication Engineering and has MBA in Network Computer

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Management. His areas of expertise include UNIX/Linux® support, Cisco networking, networking security, and infrastructure and networking management. Mario Schuerewegen is a Technical Presales specialist based in Belgium that specializes in Netcool products. He has 10 years of experience in the network and event management field. His areas of expertise include Cisco networking, SNMP, and network management.

Philip Stanton is an L2 software support specialist based in the United States. He has 12 years of Information Technology experience and holds a Bachelors of Science degree in Business Administration with an emphasis on Information Systems. Most of his experience is in supporting and administrating mixed UNIX® and Microsoft® Windows® platforms for various Business to Business services and e-commerce Web sites. He joined IBM 2 years ago in L2 support for the IBM Tivoli Netcool/OMNIbus, IBM Tivoli Netcool/Webtop, System Service monitors, and Internet Service Monitors software solutions. He currently holds the following certifications: Netcool Core V2, Netcool Core V3, Tivoli Level 2 Support Tools and Processes, and MCSE NT4/2000.

Thanks to the following people for their contributions to this project: Tamikia Barrow, Margaret Ticknor, Wade Wallace

International Technical Support Organization, Raleigh Center Jill Kanatzar

IBM Software Group, Worldwide Sales Channel Growth Executive

Become a published author

Join us for a two- to six-week residency program! Help write a book dealing with specific products or solutions, while getting hands-on experience with

leading-edge technologies. You will have the opportunity to team with IBM technical professionals, Business Partners, and Clients.

Your efforts will help increase product acceptance and customer satisfaction. As a bonus, you will develop a network of contacts in IBM development labs, and increase your productivity and marketability.

Find out more about the residency program, browse the residency index, and apply online at:

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Comments welcome

Your comments are important to us!

We want our books to be as helpful as possible. Send us your comments about this book or other IBM Redbooks publications in one of the following ways:

򐂰 Use the online Contact us review Redbooks form found at: ibm.com/redbooks

򐂰 Send your comments in an e-mail to: redbooks@us.ibm.com

򐂰 Mail your comments to:

IBM Corporation, International Technical Support Organization Dept. HYTD Mail Station P099

2455 South Road

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Chapter 1.

Certification overview

This chapter provides an overview of the skills requirements needed to obtain an IBM Tivoli Business Service Manager V4.1.1 certification. This chapter provides a comprehensive review of topics that are essential for obtaining the certification in the following sections:

򐂰 1.1, “IBM Professional Certification Program” on page 2

򐂰 1.2, “IBM Tivoli Business Services Manager V4.1.1 test objectives” on page 8

򐂰 1.3, “Certification achieved” on page 21

򐂰 1.4, “Recommended study resources” on page 26

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1.1 IBM Professional Certification Program

Having the right skills for the job is critical in the growing global marketplace. IBM Professional Certification is designed to validate your skills and proficiency with the latest IBM solution and product technology. It can help provide that

competitive edge.

The Professional Certification Program from IBM offers a business solution for skilled technical professionals seeking to demonstrate their expertise to the world. The program is designed to validate your skills and demonstrate your proficiency in the latest IBM technology and solutions. In addition, professional certification may help you excel at your job by giving you and your employer the confidence that your skills have been tested. You may be able to deliver higher levels of service and technical expertise than non-certified employees and move to a faster career track.

The certification requirements are difficult, but they are not overwhelming. IBM Professional Certification is a rigorous process that differentiates you from everyone else. The mission of IBM Professional Certification is to:

򐂰 Provide a reliable, valid, and fair method of assessing skills and knowledge.

򐂰 Provide IBM with a method of building and validating the skills of individuals and organizations.

򐂰 Develop a loyal community of highly skilled certified professionals who recommend, sell, service, support, and use IBM products and solutions. The Professional Certification Program from IBM has developed certification role names to guide you in your professional development. The certification role names include IBM Certified Specialist, IBM Certified Solutions/Systems Expert, and IBM Certified Advanced Technical Expert. These role names are for

technical professionals who sell, service, and support IBM solutions. For

technical professionals in application development, the certification roles include IBM Certified Developer Associate and IBM Certified Developer. An IBM Certified Instructor certifies the professional instructor.

The Professional Certification Program from IBM provides you with a structured program leading to an internationally recognized qualification. The program is designed for flexibility by allowing you to select your role, prepare for and take tests at your own pace, and, in some cases, select from a choice of elective tests best suited to your abilities and needs. Some roles also offer a shortcut by giving credit for a certification obtained in other industry certification programs.

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You can be a network administrator, systems integrator, network integrator, solution architect, solution developer, value-added reseller, technical coordinator, sales representative, or educational trainer. Regardless of your role, you can start charting your course through the Professional Certification Program from IBM today.

The IBM Professional Certification Program Web site is available at the following address:

http://www.ibm.com/certify/index.shtml

1.1.1 Benefits of certification

Certification is a tool to help objectively measure the performance of a

professional on a given job at a defined skill level. Therefore, it is beneficial for individuals who want to validate their own skills and performance levels, their employees, or both. For optimum benefit, the certification tests must reflect the critical tasks required for a job, the skill levels of each task, and the frequency by which a task needs to be performed. IBM prides itself in designing

comprehensive, documented processes that ensure that IBM certification tests remain relevant to the work environment of potential certification candidates. In addition to assessing job skills and performance levels, professional certification can also provide such benefits as:

򐂰 For employees:

– Promotes recognition as an IBM certified professional – Helps to create advantages in interviews

– Assists in salary increases, corporate advancement, or both – Increases self-esteem

– Provides continuing professional benefits

򐂰 For employers:

– Measures the effectiveness of training

– Reduces course redundancy and unnecessary expenses – Provides objective benchmarks for validating skills – Makes long-range planning easier

– Helps to manage professional development – Aids as a hiring tool

– Contributes to competitive advantage – Increases productivity

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Specific benefits can vary by country (region) and role. In general, after you become certified, you should receive the following benefits:

򐂰 Industry recognition

Certification may accelerate your career potential by validating your

professional competency and increasing your ability to provide solid, capable technical support.

򐂰 Program credentials

As a certified professional, you receive through e-mail your certificate of completion and the certification mark associated with your role for use in advertisements and business literature. You can also request a hardcopy certificate, which includes a wallet-size certificate.

The Professional Certification Program from IBM acknowledges the individual as a technical professional. The certification mark is for the exclusive use of the certified individual.

򐂰 Ongoing technical vitality

IBM Certified professionals are included in mailings from the Professional Certification Program from IBM.

1.1.2 IBM Tivoli Software Professional Certification

The IBM Tivoli Professional Certification program offers certification testing that sets the standard for qualified product consultants, administrators, architects, and Business Partners.

The program also offers an internationally recognized qualification for technical professionals seeking to apply their expertise in today's complex business environment. The program is designed for those who implement, buy, sell, service, and support IBM Tivoli solutions and want to deliver higher levels of service and technical expertise.

Benefits of being Tivoli certified

Tivoli certification provides the following benefits:

򐂰 For the individual:

– IBM Certified certificate and use of logos on business cards – Recognition of your technical skills by your peers and management – Enhanced career opportunities

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򐂰 For the IBM Business Partner:

– Confidence in the skills of your employees

– Enhanced partnership benefits from the IBM Business Partner program – Billing your employees out at higher rates

– Strengthens your proposals to customers

– Demonstrates the depth of technical skills available to prospective customers

򐂰 For the customer:

– Confidence in the service professionals handling your implementation – Ease of hiring competent employees to manage your Tivoli environment – Enhanced return on investment (ROI) through more thorough integration

with Tivoli and third-party products

– Ease of selecting a Tivoli Business Partner that meets your specific needs

Certification checklist

The certification process is as follows:

1. Select the certification that you want to pursue.

2. Determine which test or tests are required by reading the certification role description.

3. Prepare for the test, using the following resources:

– Test objectives (1.2, “IBM Tivoli Business Services Manager V4.1.1 test objectives” on page 8)

– Recommended educational resources (1.4, “Recommended study resources” on page 26)

– Sample/assessment test (Appendix A, “Sample test” on page 163) – Other reference materials

– Opportunities for experience

4. Register to take a test by contacting one of our worldwide testing vendors: – Thomson Prometric

– Pearson Virtual University Enterprises (VUE)

5. Take the test. Be sure to keep the Examination Score Report provided upon test completion as your record of taking the test.

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6. Repeat steps three through five until all required tests are successfully completed for the desired certification role. If additional requirements are needed (such as another vendor certification or exam), follow the instructions on the certification description page to submit these requirements to IBM. 7. After you complete your certification requirements, you will be sent an e-mail

asking you to accept the terms of the IBM Certification Agreement before receiving the certificate.

8. Upon acceptance of the terms of the IBM Certification Agreement, an e-mail will be sent containing the following electronic deliverables:

– A Certification Certificate in PDF format, which can be printed in either color or black and white

– A set of graphic files of the IBM Professional Certification mark associated with the certification achieved

– Guidelines for the use of the IBM Professional Certification mark

9. To avoid unnecessary delay in receiving your certificate, ensure that we have your current e-mail on file by keeping your profile up to date. If you do not have an e-mail address on file, your certificate will be sent through postal mail.

After you receive a certificate by e-mail, you can also contact IBM at

mailto:certify@us.ibm.com to request that a hardcopy certificate be sent by postal mail.

1.1.3 Growth through skills

Customers want to work with experts who understand their business and can help them achieve their objectives. IBM Business Partners who have expertise across the IBM software portfolio are well positioned to deliver high client value. IBM Software is announcing the next step in our Business Partner channel strategy by focusing on Growth Through Skills. In October 2009, IBM will roll out a new controlled distribution model to maximize value to our Business Partners and customers.

A subset of the IBM software portfolio will continue to be offered through the open distribution model or by using Software ValueNet®. The benefits of the growth through skills program are:

򐂰 Protects and maximizes your return on investment (ROI) in the technical, sales and marketing skills you have developed.

򐂰 Places a premium on your skills and solutions that differentiate your ability to offer your customers guidance in a tough economy.

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򐂰 Rewards the value you bring throughout the sales cycle through the lucrative IBM Software Value Incentive (SVI).

򐂰 Provides financial rewards for integrating IBM software with your business solutions through the Value Advantage Plus (VAP) incentive.

򐂰 Accelerates your growth with experienced software Value Added Distributors (VADs).

򐂰 Improves access to IBM resources, including industry-leading sales, technical, and marketing.

Authorization to resell IBM software products within controlled distribution is achieved at the product group level. There are 14 products groups across the five brands.

򐂰 WebSphere® – SOA Foundation – Connectivity

– Business Process Management – Commerce

– SOA Appliances

– Enterprise Solutions (IBM System z®)

򐂰 Tivoli

– Storage Management

– Security & Compliance Management – Automation

– Enterprise Asset Management

򐂰 Information Management – Heritage CM – Data Management 򐂰 Lotus® 򐂰 Portal 򐂰 Rational®

The criteria for authorization to resell IBM Software products within controlled distribution include:

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򐂰 Approved participation in Software Value Incentive (SVI) or Value Advantage Plus (VAP)

– For SVI, technical and sales skills in the product group(s) you want to sell – For VAP, an approved solution containing the product group(s) you want to

sell

򐂰 An approved PartnerPlan

򐂰 Minimum revenue participation levels within SVI and VAP after the first year IBM provides comprehensive enablement options to support the education, training, and certifications necessary to qualify for authorization to resell:

򐂰 Leverage the readiness assessment tools and work with your Distributor or IBM Business Partner Sales Representative to explore enablement

opportunities and support.

򐂰 Visit the Subject Matter Expert (SME) Zone on the Virtual Innovation Center as a single point of entry to review software education and customized roadmaps.

򐂰 Learn about the You Pass, We Pay education reimbursement.

򐂰 Participate in readiness events throughout the year and revisit the Web for updates and the latest support materials.

1.2 IBM Tivoli Business Services Manager V4.1.1 test

objectives

The test has the following objectives:

򐂰 1.2.1, “Planning” on page 9 򐂰 1.2.2, “Installation” on page 10 򐂰 1.2.3, “Configuration” on page 10 򐂰 1.2.4, “Customization” on page 13 򐂰 1.2.5, “Operations” on page 16 򐂰 1.2.6, “Troubleshooting” on page 20

For the most updated objectives of the IBM Tivoli Business Services Manager V4.1.1 Implementation test (test #436), refer to the following address:

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This test has the following aspects:

򐂰 Number of questions: 51

򐂰 Time allowed in minutes: 90

򐂰 Required passing score: 65%

򐂰 Test languages: English

1.2.1 Planning

Given vendor documentation, customer documentation, and requirements, validate the customer environment so that customer requirements are fulfilled and IBM Tivoli Business Services Manager is ready to install, with emphasis on the following steps:

1. Verify operating systems. 2. Verify OS patches. 3. Verify DNS.

4. Identify a non-root login. 5. Determine disk space. 6. Determine memory.

7. Determine failover configuration. 8. Determine authentication types.

Given business service information, determine which services to monitor, the service dependencies, the service-affecting events and data, and create a diagram so that all service dependencies are shown, with emphasis on performing the following tasks:

1. Determine the highest-level services to monitor.

2. Determine what applications, devices, and so on that support the high-level services

3. Determine how the lower-level services affect the higher-level services. 4. Determine what events or data affects each service type.

Given IBM Tivoli Business Services Manager prerequisites, server information, and expected product load information, verify the prerequisites are met, create a deployment plan so that business objectives are met, with emphasis on

performing the following tasks:

1. Ensure the prerequisites for the IBM Tivoli Business Services Manager product are met.

2. Determine the IBM Tivoli Business Services Manager installation plan (simple or advanced; one host, two hosts, or four hosts).

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1.2.2 Installation

Given the installation media and prerequisites for IBM Tivoli Business Services Manager, install IBM Tivoli Business Services Manager using the installation program so that all IBM Tivoli Business Services Manager components are installed, with emphasis on the following steps:

1. Create an IBM Tivoli Business Services Manager user. (In UNIX, create a local, non-root user ID with shell capabilities; in Windows, create a user that is a member of the local administrator group, not a user that is a member of the domain administrator group.)

2. Obtain the installation media.

3. Ensure that the prerequisites for IBM Tivoli Business Services Manager product are met.

4. Run the installation program. (Run launchpad.sh in UNIX and launchpad.exe in Windows.)

Given a running ObjectServer and IBM Tivoli Business Services Manager server, discover the ObjectServer schema so that IBM Tivoli Business Services

Manager events appear in the ObjectServer, with emphasis on the following steps:

1. Run $NCHOME/bin/rad_discover_schema ObjectServer. 2. Run $NCHOME/bin/rad_discover_schema OutputObjectServer.

3. Verify that IBM Tivoli Business Services Manager events are appearing in the ObjectServer.

1.2.3 Configuration

Given the customer requirements, service model requirements, product manuals, and maintenance schedules, edit the log levels and maintenance schedules, verify the IBM Tivoli Netcool/OMNIbus connection, and configure properties so that a IBM Tivoli Business Services Manager server settings are configured, with emphasis on the following steps:

1. Edit the log detail levels (RAD_server.props, RAD_policylogger.props, and log4j.properties).

2. Edit the maintenance schedules using the GUI.

3. Edit the scheduleTime.xml file to delete a maintenance schedule.

4. Configure the properties (Servicetree refresh interval, service model time out, discriminator field, and default service viewer type) in RAD_sla.props and

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Given a Data Source type and the correct Data Source connectivity information, and assuming that they exist and work, create a Data Source mapping within IBM Tivoli Business Services Manager so that external information can affect the status of services in a service model, with emphasis on the following steps: 1. Log in to IBM Tivoli Business Services Manager.

2. Switch to the Service Administration window. 3. Click the Data tab.

4. Click the New button.

5. Enter the Data Source Settings and connectivity information. 6. Click Test Data Source.

7. Save your settings.

Given the query data, a timing interval, and an existing data source name, create a Data Fetcher so that results are returned to IBM Tivoli Business Services Manager, with emphasis on the following steps:

1. Log in to IBM Tivoli Business Services Manager. 2. Switch to the Service Administration window. 3. Click the Data Fetcher tab.

4. Click the New button.

5. Enter a unique name for the data fetcher. 6. Select the Data Source.

7. Enter the SQL Query

8. Enter the expression for the SQL query 9. Set up the interval.

10.Click the View button.

Given access to IBM Tivoli Business Services Manager, and service template and service instance information, configure a service template and service instance so that a service model is displayed, with emphasis on the following steps:

1. Log in to IBM Tivoli Business Services Manager. 2. Switch to the Service Administration window. 3. Select the Templates tab.

4. Click the New button. 5. Enter the template settings. 6. Create the template rules. 7. Save the service template.

8. Switch to the Service Administration window. 9. Select the Services tab.

10.Click the New button.

11.Enter the service instance settings. 12.Select the service template. 13.Click the Identification field tab. 14.Enter the field’s value.

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15.Save the service instance.

Given the SSL certificate was created or purchased, IBM Tivoli Business Services Manager was installed, and you have the server login information, create SSL Secured Access to the IBM Tivoli Business Services Manager server so that customer data is protected, with emphasis on the following steps:

򐂰 Security Manager SSL Authentication: a. Log in to the Security Manager server.

b. Create a Security Manager Server Certificate.

c. Add the certificate properties to SM_servletservice.props. d. Encrypt the keypass password.

e. Configure SM_server.props.

򐂰 IBM Tivoli Business Services Manager SSL Authentication: a. Log in to the IBM Tivoli Business Services Manager server.

b. Create the Security Manager Server Certificate (if different from NCSM). c. Add the certificate properties to server.props.

d. Configure server.xml.

Given access to IBM Tivoli Business Services Manager and an existing and configured Data Source, Data Fetcher, and service template, create

AutoPopulation rules in a template so that a Service is created automatically, with emphasis on the following steps:

1. Log in to IBM Tivoli Business Services Manager. 2. Switch to the Service Administration window. 3. Click the Templates tab.

4. Edit the template.

5. Click the Create Auto-Population Rules button. 6. Enter a unique rule name.

7. Select the incoming status rule. 8. Enter the Auto-Population information. 9. Repeat step 8 for any parent configuration. 10.Save the service template.

Given an existing template and access to IBM Tivoli Business Services Manager, create rules so that an enriched event can be displayed on the service model, with emphasis on the following steps:

1. Edit the template.

2. Create a dependency rule by clicking the Rule tab. 3. Select the outage information.

4. Save your changes. 5. Edit the template.

6. Create an incoming status rule by clicking the Rule tab.

7. Determine whether to create a good/marginal/bad rule or numerical rule. 8. Enter the rule settings.

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9. Save your changes. 10.Edit the template.

Given an existing service template, data sources, and product documentation, create a service using External Service Dependency Adapter (ESDA) so that the ESDA rule is configured, with emphasis on the following steps:

1. Edit the template.

2. Create an ESDA rule by clicking the Rule tab.

3. Determine whether the ESDA is a child or parent rule. 4. Select Data Source.

5. Enter an SQL query.

6. Enter the Expressions field information, 7. Verify the selected template.

8. Click Enabled.

Given an existing service instance and existing user or group, add security permissions to service instance so that access to view or edit the server instance is restricted., with emphasis on the following steps:

1. Edit the service instance. 2. Click the Security tab. 3. Select the users or groups. 4. Select the privileges. 5. Save the service instance.

1.2.4 Customization

Given the customer page template was verified, there is product documentation, IBM Tivoli Business Services Manager is installed, and the admin user has been defined, create a custom page using customer specified layouts and viewpoints so that a custom page is properly displayed, with emphasis on the following steps:

1. Log in to the IBM Tivoli Business Services Manager GUI as the admin user. 2. Switch to the Administration window.

3. Switch to the Layout tab. 4. Click the Add button.

5. Type in the page name and page title. 6. Select the correct category name and value. 7. Click Add.

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9. Select the layout (menu pane, one column, tab pane, three columns, two columns, or state-maintained tab pane)

10.Select the Security ID (user only, default, admin view only, admins only, and user view only).

11.Add the designated viewpoint (active event list, chartview, iframe example, lightweight event list, mapview, service details, service tree, service viewer, table view, urgent service, version information, or end of viewpoints), pane, or view.

12.Organize the viewpoints as specified by the template. 13.Select the decoration specified by the template. 14.Save the page.

Given that IBM Tivoli Business Services Manager is installed, an admin user is defined, and there is a service model, product documentation, and canvas template, create a custom canvas in the appropriate way, add and organize indicator icons and decorations, select the background color, and save the canvas so that the custom canvas can be displayed, with emphasis on the following steps:

1. Log in to IBM Tivoli Business Services Manager as an admin user. 2. Switch to the Service Administration window.

3. If the canvas should be tied to an instance, display the instance in the service viewer.

4. Click the Create Canvas button in the service viewer.

5. If the canvas should not be tied to an instance, click the Custom canvases selector.

6. Click the Create custom canvas button.

7. Add the indicator icons as specified by the predefined canvas template. 8. When adding indicator icons, specify the correct rules for each value. 9. Organize icons on the canvas.

10.Add and organize decorations. 11.Select the background color. 12.Save the canvas.

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Given that IBM Tivoli Business Services Manager is install, an admin user is defined, and there are existing custom pages, templates, metric rules, data sources, data fetchers, and product documentation, create a new tree template that defines the templates to be used and data to be displayed so that a custom scorecard is created to display external data, with emphasis on the following steps:

򐂰 Log in to the IBM Tivoli Business Services Manager GUI as the admin user.

򐂰 Switch to the Service Administration window.

򐂰 From the services selector, click the Tree Template Editor button.

򐂰 Create a new tree template.

򐂰 Select the new tree template.

򐂰 Change the sizing for columns to be displayed.

򐂰 Create the columns to be displayed on the custom scorecard.

򐂰 Select the templates to be used.

򐂰 For each template, select the user defined metric/incoming status rule or system defined rule.

򐂰 Relate each rule that is selected to a column on the tree.

򐂰 Edit the policy to customize what is displayed in the column, such as the value being received or the custom icon.

򐂰 Save the tree template.

򐂰 Switch to the custom page where the custom service tree should be located.

򐂰 Edit the service tree viewpoint.

򐂰 Select the new tree template and the starting service instance.

Given the client's custom images, customize the IBM Tivoli Business Services Manager page header and viewpoint header, as well as the custom service tree icons, so that IBM Tivoli Business Services Manager displays the customer's header images and custom service tree icons, with emphasis on the following steps:

1. Place all the custom background header images in the appropriate directory. 2. Edit the background-image for the file

$NCHOME/guifoundation/webapps/desktop/css/ngf/ngf.css so that it points IBM Tivoli Business Services Manager to display new header images in the following sections:

– Table.netcool-topheader – Td.netcool-topheader-left – Td.netcool-topheader-right

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3. Edit the background-image for the file

$NCHOME/guifoundation/webapps/desktop/css/viewpoint.css to point IBM Tivoli Business Services Manager to display new viewpoint header images in the following sections:

– table.vp_header td.vp_header_left – table.vp_header vp_header_title – table.vp_header td.vp_header_right

Given the custom icons and defined service model, customize IBM Tivoli Business Services Manager so that the client service tree displays custom icons, with emphasis on the following steps:

1. Place all custom icon images in the directory

$NCHOME/guifoundaiton/webapps/sla/images.

2. Edit the following policy to change the icon based on the current column by using the tree template:

a. Place the editor in the IBM Tivoli Business Services Manager GUI. b. Change the VALUE variable for each icon that should display if the column

name is customized.

c. Have the icon based on the icon that would normally be displayed. 3. Save the policy.

1.2.5 Operations

Given the dependencies between all four IBM Tivoli Business Services Manager components, perform the correct starting order (License Server, IBM Tivoli Netcool/OMNIbus, Security Manager, and then IBM Tivoli Business Services Manager) and stopping order (IBM Tivoli Business Services Manager, Security Manager, IBM Tivoli Netcool/OMNIbus, nd then License Server) of all four components so that all four components will function properly and will allow for a login to the IBM Tivoli Business Services Manager console, with emphasis on the following steps:

򐂰 The order of starting IBM Tivoli Business Services Manager components are: a. Start IBM Tivoli Netcool Common License Server by running the following

commands:

• UNIX: $NCHOME/license/bin/nc_start_license

• Windows: net start “NCO Flex License Manager” or start from the services window.

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b. Start IBM Tivoli Netcool/OMNIbus by running the following commands: • UNIX: $OMNIHOME/bin/nco_objserv

• Windows: net start“Netcool OMNIbus ObjectServer”

c. Start IBM Tivoli Netcool Security Manager by running the following commands:

• UNIX: $NCHOME/security/bin/ncsm_server

• Windows: net start“Netcool Security Manager Server” d. Start IBM Tivoli Business Services Manager by running the following

commands:

• UNIX: $NCHOME/bin/rad_server

• Windows: net start “Netcool Postgres Database” and net start “Netcool GUI Foundation Server”

򐂰 The order of stopping IBM Tivoli Business Services Manager components are:

a. Stop IBM Tivoli Business Services Manager by running the following commands:

• UNIX: $NCHOME/bin/rad_shutdown

• Windows: net stop “Netcool GUI Foundation Server” and net stop “Netcool Postgres Database”

b. Stop IBM Tivoli Netcool Security Manager by running the following commands:

• UNIX: $NCHOME/security/bin/ncsm_shutdown

• Windows: net stop “Netcool Security Manager Server

c. Stop IBM Tivoli Netcool/OMNIbus by running the following commands: • UNIX:

$OMNIHOME/bin/nco_sql -S NCOMS -U root -P "" alter system shutdown

go Exit

• Windows: net stop “Netcool OMNIbus ObjectServer”

d. Stop IBM Tivoli Netcool Common License Server by running the following commands:

• UNIX: $NCHOME/license/bin/nc_stop_license

• Windows: net stop “NCO Flex License Manager” or stop it from services window

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Given that you have configured a service model, use the rad_sendevent utility to send test events to the IBM Tivoli Business Services Manager ObjectServer so that you can confirm that the services in the model respond to service-affecting ObjectServer events properly, with emphasis on the following steps:

1. Issue the rad_sendevent command using the following syntax:

rad_sendevent <ObjectServer host> <ObjectServer port> <ObjectServer userid> <ObjectServer Password or "">

where:

ObjectServer host Name of host machine running the ObjectServer monitored by IBM Tivoli Business Services Manager ObjectServer port Port number for the ObjectServer monitored by IBM

Tivoli Business Services Manager

ObjectServer userid The user name needed to access the ObjectServer ObjectServer Password

Password for the user ID.

2. Enter "" for no password. After issuing the rad_sendevent command, a READY

prompt will appear; enter the field name. 3. Press the Enter key.

4. Type the field value pair on the next line. 5. Press the Enter key again.

6. When finished typing the field name and value pairs for an event, press the Enter key twice.

7. Then either send another event, or press Ctrl-c to exit rad_sendevent. Given that IBM Tivoli Business Services Manager V4.1.1 is installed and an ObjectServer is running, modify the IBM Tivoli Netcool/OMNIbus schema using the TBSM_db_update.sql file so that the additional fields are now imported to the alerts.status table and an additional table called alerts.service_deps is also added to the schema of the ObjectServer, with emphasis on the following steps: 1. Verify that the tbsm_db_update.sql file is located in the appropriate directory. 2. Modify the IBM Tivoli Netcool/OMNIbus ObjectServer schema by issuing the

following command:

cat $NCHOME/guifoundation/webapps/sla/install/tbsm_db_update.sql | $OMNIHOME/bin/nco_sql -server <servername> -user <username>

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where:

servername The name of the ObjectServer you want to create for Netcool/RAD

username The ObjectServer user name password The ObjectServer password Given that a file is manually edited in the

$NCHOME/guifoundation/webapps/sla/av/xmlconfig and

$NCHOME/guifoundation/webapps/sla/av/css directories, issue the

rad_reinitcanvas script so that you see the changes from the IBM Tivoli Business Services Manager GUI without having to restart the RAD server, with emphasis on the following steps:

1. Edit any file manually within the following directories:

$NCHOME/guifoundation/webapps/sla/av/css $NCHOME/guifoundation/webapps/sla/av/xmlconfig

2. Execute $NCHOME/bin/rad_reinitcanvas (for UNIX) or

%NCHOME%/bin/rad_reinitcanvas.bat (for Windows)

3. View the service tree to see your changes

Given that the desired services, templates, data fetchers, and data sources are configured on another IBM Tivoli Business Services Manager server, perform the exporting and importing of service configuration using the radshell function so that services are configured successfully without having to manually create them again, with emphasis on the following steps:

1. On the IBM Tivoli Business Services Manager server with existing services configured, use the radshell export function as follows:

a. Execute $NCHOME/bin/rad_radshell.

b. When the prompt changes to radshell>, type export ();. c. Press Enter.

d. When you are finished exporting, type exit ();.

e. Press Enter. All of the service templates, services, data fetchers, and data sources are now written to a file named export.radsh in the

$NCHOME/guifoundation/webapps/sla directory.

2. Copy the export.radsh file into the $NCHOME/guifoundation/webapps/sla

directory of the IBM Tivoli Business Services Manager server to which you want to import the services.

3. Import the file into that IBM Tivoli Business Services Manager server and enter the command cat export.radsh | $NCHOME/bin/rad_radshell.

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1.2.6 Troubleshooting

Given that there is an IBM Tivoli Business Services Manager V4.1.1 installation failure on a Windows platform with MSIEXEC error 1603 in the installation logs and a console error Insufficient space in Javaheap to satisfy allocation request, first uninstall IBM Tivoli Business Services Manage, including removing the %NCHOME% directory, and when reinstalling IBM Tivoli Business Services Manager, make sure that the pgservice user is created using the correct guidelines so that the IBM Tivoli Business Services Manager install will not fail due to the rights of the pgservice user. Emphasize the following steps:

1. Make sure that the failed installation is cleaned up.

2. Stop all the Netcool Services (you must have rebooted since the original installation).

3. Select Start Control Panel Add or Remove Programs, select IBM Tivoli Business Service Manager (TBSM), and select the Change/Remove button.

4. Read the information in the Welcome window and click Next.

5. in this window, all the features that have been installed are selected by default. Select the features to uninstall and click Next. Read the listing of the features that will be removed. Click Uninstall.

6. Read the post-uninstallation summary information and click Finish. 7. Reboot the computer after the uninstallation process finishes.

8. If all the components have been uninstalled, remove the %NCHOME% directory. Given that there is an IBM Tivoli Business Services Manager V4.1.1 installation failure on a UNIX platform, and subsequent installation attempts also fail and give the error Import of the schema failed, uninstall IBM Tivoli Business Services Manager using uninstaller.bin, delete the file

/var/tmp/locknetcool, and log in as a non-root user and reinstall IBM Tivoli Business Services Manager so that a successful install is achieved. Emphasize the following steps:

1. Run cd $NCHOME/_uninst and run ./uninstaller.bin.

2. Delete the file /var/tmp/locknetcool. The /var/tmp/locknetcool file remains from a previous installation attempt. The license server fails to start, and as a result, the IBM Tivoli Netcool/OMNIbus ObjectServer installation also fails (failure to import schema into the ObjectServer). The installation must be done by someone with a non-root user ID. The IBM Tivoli Business Services Manager 4.1.1 installation program does not support logging in as root and then switching from root to a different user ID. If you are logged in as root, log out and then log in using a non-root user ID.

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3. Re-install IBM Tivoli Business Services Manager V4.1.1.

Given that you have upgraded from IBM Tivoli Business Services Manager V4.1 to IBM Tivoli Business Services Manager 4.1.1 on Windows with the IBM Tivoli Business Services Manager Reports component, and out of memory errors occur after you view a few reports and the IBM Tivoli Business Services Manager server stops running, set the registry entries for the JVM™ options for the NCGFServer service executable so that the server should continue running when reviewing reports. Emphasize the following steps:

Set the registry entries for JVM options for the NCGFServer service executable as follows:

1. If it is running, stop the IBM Tivoli Netcool GUI Foundation Server service. 2. To open the registry editor, select Start Run and enter regedit in the

window that opens.

3. From the Registry Editor, select HKEY_LOCAL_MACHINESOFTWARE Apache Software Foundation Procrun2.0NCGFServer Parameters Java™.

4. To see the JVM options, double click Options in the right-hand column. 5. In the Edit Multi-String window, add these parameters:

-XX:MaxPermSize=128m -XX:+DisableExplicitGC

6. Start the IBM Tivoli Netcool GUI Foundation Server service.

1.3 Certification achieved

The test IBM Tivoli Netcool/Impact V4.0 Implementation (#938) is a prerequisite for achieving the following certifications:

򐂰 1.3.1, “IBM Tivoli Business Service Manager V4.1.1” on page 22

򐂰 1.3.2, “Tivoli Fault Management Solutions 2008” on page 23

򐂰 1.3.3, “IBM Service Management Service Availability and Performance Management 2009” on page 24

򐂰 1.3.4, “IBM Service Management Data Center Management and Transformation 2009” on page 25

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1.3.1 IBM Tivoli Business Service Manager V4.1.1

IBM Tivoli Business Service Manager V4.1.1 is an IBM Certified Deployment Professional certification.

Target audience

An IBM Certified Deployment Professional - IBM Tivoli Business Service Manager V4.1.1 is a technical professional responsible for planning, installing, configuring, customizing, problem determination, and administering of an IBM Tivoli Business Service Manager.

Recommended prerequisite skills

The following qualifications are requirements for success:

򐂰 Creating IBM Tivoli Business Service Manager V4.1.1 templates, services, and SLA rules

򐂰 Performing a complete backup of the full IBM Tivoli Business Services Manager Environment for either moving it to another system or restore an IBM Tivoli Business Services Manager environment in case of a crash

򐂰 Knowledge of IBM Tivoli Netcool/OMNIbus

򐂰 Knowledge of Security Manager (users, roles, groups, and how to set permissions of objects)

򐂰 Knowledge of external authentication by way of IBM Tivoli Netcool/OMNIbus and LDAP

򐂰 Configuring IBM Tivoli Business Services Manager to work in an SSL environment for the SM heading

򐂰 Knowledge of customizing canvases and scorecards

򐂰 Knowledge of data fetchers and ESDAs

򐂰 Configuring custom pages and layouts

򐂰 Knowledge of custom viewpoint actions

In addition, experience in the following areas is highly recommended:

򐂰 Basic understanding of IBM Tivoli Netcool/Impact Policy development

򐂰 Basic understanding of IBM Tivoli Netcool/Webtop configuration

Requirements

This certification requires one test: Test 436 - IBM Tivoli Business Service Manager V4.1.1 Implementation

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1.3.2 Tivoli Fault Management Solutions 2008

Tivoli Fault Management Solutions 2008 is an IBM Certified Advanced Deployment Professional certification.

Target audience

An IBM Certified Advanced Deployment Professional - Tivoli Fault Management Solutions 2008 is an individual who has demonstrated a higher level of

implementation knowledge and skill both in breadth and in depth in the IBM Tivoli Fault Management solutions area.

Requirements

This certification requires four tests.

򐂰 Any one of the following tests:

– Test 901 - IBM Tivoli Netcool/OMNIbus V7.1 Implementation – Test 933 - IBM Tivoli Netcool/OMNIbus V7.2 Implementation

򐂰 Test 922 - IBM Tivoli Netcool/Webtop V2.0

򐂰 Any two of the following tests:

– Test 890 - IBM Tivoli Monitoring V6.1 Implementation

– Test 897 - IBM Tivoli Network Manager IP Edition V3.7 Implementation – Test 905 - IBM Tivoli Composite Application Manager for WebSphere V6.1 – Test 920 - IBM Tivoli Composite Application Manager for Response Time

V6.2 Implementation

– Test ITIL® - Information Technology Infrastructure Library -- Foundations™

– Test 436 - IBM Tivoli Business Service Manager V4.1.1 Implementation – Test 938 - IBM Tivoli Netcool/Impact V4.0 Implementation

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1.3.3 IBM Service Management Service Availability and Performance

Management 2009

IBM Service Management Service Availability and Performance Management 2009 is an IBM Certified Advanced Deployment Professional certification.

Target audience

An IBM Certified Advanced Deployment Professional - IBM Service Management Service Availability and Performance Management 2009 is an individual who has demonstrated a higher level of implementation knowledge and skill both in breadth and in depth in the IBM Tivoli Service Availability and Performance Management solutions area.

Requirements

This certification requires four tests.

򐂰 Test 000-436 - IBM Tivoli Business Service Manager V4.1.1 Implementation

򐂰 Any one of the following tests:

– Test 000-905 - IBM Tivoli Composite Application Manager for WebSphere V6.1

– Test 000-920 - IBM Tivoli Composite Application Manager for Response Time V6.2 Implementation

򐂰 Test 000-908 - IBM Tivoli Monitoring V6.2 Implementation

򐂰 Any one of the following tests:

– Test ITIL - Information Technology Infrastructure Library -- Foundations – Test 000-435 - IBM Tivoli Workload Scheduler V8.4 Implementation – Test 000-897 - IBM Tivoli Network Manager IP Edition V3.7

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1.3.4 IBM Service Management Data Center Management and

Transformation 2009

IBM Service Management Data Center Management and Transformation 2009 is an IBM Certified Advanced Deployment Professional certification.

Target audience

An IBM Certified Advanced Deployment Professional - IBM Service Management Data Center Management and Transformation 2009 is an individual who has demonstrated a higher level of implementation knowledge and skill both in breadth and in depth in the IBM Tivoli Data Center Management and Transformation solutions area.

Requirements

This certification requires three or four tests. The tests are:

򐂰 Test 000-011 IBM Tivoli Application Dependency and Discovery Manager V7.1 Implementation

򐂰 Test 000-908 IBM Tivoli Monitoring V6.2 Implementation

򐂰 Any one or two of the following tests:

– Test ITIL - Information Technology Infrastructure Library - Foundations – Test 000-012 IBM Tivoli Usage and Accounting Manager V7.1

Implementation

– Test 000-253 IBM WebSphere Application Server Network Deployment V6.1 Core Administration

– Test 000-435 IBM Tivoli Workload Scheduler V8.4 Implementation

– Test 000-436 IBM Tivoli Business Service Manager V4.1.1 Implementation – Test 000-731 DB2® 9 DBA for Linux, UNIX, and Windows

– Test 000-905 IBM Tivoli Composite Application Manager for WebSphere V6.1

– Test 000-920 IBM Tivoli Composite Application Manager for Response Time V6.2 Implementation

– Test 000-922 IBM Tivoli Netcool/Webtop V2.0 and Test 000-933 IBM Tivoli Netcool/OMNIbus V7.2 Implementation

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1.4 Recommended study resources

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. If you wish to purchase Web-based training courses or are unable to locate a Web-based course or classroom course at the time and location you desire, please feel free to contact one of our delivery management teams at:

򐂰 Americas: tivamedu@us.ibm.com 򐂰 EMEA: tived@uk.ibm.com 򐂰 AP: tivtrainingap@au1.ibm.com

Note that course offerings are continuously being added and updated. If you do not see the course(s) below listed in your geography, please contact the delivery management team.

1.4.1 Courses

Course title: IBM Tivoli Business Services Manager V4.1 for Implementers Course duration: 2 days

Course number: TM302

Abstract: IBM Tivoli Business Services Manager helps you visualize the health of critical business services and associated SLAs. IBM Tivoli Business Services Manager enables IT to target resources and actions toward the most critical and costly IT resources and issues, ultimately delivering the greatest impact to the business. In this course, you learn how to install and integrate IBM Tivoli Business Services Manager V4.1 with a variety of service event sources. Additionally, you learn how to build custom dashboards to visualize business service health.

Course title: IBM Tivoli Business Services Manager V4.1 for Administrators Course duration: 3 days

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Abstract: IBM Tivoli Business Services Manager helps you visualize the health of critical business services and associated Service Level Agreements (SLAs). IBM Tivoli Business Services Manager V4.1 enables IT to target resources and actions toward the most critical and costly IT resources and issues, ultimately delivering the greatest impact to the business. In this course, you will learn how to develop and build service models and configure service views. Through hands-on exercises, you will use, configure, and administer IBM Tivoli Business Services Manager V4.1.

IBM Tivoli Business Service Manager V4.1, REDP-4288

This IBM Redpapers™ publication leads you through the new IBM Tivoli Business Service Manager V4.1 that is based on Netcool/Realtime Active Dashboard (RAD) instead of the previous Tivoli Business Systems Manager V3.1. This paper describes the IBM Tivoli Business Service Manager V4.1 components and architecture. it also discusses comparison of functions for Tivoli Business Systems Manager V3.1 and Netcool/RAD to IBM Tivoli Business Service Manager V4.1. It documents the installation and migration of IBM Tivoli Business Service Manager V4.1 in a test environment. Migration is currently only available for Netcool/RAD V3.0 users. This paper also contains information about integration for the IBM Tivoli Service Management framework that allows IBM Tivoli Business Service Manager to integrate with Tivoli Change and

Configuration Management database (CCMDB) using the Discovery Library toolkit. This function is also available for a z/OS® configuration. Finally, IBM Tivoli Business Service Manager operational considerations are discussed, including a backup and recovery process maintenance schedule, and some performance tips.

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Chapter 2.

Planning

This chapter discusses planning information for IBM Tivoli Business Service Manager. We discuss planning in the following sections:

򐂰 2.1, “IBM Tivoli Business Service Manager architecture” on page 30

򐂰 2.2, “Planning prerequisites” on page 36

򐂰 2.3, “Service dependencies diagram” on page 41

򐂰 2.4, “Deployment plan” on page 44

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2.1 IBM Tivoli Business Service Manager architecture

The overall architecture of IBM Tivoli Business Service Manager is shown in Figure 2-1.

Figure 2-1 Overall architecture of IBM Tivoli Business Service Manager

In Figure 2-1, the components in the IBM Tivoli Business Services Manager processes box must exist and can be installed using the IBM Tivoli Business Service Manager installation wizard. These are the central components that make up the IBM Tivoli Business Service Manager server. The optional

components are distributed with IBM Tivoli Business Service Manager but can be installed separately. These components are primarily used if you want to

interface IBM Tivoli Business Service Manager with external systems. The items in Figure 2-1 that are not shown in the boxes are external components that interface with IBM Tivoli Business Service Manager.

Optional components TBSM processes TBSM Console Tivoli Enterprise Portal

Netcool GUI Foundation

Netcool Webtop TBSM Server

Netcool Security Manager

Netcool OMNIbus TBSM ObjectServer

Netcool License Server XML Toolkit CCMDB Discovery Library Books Relational databases Tivoli Service Level Advisor C license user data user data xml files events SLA events Data fetcher ESDA launch TBSM postgreSQL JDBC Tivoli Enterprise Console IBM Tivoli Monitoring OMEGAMON ITCAM NetView

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2.1.1 IBM Tivoli Netcool/OMNIBus ObjectServer

The IBM Tivoli Netcool/OMNIbus ObjectServer is a high speed event processing engine from which IBM Tivoli Business Service Manager collects events. The IBM Tivoli Netcool/OMNIbus ObjectServer processes events in memory, with a relational database for persistent event storage. The database in IBM Tivoli Netcool/OMNIbus only contains active events. Active events means events that are not yet closed, thus preserving its performance and size.

IBM Tivoli Netcool/OMNIbus has the ability to perform event processing, correlation, and automation. The alerts are stored in a table called

alerts

. The table can be extended to accommodate additional attributes. This ensures that the performance of IBM Tivoli Netcool/OMNIbus is consistent even with

additional attributes, compared to a SQL join operation that is required to access additional slots in Tivoli Enterprise Console®.

The IBM Tivoli Netcool/OMNIbus ObjectServer requires access to:

򐂰 Netcool License Server for product license information

򐂰 Netcool Security Manager for user ID authentication

The IBM Tivoli Netcool/OMNIbus ObjectServer runs in its own processes that access an embedded Sybase SQL Anywhere database server. This process can be started separately using the command $NCHOME/InstallTBSM/start_omni.sh

NCOMS.

IBM Tivoli Netcool/OMNIbus collects events from the probes. Probes can connect directly to the IBM Tivoli Netcool/OMNIbus server or can connect through a gateway process. Probes can collect data directly from the monitored system or act as an event converter. One example of a probe is the Tivoli Event Integration Facility (EIF) probe. The Tivoli EIF probe is a Java process that converts Tivoli Enterprise Console events into IBM Tivoli Netcool/OMNIbus events.

As IBM Tivoli Business Service Manager gathers status information from events, it taps into IBM Tivoli Netcool/OMNIbus events. Sometimes it is necessary to see what events are in IBM Tivoli Netcool/OMNIbus, or to manage the IBM Tivoli Netcool/OMNIbus definition for problem determination or configuration. The IBM Tivoli Netcool/OMNIbus software distributed with IBM Tivoli Business Service Manager is a restricted version of IBM Tivoli Netcool/OMNIbus. It does not have the full administration and client function to access IBM Tivoli Netcool/OMNIbus. You might want to purchase a separate, fully functional IBM Tivoli

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The IBM Tivoli Netcool/OMNIbus configuration interface is started with the command $NCHOME/omnibus/bin/nco_config. The interface is shown in Figure 2-2.

Figure 2-2 IBM Tivoli Netcool/OMNIbus configuration

The IBM Tivoli Netcool/OMNIbus events can be accessed using the utility called $NCHOME/omnibus/bin/nco_event. The login window is shown in Figure 2-3 on page 33.

Note: We have to modify $NCHOME/platform/linux2x86/locales/locales.dat

under the [linux] section to define our locale. The $LOCALE definition in our Red Hat® Enterprise Linux is en_US.UTF-8, while the definition is en_US.utf8.

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Figure 2-3 Log in to event browser

The event browser is shown in Figure 2-4.

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When you click View, for example, in the All Events area, the detailed event list is displayed, as shown in Figure 2-5.

Figure 2-5 Event list

2.1.2 Netcool License Server

IBM Tivoli Netcool/OMNIbus requires a license to know the features that are enabled for a particular installation. This license is managed by the Netcool License Server. The server serves as a license repository that the product checks and validates.

The Netcool License Server is installed as a separate directory structure under

$NCHOME/license. It runs on its own process, either as a UNIX daemon or a Windows service. Licenses are stored as files under the $NCHOME/license/etc

directory. IBM Tivoli Business Service Manager V4.1 uses two license files:

򐂰 netcool_omni_anyhost_keys.lic 򐂰 netcool_tbsm_anyhost_keys.lic

2.1.3 Netcool Security Manager

The Netcool Security Manager authenticates the user ID with its password. It runs in a Java process that reads authentication requests from a network port. The password authentication can be performed against a local repository or against an LDAP directory server. A login to IBM Tivoli Business Service Manager will fail if this component is not running.

References

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