Huawei Software Product Catalog
BSS
About Huawei Software
Huawei Software is one of the four divisions
(namely, Network, Software, Service, and
Terminal) of Huawei. Our mission is to help
telecommunications carriers enhance their
operational revenues, improve operational
efficiency, and ultimately achieving business
success through an open application environment,
an intelligent operation platform, and rapid
professional services.
Huawei Software is organized into 3 business
lines: Consumer, BSS and Enterprise product lines
to better serve our customers. We provide
end-to-end solutions such as the SDP and Digital
Shopping Mall Solution, BSS Solution, Digital
Home Solution, Rich Communication Solution
(RCS), and Mobile Office Solution.
Huawei Software focuses on the pressure and
challenges of customers. We proactively respond
to customers' needs and help carriers develop
long-term values on their assets & operations.
Service Network
Service Delivery Platform (SDP) •
Service Control Gateway(SCG) •
Wireless Integrated Service Gateway (WISG) •
Consumer Entertainment
Multimedia Ring Back Tone (MRBT) •
Color Ring Back Tone (CRBT) •
Mobile TV (MTV) Solution •
AiMi Digital Music Solution • Digital Home IPTV Solution • DTV Solution •
Network Video Surveillance (NVS) Solution •
Rich Communication Solutions
Messaging Solution Short Message Service (SMS) •
SMS Router •
AntiSpamming •
Multimedia Message Service(MMS) solution •
xMail •
Welcome Message System (WMS) •
Email Server •
Over the Air(OTA) • Intelligent Response • Message+ Solution Message • + 1.0 Mobile Newspaper • Message Propagation • Message Sponsor •
Enriched Communication Suite (ECS) Digital Photo Frame (DPF)
Rich Information Service
Next Generation Intelligent Network (NGIN) •
Information Service Environment (ISE) •
Huawei Software Product Catalog Architecture
Consumer Product
Business Support System Overview •
Convergent Billing Solution •
IP Contact Center Solution • Mediation • Provision • IN Prepaid Products • AAA •
BSS Product
Mobile Office Solution
iVPN • mCentrex • eSpace •
Enterprise Information Engine(EIE) •
IP Private Branch EXchange (IP PBX) •
Integrated Access Device(IAD) •
eConference •
IP Contact Center Solution
IP Contact Center •
Industry Solution
eCity •
Police Command Center(PCC) •
Enterprise Product
Application Consulting Service •
Application Integration Service •
Application & Software Customization Service •
Business Security Service •
Application Assessment & Optimization Service •
Contents
Business Support System ... 1
Convergent Billing Solution ... 4
IP Contact Center Solution ... 7
Mediation ... 9
Provision ... 10
IN Prepaid Products ... 12
In the highly competitive telecom market, carriers are striving constantly to meet customer needs. Products and services are often multi-domain, multi-technology and contain content from multiple sources in an industry where speed to market is the key. With an in-depth understanding of challenges faced by carriers, Huawei offers E2E BSS solution and professional services that help carriers meet rapidly evolving market needs while managing and reducing operational costs.
Huawei BSS is composed of a series of sub-solutions, products and components including Online Charging System (OCS), Convergent Billing Solution (CBS), Customer Relationship Management (CRM), IP Contact Center
(IPCC), Web-SelfCare, Business Intelligent (BI), Partner Relationship Management (PRM), Provision, Mediation, Authentication, Authorization and Accounting (AAA) and Electron Voucher Center (EVC). It provides end-to-end functions of network business support, covering real-time service control, real-time rating & billing process, pricing, call detail record (CDR) collection, service provision, customer order management, product management, customer care, settlement, partner management, and business analysis. It can support all services, such as voice, message, data, video, and other applications of PSTN, NGN, 2G/2.5G/3G, IMS and WiMAX networks.
Business Support System
Network (Mobile, Fix-Line, Internet, IMS, WiMAX …)
Voice/SMS/MMS/Data/WAP/Streaming/Download/Others
EAI BUS / SOA
EM OSS Hybrid Subscriber Postpaid Subscriber Prepaid Subscriber OA ERP ... Resource NMS ... A-CRM QUERY EPM FMS RA ETL ESM DWH BI BSS PRM CBS Billing OCS UVC EVC Mediation OCG AAA
CRM Customer Care CSP
Web-Selfcare IPCC UAP Media send platform CTI IVR Outbound Report
Customer Contact Mgmt
Marketing Mgmt Customer Mgmt Customer Order Trouble Ticket KM Training Customer Service
Billing AR DC BF
Rating & Charging Campaign Execution Product Pricing Mgmt Product Catalog Inventory Mgmt Loyalty Mgmt Sales Mgmt Product Lifecycle Mgmt Channel Mgmt Partner Mgmt Settlement Service Activation Order & Provision
WFM Recording & Service Quality Monitoring
Provision
Huawei BSS portfolio is as follows:
Business Benefits
Realize Potential
End-to-end solution suite makes carriers achieve sustainable growth in the full-service, multi-network era.
Improve Competence
Well-versed in helping carriers design, develop and implement robust BSS that keep carriers moving toward high competence.
Deliver Success
With mature global application experiences, providing sustained devotion and localized customization to ensure carrier’s success.
Maximize TVO
Faster time-to-market capability, full range of convergence and unified platform help carriers increase Average Revenue per User (ARPU) and Total Value of Ownership (TVO) with higher Return on Investment (ROI).
BSS > 2
Key Features
Open, layered and future-proof architecture based on •
EAI BUS and complying with eTom and New Generation Operations Systems and Software (NGOSS), supports smooth evolution and highly system integration. Proven performance and high reliability with •
professional core technologies for ICT integration, such as automatic recovery, dual-host cluster, memory database; and unified hardware platform helps to save 40% energy and 30% space.
Superior system scalability supports capacity smooth •
expansion ranging from kilo to millions.
Flexible rating & billing engine for convergence of voice •
and non-voice; convergence of prepaid and postpaid; convergence of fixed, mobile and IMS network. Faster time-to-market for new charging products due •
to the configurable package mechanism.
Effectively transforming telecoms data into strategic •
intelligence to radically improve decision making, enhance operational efficiencies and create competitive advantage.
Universal customer model and multiple channel •
integration provide universal customer view and contact. Unified customer relationship management, abundant •
E-care & E-shop functions provide convenience to customers, to keep their higher loyalty.
Reference
By the end of 2008, Huawei end-to-end BSS solutions have been provided for 18 carriers all around the world. And by the end of 2008, CBS/OCS solutions have been implemented in 27 countries, 31carriers all round the world, serving more than 150 million subscribers; IPCC has been widely deployed in Asia Pacific, Latin America, Middle East, Africa, and CIS etc.
Convergent Billing Solution
The convergent billing solution provides comprehensivebilling and accounting functions for carriers. The functions include service information collection, rating, charging, promotion, credit control, billing, recharging, payment,
and dunning. With the solution, a carrier can continually manage all subscribers on one system, regardless of payment type, network type, or service type.
BSS > 4
Business Benefits
Decrease TCO
One system can support all networks, payment •
types, and services, so a carrier does not need to build and maintain multiple systems. An open and standard architecture minimizes •
system changes caused by a new service.
Increase revenue
The inter-network and inter-service package •
and preference shorten the period of extending a new service, improve the service usage, and increase ARPU.
Based on the customer segmentation, a •
carrier can provide personalized products and promotion means to address the requirements of different customer groups, thus attracting more new customers.
With the real-time charging function, a carrier •
can have the initiative in various commercial modes, thus avoiding the risk of subscriber arrears.
Improve customer loyalty
Rich functions (such as multi-channel self •
service, online voice prompt, and short message prompt) are provided to improve customer experience.
With the credit control function, a customer •
can control the account expense, thus improving customer satisfaction.
Shorten the period of launching a new product
Fast configuring charged products and promotion •
help hit the target market in time.
Key Features
Flexibility
Flexible charging engine driven by dynamic rules. The •
dynamic rules can be flexibly configured, and the charging dimensions can be extended.
Rich functions such as inter-network and inter-service •
payment mode, charging policy, bill cycle, layered accounts, bonus grant, and fast implementation of new charging requirements.
Unification
Based on a unified data model, the system implements •
a unified customer view for accounting, product catalog, and account information to greatly improve the service quality and efficiency.
Realtime
Real-time charging for the entire service with real-time •
credit and account control. Therefore, a customer can control the use of services.
Real-time customer services such as information •
alerting (insufficient balance, bonus, account, and usage report) and multi-channel self-services (balance query, service booking & modifying, Advice of Charge).
Openness
The unified data model refers to the enhanced •
Telecom Operations Map (eTOM) and Shared Information Data/Model (SID) models of NGOSS, so it is easy to integrate with a third-party.
The standard Diameter and Webservice interfaces •
comply with the evolution towards a future network.
High performance and reliability
Have a microsecond-level response, one magnitude •
higher than a common memory database. The system supports overload control, bypass, 1+1 •
or N+1 redundancy, and GDR to deliver carrier-class reliability.
Reference
By the end of 2008, the CBS solution has been successfully applied in more than 31 carriers in 27 countries in Asia pacific, Europe, Latin America, Middle East, Africa, etc.
BSS > 6
IP Contact Center Solution
IP Contact Center (IPCC) is a major channel that thetelecom carriers to communicate with customers. thus implementing the objective of customer service, sales and market promotion. With the development of NGN, 3G and IMS networks, Huawei launches the IPCC solution taking soft switch as the core technology that can meet carrier’s ALL-IP networking requirements.
Huawei IPCC solution provides the contact center platform and rich services such as customer service, marketing promotion, information directory service, and recharging, etc.
Business Benefits
Improve service quality
Customer service is the core competitiveness which the future of a carrier depends on. Huawei end-to-end solution can improve the customer service quality and help carriers build service brands to win in the competition.
Increase value
With multi-wave marketing and cross marketing, a carrier can improve the value of the contact center. In addition, a carrier can develop value-added services (for example, information service) on the contact center to increase the revenue.
Reduce cost
The solution complies with the evolution towards an all-IP
network. With energy efficient and environment-friendly design, a carrier can reduce TCO. Precision operation management guarantees high agent efficiency and low operation cost.
Key Features
Next generation contact center
The integrated broadband and narrowband access •
adapts to the evolution towards a future network. With energy saving considered in the design, core •
components such as Automatic Call Distribution(ACD), Computer Telecommunication Integration(CTI), and Interactive Voice Response(IVR) can save 40% equipment room space and 30% power consumption. Unified high-quality services and maintenance •
management simplify the complexity of maintenance and effectively reduce OPEX, so a carrier is not troubled with multi-vendor equipment.
Customer service specialist
Rich customer services (such as layered customer •
service, multimedia self service, personalized customer service, and proactive service) improve customer satisfaction.
Provide low-cost, electronic multimedia marketing •
With operation tools such as multimedia knowledge •
base, end-to-end workflow, and e-learning, a carrier can improve the operation efficiency, thus reducing the cost.
Reference
By the end of 2008, Huawei contact center solution has been widely deployed in Asia pacific, Latin America, Middle East, Africa, and CIS. By the end of 2008, it has the No.1 market share in China by sites.
BSS > 8
Mediation
How do carriers efficiently and rapidly take advantage of new network technologies and push new services with fast time-to-market to increase revenues, expand market share, and prevent revenue leakage without abandoning the legacy investment it has in its current network technologies? Mediation plays a very important role in such scenarios, just like a bridge between network elements and BSS/OSS.
Huawei Mediation is a convergent platform for managing the interaction of call detail record (CDR) between BSS/ OSS and complex network infrastructure. It facilitates the acquisition, validation, normalization, and transportation of business usage records. And it efficiently supports the delivery of a complex mix of old and new services in such environment with minimum impact on the current system.
Business Benefits
Reduce time-to-market and costs when launching •
new service.
Minimize the impact on the current network and BSS/ •
OSS whether the transformation comes from network side or IT side.
Enable revenue assurance by end-to-end audit. •
Key Features
Network and vendor independence, and effortless •
integration with any legacy system while also extending to next general network and service. Graphical flow configuration and powerful rule engine •
speed up new service launch and new network deployment.
High performance and flexibility, being scalable from •
50,000 subscribers up to hundreds millions.
Have a high productized platform with full support for •
multi-host architecture and centralized management
Reference
By the end of 2008, the Mediation has been used in more than 40 projects in Pakistan, Congo, Uganda and so on. Huawei Mediation CDR Collection CDR Processing CDR Transportation GGSN Enablers ... ... ... WAP
GW Voice3G 3G DataService ContentService WIN HLR MSCSMSC Application
Roaming
Provision
With the increasing complexity of network and BSS, to launch a new service more quickly and efficiently is a big challenge to carriers. Provision plays a very important role to speed the process. It can adapt various interfaces between network and BSS with network-independence and vendor-independence.
Huawei Provision is a well-proven platform for managing the service requests of subscribers on BSS/OSS and networks, including activation, deactivation, and so on. It can help carriers deploy, launch and deliver services to subscribers without delay, which increases customer satisfaction and reduces costs.
BSS > 10
Business Benefits
Reduce time-to-market and costs involved when new •
network element or service launches.
Minimize the impact on the current network and •
BSS/OSS whether the transformation coming from network side or IT side.
Investment protection: not only fully exploit legacy •
network and BSS/OSS, but also seamlessly evolve to future network by supporting multi-service convergence and multi-network convergence.
Key features
Network and service independence offers a generic •
and consistent interface to BSS regardless of the network complexity.
Graphical flow configuration and powerful rule engine •
speed up new service launch and new network deployment.
Support on-line and real-time interactive process of •
service requests.
High availability provides a high reliability and fault •
tolerant architecture.
Reference
By the end of 2008, Provision has been used in more than 30 projects in Thailand, Pakistan, Philippine and so on.
E-care Other System
Provision
IN EIR VMS HLR/AuC MMSC Service Domain AAA SMSC WAP GW LCS CS/PS DomainIN Prepaid Products
IN prepaid products cover fixed IN, GSM wireless IN, and CDMA wireless IN.Business Benefits
The unified service platform helps carriers reduce TCO. •
Without changing switching equipment in the •
network, a carrier can fast launch services and functions to meet customer requirements.
Personalized operation interfaces help carriers easily •
manage and control services and reduce OPEX. With rich service types and functions, a carrier can •
provide personalized and differentiated services for
customers to improve the revenue and win in the market competition.
The system supports smooth evolution towards OCS/ •
CBS, and is capable of continual expansion from mini capacity to super capacity, thus effectively protecting carriers’ investment.
Key Features
PPS for GSM
In the prepaid service (PPS), a GSM subscriber prepays calls or other services. The implementation process is as follows: A subscriber deposits some money on his or her account in advance by a recharge card or other means. When the subscriber makes a call, the system accepts or rejects the call based on the information about the subscriber account information such as its state, balance, and valid period. During the call, the system charges the subscriber in real time and deducts the money from the subscriber account. When the money on the subscriber account is insufficient, the system terminates the call. In addition, PPS provides the enhanced service functions such as familiarity number service (FNS), cell and time distribution (CTD), missing call notification (MCN), incoming call selection (ICS), multiple accounts, SMS/ MMS prepaid service, GPRS and 3G prepaid service, real-time bonus and preference, and international roaming. PPS provides a risk-free operation mode for carriers. With the PPS function, a carrier can solve the problems such as delinquency, handling of too many bills, fraud charges, bad debt, and uncollectable debt.
BSS > 12
PPS also provides customers with the following advantages: A customer can immediately subscribe to the service •
without credit checking and deposit.
A customer does not need to pay the service periodically. •
A customer does not need to worry about number •
theft.
PPS for PSTN
PPS enables the subscriber to make calls at any telephones set with recharge cards and the call fee is charged from the recharge cards. It changes the traditional service operation mode, minimizes the operation risk of the network carrier and provides subscribers with a more convenient and effective communication method.
EPPC for CDMA
The Enhanced Prepaid Service (EPPC) is an intelligent
PPS for CDMA. Subscribers can buy recharge cards of various fixed face values and recharge their accounts. When a subscriber originates a call, the call is accepted or rejected by the system according to such information as account status, balance, and validity period. During the proceeding of the call, the system makes real-time charging and deducts the call fee from the subscriber’s account. When the balance of the subscriber’s account becomes zero, the ongoing call is terminated. Thus subscribers prepay for the calls and the uses of other services.
PPT Service
The prepaid telephony (PPT) service enables the subscriber to register a fixed-line telephone number as the applied PPT account. The charging function is implemented by intelligent networks and the call fee is deducted from the PPT account.
EVC
The EVC service provides virtual (electronic) recharging function for GSM and CDMA mobile prepaid subscribers and recharging channel management for carriers. A certain prepaid subscriber requests to be a distributor and the other prepaid subscribers request to be retailers under the distributor. An ordinary prepaid subscriber pays cash to a retailer, who then recharge its account with its mobile phone through SMS or USSD (for GSM subscribers only). Upon receiving a recharge request from the retailer, the system authenticates the retailer and checks its balance. If the retailer meets the recharging conditions for this time, the requested amount is deducted from its account and paid to the account of the subscriber. Finally, the system sends a recharge success short message to the retailer and the subscriber respectively.
EVC provides powerful and comprehensive distribution channel management to support quick and easy creation, operation, and control of distribution channels, helping carriers increase their revenues at lower costs. The service not only cuts the costs on issuing, making, delivering, and stocking recharge cards, but also contributes to environmental protection and transparent transaction with its electronic process from recharge amount producing to sales. In addition, the quantities of recharge amounts and the operation strategy can be adjusted to fit into the specific local conditions.
UVC
The Unified Voucher Center (UVC) is designed in line with the transformation from telecom carriers to PSTN/ NGN/GSM/CDMA multi-network carriers and to meet their need for lower CAPEX and OPEX. Integrating IT and communication technologies, UVC is a cross-network recharge and payment portal that focuses on recharge card management. It offers various subscriber access modes, recharge card brand and bonus management, virtual distribution, and other enhanced functions. UVC helps carriers cut equipment purchase and operation costs on the one hand, raises the satisfaction of end users with the easy-to-use features and enhances the competitive strength on the other hand.
Reference
By November 2008, Huawei intelligent network prepaid products have been used by 166 carriers from 90 countries, providing services for 300 million subscribers around the world.
BSS > 14
AAA is the authentication, authorization and accounting platform of data services, providing real-time
authentication, network access authority control, and real-time accounting of data subscribers and supporting access, Virtual Private Dial-up Network (VPDN), proxy, and roaming services.
Business Benefits
Centralized subscriber management and service •
provision to save investment: serve all data subscribers on both fixed and mobile networks for multi-service to help carriers save current and future investments. Scalability and inbuilt web server to reduce carrier’s •
operation and maintenance costs: modular design can support both centralized and distributed deployment by scalability; inbuilt Web Server for easy Web-based management.
Lower risk of gain: real-time accounting, monitor, and •
control to effectively prevent overdue payment and greatly reduce carrier’s risk of gain.
Key Features
Multi-network and multi-service: AAA can support •
various networks, including narrowband, broadband, CDMA450, CDMA 1X, EV-DO, EV-DO RA, GPRS, UMTS, WiMAX, and NGN.
PPS support: not only support self-issued prepaid •
cards, but also support interconnection with intelligent networks and use of intelligent network voice accounts, thus implementing the integration of data and voice accounts.
Powerful prepaid billing engine: inbuilt Accounting •
Server as reference and development of Huawei intelligent network’s billing engine; duration-based accounting in seconds, traffic-based accounting in bytes; complicated billing policies on the basis of duration, monthly payment, cross-level, period discount, and accumulated discount.
Carrier-class and large capacity: dual backup, load •
sharing and balancing for core hardware to prevent single point failure; complete traffic control and overload protection mechanism; simultaneous support for multiples Radius Servers; smooth expandability to a million subscribers.
Easy management: full Web-based, clientless •
management with user-friendly interface to extremely reduce operation workload.
Reference
Huawei AAA is widely applied to CDMA, GSM, WiMAX, and fixed networks. By November 2008, Huawei AAA serves over 120 carriers, providing services for 120 million subscribers around the world.
BSS > 16
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