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Introduction
. . . .Icelandic Banks
. . . .General Motors
. . . .CIT Financial
. . . .Lehman Brothers
. . . .Major U.S. Bank
. . . .Major European Bank
. . . .Fortune 100 Complex Claim Process
. . . .MF Global / SIPA Liquidation
. . . .Create order out of chaos
With teams experienced in providing a full range of services and solutions to manage a variety of large administrative projects, Epiq creates order out of chaos.
Adaptability: We offer a flexible, consultative approach tailored to your company’s needs. Whether in corporate restructuring, foreclosure services, corporate due diligence or initial public offerings, we have the expertise and technology to successfully complete every assignment.
Quality: Driving exceptional quality and value requires exceptional talent. Epiq is the standard everyone measures themselves against based on our unparalleled experience managing large and complex administrative projects.
Experience: Our 20-year-long track record of success speaks to our unyielding commitment to deliver exceptional service and drive real results for our clients.
Technology: Our comprehensive portfolio of flexible, high-performance software solutions allows you to choose just the right mix of technology and services to meet the needs of your project. Whatever the size and scope, we deliver the tools you need efficiently, reliably and cost-effectively.
Security: Epiq delivers results in the most secure, risk-free fashion possible. All of our software, hardware, databases and physical locations have multiple layers of security and our processes are engineered to ensure complete defensibility.
SERVICES
Epiq’s comprehensive advisory services include:
Claims processing and management
Reconciliation support Public security balloting and
tabulation
Forensic and data preservation Multilingual call center support Printing and publication noticing Litigation support
eDiscovery services Virtual data room services Due diligence services Software development Disbursements
ICELANDIC BANKS
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Major multinational banks in moratorium25,000
Total number of benefi cial owner claims fi led against Icelandic banks50,557
Total population of claims asserted against the Icelandic banks3,718
Claim transfer requests submitted to Epiq for processing (YTD)6,551
Notices issuedEpiq helps Iceland’s largest banks after historic collapse
Iceland’s three largest banks—Glitnir, Kaupthing and Landsbanki—failed in 2008, sending the Icelandic economy into disarray. Before the dust had settled, Epiq was brought in to advise and assist each bank in crafting and implementing consistent procedures that would govern the filing, transfer and reconciliation of claims asserted by beneficial owners of “program securities” issued by the banks. Epiq successfully:
Developed, along with the global depositories, Euroclear and Clearstream, the
“blocking” procedures used to facilitate the filing of claims by beneficial owners of program securities
Served as primary intermediary for the Icelandic banks in interactions with the
global depositories, banks, brokers and beneficial owners
Drafted instructions and notices that were distributed via the global depository
noticing systems
Crafted detailed responses to frequently asked questions
Created and implemented the claims transfer process in close consultation with
the Winding-Up Board/Committee
Assisted in the reconciliation of program securities claims
THE RESULTS
Through understanding of claims management, transfer procedures, global public securities issues and the inner workings of the global depositories, Epiq succeeded in establishing a clear, complete and comprehensive claims filing and transfer process for each of the Icelandic banks.
GENERAL MOTORS
580,000+
Qualifi ed participants2
Countries (U.S. and Canada)2
Languages (French and English)93,000
Program registrants54,000
Online registrants39,000
Paper registrants35,459
Incoming callsEpiq enables company to complete the world’s largest IPO
General Motors employed Epiq’s specialized expertise in call center and administrative management services to complete portions of its pre-initial public offering’s (IPO) directed share program (DSP).
Epiq implemented a three-phase process to manage communication to and from more than 580,000 DSP-eligible participants. From complete pre-registration compliance and eligibility verification to round-the-clock call center staffing, programmatic data point matching and tax form processing, Epiq successfully managed critical aspects of the DSP for its client. Epiq’s services included:
Pre-registration document mailings, deadline management and follow-ups Complete eligibility verifications
Programmatic data point matching, anomaly investigation and resolution Round-the-clock, bilingual call center staffing
Tax form processing
Financial institution communication
THE RESULTS
The company successfully completed its directed share program. Communications were conducted efficiently, cost-effectively and according to U.S. and Canadian business and financial regulations. Ultimately, both the company’s IPO and DSP were successful.
40
Days spent in Chapter 11300+
Bond issues for vote145,000+
Number of bondholder participants3
Months from proposal to distributionCIT FINANCIAL
Epiq helps CIT Financial emerge from bankruptcy in 40 days
When faced with the daunting task of completing a prepackaged bankruptcy with an inordinately high number of bond issues in a highly compressed timeline, CIT Financial called Epiq for solutions. Epiq created a custom workflow, limiting vote options and tabulating results in a highly efficient, electronic fashion, and worked closely with the Depository Trust Company (DTC) to implement the securities-tendering process in DTC’s electronic exchange system. A selection of services rendered includes:
Process engineering and deadline and project management
Wall Street, broker and bank communications via online, call center and in
person
Master ballot engineering
Secure coding and programmatic data matching for validation, reconciliation and
tabulation
Flexible staffing, extended night and weekend hours during midnight expirations
THE RESULTS
Epiq helped CIT make an informed, strategic decision for a prepackaged restructur-ing. Epiq’s extensive preparatory work, specialized process engineering techniques, expertise in balloting and solicitation, and hands-on approach to management assisted in CIT’s unprecedented two-day emergence from Chapter 11 following plan confirmation. CIT emerged from Chapter 11 in only 40 days, to make a complete, seamless and successful distribution exchange to more than 145,000 bondholders.
$600B
Assets875+
Securities67,000
Proofs of claim24/7
Service availability1
Successful, court-approved administrative processLEHMAN BROTHERS
Epiq Systems takes on largest Chapter 11 in history
Lehman Brothers, with $600 billion in assets, more than 875 securities, 6,000 program securities and 67,000 proofs of claim, contracted with Epiq to implement an innovative process to handle the extremely high volume of claims and programs securities. Epiq worked closely with Lehman, Lehman’s counsel, trustees, creditors and the international depositories to develop and implement:
A specialized bond position-blocking process Custom software for online claims filing
Communications channels for creditor and sale parties Specialized and high-touch bar date process
High-volume noticing processes
THE RESULTS
After successfully navigating what could arguably be the most complex, high-volume bar date process in history, Lehman Brothers Holdings, Inc. was well positioned to ballot their Chapter 11 plan, a plan that ultimately was approved by an overwhelming majority of its creditors.
10,000+
Loans against raw property in a judicial foreclosure state1
Custom-built workfl ow application designed specifi cally to processloans
25
Approximate percentage of time saved on each loan sent through Epiq’s LoanMatrix™ (compared with manual administration)
MAJOR U.S. BANK
Epiq saves bank time and money by building efficiencies into
high-volume, document-intensive processes on a tight timeline
In January 2010, a very large U.S. bank needed to commence enforcement actions on thousands of defaulted loans. The bank’s law firm contacted Epiq to assist. Epiq was able to:
Ease the administrative burden of the process and create efficiencies by creating
a centralized custom software solution (LoanMatrix™) that addressed the needs of both the bank and the law firm
Scan the loan files
Review the files for core defects
Review bankruptcy dockets to ensure compliance with the automatic stay Work with counsel to notice the borrowers
Create customized tasks to speed workflows and define a standard process for
each loan file
THE RESULTS
This process significantly reduced the cost per loan filed while providing efficiencies to the process and customized reporting as required by the bank.
$10B
Total loan worth248
Real estate loans200
Attorneys1M+
Pages of documents30%
Cost savings compared to traditional due diligence processesMAJOR EUROPEAN BANK/DUE DILIGENCE PROCESS
High-volume due diligence successfully conducted in compressed
time frame
In June 2011, a major European bank and law firm approached Epiq with a new but similar problem, as discussed in the U.S. bank case study, so Epiq crafted a new solution based on a variant of the LoanMatrix™ software platform. The distressed bank had to sell $10 billion of loans representing 248 loans and thousands of pieces of U.S. real estate in various loan pools. A team of 200 attorneys and relationship managers was built to conduct due diligence on the loan documents within a matter of weeks. Epiq’s LoanMatrix™ was used to:
Host the million-plus pages of documents
Tag each asset with key information, easily customizable for each engagement Capture key information about each loan
Develop workflow around the review process and report on review status
Complete questionnaires online or upload to each electronic loan file, and make
available to reviewers and bank in one centralized location
In addition, thousands of pages of new documents were being added each day. Those new documents were seamlessly uploaded to LoanMatrix™, and each reviewer was notified of the update. In prior exercises, the entire group of 200 attorneys would have been notified every time a single document was received. This process alone saved thousands of dollars in legal expense and allowed the team to meet their deadlines and achieve their goals.
THE RESULTS
LoanMatrix™ and the customized solutions that were put in place around it saved the client considerable time and money and allowed these complex transactions to happen without a hitch.
FORTUNE 100 COMPLEX CLAIM PROCESS
25,000+
Claims23,800+
Claims received and processed25,000+
Claim forms customized and sentEpiq administers large notification and refund program
Epiq assisted a U.S.-based multi-billion dollar company with a large-scale complex claim program. The company marketed and sold a product later found to be defective. The defect was found to be damaging to property, and the company chose to replace or refund the value of the property that had been damaged beyond repair, as well as pay for maintenance to property that had been moderately damaged. The company also wanted to maintain open communications with all of its claimants in order to minimize reputational damage.
25,937 customized claim forms sent 23,812 claims received and processed
Support claim resolution process of more than 25,000 claims Prepared customized notice letters for unique claimant types Maintained data for refund program
Support reconciliation process and professionals involved
THE RESULTS
Although claims and refunds are still ongoing, by contracting with Epiq, the company minimized reputational damage, maintained open lines of communication, retained customers and minimized administrative overhead.
75,000
Proofs of claim notices sent30,000+
Claims received and processed12,000+
Letters of determinationMF GLOBAL/SIPA LIQUIDATION
Epiq successfully manages high-volume claims process for
MF Global Inc.
Epiq supports the trustee in the liquidation of MF Global Inc., the U.S. broker-dealer of MF Global, a major global registered futures commission merchant and derivatives broker. Epiq professionals work closely with the trustee’s professional team to
manage the claims process and support their expedited initiative to issue letters of determination on the claim population soon after the claim bar date.
75,000 proofs of claim notices sent to former customers and creditors More than 30,000 claims received and processed
Custom online claims filing software utilized
Support trustee’s staff in expedited claims processing High-volume noticing processes
Bilingual call center staffing
Support in the creation and mailing of more than 12,000 letters of determination
THE RESULTS
All former customers and creditors received proofs of claim notices, with more than 30,000 claims received and processed. More than 12,000 letters of determination were issued within a month of the claim bar date.
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Languages2
Months from launch to confi rmation1
Aggressive timetableSATÉLITES MEXICANOS
Satélites Mexicanos conducts successful rights offering, emerges
from Chapter 11 protection on schedule
Satélites Mexicanos (SatMex), a Mexico City-based company with a large number of U.S.-based bondholders, needed to restructure its debt. The company opted for a pre-packaged solicitation and plan of reorganization and had to meet an extremely aggressive timetable for plan confirmation and distributions.
SatMex required an unusually structured treatment election and rights offering.
Voting options were tabulated in a highly specialized fashion.
In order to ensure bondholders were able to make the most well-informed
decisions, the election forms were not set to expire until after the pre-packaged solicitation was complete.
Epiq Systems worked on-site in Mexico City with SatMex’s leadership, outside
counsel and financial advisory firm to engineer a process that took into consideration Mexico-specific privacy and safety concerns.
Epiq managed the noticing and solicitation processes, ensuring translations were
accurate and appropriately nuanced.
THE RESULTS
With Epiq’s assistance, Satélites Mexicanos progressed through a Chapter 11 proceeding efficiently and effectively. Epiq’s hands-on consultative approach, ability to custom-engineer processes and multilingual support assisted in SatMex’s extremely successful rights offering. Ultimately, the rights offering funded SatMex’s successful and timely emergence from Chapter 11.