Agility that drives customer-centricity

Agility that drives

customer-centricity

LEADING

SOLUTIONS

PROVIDER

FOR

DIGITAL

CUSTOMER

EXPERIENCE

LIFE-CYCLE

70%

Market share in Telecom in India Experience in Telecom

and Insurance domains

10

_Y i i T Y Years

Intense

Technologies

Our enterprise software products are used globally by Fortune 500s for digitalization of customer experience life-cycle, resulting in greater customer-centricity and reduced operational expenses We serve customers in 30+ countries across 4 continents, with a 70% market share in Telecom domain in South Asia, have 10 years of experience in Telecom and Insurance domains, and an award-winning product portfolio.

We have improved business processes for some of the leading players in Telecom, Banking and Finance, Insurance, and other sectors. Bharti Airtel, Idea Cellular, Aircel, Omantel, Etisalat, ICICI Prudential Life Insurance, GE Money, Bharti AXA Life Insurance, Government of India-Income Tax Dept., and many more are our customers.

Today, we process 25 billion USD worth of client revenue data, help onboard 500,000 customers daily, and have a 500 million customer base across our engagements.

Our software products are designed for big Data Analytics. They are cloud-based, and seamlessly integrate into the client’s existing systems, without the need to rip and replace existing hardware or software, leading to a rapid return on investment, with technology not being a hurdle

u u u u u u u

Chairman’s Message

Innovation and inspiration combined can achieve the impossible.

Today, Intense Technologies is the most preferred solutions provider

for Fortune 500s for digital customer experience life-cycle. Our

customer-centric approach, domain expertise, talent pool,

award-winning product portfolio and most importantly our foresight

of taking off at the right time has led us in this journey of success.

In the year 2000, when India was becoming an IT services Hub, we

embarked on a mission to put India on the global stage in the

enterprise software product space. The path was difficult; it meant a

longer gestation period, long selling cycles and niche domain and

technical skills. But we took the challenge and founded Intense

Technologies with the proverbial handful of dollars and limitless

dreams and mentored its metamorphosis – from a start up to an IPO

– to the leading enterprise agility company with global clients, blue

chip companies as partners, and with a 500 million customer base

across our engagements.

Intensely working towards delivering enterprise agility to our

customers, we not just meet, but exceed customer expectations.

As a way forward we are continuously adopting newer

technologies like HTML5, location based mobile apps,

predictive analytics among others to enhance the value

proposition of our solutions. And now, we look forward to the

next quantum leap.

Mr. C.K. Shastri

Chairman & Managing Director

Our Mission

We will constantly harness our creativity and zeal in delivering world-class knowledge software products that deliver substantial return on investment and create top line and bottom line growth for our global clients.

Our Vision

Across all our chosen domains, we will achieve leadership by 2016 and will be a globally renowned $100 million company by 2019.

Our Values

Customer Focus Transparency Technology Leadership Innovation Team Work Social Responsibility Ethics

Analyze

Insights on customer data to establish identity across various services; Ensure metering accuracy with automated pre bill auditing

Engage

Unified platform for omni-channel customer communications management

Acquire

End-to-end automation of customer Onboarding for 50% faster turnaround and 40% reduction in customer acquisition costs. Modernization of order management systems for unified experience

Buying

Using

Experience

B2B and B2C customer self-service portals with end-to-end capabilities Analytics on spend, demographics and social behavior for customer lifetime value management

Sharing

Phases of

customer journey

UniServe

TM

platform for consistent omni-channel engagement throughout the customer journey

Impact on business processes Customers

USSD

SMS SMS

CRM

Acquire

Analyze

Engage

Experience

Billing

Systems ManagementOrder TicketingTrouble

Systems of record

UniServe platform

Presentation Layer Business Rule 360 Degree View

Our Approach

Our approach is to have an "outside-in" view, by quickly modernizing your existing IT ecosystems, to create a

federated customer experience across channels.

Create a single identity of customers with multiple subscriptions across lines of business by federating

systems of records operating in silos

Gain 360-degree view of your customer interactions across multiple touch points by analyzing

demographics, spend patterns, and social behavior

Equip your internal stakeholders with the correct information about your customers, at the right time and

in the right format

Design, process, and send consistent, personalized, and interactive communications to your customer

through a unified distribution platform for multiple channels

Digitalize customer interfacing processes across the lifecycle for fast and efficient service delivery

The platform sets the stage for the digitalization of low-performing, high-impact customer-centric processes, for

immediate business benefits. You do not have to wait for long-drawn, high-risk transformation projects for

enhanced customer experience, loyalty, and reduced costs of customer transactions.

What is in it for you?

The overall business impact delivered with our platform includes:

Improved Net promoter score as all internal stakeholders work seamlessly to cater to customer

expectations

Improved revenues through personalized, digital customer engagement, encouraging up-sell and

cross-sell initiatives

Reduce operational expenses with lower transactional costs

We deliver agility that drives

greater customer centricity

Our platform, UniServe will help you to differentiate your services by delivering unified,

consistent and personalized experience every time your customers interact with your

brand through various channels.

You can now deliver ultimate customer experience, which is seamless across

channels, by ensuring greater alignment of your internal teams to the promise of your

brand.

u u u u u u u u

PARTNERING

WITH THE

BEST-IN-CLASS

Tata consultancy services, Wipro, Indra, HCL, Infosys, Atos origin, Tech Mahindra

SYSTEM INTEGRATORS

Datamation group, Knot solutions, Trendcom

BUSINESS PARTNERS

Ushacomm, Orga systems, Comverse, Netcracker

BILLING VENDORS

Intel, HP, IBM, Oracle

HARDWARE PARTNERS

Kodak, Xerox, Canon

PRINT CHANNEL PARTNERS

Our Partners

We have partnered with large Blue chip companies to take our solution to global markets, explore new verticals and enhance our value proposition.

MOST

PREFERRED

BY THE

BIGGEST NAMES

Rapid Return on Investment

R

O

I

Seamless Integration

S Y S T E

No need to Rip and Replace

No wonder, we are the name of first recall with large enterpris-es for the solution that manage digital customer experience life-cycle. Our solutions are built on cutting edge technologies, having evolved from more than a decade of domain knowl-edge. They seamlessly integrate into the existing infrastructure to enable rapid deployment. We do not recommend ‘rip and replace’ of legacy systems, this being our unique value propo-sition to our valued customers.

Our Unified

Marquee Clientele

Bhutan Telecom MTN Irancell Ethiopian telecommunications GHANA TELECOM Bahrain Telecom Loop Mobile Reliance Telecom Ltd MTNL

Tata Tele Services Spice Telecom Bharti Airtel Idea Cellular Ltd BSNL Aircel Telecom Fiji Etisalat Videocon DTH MTS Omantel

Robi Axiata Limited

Nextra Teleservices Commercial Bank of Kuwait Arab National Bank First Gulf Bank CMA Kenya

Department Of Income Tax National Bank of Fujjirah Bajaj Allianz

ICICI Prudential Life Insurance Co Bharti AXA Life Insurance Reliance Life Insurance

Prudential Life Assurance - Indonesia Pepsi Co

Reckitt Benckiser Arabia Oman National Electric Co Honda Gulf

ROCKWOOL PENINSULAR S.A. GE Money

Torrent Power Al Manaratain

Akbar Al Khalij Abu Dhabi Cops Alestra

Arab finance service ARM Pensions Air Arabia Mashreq Uninor TTSL Lattelecom Wataniya

Our Product

Portfolio

Deloitte's ‘Technology Fast 50 India’

(2013)

NASSCOM's ‘Emerge 50'

(2010, 2011 & 2013)

CSI Awards

(1st runners-up in 2012)

IBM Beacon Awards

(Finalists in 2011, 2012)

TM

ITsAP's ‘Best Software Product’ Award

(For uniserve in 2009 & 2013)

ICMG Architecture Excellence Awards

(Forerunner in 2011)

AHEAD OF TIME WITH

AWARD- WINNING

PRODUCTS

UniServeTM

OrderAssure

Modernizes, unifies and improves visibility of multiple order management systems operating in silos across lines of business. Streamlines the business process to help with faster product launches and deliver seamless customer experience across digital channels.

UniServeTM

Onboard

Enables 50% faster and 100% complaint customer onboarding. Mobile app-based, end-to-end automation ensures 40% reduction in customer acquisition costs. Mobile point of sale that empowers all stakeholders in the value chain to help you improve market share

UniServeTM

1Vu

Provides a scalable and flexible solution to accurately establish an identity of your customer across multiple subscriptions. Gain useful insights about your customer by creating unique ID and family ID across lines of business to enhance customer loyalty

UniServeTM

Assure

Automated pre-bill auditing of your bills, not just a small subset to ensure 100% accurate bills to your customers. You save time, money and resources, while not having to worry about regulatory mandates of bill auditing. Enhance brand image because your customers will now trust your bills.

UniServeTM

360

Enables digitalization of multi-channel customer engagement and experience; as a comprehensive customer communication and information management solution. The solution federates existing applications, operating in silos to empower stakeholders to swiftly cater to customer expectations.

UniServeTM

Engage

Enables automation of the entire process of generating and distributing feature-rich, interactive, multi-device (tab, mobile, PC) compatible statements to end customers. You reduce customer communication costs; improve DSO and lower customer support expense.

UniServeTM

CorpCare

B2B self-service solution with powerful analytics abilities that enables enterprises to differentiate their services and save millions because of reduced customer service costs and faster revenue realization, while providing superior, multi-channel customer experience.

THE LEADERSHIP

C.K.Shastri

Founder and Managing Director

Mr. Shastri founded Intense Technologies – pioneering in the domains of digital customer experience – putting India on the global stage in enterprise software products.

Mr. Shastri’s Intense Technologies odyssey began with the proverbial handful of dollars, a fecund imagination and limitless dreams. His trenchancy mentored Intense’s transformation and growth – from a startup to IPO, now with global clients and global partners.

He is passionate about business excellence, entrepreneurship and India's place on the global stage

for excellence in enterprise software products. Under his leadership Intense grew from strength to strength. Their award winning enterprise software solutions are used globally by Fortune 500s for digitalization of customer-facing processes that result in increased revenues, and improved customer experience.

He believes in ‘leadership through transparency and empowerment’ and as a top management professional he has set an example in corporate excellence by adhering to the best practices in management, leadership and motivation. Overall, he is a people person, passionate about building teams and mentoring miracles.

Jayant Dwarkanath

CEO

For over a decade now, Jayant has been leading and mentoring the alliances, marketing and sales functions – across geographies and verticals, while helming Intense

Technolo-gies’ growth and profitability. Marketing strategies being his forte, he is always excited at formulating strategies in marketing the peerless potential of our information-driven customer life-cycle management solutions.

He does not see the world in terms of clients or partners, rather as one comprising of excellence-oriented corpora-tions to whom he would like to hold out the invitation – to join our network and benefit from our enterprise agility, document management, process agility and informa-tion-driven customer life-cycle management paradigms – and profit from it.

Anil Kumar Vengayil

Global Head – Sales

Mr. Anil Kumar has more than 20 years of experience in various start-ups and established organizations. He has the rare capability of translating vision and strategy into tangible results. In his hugely successful management career, he has been highly respected for his unique trait of ‘leadership with a global perspective’. He is reputed for managing diverse organizations, incorporating best practices, and encouraging cross-functional team participation.

Srinivas Tangirala

SVP, Head - Product Management

Mr. Srinivas Tangirala is a proven leader with 22+ years (8 years in USA and 14 years in India) of experience in IT. He is highly passionate about building Enterprise world-class software products that makes an impact across all its stakeholders. For the past two years he has been leading the Product Management Group at Intense that not only chalks out the future roadmap for the products but also envisions new solutions and business opportunities. Earlier for about 12 years, he led the engineering team that built Intense’s highly successful enterprise product suite. He holds a B.Tech from Indian Institute of Technology (IIT), Madras and a M.S. from Clemson University, USA.

Eduardo Silva,

AVP – Europe

Eduardo has more than 16 years’ experience in the telecoms and IT industry, shaping next generation technology introduction and transformation. Currently leading Intense Technologies’ European region, he is invested in customers’ success with their digital customer experience to create more focused customer-oriented organizations.

Using his experience across Operations Management, Product and P&L Management, and Sales, Eduardo has worked with leading top notch companies such as Motorola, Nortel, Aricent Group (frog and Aricent), Apigee and is at present with Intense Technologies bringing to life technologies such as VoIP, VoATM, UMTS, LTE, unified communications, outsourcing, creative design, APIs in the past and now digital customer experience life-cycle platform to make organizations successful in their journey towards transforming the lives and experiences of the society using technology.

Mario Clarence Simon

Head - Product Engineering Group

Mr. Mario Clarence Simon is an M.S. in Information Technology and has also undergone advanced technical training in Singapore. Starting his IT Career at Intense as early as 1999, he presently heads a team of 168 professionals, dedicated to ‘Creating Value Through Innovation’. He plays the lead role in the areas of Development, Quality Assurance and Testing, Project Management, User Experience (GUI), Documentation, R&D, and Architecture Review.

Prabhakar Racherla

Global Delivery Head

Mr. Prabhakar Racherla holds a Post Graduate Diploma in Systems Management with additional credentials of PMP (Project Management Professional) and a CSM (Certified Scrum Master). With 20 years of experience (18 years at Intense Technologies) all focused on generating measurable business value for our clients through reliable, cost-effective and consistently high-quality services, he leads our global delivery team of 140+ which includes industry endorsed Project/Program managers.

He has received several excellence awards from our clients across the globe and an "Outstanding Leader Award" from Intense in recognition of exemplary dedication towards service delivery.

H Madhukar Nayak

Head - Finance and Administration

Mr. H.M. Nayak has more than 20 years of experience in Finance and Administration, specifically with respect to listed companies. He is a Bachelor of Commerce, Accounts, Finance & Business Organization from Osmania University. Heading Finance and Administration, he is aslo the Compliance Officer of the Company. He is an expert in giving advice on new businesses, formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.

Hector Garcia

Vice President - Americas

Hector Garcia has a background in military, business, finance and telecom domains. He leads Intense Technologies, Americas. Hector has 20+ Years of experience in multiple business verticals with extreme focus in Telecommunications. He has been Chairman of NACM-NTCG and continues to be a speaker at industry events. Always willing to take on large and complex projects, he relies on his strategic, commercial and operational expertise. Hector’s balance and passion come from family & sport.

Shravan Ganjoo

VP - Global Alliances & Partner Sales

Shravan, with more than 18 years of experience, is at ease in excelling at any multifaceted role which involves sales, partner relations and solution interfacing including liaising with delivery teams. In his vast experience of working with large organizations like Netpro Technologies, MHD, Sify, PCS among others he mastered the art of building relationships by copiously advocating value propositions of solutions.

In his current role at Intense Technologies he is focused on expanding the ASEAN market with his team and also creates a strong global partner organization for developing a strong revenue stream, footprint and visibility. He believes that digitalization of customer centric business processes is the need of the hour for large enterprises to develop competitive advantage and likes to work closely with System Integrators, Partners and Customers across geographies to explore opportunities of working together to enhance the combined value proposition of solutions

Reddy Shivaprasad

Vice President - Middle East Africa (MEA)

He is responsible for Enterprise Sales, Business Development, Partner Identification, Development and Relationship Management.

He was appointed at Intense Technologies in April 2012, and has since been successfully able to penetrate the MEA region. His matchless leadership skills have allowed him to drive and administer his team to successfully generate business in major telecom and banking companies across the region.

Backed by his successful leadership ability, Reddy's strategic vision inspires his team to achieve excellence in customer service by being customer focused, demonstrate rigor in service delivery and proactively provide value added focus.

Our Other

Social Initiatives

ALL FOR A

BETTER

FUTURE

Intense Technologies’ innovative products have ushered in the paperless age. Our digital customer experience solutions are effective in saving huge

quantities of paper which translates into saving trees. Going a step further, we have organized various Green Initiatives; one of the most prominent ones being the ‘Green IT all the way’ tour. As a part of this initiative, the company’s employees undertook a cycling tour from its headquarters in Hyderabad all the way to Bangalore!

“Large enterprises as well as SMBs are increasingly leveraging our products and solutions to drive their Green IT initiatives.”

– Mr. C.K. Shastri

We adopt entire schools in remote locations across India

We sponsor the education of promising children from low income groups We fund various initiatives in old age homes and orphanages

Intense Technologies Limited

e-Mail: [email protected]

Contact us:

We serve customers in 30+ countries across 4 continents

w w w. i n 1 0 s t e c h . c o m

INDIA A1, Vikrampuri

Secunderabad - 500 009. Telangana, INDIA Tel: +91-40-44558585/27849019/27844551 Fax: +91-40-27819040 e-mail: [email protected] Corporate Headquarters Asia Pacific 9, Temasek Boulevard # 19-05 Suntec Tower 2, Singapore 038989 Tel: +65-8288-1859

e-mail: [email protected] SINGAPORE

Middle East and Africa Hamriyah Free Zone, P.O.Box 53142, Sharjah Tel: +971-4-2653202 / 56-6499568 e-mail: [email protected] UNITED ARAB EMIRATES Europe

UNITED KINGDOM 200 Brook Drive, Green Park, Reading UK, RG2 6UB Tel: +44 7825 664 259 e-mail: [email protected] Americas

UNITED STATES OF AMERICA 10481 NW 36 Street, Miami FL 33178

Tel: +1 954 545 2037, 305 509 1250 e-mail: [email protected] MUMBAI

Dr.Charat Singh Colony

Nr. Solitare Corporate Park Chakala,

Andheri (E) Mumbai – 400 093, Maharastra, INDIA Tel: +91-22-32419713 / 32064648 / 28253400 e-mail: [email protected] NOIDA

A-1/E, Sector – 16

Noida – 201301 Uttar Pradesh, INDIA Tel: +91-120- 4743900 to 10

e-mail: [email protected]

Information and content contained in here is an exclusive property of Intense Technologies Limited. The content presented is correct at the time of publishing and is subject to change. Intense, Intense logo are trademarks of Intense Technologies Limited. All other product or brand names are trademarks or registered trademarks of their respective owners.