Balancing
Self-Control and
Managed Cloud Services
Agenda
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Telindus Today
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Cloud Service Overview
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Managed Cloud Pro`s & Con`s
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Self-Service Pro`s & Con`s
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Finding the right balance
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Telindus Managed & Self-Service
Cloud Infrastructure
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Telindus Telecom
A key player in Luxembourg
Telindus Luxembourg
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ICT Integrator since 1979
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Belgacom acquisition in 2006
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PSF status since 2005
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358 employees
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Turnover 2013 : 77 M€
Telindus International
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600+ specialists in Europe
in 5 countries (Be, Fr, Lu, NL, UK)
Belgacom Group & Tango
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Incumbent Belgian B2B/B2C operator
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6,4B€ Revenues in 2012
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16.800 employees
The Cloud Foundation
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600 km Managed Optical Fibre
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Available in all large local business
areas
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Ability to extend as per Customer
requirements
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Very High Service Performance
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POP in Frankfurt & Amsterdam
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Interconnect to International
MPLS Network (Explore)
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DWDM / ROADM Network
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Secure Private MPLS IP Network
National Optical Backbone
Amsterdam Paris Brussels Frankfurt DC Bissen BCP Sungard DC Bettembourg
BICS - International Presence
Connectivity Service
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Point to Point or Private IP (MPLS)
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Full list of POP`s :
Data Centers (over 1.000 m2 Tier IV – Carriers neutral – Low PUE of 1,35)
Private rack in shared room or private cage (buy or lease servers)
Low to high density racks - Up to 40kW – Air or liquid cooled
DSO
Data Center Facilities
and Housing Services
NOC and Remote Services
Type here level of Sensitivity : “Confidential"
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24/7 Support & Monitoring
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Located in Luxembourg
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Pro-active customer notification
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Languages
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German
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French
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English
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Luxembourgish
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Expert, Certified and
Experienced Staff
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Security Operations Center
Data Center – Housing
Customer References
duodecad
www.duodecad.comCustomers in the online industry
Telindus Telecom
Cloud Services
U-CaaS
Communication-as-a-Service
Serving Enterprises
with a global solution
Telindus Telecom Datacenter & Connectivity Services
TelephonyUnified Messaging
Integration with back office Collaboration and
conferencing
Cloud Solutions
for Businesses
U-flex
Managed Infrastructure-as-a-Service
U-free
Desktop-as-a-Service
Unified communications and IP telephony on a flexible, secure and performing platform
Virtual workstations
Hosted messaging and cooperation tools
Hosting of business applications Mobility and teleworking
Virtualize your workstations and access your business applications no matter where you are
Investment-free ICT service with complete control over operational costs and a superior-quality service.
Servers, networks, storage on demand Monitoring, Backup and DR services 24/7 disaster management
U-cloud
Self-Service IaaS – Pay as you go
On-demand Cloud Service, build your virtual server park and scale as you grow
Balancing Managed-
vs. Self-Service Cloud
Benefits and Drawbacks of Self-Service.
Type here level of Sensitivity : “Confidential"
Self-service pros
Self-service cons
Speed:
• Self-service is faster than opening a ticket
• great ability especially if you’re in a time sensitive business
Special internal experience required:
• all parts of infrastructure, firewalls, switches, load balancing rules … • own networks, security rules, DMZs and all services
• compliance and security • ensuring HA and backups Procurement & Onboarding :
• procuring infrastructure for your business • serve new customers or workloads more quickly • deploy infrastructure by pushing a few buttons
Customer Care:
• much upkeep and stuff is necessary for infrastructure builds and
maintenance
• it may become detractive to your ability to innovate around your
company’s core values
Root access:
• as part of the deployment process you will get root access to the
servers, IP addresses and admin access etc…
Root access:
• can be a negative, because it is so operational • You may not want your staff to:
- have to install things on the servers themselves - connect to servers as root, only with limited access
Application requirements:
• configure VMs to match the needs of your application
• measure latency or higher level networking or load balancing rules
because of full access
Application requirements:
• Full access opens a door to mess things up
• Applications might not need much support, if the service provider is giving
good latency and set up
Telindus, a market driven innovation model
Control
Service
Infrastructure
Cloud Services
Serving Enterprises
with a global solution
Telindus Telecom Datacenter & Connectivity Services
Cloud Infrastructure
for Businesses
U-flex
Managed Infrastructure-as-a-Service
Investment-free ICT service with complete control over
operational costs and a superior-quality service.
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Servers, networks, storage on demand
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Monitoring, Backup and DR services
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24/7 disaster management
U-cloud
Self-Service Infrastructure-as-a-Service
On-demand Cloud Service, build your virtual
server park and scale as you grow
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Self-Management
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Resources à la carte
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Pay-as-you-go or prepaid
U-FLEX
Managed Infrastructure Services
CLOUD PROVIDER OF THE YEAR 2012 CLOUD PROVIDER OF THE YEAR 2011 ICT COMPANY OF THE YEAR 2010 CLOUD PROVIDER OF THE YEAR 2013 2012 BEST PRIVATE BUSINESS CASE 2011 BEST PRIVATE BUSINESS CASE
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Stretched VMware Cluster over 2 DCs
(3+1 local redundancy + 2N remote)
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10GbE redundant Network
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NetApp Metrocluster
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3 tier level for the Storage:
Performance, Capacity, Archive
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Snapshoting, Disk & Tape Backup
Enterprise Managed Services
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Flexibility and customisability
of design and services
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High level of Outsourcing
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Application and Database Management
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Contract with strong SLA
TELINDUS - U-Flex
U-Flex – Managed Cloud Services
Customer testimonials
Nicolas Henckes, Managing Director:
“In choosing Telindus datacenter services, our company now enjoys a level of performance and services we could never
have had by investing piece-meal, without any visibility. This solution has given us greater peace of mind, both in terms
of financial investment enabling us to continue to expand, and in terms of manpower allowing us to concentrate on our
core business.”
Christophe Hucque, Chief Operations Officer :
“Telindus has perfectly understood and responded to our requirements …
The transition into the Cloud has been perfect and our IT colleagues of the bank were really impressed by the approach
we successfully managed to set up jointly.”
Sylvain Momin, Head of Country Technology Organization:
“Telindus has been able to take ‘the additional step forward’ in terms of innovation, and has not hesitated to go
beyond its prerogatives to make the project succeed and to generate an optimal result.”
Patrick Lommel, Financial & Administrative Director
“A major benefit of Telindus Telecom's global Cloud and connectivity solutions is that they provide all the
ICT services, including telephony, from their Cloud platform.”
Thank You!
Q&A
