Handbook on Decision Support Systems 2

International Handbooks on Information Systems

Handbook on Decision Support Systems 2

Variations

Bearbeitet von

Frada Burstein, Clyde Holsapple

1. Auflage 2008. Buch. LIV, 800 S. Hardcover ISBN 978 3 540 48715 9

Format (B x L): 15,5 x 23,5 cm Gewicht: 1442 g

Wirtschaft > Betriebswirtschaft: Theorie & Allgemeines > Wirtschaftsmathematik und

-statistik

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Table of Contents

V

OLUME

2:

V

ARIATIONS

Preface ...VII Contributors to Volume 2 ... XXXI

P

ART

VI.

T

IME AND

S

PACE

I

SSUES FOR

D

ECISION

S

UPPORT

C

HAPTER

37

Decision Support in Turbulent and High-Velocity Environments ... 3 Sven A. Carlsson and Omar A. El Sawy

C

HAPTER

38

Supporting Decisions in Real-Time Enterprises:

Autonomic Supply Chain Systems ... 19 Daniel E. O’Leary

C

HAPTER

39

Decision Support for Emergency Situations ... 39 Bartel Van de Walle and Murray Turoff

C

HAPTER

40

Geographic Information and Analysis for Decision Support ... 65 Peter B. Keenan

C

HAPTER

41

Support for Real-Time Decision Making in Mobile

Financial Applications... 81 Frada Burstein, Julie Cowie, Arkady Zaslavsky

and Jocelyn San Pedro

C

HAPTER

42

Context-Sensitive Decision Support Systems in Road Safety... 107 Patrick Brézillon and Juliette Brézillon

XXII Table of Contents

P

ART

VII.

S

COPES OF

D

ECISION

S

UPPORT

C

HAPTER

43

Personal Decision Support Systems ... 127 David Arnott

C

HAPTER

44

Developing Practical Decision Support Tools Using Dashboards

of Information... 151 Frédéric Adam and Jean-Charles Pomerol

C

HAPTER

45

Business Intelligence ... 175 Solomon Negash and Paul Gray

C

HAPTER

46

Competitive Intelligence Systems ... 195 Vicki L. Sauter

C

HAPTER

47

Process-Based Decision Support... 211 Dina Neiger and Leonid Churilov

C

HAPTER

48

A Framework for Supporting Decisions in a Global Context –

The Case of a Global DSS for Financial Planning ... 239 Mohan Tanniru

P

ART

VIII.

D

EVELOPING AND

M

ANAGING

D

ECISION

S

UPPORT

S

YSTEMS

C

HAPTER

49

On the Design Features of Decision Support Systems:

The Role of System Restrictiveness and Decisional Guidance ... 261 Mark S. Silver

C

HAPTER

50

DSS Systems Analysis and Design:

The Role of the Analyst as Change Agent ... 293 Kenneth E. Kendall and Julie E. Kendall

Table of Contents XXIII

C

HAPTER

51

Evaluation of Decision Support Systems ... 313 Cheul Rhee and H. Raghav Rao

C

HAPTER

52

Planning a Portfolio of Decision Support Systems... 329 Albert L. Lederer

C

HAPTER

53

Decision Support System Evolution:

Predicting, Facilitating, and Managing Knowledge Evolution ... 345 Daniel E. O’Leary

P

ART

IX.

D

ECISION

S

UPPORT

C

ASES AND

A

PPLICATIONS

C

HAPTER

54

Systems for Supporting Operations Management Decisions ... 371 Anita Lee-Post and Chen H. Chung

C

HAPTER

55

Systems for Supporting Marketing Decisions ... 395 Mike Hart

C

HAPTER

56

Financial DSS: Systems for Supporting Investment Decisions... 419 Bruce W. Weber

C

HAPTER

57

Flying High with Real-Time Business Intelligence... 443 Ron Anderson-Lehman, Hugh J. Watson, Barbara H. Wixom

and Jeffrey A. Hoffer

C

HAPTER

58

Decision Support for Security: A Mixed Reality Approach

to Bioterror Preparedness and Response ... 463 Alok Chaturvedi, Angela Mellema, Chih-Hui Hsieh, Tejas Bhatt,

Mike Cheng, Eric Dietz and Simeon Stearns

C

HAPTER

59

DSS in Healthcare: Advances and Opportunities... 483 Rajiv Kohli and Frank Piontek

XXIV Table of Contents

C

HAPTER

60

Decision Support Systems in Forest Management ... 499 Keith M. Reynolds, Mark Twery, Manfred J. Lexer, Harald Vacik,

Duncan Ray, Guofan Shao and Jose G. Borges

C

HAPTER

61

DSS Experiences in South America ... 535 Denis Borenstein, Fabrizio Almeida Marodin

and Eugênio de Oliveira Simonetto

C

HAPTER

62

DSS Experience in Africa – Cases from Egypt... 559 Sherif Kamel

C

HAPTER

63

Evolution of Knowledge Management Towards Enterprise

Decision Support: The Case of KPMG ... 581 Daniel E. O’Leary

P

ART

X.

D

ECISION

S

UPPORT

H

ORIZONS

C

HAPTER

64

Compositional Enterprise Modeling and Decision Support ... 611 Sulin Ba, Karl R. Lang and Andrew B. Whinston

C

HAPTER

65

Information Technology Support for Inquiring Organizations ... 637 James L. Parrish, Jr. and James F. Courtney, Jr.

C

HAPTER

66

Towards Decision Support for Participatory Democracy... 651 David Rios Insua, Gregory E. Kersten, Jesus Rios

and Carlos Grima

C

HAPTER

67

The Internet and DSS – Massive, Real-Time Data Availability

Is Changing the DSS Landscape ... 687 James R. Marsden

Table of Contents XXV

C

HAPTER

68

Information Visualization for Decision Support ... 699 Bin Zhu and Hsinchun Chen

C

HAPTER

69

The Decision Hedgehog for Creative Decision Making... 723 Patrick Humphreys and Garrick Jones

C

HAPTER

70

Creativity Support Systems ... 745 Monica J. Garfield

C

HAPTER

71

Systems for Strategic Learning... 759 Fidan Boylu, Haldun Aytug and Gary J. Koehler

Keyword Index... 777

V

OLUME

1:

B

ASIC

T

HEMES

Preface ...VII Contributors to Volume 1 ... XXXI

P

ART

I.

F

OUNDATIONS OF

D

ECISION

S

UPPORT

S

YSTEMS

C

HAPTER

1

The Decision-Making Process in a Complex Situation... 3 Alex Bennet and David Bennet

C

HAPTER

2

Decisions and Knowledge ... 21 Clyde W. Holsapple

C

HAPTER

3

Decision Making and Sensemaking ... 55 Richard J. Boland, Jr.

XXVI Table of Contents

C

HAPTER

4

Data Quality and Decision Making ... 65 Rosanne Price and Graeme Shanks

C

HAPTER

5

Decision Makers and Their Need for Support... 83 Dianne J. Hall

C

HAPTER

6

Decision Support Through Knowledge Management ... 103 Frada Burstein and Sven A. Carlsson

C

HAPTER

7

Decision Support Systems: A Historical Overview ... 121 Daniel J. Power

C

HAPTER

8

Reference Disciplines of Decision Support Systems... 141 Sean B. Eom

P

ART

II.

D

ECISION

S

UPPORT

S

YSTEM

F

UNDAMENTALS

C

HAPTER

9

DSS Architecture and Types ... 163 Clyde W. Holsapple

C

HAPTER

10

Integrated Document Management for Decision Support ... 191 Len Asprey and Michael Middleton

C

HAPTER

11

Databases and Data Warehouses for Decision Support... 207 Rob Meredith, Peter O’Donnell and David Arnott

C

HAPTER

12

Model Management and Solvers for Decision Support... 231 Ting-Peng Liang, Ching-Chang Lee and Efraim Turban

Table of Contents XXVII

C

HAPTER

13

Online Analytical Processing (OLAP) for Decision Support... 259 Nenad Jukic, Boris Jukic and Mary Malliaris

C

HAPTER

14

Spreadsheet-Based Decision Support Systems... 277 Michelle M.H. Şeref and Ravindra K. Ahuja

C

HAPTER

15

Multi-Criteria Decision Support... 299 David L. Olson

C

HAPTER

16

Web-Based Decision Support... 315 Fatemeh “Mariam” Zahedi, Jaeki Song and Suprasith Jarupathirun

P

ART

III.

M

ULTIPARTICIPANT

D

ECISION

S

UPPORT

S

YSTEMS

C

HAPTER

17

Collaborative Technologies... 341 Anne P. Massey

C

HAPTER

18

A Motivational Model of Knowledge Sharing ... 355 Jay Palmisano

C

HAPTER

19

The Nature of Group Decision Support Systems ... 371 Paul Gray

C

HAPTER

20

GDSS Parameters and Benefits ... 391 Jay F. Nunamaker, Jr. and Amit V. Deokar

C

HAPTER

21

The Nature of Organizational Decision Support Systems ... 415 Joey F. George

XXVIII Table of Contents

C

HAPTER

22

Organizational Decision Support Systems: Parameters and Benefits ... 433 Lei Chi, Edward Hartono, Clyde W. Holsapple and Xun Li

C

HAPTER

23

Negotiation Support and E-negotiation Systems ... 469 Gregory E. Kersten and Hsiangchu Lai

P

ART

IV.

I

NTELLIGENT

D

ECISION

S

UPPORT

S

YSTEMS

C

HAPTER

24

Advisory Systems to Support Decision Making... 511 Brandon A. Beemer and Dawn G. Gregg

C

HAPTER

25

Using Autonomous Software Agents in Decision Support Systems ... 529 Traci J. Hess, Loren Paul Rees and Terry R. Rakes

C

HAPTER

26

Artificial Neural Networks in Decision Support Systems... 557 Dursun Delen and Ramesh Sharda

C

HAPTER

27

Data Mining and Data Fusion for Enhanced Decision Support ... 581 Shiraj Khan, Auroop R. Ganguly and Amar Gupta

C

HAPTER

28

Decision Support via Text Mining ... 609 Josh Froelich and Sergei Ananyan

C

HAPTER

29

Decision Support Based on Process Mining... 637 Wil M.P. van der Aalst

C

HAPTER

30

Adaptive Decision Support Systems

via Problem Processor Learning... 659 Clyde W. Holsapple, Varghese S. Jacob, Ramakrishnan Pakath,

Table of Contents XXIX

C

HAPTER

31

A Learning-Enhanced Adaptive Decision Support System

Framework... 697 Michael Shaw and Selwyn Piramuthu

P

ART

V.

E

FFECTS OF

C

OMPUTER

-B

ASED

D

ECISION

S

UPPORT

C

HAPTER

32

Benefits of Decision Support Systems ... 719 Roger Alan Pick

C

HAPTER

33

Involvement and Decision-Making Satisfaction with a Decision Aid: The Influence of Social Multimedia, Gender, and Playfulness ... 731 Traci J. Hess, Mark A. Fuller and John Mathew

C

HAPTER

34

Decision Support Systems Failure... 763 David Arnott and Gemma Dodson

C

HAPTER

35

Could the Use of a Knowledge-Based System Lead

to Implicit Learning? ... 791 Solomon Antony and Radhika Santhanam

C

HAPTER

36

Group and Organizational Learning Effects

from Multiparticipant DSS Usage ... 813 M. Shane Tomblin