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Reception as a Service™
COMMERCIAL IN CONFIDENCE
OfficeHQ™ 2014
OFFICEHQ™
VIRTUAL
RECEPTION
PRODUCTS
& SERVICES
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Overview of OfficeHQ™ Products & Services
MyReceptionist
Our most popular offering! The MyReceptionist™ answering service represents our customers’ businesses to give their callers a true receptionist experience. This is not just a messaging service - all calls received are answered by our friendly receptionists with our customers preferred greeting and transferred to our customer wherever they are in the world.
Customers may be at home, on their cell phone, at a hotel, or at a client site. Customers can update their contact numbers at any time in our online portal, by telephone or smartphone apps for the iPhone and Android. They can also add and update notes for their dedicated receptionist instantly.
Once a caller has been greeted, the receptionist will call our customers on their pre-selected divert numbers and, if they do elect to take the call, the caller will be instantly patched through. Alternatively a message will be sent by text and/or e-mail, detailing the message left by the caller, and their contact information - allowing our customer to return the call at a more convenient time. This service can be configured to operate during business hours, after hours or 24x7 with free voicemail for after-hours messages.
MyAssistant with MyDiary
This is our premium live reception service charged on a pay as you go (per minute instead of per call) for customers who need their office to be fronted by a friendly, efficient and personal assistant. This is the ideal service for the sole trader or small business that require our receptionists to acquire additional information from callers or assist with diary/calendar bookings. This service is popular with health services and other small business professionals. Following agreed protocol, receptionists will book appointments directly into customer diaries.
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Callers are professionally greeted by the OfficeHQ™ Receptionist in your business
name using your preferred call answering script.
The OfficeHQ™ Receptionist will gather the relevant details from your callers can
either transfer the calls or send a detailed message to the relevant
contacts/functional areas of your business.
Callers will have the comfort of knowing that their call has been answered by a
professional receptionist who has proactively addressed their requirements and in
the event that a message is taken, that their message will be received for a call
back ASAP. Clients can also access inbound call records on the OfficeHQ™ web
portal.
Message Express
This is our message only service - designed to give customers maximum calls with a budget price tag. We ensure calls are answered professionally in our customers’ business name and messages are sent instantly by email and SMS. This service operates 24x7 so our customers never miss a call. All our customers have to do is call forward their business, cell or home office line to an exclusive number we allocate. When their clients ring their number their calls are seamlessly answered and their message is sent directly to them.
Message Centre
Clients select a local or toll free number which can be used by the client to advertise their business. They can record a custom greeting that is played to inbound callers. After a tone, the caller can record a message up to 3 minutes long. This message is then forwarded to the client and can be accessed from any email client.
Faxes can also be converted to email and sent instantaneously.
Virtual Address
This is perfect for anyone needing an up-market CBD office location. OfficeHQ™ provides an address to use on letterheads to forward mail as requested.
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Reception as a Service™ Subscription Fees & Charges
Subscription fees are charged monthly in advance as per schedule below. Excess calls over the plan allowance are charged at the scheduled rate. All prices exclude GST.
MyReceptionist
Clients can chose from either a daily call plan (business hours only) or a monthly call plan (24x7):
Incl. Calls per Day* Monthly Subscription Excess & After-hours Call Charge
MyReceptionist 0 $10.00 $2.75
MyReceptionist 5 5 $85.00 $2.50
MyReceptionist 10 10 $125.00 $2.50
MyReceptionist 15 15 $175.00 $2.50
*Unused daily call allowance expires each day.
Incl. Calls per Month* Monthly Subscription Excess Call Charge
MyReceptionist 25 25 $59.00 $2.50
MyReceptionist 50 50 $99.00 $2.50
MyReceptionist 100 100 $165.00 $2.50
MyReceptionist 200 200 $330.00 $2.50
*Unused monthly call allowance expires each month.
MyAssistant (with MyDiary)
Inbound Call Charge Monthly Subscription Setup Fee
MyAssistant™ $1.60/minute* $40.00 $50.00
MyAssistant with MyDiary™ $1.60/minute* $40.00 $99.00
* 30 second increments
Additional Charges
Messaging & Transfers Service Charge Flagfall
Message by SMS $0.30
Call transfer to land-line $0.10 /min $0.15 Call transfer to Mobile $0.40 /min $0.35
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MessageExpress
Incl. Calls per Month Monthly Subscription Excess Call Charge
MessageExpress 25 25 $29.00 $1.50
MessageExpress 50 50 $49.00 $1.50
MessageExpress 100 100 $89.00 $1.50
Message Express subscription and call charge includes after hours calls and notification by SMS and email.
Ad-on Packages:
MessageCentre
Incl. Minutes per Month Monthly Subscription Excess Additional Minutes
MessageCentre Fax 100 $25.00 $0.20/minute
MessageCentre Voicemail 200 $20.00 $0.12/minute
MessageCentre Voicemail Lite 0 $5.00 $0.15/minute
Virtual Address
Monthly Subscription: $75 – 100.00 per month.
1300 Numbers
Monthly Subscription: $20.00 (Setup Fee $25.00)
Other Charges:
Additional Contacts with on-line client portal login to manage call answering preferences can be configured and will incur an additional $5.00 per month charge per additional contact.
Please Note: OfficeHQ™ reserves the right to change prices at any time with one month's notice.
Usage Prepayment
A Usage Prepayment charge appears on the first bill in addition to the subscription charge and re-bills whenever the client account balance is below $0.00.
Usage charges such as call transfer, text messages (if applicable) and inbound calls over the nominated subscription allowance are deducted from the prepaid usage credit on the client account.
Please note: the prepayment default amount is from $25.00 to $50.00 depending on the package subscription.
© OfficeHQ™ 2014 6 OfficeHQ™ (incorporating ReceptionHQ™ in the US and
the UK) has been established since 2003 and provides virtual reception and answering services to clients ranging from sole traders and professionals to small business, government, not-for-profit and corporates. OfficeHQ™ provides a premium virtual receptionist and call answering service at an affordable price point. Customers can access the service on demand with instantaneous on-line set up. They have the flexibility to update their call preferences using the web portal or via an Android or iPhone App and their calls can be transferred to wherever they are in the world 24x7 or a message will be sent by email or SMS.
The OfficeHQ™ solution offering is unmatched in the industry and provides a competitive edge to our customers using highly trained, locally based receptionists (multi lingual as required), who deliver a professional reception service tailored to the customer requirements.
Our unique live answering service is delivered utilizing proprietary, leading edge software to provide real-time, live answering and messaging services to clients based in Australia, the United States and the United Kingdom and enables re-directing of phone calls and forwarding messages to anywhere in the world. The technology platform and infrastructure has continued to migrate and adopt new features and functionality (voice & data) and is scalable and robust serving a global network of operators and customers.
OfficeHQ™ boasts an outstanding track record of customer loyalty with an average client tenure of a minimum of three years. A significant proportion of our current subscriber base are small businesses with an increasing demand emerging within the enterprise sector to handle overflow and to contain expenditure on overheads.
The virtual reception services provided by OfficeHQ™ enable businesses to reduce operating costs and
grow revenues through improved customer service and increased productivity.
We are unique in that we are not a stereotypical call centre but rather employ specialist receptionist and call answering teams in hubs in various global locations where they can operate at our premises or telecommute. We are pioneers in this emerging business practice and pride ourselves in our standards of excellence for telecommuting by our employees. We are a truly “virtual” business! Other key points of difference include:
Online, real-time, local number activation (including DIDs) across USA, UK, Europe and Australia
In-house developed and maintained, proprietary leading edge software
Commercial in Confidence
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Receptionist screen POP technology
Highly trained, professional, locally based receptionists with 24x7 quality standards monitoring:
Call pick-up times
Schedule adherence
Abandon rates
Call durations
Recording & whisper coaching
Full-service, no obligation, free trials & special offers with low costs plans, user friendly terms and conditions
Fully automated real-time billing platform
On-line client access portal and iPhone/Android Apps for customization, reporting & case management.
Contact Details:
Angela Peverell
Director, Sales & Marketing
Email: [email protected] Phone: 1300 ANSWER (1300 267 937) Direct: +61 2 8231 6686 Web: www.officehq.com.au
