A Higher Level of Performance
MEET CANON BUSINESS PROCESS SERVICES
Océ Business Services, Inc. changed its name to Canon
Business Process Services, Inc. as of January 1, 2013. The
name reflects our identity as a wholly owned subsidiary of
Canon U.S.A., Inc. as well as the significant expansion in our
business activities in recent years. The global strength and
resources of Canon makes our portfolio of business process
services one of the best in the industry. Our management is
unchanged, as is our vendor neutral approach to technology.
The focus of our nearly 5,000 people continues to be the
current and future needs of clients.
a holistic BPO value
cycle approach
Advantages of
Canon Business Process Services is a leader in business process outsourcing (BPO) with expertise in data and document-intensive processes. Our goal is to provide quality managed services and technology that consistently contribute value to your business through markedly improved operational performance.
Attaining a measurable, sustainable improvement in process performance requires a holistic approach to operational excellence. Such an approach aligns people, processes, and technology in ways that deliver added value. The ability to respond quickly and effectively to change is essential. A holistic approach to operational excellence by its nature must span the entire BPO value cycle. This cycle begins with an assessment followed by process design, transition, management and continuous improvement.
As a business leader, you know that business processes and all the transactional information they contain are vital assets. These must be skillfully managed throughout their value cycle in order to maximize results and minimize risk. Through optimization and systematic ongoing management, Canon Business Process Services will help you realize significant benefits from business process outsourcing.
KEY BUSINESS BENEFITS
+ Reduced costs
+ Greater operational efficiency and effectiveness
+ Access to vendor-neutral advanced technology
+ Increased staffing flexibility onsite, offsite and offshore
+ Improved working capital efficiency
+ Improved compliance with business and regulatory requirements
Business process outsourcing is
The current global economic and regulatory climate for business is perhaps the most challenging in decades. Business leaders are charged to produce economic profit, gain efficiencies, improve productivity and add enterprise value. Simultaneously, they are bedeviled by regulators that ordain more scrutiny, fast-moving competition, and shareholders seeking higher returns. Demand side pressures build as customers seek more value for less money and commoditization looms. Beset by these challenges, companies are seeking new ways to reduce costs, increase efficiency, and redirect resources to nurture critical core competencies. For many, the chosen solution is business process outsourcing.
By outsourcing all or part of your accounts payable function to Canon, for example, your company can gain staffing flexibility, shorten cycle time, and increase productivity through process improvement and automation. Similarly, by outsourcing records management to Canon, you not only integrate current records initiatives and technology, but also mitigate organizational risk through improved compliance and conformance to regulatory requirements.
THE VALUE OF AN ASSESSMENT
The first step towards optimizing your business processes is to gain an objective, fact-based understanding of where improve-ments can make the most significant difference in operational performance. We’ll conduct a business process assessment to map the current state and desired future state, analyze the data to recommend an action plan, and identify precise areas for im-proved productivity, performance and savings.
RETHINKING YOUR BUSINESS PROCESS
We realize that every company has its own unique operational requirements and challenges. We begin by collaborating closely with you in order to understand your entire business process landscape, so that we can bring maximum business benefits.
STEPS TAKEN:
+ Streamline the process to improve efficiencies, staffing flexibility, or asset utilization
+ Apply insights into the optimal design and redeployment of staff or assets
+ Add facilitating technology and tools; for example, integrated workflow automation
+ Improve performance over time against a pre-agreed Service Level Agreement (SLA) and Key Performance Indicators (KPIs)
These initiatives might introduce greater use of remote transaction processing that can leverage scale economies and offshore labor rates. Process standardization across locations and business units, to the extent this is indicated, will reduce inconsistencies and replicate best practice benefits.
We recognize that a well-planned and smooth operational transition will establish the foundation for a successful long- term partner relationship. Canon has demonstrated success by implementing thousands of such transitions and managing change. From onsite analysis and process mapping to optimization, transition planning and implementation, Canon appoints the precise resources to make your business process smooth-running.
Canon Business Process Services is
ranked in the top leaders category of
the IAOP Global Outsourcing
100 List — eight years in a row.
Our experts introduce operational
excellence that spans the BPO value cycle
Growth is a priority for companies around the world, yet necessary change is resisted. To help drive growth, Canon carefully helps companies achieve operational excellence in their business processes. Operational excellence emerges when processes are optimized and the right principles and tools such as Six Sigma are applied to improve quality and efficiency of execution while reducing risk and cost. Operational excellence encourages continuous improvement. Achieving this higher level benefit requires a fact-based understanding of operational performance. We employ precise metrics to evaluate important KPIs, and expert teams to achieve targets.
WHY IS OPERATIONAL EXCELLENCE SO CRITICAL?
Canon’s proficiency in operational excellence can be traced to the comprehensive quality management program that supports our clients as well as our own internal operations. Our goal and thrust is to drive continuous improvement, exceed service level benchmarks, and improve your bottom line performance. Our quality management approach is centered on Six Sigma methodology. Advanced business intelligence tools are used to drive ongoing performance improvement in processes so as to sustain value creation over the long-term. Our approach can provide visibility into operations for informed and timely decision making, benchmark current operations and identify, quantify and prioritize areas of improvement.
OPERATIONAL EXCELLENCE HEIGHTENS BENEFITS THROUGHOUT THE BPO VALUE CYCLE
With Canon, a process specialist plays a central role in operational excellence. This specialist works with clients to identify areas that are opportunities for process improvement, and drives that improvement. We can eliminate non value-added tasks, automate manual steps and introduce integrated applications such as electronic workflow, for example. Our holistic approach to operational excellence heightens performance throughout the BPO value cycle, from the initial assessment and analysis to ongoing management and improvement.
heightened efficiency
and agility results
A BPO provider with deep domain knowledge
and flexible, integrated service delivery can
ELECTRONIC DISCOVERY
The Federal Rules of Civil Procedure and other regulations leave little room for error in responding to a discovery request. Risk is dangerously heightened by the proliferation of electronic documents across a vast terrain of email, tablets, laptops, voicemail, and more. Our Legal Technology Group is a pioneer in eDiscovery. Leading law firms and corporate counsel rely on our services and technology to achieve timeliness, accuracy and cost control in large scale, complex document reviews. We provide consultation and project planning, data collection and harvesting, data restoration, complex search and mining, metadata extraction, imaging and indexing. CaseData™ is our advanced, hosted document review system designed by attorneys for attorneys on a proven technology foundation.
FINANCE & ACCOUNTING
Accounts Payable groups are challenged with handling more invoices each year as the business grows. Simply adding more labor can increase costs without improving the process. Organizations are now turning to outsourcing as a means to reduce costs, gain staffing flexibility, improve process quality, speed, and compliance, and provide better service to the business units they support. Our best practices include centralized receipt of invoices, scanning, and using workflow for invoice review, discrepancy resolution, coding and approval. Streamlining and automating accounts payable processes will significantly reduce the burden for organizations so they can focus on higher value finance tasks.
BUSINESS PROCESS IMAGING
Most organizations realize the benefits of electronic workflows, but still must contend with diverse paper-based inputs. The challenge is to achieve savings and productivity gains in labor and paper-based processes that consume internal resources. Canon will consolidate and digitize high volume transactional documents as you receive them, as well as index, code, and merge them into your workflow. This makes the documents easy to store, retrieve and manage.
CLAIMS PROCESSING
Pressures to cut costs in front and back office processes rise in a weak economy. Processing insurance claims is an example. To improve efficiency, shorten cycle time, or implement standardized practices, we can institute best practices such as centralized receipt and capture, electronic workflow and systems to enable claims
makes your
business
stronger
Why Canon creates value that
Whether you seek to refine certain functions in one department, optimize all process operations, or
standardize practices and tools across regions, we can help you gain benefits beyond cost savings in key disciplines.
Our integrated service delivery capabilities combine onsite staff with U.S. and international Business Processing
Centers, so you can respond to change with assured agility.
RECORDS MANAGEMENT
Today’s ever-expanding regulations and standards governing information are mind-boggling. Yet, records management is not a core competency for most organizations. We offer deep records management expertise and technology that will help you maintain compliance, streamline storage requirements for physical and electronic records, and gain benefits like risk mitigation as well as peace of mind. A Records Need Assessment (RNA) analyzes current processes and procedures and recommends actions to close the gap to a best practices state. We offer records classification design and implementation, retention schedule development, and physical and electronic records management.
MANAGED PRINT SERVICES
Canon can provide the financial control, multi-vendor management, flexibility and productivity you may have missed. We’ll procure, install and monitor hardware and software as well as manage lease and service contracts. We’ll manage billing, technical support and consumables, and provide regular reports. Our analysts will conduct a Document Needs Assessment (DNA) to guide a more effective print strategy and optimization of output infrastructure. The right plan usually can save up to 20% on current document production costs.
MAIL, DISTRIBUTION AND FULFILLMENT
Canon has decades of experience managing large enterprise onsite mail, distribution and fulfillment operations. Our digital mail service scans incoming and returned physical mail and integrates the mail stream into digital systems such as email and workflow. The result is improved efficiency, increased productivity, and reduced downstream process cost. Digital mail ultimately leads to better information management.
CENTRALIZED ONSITE PRINT AND COPY
Whatever documents drive your business, we can efficiently manage your Document Processing Center, contain costs and introduce best practices. We’ll analyze and optimize document workflows to more efficiently fulfill your business requirements. Outsourcing enables a single point of accountability. We have
Client Centric Culture
MANUFACTURING
Manufacturers must deal with uncertain economic conditions globally, slow growth and slumping exports. These factors have intensified pressure on profit margins and sharpened focus on operational efficiencies in the U.S. Canon can contribute operational performance improvement and ongoing management of front and back office processes so you can concentrate on growing revenues.
INSURANCE
We understand how cost inflation, price competition, declining premium growth and regulatory uncertainty have created difficult challenges for insurers. Whether you seek to optimize back office operations, improve efficiency of a specific function, increase staffing flexibility, or implement standardized tools and practices, we can help drive outcomes that go beyond basic operational savings.
Canon Business Process Services has helped numerous organizations grow their businesses with improved
processes that better serve their customers and employees. In addition to our comprehensive service portfolio,
we have particular domain expertise in the following industries:
FINANCIAL SERVICES
We help financial institutions outsource business processes to increase flexibility, improve agility, reduce costs, increase quality and accuracy, decrease cycle time, and mitigate operational risk.
a need to grow
Remember that all
businesses share
one major concern
HEALTHCARE
We are sensitive to the requirements of healthcare payers and providers. They face tremendous challenges from government regulations and the skyrocketing cost of care. Our specialists can help improve operational effectiveness to contain costs, achieve better quality, and increase administrative and operational process efficiency so you can focus resources on your core mission of patient care.
LEGAL
We bring deep insight and experience to law firms and corporate legal departments. Today, corporate legal departments closely manage budgets, while law firms balance practice areas and reduce staff. Both seek new ways to streamline, cut costs and mitigate risk. Our expertise will help law firms and enterprises meet these challenges through best practices to manage quality, improve processes and realistically contain costs.
Canon Business Process Services
works on behalf of some of the world’s
most innovative and successful companies
financial companies
/ 9
of the largest banks
/ 7
of the largest consumer durable goods companies
largest energy companies (including #1)
/ 3
of the largest healthcare & pharmaceutical companies
/ 12
of the largest insurance companies
/ 7
of the largest diversified financial
/ 7
of the largest technology companies
/ 3
of the largest
/ 12
of the largest insurance companies
/ 9
of the lar
services companies
/ 10
of the largest banks
/ 7
of the largest consumer durable goods companies
/ 5
of the largest technology hardware & equipment companies
/ 3
of the
l energy companies (including #1)
/ 8
of the largest healthcare, pharmaceutical and biotech companies
WELCOME TO CANON A FORWARD-THINKING
BUSINESS PROCESS SERVICE PROVIDER YOU SHOULD GET TO KNOW
Effective business processes are essential to an organization’s
sustained success. Business processes are the primary elements
of a value chain of diverse activities that link a business with its
suppliers and customers. Today’s digital world has little patience
for errors or delays.
Achieving operational excellence involves more than technology
and improved processes. Success ultimately depends on
the knowledge, capabilities and client focus of the people
involved. At Canon, we are committed to making substantial,
consistent investments in employee training, development and
certification, year after year.
What makes us a company to seriously consider is a track
record of over half a century of service delivery and high
client satisfaction. Our client retention rate is approximately
95% year over year. This level of performance is one reason why
Canon Business Process Services continues to achieve robust
growth, despite stiff competition in virtually all of our markets.
It also sheds light on our constant drive to add value and
achieve meaningful results that can elevate your business
effectiveness to a higher level. Our experience and knowledge
gained from hundreds of outsourcing clients will also help you
We offer the substantial financial stability and security of our
parent company Canon, Inc., and true global reach, underscored
by our owned and operated service delivery centers. Canon,
Inc. ranks third overall in U.S. patents registered in
201
3 and consistently ranks among the top five companies
receiving U.S. patents. R&D expenditures in 201
3 alone
exceeded $
2.9 billion USD. Canon is committed to R&D
and innovation and has established notable Innovation
Centers in the U.S. and Europe.
To learn more about how Canon Business Process Services can
improve your operational performance, call us at 1-888-623-2668
Canon Business Process Services, Inc. is a leading provider of managed services and technology that enable organizations to improve operational efficiency while reducing risk and cost. Experts apply quality management principles and tools such as Six Sigma to advance performance to a higher level. The company offers services including BPO, imaging, records management, print, mail and eDiscovery, and is an IAOP Global Outsourcing 100 Leader in 2014 for the eighth consecutive year. Based in New York City, Canon Business Process Services is a wholly owned subsidiary of Canon U.S.A., Inc. Parent company Canon Inc. (NYSE:CAJ) ranks third overall in U.S. patents registered in 2013 and is one of Fortune magazine’s World’s Most Admired Companies in 2012.
Learn more at www.cbps.canon.com
Advancing Business Performance
to a Higher Level
460 West 34th Street New York, N.Y. 10001–2320 1–888–623–2668
