Business Process Management
BCS Presentation
Brett McCall
European BPMS Manager
Agenda
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BPM & the Problem Statement
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The Selection Journey
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Pilots & Future processes
“Capital equipment and infrastructure do
not generate value, people do.”
Howard Smith
What is BPM?
Business Process Management refers to the
design, execution, and optimization of
cross-functional business activities that incorporate
people, systems and business partners
The need for BPMS
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Our Business is Complex
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Grown through acquisition
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Increasing competitive pressures
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“OneFord” Strategy
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Our Information Systems are Complex
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The Pace of Change is Accelerating
Our People are in the Eye of a Perfect Storm
How and why did we get into BPM?
End User Computing
End User Computing
Traditional IT Application Development
Traditional IT Application Development
Too Much Risk
Too Much Time and Money
Solution Capability Gap
Where does BPM fit in the Ford Computing Environment?
End User Computing
End User Computing
BPM
Traditional IT
Application Development
Traditional IT
Current State – Without BPM
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Reliance upon tacit knowledge
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Personality driven (Non-scaleable)
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Mix of manual and systematic
information transfers with the IT
environment
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Not measurable
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Not a closed loop process
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Every defined process is tactical
Engineering CAD Designer CPE Purchasing PPM Manufacturing
Process Variation
Complexity
Chaos
Future State – With BPM
Business Process Metrics & Reports
Engineering
CAD Designer CPE
PPM
Manufacturing Purchasing
Process is mapped and codified:
Scaleable
Captures intellectual property
Process is mapped and codified:
Scaleable
Captures intellectual property
Users interact with a single process
Removes complexity
Users don’t have to know the whole
process
Users interact with a single process
Removes complexity
Users don’t have to know the whole
process
Metrics produced directly from the process
Engineering CAD Designer CPE Purchasing PPM Manufacturing
Process Variation
Complexity
Process Variation
Complexity
Business Process Metrics & Reports
Engineering CAD Designer CPE PPM Manufacturing Purchasing The BPM Transformation
Current State
Future State
Defined Process
Managed Execution
Defined Process
Managed Execution
The BPM Journey
Chaos
Chaos scale
Lean process design
Process-oriented culture
Standard processes
D
efineD
efineM
easureM
easureA
nalyzeA
nalyzeI
mproveI
mproveC
ontrolC
ontrolThe ERCM process efficiently manages and enables the implementation of a common European Engineering Change Management Process.
The ERCM process efficiently manages and enables the implementation of a common European Engineering Change Management Process.
Implementation
Solution
Issue
Validation
Pilot 2:
Engineering Release and Change Management (ERCM)
Objectives:
• Alignment to a common process
• Cross-functional working
• Integration with one or more legacy IT applications
• Demonstrate the role of BPM in SOA
Objectives:
•
Alignment to a common process
•
Cross-functional working
•
Integration with one or more legacy IT applications
Where is the complexity?
• 17 Business Processes five levels deep
• 33 Task Flows
• 48 Business Rule Flows
• 28 System Touch Points
• All Orchestrated by the Process Engine
TCe CMMS3 Engineering CAD Designer CPE PPM Manufacturing Purchasing
Where is the complexity?
ERCM powered by BPM
BPM Pipeline Management
• “Opportunities” Basic
consulting related to opportunity assessment will be initially
provided by the BPM Demand Management Team.
• “Candidates” are measured by
Capability (sizing and effort) against Capacity (supply) • “Qualifiers” are scoped and
validated through Incubators
Oppo
rtuniti
es C
andid
ates
Qualif
iers
Selected
BPM
Projects
Self submitted listing of BPM ideas from various groups within Ford Moving through to full projects and funding Candidates are prepared and scoped for Steering Group Selection Incubator ScopeThe BPM Demand team will
measure and sequence
BPM opportunities thorough
Iterative Solution Development
Process Execution Process Initiation, Task Management and
Process Visibility
Process Execution
Process Initiation, Task Management and
Process Visibility
Design and Development Process Modeling and
Screen Design
Design and Development
Process Modeling and Screen Design
Monitoring and Management Dashboards,
Reports and Scorecards
Monitoring and Management
Dashboards,
Reports and Scorecards
Analysis and Optimization Measurement and
Simulation
Analysis and Optimization
Measurement and Simulation IT Business Analyst IT Business Analyst Business SME Business SME Collaborative Development
Business Architect
Business Architect
New Roles for both Business and IT
IT Business Analyst IT Business Analyst Business SME Business SME Collaborative Development Process Architect Process Architect Information Architect Information Architect Services Architect Services Architect IT Business Analyst IT Business Analyst Business SME Business SME Collaborative Development
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Active Information Analytics Business Process Management
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BPM & “Business-Oriented Architecture”
People
People
Process
Process
Information
Information
Services
Decomposition of Systems into Re-Usable Services
“Business Solutions developed in a new way through
a true partnership of Business & IT”
Flexible, Integrated, Responsive Business Solutions
Pervasive Access and Real-Time Feedback
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IT Business Analyst IT Business Analyst Business SME Business SME Collaborative Development Process Capability Service-Based Systems Integration Peo ple-Based System s Integr ation S o lu ti o n C a p a b ili tyBPM & SOA
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SOA SOA Business Event Monitoring Human Activity Management Business Process Definition Simulation & Optimization Complex Event Processing System-to-System OrchestrationDirectory Data Application Security
BPM
