The View from The Shard
The View is situated at the top of The Shard, the tallest building in Western Europe on floors 68, 69 and 72. The experience is a high tech and multi-sensory journey, with exhilarating 360° previously unseen views, stretching up to 40 miles across the city. At 800ft (244m), The View is almost twice the height of any other viewing platform in London.
The Shard is an iconic, landmark building on the London skyline designed by Master Architect Renzo Piano. At a height of 1,016ft (310m) The Shard redefines London’s skyline and is a dynamic symbol of London, recognisable throughout the world.
Job Description
Job Title: Assistant Facilities Manager
Reports to: Head of Facilities
Staff reports: None
Salary: Up to £24 – 28,000 PA
Closing Date: 16th January 2015
Job Purpose: As part of the Facilities Management team, the Assistant Facilities Manager will have the responsibility of ensuring that all AV and IT equipment and base build electrical, mechanical, HVAC and general services equipment are maintained in accordance with the agreed specifications and all such
services operate efficiently at all times.
Our guests must be at the heart of all plans and decisions, to ensure that guests to The View enjoy a premium quality, guest focused customer service.
Duties and responsibilities
Visitor Experience
Supports technical areas by ensuring the troubleshooting and maintaining of all IT and AV related equipment/systems and elements down to component level for The View including ticketing, access control, communication systems, general office functions and other elements as assigned
To fully support The View Duty Manager and Events Operations Manager for both Operational hours and Corporate Events respectively as specified.
Manage Performance
Maintain high standards of appearance for all areas to ensure that a safe, clean and attractive environment is provided for staff and customers.
Health & Safety
To undertake Health, Safety and Fire responsibilities with respect to you, staff, guests, others on the premises and the Shard estate. Ensure compliance with Shard Health and Safety procedures and completion and regular review of risk assessments
To assist with all works, testing and record keeping of the fire alarm system in order to meet relevant conditions of fire risk assessment and other statutory requirements.
Operational Standards
To ensure all operations comply with a comprehensive set of Standard Operating Procedures (SOP's)
To act as an ambassador for The View and lead teams to put our guests first
Demonstrating a positive presence within The View by being alert and aware of guests, displaying positive body language, presenting yourself to the highest standard and wearing your uniform to the agreed guidelines, demonstrating that you are
approachable to other staff and guests
Recruitment, Selection & Training
To assist with recruitment in other teams where required Resource Management
Constantly challenge costs for the department to ensure mindful spending of budget, review operation and spends against costs
To assist with planned and unscheduled maintenance programmes using the given computerised database for the relevant plant and equipment ensuring that all works are carried out efficiently and economically and that the required records are maintained. To schedule and supervise all contract works and repairs. To ensure that such works
are as per specification and are in the best interest of the View and the Shard To assist in the preparation of specifications, and if necessary to liaise with other
departments/consultants as necessary, for any new works or modifications to existing services and to progress such works. It is critical that the building and The View operation receives the minimum disruption while such works are carried out.
Be responsible for the general maintenance of all areas of The View, including decoration and repair through contractors or the Facilities team. This will at times require a hands on approach.
Strategic Analysis and Planning
To deputise for the Facilities Manager or the Head of Facilities when required
To advise the Facilities Manager or Head of Facilities on all technical functions relating to plant equipment and IT/AV systems and to be familiar with latest developments in technology
To promote the Facilities mechanism for recording activities for the handover process and works analysis
Communication & Influencing Skills
Motivate the wider View team via the provision of regular, appropriate information, in an informal, relaxed and interactive style
Level of Authority
A key member of The View management team
As part of this team, responsibility for the technical elements of the guest experience Point of contact for key stakeholders e.g. Building Facilities Management, Systems
Suppliers
General
Ability to work effectively in a team with good leadership and motivational skills
Use telephones, radios, computers and other technology as required, to aid carrying out your duties
Assist team members and other Shard staff as required Attending training courses as requested
Adhere to The View code of conduct and uniform regulations To confidently make presentations to the wider team
To proactively seek solutions and problem solve Any other duties appropriate to the grade of the post
Person Specification
Knowledge
Essential Desirable
Excellent knowledge of good health & safety management practice with experience of using systems for checking and monitoring health & safety issues (for example by completing risk assessments)
Knowledge and passion for London Good knowledge and experience of implementing HR policy and
procedures in the workplace, including recruitment and health & safety
Good knowledge of existing
employment legislation, including an understanding of access issues and the Equalities Act 2010
Skills /Competence
Essential Desirable
Excellent communication, customer service and influencing skills,
communicating clearly and confidently in English to a diverse range of guests, staff, peers and managers verbally and in writing
Proven ability in taking accountability for the delivery of small projects, on time (and to budget) and can
demonstrate a consistent and strong bias to action
Exemplary personal presentation standards
The ability to communicate in a second language
Strong interpersonal skills with
competence in building and maintaining effective working relationships at all levels of the organisation and with external stakeholders
Proficient in the use of Information Technology, able to design and maintain spread sheets and analyse data produced with a good working knowledge of Microsoft Office (including Outlook, Excel, Word and PowerPoint) with the ability to quickly and easily learn other software Proven technical expertise in more than
one of the following fields:
electrical, mechanical and HVAC systems
computer hardware installation and maintenance
computer software and systems electronics and circuitry design microcontrollers
PLCs
embedded PCs
programming languages (assembly code, C, C++, Visual Studio.net) audio visual systems
lighting control
Experience
Essential Desirable
Good experience of providing a high quality IT, AV or M&E support service
Experience in operating EPOS and/or electronic ticketing systems, including cash handling responsibilities
Operational management responsibilities
Good experience of working at
management or supervisory level with demonstrable evidence of delivering excellent customer service, ideally within a large visitor attraction or similar environment
Academic Qualifications
Essential Desirable
A Levels or equivalent qualification or proven experience in a customer facing role in a similar environment
A current first aid qualification
Note: As may be expected with a new organisation, the nature of the tasks and inherent
responsibilities are liable to change as the organisation and structure of the organisation change to respond to key project priorities and objectives over time. The job and its role will be subject to annual review and any adjustments in the role will be discussed and agreed with the post holder.
All applications to be submitted to
jobs@theviewfromtheshard.com
GENERAL INFORMATION
Working Environment
Based at the Shard, London Bridge.
Occasional travel may be required to attend industry events, training etc.
Working Pattern
Full time employees will be expected to work 42 hours per week on a roster pattern that will include weekends, bank holidays and evening working
There is a need to be flexible with working hours and on occasion’s work out of normal working hours to assist operational demands