A
dvanced
M
eter
I
nfrastructure
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• Towns of Cary and
Morrisville, RTP, RDU
• Peak Day Demand of
29.02 mgd
• 64,000 meters
– Water, Irrigation and
Reclaimed Water
• Pit sets at the curb
• 70% residential
• Culture of Conservation
– Program started 1996
– Tiered Water Rates
– Realized GPCD reduction
Town of Cary Utility System
0
20,000
40,000
60,000
5x8 /
3x4
1" 1.5" 2" 3" 4" 6"
Number of Meters
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Change Was Right for Cary
3
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Cost Benefit Analysis X 3
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How We Chose Our Direction
• Hired independent experienced
experts
• Prioritized Needs/Preferences
– Data: Read Frequency, Resolution,
Backflow, Reporting
– Physical opportunities and
challenges
– Risk tolerance
– Fancy features and big ideas
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Advanced Metering
Infrastructure (Aquastar)
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Council Proposal Agenda
• Meter Reading Today
• Advanced Meter Infrastructure
• Project Planning & Management
• Project Benefits
• Cost Benefit Analysis
• Council Decision
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Meter Reading Today
• Currently manually
reading over 57,000
meters per month in
Cary and Morrisville
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Utility Management in the Future
via Aquastar
Water Meters
Regional Collectors on 8
Existing Towers and Tanks
Town Server
Web Presentment
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Project Planning
• Collaborative team based effort
• Proposed a performance
management approach with
Johnson Controls
• Identified the technology best
suited for this project
• Developed a turnkey plan for
communication, implementation,
operation and maintenance
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Why Performance Management?
• One independent vendor to
coordinate multiple providers
• Price guarantee
• Turn key solution
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Selection Process
• Selected Johnson Controls to
develop and manage project
• Formal bid for meters
– 5/7/09 - Received bids from 6 providers
• RFP for Technology
– 5/20/09 – Received proposals from 4
providers
• RFP for Installation
– 8/4/09 – Received proposals from 5
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Why Johnson Controls?
• Experience with water AMI
• Size – financial strength, vendor
relationships
• Shared values for performance
excellence and customer service
• Flexible to meet Cary’s needs
• Performance during project
development fulfilled high service
commitments
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Project Management Plan
• Performance Guarantee
– Meters
– Technology
– Installation
• Customer Service & Communication
Plan
• System Verification Plan
• 18 Month Schedule of Work
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Advantages of Aquastar
ü Increased Level of Customer
Service
ü Assist With Water Resource
Management
ü Environmental benefits
ü Improved Worker Safety
ü Cost Savings compared to
business as usual
$0
$5,000,000
$10,000,000
$15,000,000
$20,000,000
$25,000,000
$30,000,000
Benefits
(Quantifiable)
Project Cost/Benefit Analysis
(17 year system life)
Net Costs
Net Capital
Costs
Operating
Costs
Project
Revenue
Meter
Maintenance &
Replacement
Water
Conservation
Meter
Reading
Interest
Expense
Net Benefit =
$ 2.4 M
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Utility Rate Impacts
7,000 Gallon Monthly Utility Bill - Rate Impacts from AMI Project
$85.00
$90.00
$95.00
$100.00
$105.00
$110.00
$115.00
FY
2012
2013
FY
2014
FY
2015
FY
2016
FY
2017
FY
2018
FY
2019
FY
2020
FY
2021
FY
2022
FY
2023
FY
2024
FY
2025
FY
2026
FY
2027
FY
Mon
th
ly W
a
te
r a
n
d
S
e
wer Util
ity B
ill
FY 2010 ADOPTED BUDGET without AMI FY 2010 with AMI cost savings estimates & some revenue increases
In FY2022 a customer using 7,000 gallons per month would save:
$3.95 per month
$47.40 per year
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Project Budget
Current Budget: 16.7 million
Project Capital Cost: 17.8 million
Additional funding: 1.1 million
• Recognize Revenue from
• Surplus Material
.3 million
• Return of sales tax .8 million
1.1 million
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Project Summary
ü Increased Level of Customer
Service
ü Assist With Water Resource
Management
ü Environmental benefits
ü Improved Worker Safety
ü Cost Savings compared to
business as usual
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Questions?
Council Guidance
-
Staff recommends project
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SO THEN WHAT?
• A quick update
– Financials
– What we bought
– What we saved
– What we got - Data
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Money, Money, Money
- Invest $18 Million
+ Benefit
$28
Million
(17 Years)
Bottom Line Net
Benefit: $10 Million
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Investment: Technology
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Investment: 60,000 Meters
and Installation
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Investment: Regional Collectors
Antenna:
– 11’ tall
Base Units:
– 5’ High
– 3’ Wide
– 2.5’ deep
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Investment: Communications Plans
– Goals, Objectives & Strategy
– Tactics
– Target Publics
– Spokespersons
– Key Messages & General
Facts
– Activities (Logos, Hotline,
Door hangers, Events, Video,
etc)
– Budget
– Timeline
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Savings – Meter Reading
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Savings - Meter Maintenance
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Benefits - Worker Safety
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1 Worker’s
Comp claim for
a trip and fall:
$40K
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Green: Smaller Fleet, Less Fuel
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Wise water use increases water supply reliability
which could delay or eliminate next WTP
expansion
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Expansion from
40 to 56 mgd
Benefit - Water Conservation
With conservation/reuse: just
under 50% chance no expansion
needed for buildout/2060
50% chance expansion
needed about 2032
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Benefit - BIG
Data
Before…
After…
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RNI – Raw Meter Data
Big Data – Can be Complex…
C
IS
Syst
em
-
N
avi
Li
ne
MDM – Processed Read Data
SAS –
Analytical
Tables
C
ust
ome
r
Po
rt
al
Transformational!!! Customer
Service Becomes Proactive*
*
Most not quantified for cost/benefit analysis
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Aquastar Customer Service*
• High Usage monitored
• Continuous flow monitored
• Highest quality billing
• Customer Call center service
• Same day customer starts and
stops
* Most not quantified for cost/benefit analysis
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What Did We Tell our
Customers?
• Cary communications plans
– Strict rules
– Guidelines
– Timing
– Assistance from PIO
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