www.centralbanking.com/cambridge
Since 1999, Central Banking Publications has organised annual residential
training courses/seminars which have been attended by more than 4,000
central bankers and supervisors from over 140 countries.
Series Advisor
Charles Goodhart
Professor Emeritus
London School of Economics
Financial Markets Group
17–20 September 2013, Christ’s College, Cambridge, UK
Knowledge Hubs: Managing Modern Central
Bank Libraries and Information Centres
Course Chairman
Eva Semertzaki
Deputy Head of Library
Central Bank of Greece
“New communications technologies, as well as
other factors such as economic pressures and
evolving political and social conditions, have
also made us all realize that existing models
of operation, of providing traditional and new
services, are no longer serving our users well.
Transformational and sometimes radical changes
are required in order for libraries to not only
adapt to changing conditions, but to seize the
opportunities to make a greater positive impact on
society.”
Ingrid Parent, President,
International Federation of Library Associations,
August 2012
New technology has completely changed the
way researchers, policymakers and the public at
large access information.
Increasingly librarians recognise that in order to
fulfil the needs of users, the central bank library
must expand its range of services and carefully
consider what their users really want from
their library. They acknowledge the opportunity
that faced with a wide array of information
sources, there is significant value to be added as
a knowledgeable mediator between the library
user and the information they require.
In doing so, the librarian and the library as
a “knowledge hub” make a contribution to
the work of the central bank at a time when
they as institutions and central banking as a
profession have arguably the highest public
profile in their history.
Yet, in central bank libraries today, budget
pressures mean that like any other department
of a central bank, the library needs not only
to add value to the corporate life of the
institution, but to demonstrate this.
This seminar aims to equip central bank
librarians with the tools they need to update
their services and more effectively meet the
needs of the modern user. Key sessions discuss
the most pressing issues facing central bank
librarians including making the transition to
a Knowledge Management Centre, new IT
developments and measuring user satisfaction
A series of interactive case study presentations
will draw on experience from speakers from
central banks and other Special Libraries and
be complemented by discursive, roundtable
sessions led by the chairman.
This year we are delighted to welcome an
international roster of speakers including:
• Eva Semertzaki, Senior Librarian, Bank of
Greece
• Anne Jarvis, University Librarian,
University of Cambridge
• Candis Emery, Director, Knowledge and
Information Management, Bank of Canada
• Kate Arnold, President-Elect, Special
Libraries Association
Each topic allows participating Librarians and
Information Professionals an opportunity
to “benchmark” their work against leading
thinking and good practice internationally
and to exchange views with their peers in an
informal setting.
This format, as more than 4,000 central
bankers and regulators can attest, encourages
delegates to quiz panellists, raise issues and
discuss solutions to the specific challenges
they face.
For more information about this exciting
programme, please take a few moments to look
at the detailed course contents presented on
the pages which follow.
I look forward to welcoming you to Cambridge
in September.
Yours sincerely,
Chairman
Central Banking Publications
Knowledge Hubs: Managing Modern Central Bank Libraries and Information Centres
Tuesday 17 September
The role of the modern central bank library
New challenges for the central bank librarian
Led by the chairperson Eva Semertzaki
In the face of new technology the central bank library needs to adapt in order to remain relevant to their institution. They need to carefully assess what their users want and need from their library and find a tailored strategy to meet those needs. This means reviving the library in both the digital and physical spaces so that it becomes a centre of knowledge exchange. Yet technology presents a number of challenges: it is expensive, requiring investment outlay and maintenance, and as the number of technologies increases so compatibility becomes more difficult. Key to solving this puzzle is to make users aware of the services a library provides and attract the support of those who are ultimately responsible for its funding. In this session, the chairman will look at the most pressing challenges currently facing central bank librarians and ask the audience to share their experiences.
Making the transition to a knowledge management centre
Eva Semertzaki, Senior Librarian, Bank of Greece
As they attempt to expand the role of the library and offer a range of new services, many central bank libraries become “knowledge management centres”. By collecting, organising and distributing the intellectual capital of the institution, the library not only acts as a conduit for existing knowledge but a catalyst for new. Making this change may mean altering the physical: library space, offering areas where groups can meet or where presentations can be given, or making changes to services offered: increasing the number of online journals, or making internal reports more readily available for all members of staff. The benefits of such a shift are clear: as a knowledge management centre, the library can assert itself as the hub of information for the institution, offering greater value (and demonstrating this) to its users. The speaker will discuss what defines a knowledge management centre and what steps should be taken to make the transition. Discussion will draw out learning points for such an organisational journey, potential roadblocks and how to overcome these.
Openness and engagement with the public
Agnes Simonin, Head of Library, Swiss National Bank (invited)
“Those who don’t know history are destined to repeat it.” Edmund Burke
Central bank libraries, in keeping with the mandate of their parent institution, have a broad duty to serve society as a public institution, funded by public money. They are a living repository of the economic history of their country, of interest to students, academic researchers, and an important resource for enhancing learning capacity of the public. The library can also be a key strategic partner in communicating a central bank’s mission and policy actions to public. But how can such “openness” be managed? What publications should be made available to outsiders? Should loans be only allowed on premises or outside? Should they charge? What security concerns are there? This session will look at the ranges of activities that can delivered stakeholders online and onsite.
About the course chairman
Eva Semertzaki is the Deputy Head of Library Section at the Bank of Greece, holding
a Master’s degree in Library and Information Science from Simmons College, Boston,
MA. Eva has been a Standing Committee Member of the IFLA Knowledge Management
Section since March 2013 and is a founding member of the Central Bank Librarians’
Group and member of its Steering Committee. She is the editor of Synergasia, and
Editorial Advisory Board Member of The Electronic Library. She has published articles
in Greek and in English on library journals and has lectured at library conferences and
seminars. She has translated, in Greek, library standards and guidelines from IFLA and
ALA, as well as best practice guidelines resulted from European Union library programs.
She holds professional membership to, ALA, Greek Library Association and Association
of Fulbright Scholars.
Wednesday 18 September
Demonstrating value to the institution
How measure user satisfaction – and increase it?
Workshop led by the chairperson
How can you judge whether users are satisfied with their library experience? Surveys are one option, but users may be reluctant to fill them out; looking at items borrowed is another, but in the digital services this may not reflect true usage. The answer may lie in a combination of metrics providing a library manager with a dashboard of performance indicators, enabling them to allocate resources and identify problems. In this session the chairman will invite speakers to share their experiences of measuring user satisfaction and discuss which approaches have been successful and why. The group will be asked to carry out an exercise in which they compare the problems that a large institution faces in measuring user satisfaction with those of a smaller institution.
Strategic management planning for libraries
Anne Jarvis, University Librarian, University of Cambridge (invited)
All well- founded institutions rely on corporate planning to achieve their mission and goals. Libraries are no exception to this. Used correctly, strategy and operational planning are tools that enable a library to align its goals with those of the central bank and assign resources accordingly. Staff appraisal, budget setting and the identification of objectives should therefore fall under the plan’s remit. The use of these tools enables the manager to shift the emphasis from outputs to outcomes. Drawing on many years of leadership in special libraries, the speaker will deliver a case study presentation on strategic planning and offer practical guidance on models of good practice.
Engaging the institution in the work of the library
Candis Emery, Director, Knowledge and Information Management, Bank of Canada
The central bank library can sometimes struggle to make library services known across the institution. Yet in order to justify its place in the central bank, librarians acknowledge the need to engage as many internal users as possible, including senior decision makers. There are many ways that the library can go about this: holding workshops to demonstrate how services can be used, promoting new services through internal advertising, utilising social media platforms to update staff on new developments. This session will focus on the different methods that libraries can use to promote their services, with an emphasis on where and how they can be proactive.
Sustaining high quality services: doing more with less
Speaker to be confirmed
In the current economic climate, with pressure on public finances broadly, a spotlight can inevitably fall on function deemed “non core”. In order to maintain a high quality of service for its users, library managers are increasingly focusing on how they can carefully and innovatively allocate their budgets. This may mean assessing which services are most rarely used and reducing the budget accordingly. Others consider implementing a more strict collections policy. Yet “efficiency” does not have to mean “cut”. In this session the speaker will discuss which factors should be taken into account when drawing up a library budget and also look at which services can provide the best “value” in terms of measuring cost against usage.
Visit to Christ’s College Old Library
Amelie Roper, College Librarian, Christ’s College London
The group will be taken on a guided tour of a university library which has recently re- opened to the public. Staff will provide a short talk on the challenges they faced in rejuvenating the library and the changes they had to put in place in order to make it accessible to the public. Discussion will focus on the benefits of opening a library to the wider public and the possible drawbacks. The group will also be shown some first editions and manuscripts of works by the college’s famous alumni, including John Milton and Charles Darwin..
Thursday 18 April
Targeting ‘Right’ Practice
Knowledge Hubs: Managing Modern Central Bank Libraries and Information Centres
Thursday 19 September
Digital services, resources and rights
New developments in IT for libraries
Ben Showers, Programme Manager, Digital Infrastructure, Joint Information Systems Committee (JISC)
In 2013 no one would deny that IT advances offer new opportunities for libraries to deliver information and resources in faster, more innovative and more effective ways. In this session, the speaker will discuss recent trends in the deployment of information technology in libraries, including the application of various Integrated Library Systems, cloud computing e- book platforms. Discussion will focus on how and where the new technologies enhance user experience, their cost and ease of transition and compatibility.
Striking the balance between physical and digital resources
Speaker to be confirmed
With the digitalisation of resources now being common practice, is there a danger that resources are being kept and preserved digitally without any consideration of their actual worth? Should everything be digitally preserved just because it can be? And does digital preservation mean that document will be eternally accessible, when the way we access information is changing at a rapid pace? These three challenging questions will be the focus of this session, led by a speaker who has developed the strategy on digitalisation and physical preservation in their institution.
The role of the librarian in digital access: expanding professional
competencies
Kate Arnold, President- Elect, Special Libraries Association
In an age when researchers have a wealth of information at their fingertips via the internet, librarians need to show that their services are still valuable. The introduction of digital services, such as online databases and digital journal stores, has changed the work of the librarian, but the essential role as mediator between the researcher and their required information. Facilitating access to new resources may require librarians to acquire new skills, re- train and adapt their workflow. In this session the speaker will discuss the new professional competencies which librarians can benefit from, discussion will follow on how these new competencies can be achieved.
The impact of electronic publishing on copyright, use and access
Adrian Rubenstein, Head of Legal Affairs, Incisive Media (invited)
The introduction of e- books, online journals and other digital resources has made the issue of copyright more complex for librarians. Publishers will have a range of different rules relating to the access and reproduction of material they publish, and librarians must be aware of the various restrictions and ensure they abide by them. In this session, the speaker, a specialist in intellectual property rights, will discuss the impact e- books and online resources are having on copyright and give examples of what publishers are doing. The group will consider how librarians can keep to date on law in this area and make changes to their services accordingly.
Past central banking attendees include:
Bank of Korea, Bank Indonesia, Bank Negara Malaysia, Bank of Algeria, Bank of Canada, Bank of Finland, Bank
of Italy, Bank of Korea, Central Bank of Lebanon, Bank of Mexico, Bank of Mozambique, Bank of Portugal
, Bank of Thailand, Bank of Uganda, Banque de France, Cayman Islands Monetary Authority, Central Bank
of Bahrain, Central Bank of Barbados, Central Bank of Brazil, Central Bank of Colombia, Central Bank of
Iceland, Central Bank of Kenya, Central Bank of Kuwait, Central Bank of Nigeria, Central Bank of Oman,
Central Bank of Russia, Central Bank of the Philippines, European Central Bank, Federal Reserve Bank of
New York. Plus many more.
Friday 20 September
External relations
Effective co- operation with other organisations
Speaker to be confirmed
In order to increase the amount of resources that are available to their users, central bank libraries often look to cooperate with other public libraries and information services. The benefits of this are well known: pooled resources can give the library access to a greater range of material at lower costs. Beyond this, working with local universities and national libraries can increase awareness of the central bank library’s services and libraries can also benefit from working with central bank museums, archives and, in some cases, art galleries to promote and explain the work of the central bank. In this session the speaker will discuss the benefits of working with other organisations and offer guidance on how this can be approached. The group will be encouraged to offer their thoughts and experiences.
The central bank as publisher
Rosanna Visca, Librarian, Bank of Italy (invited)
Central bank are potent research institution and so regularly publish reports and papers. Libraries can take an active role in both the publishing of central bank material and its distribution, further enhancing its role as a hub for knowledge exchange and development. The central bank’s publishing function is one of the main ways that it can communicate with the public, and in doing so enhance its reputation for transparency and intellectual contribution. This session, led by a speaker who has herself edited papers published by the central bank, will look at the role of the library in central bank publishing and discus good practice in relation to the availability of central bank publications.
Course conclusion: key takeaways and action plans
Led by the Chairman
The day and the course will conclude with a session led by the chairman drawing in the main points of discussion throughout the seminar. The aim will be to compile the elements to build and assess a value proposition for the library function within the central bank. Delegates will be encouraged to pool their thoughts and prepare action plans to take back to their home institutions.
The 2013 CBP Autumn Training Seminar Series:
Risk Management for Central Banks
Communications and External Relations for Central Banks
Human Resources: Engaging People and Facilitating Performance
Effective Oversight of Financial Market Infrastructures
Government Debt Management: New Trends and Challenges
The Changing Framework of Monetary Policy Operations
Financial Independence, Reporting and Accountability for Central
Banks
Economic Analysis and Forecasting for Macroprudential and Monetary
Policymaking
New Challenges in Financial Market Supervision & Regulation
IT Governance for Central Banks
Legal Risks and Good Governance for Central Banks
Knowledge Hubs: Managing Central Bank Libraries and Information
Centres
Thursday 18 April
Targeting ‘Right’ Practice
Knowledge Hubs: Managing Modern Central Bank Libraries and Information Centres
Booking details
Course fee: £2,700
4-Day (3 nights) residential course
Course fee includes: en-suite accommodation, meals, refreshments, course documentation and a complimentary
copy of the most recent issue of the Central Banking journal. Substitute delegates can be accepted should the
registered delegate be unable to attend; please let us know prior to the event.
About Central Banking Publications
Central Banking Publications’ events division is the leading independent organiser of public policy
seminars/training courses for the official sector. Since 1999, CBP has hosted roundtable seminars
and training courses for over 4,000 senior policymakers from central banks, ministries of finance and
financial regulatory agencies around the world. Senior officials from more than 140 countries have
attended these meetings over the past decade and a half.
Please complete and return the registration
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Central Banking Publications
Incisive Media
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London
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telephone:
+44 (0)20 7484 9894
fax:
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email:
[email protected]
website:
www.centralbanking.com/cambridge
How to book
Christ’s College, St Andrew’s Street
Cambridge, CB2 3BU, UK
The venue
Christ’s College is one of England’s oldest university
colleges and traces its origins back to 1439 when it
was founded by William Byngham as “God’s house” and
adopted by King Henry VI.
The college is conveniently situated in the heart of
Cambridge surrounded by all the historical sites, and is
one hour by train from London.
Central Banking
Publications has given us a
great opportunity to share
the pressing issues faced by
central banks in the world.
Shubhangu V, Latey,
Reserve Bank of India
Bank Libraries and Information Centres
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