Group Personal Accident & Travel Insurance

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Group Personal Accident & Travel Insurance

Start

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Lifeline Plus –

swift help at your fingertips

That’s why AIG are constantly vigilant, keeping an eye on long-term trends and the development of events around the world to ensure that Lifeline Plus remains the most all-embracing Group Personal Accident and Travel cover on the market. So services like Security Awareness Training and in-depth Country Reports help to prepare employees for travel and keep them safe by advising them of any issues in specific areas they may travel to.

And if a problem does arise, our new mobile App has a Help button to provide urgent one-stop security assistance from our very own company, Travel Guard. The App also links through to our dedicated assistance website where you’ll find value-added services.Whatever a journey may bring, Lifeline Plus is a safety net for your employees.

BRING ON TOMORROW

It is now common practice for companies to

send their employees – their most valuable

assets – to work around the globe. No matter

which country they find themselves in, it is

important that they get rapid assistance for any

eventuality which may occur. And it is often

those territories offering the greatest potential

for growth and profit which are the most volatile

and unpredictable, so businesses must be

confident of providing comprehensive advice

and cover for their employees protection and

to meet their Duty of Care.

A WINNING INNOVATION

In September 2013 we conducted research*

with UK business travellers and discovered that:

• 40% have encountered emergency assistance

issues like medical emergency or lost baggage but:

– 41% who have insurance don’t carry an

assistance card.

– In the event of travel cancellation 35% call their

boss and 26% call someone else in the office.

No wonder 90% are interested in downloading our

rapid assistance App.

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What’s new?

Everything an employee

needs. Fast.

Phone numbers are also available for Claims, with one number for all other services: Travel

Guard, Medical Second Opinion, Travel Assistance and Concierge and My Health Portal.

There’s a Help button to provide

immediate access to medical and security assistance from Travel Guard should a problem arise once they’re abroad. Plus there are links to the MyLifeline.co.uk online hub, which offers help and advice at all times. So not only does it keep travelling employees fully informed and in touch with assistance, but it empowers them to contact Travel Guard direct should they need help or advice, reducing the burden on HR Managers and Brokers in the event of an emergency.

Perhaps the greatest benefit of the improved

Lifeline Plus is that it ensures employees always

have access to the help and advice they need.

Our new App can replace or complement

the current assistance card and ensures that

employees have all of the services on our

mobile-enabled website at their fingertips.

AIG BUSINESS TRAVEL ASSISTANCE APP Our mobile app offers all these benefits:

• A HELP Button to instantly access medical, travel or security assistance from Travel Guard

• Access to a host of other Lifeline Plus services via MyLifeline.co.uk – our mobile-enabled online hub

• An intelligent alternative to assistance cards – which are often mislaid or left at home

• Easy distribution to employees by email or intranet

• Available for Android and Apple, with a mobile solution for Blackberry

THE APP IS SUPPORTED BY THESE DEDICATED WEBSITES, ACCESSED THROUGH THE MYLIFELINE.CO.UK HUB

BEFORE LEAVING:

• Security Awareness Training for employees

• Country Reports to inform staff and advise on what precautions to take • Global News Watch emails

WHEN TRAVELLING:

• Travel Assistance and Concierge service

• Security Travel Alerts – SMS and email security news • Translation tools and resources

ANYTIME SERVICES:

• My Health Portal • Medical Second Opinion AIG BU Our mob • A HE from • Acce MyLi • An in misla • Easy • Avail THE APP ACCESS

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Travel Guard:

Delivering urgent help

when you need it most

THE BENEFITS OF TRAVEL GUARD

• One phone call – or the HELP button on the mobile App, puts employees in touch with a single point of contact who orchestrates our one-stop assistance shop, ensuring that medical or security emergencies are dealt with quickly and efficiently

• Assistance centres located globally, with a team of 1,300 professionals who have local expertise to ensure the best and speediest resolutions • Travel Guard has delivered time and again for millions of travellers,

including during Nairobi Mall incident, the Algerian Hostage crisis, the Indian Ocean Tsunami and the Volcanic Ash Cloud delays • Crisis-seasoned assistance will help to avoid unnecessary fallout from

escalating emergencies

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CLICK HERE FOR DETAILS OF TRAVEL GUARD SERVICES

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TRAVEL GUARD SERVICES

GENERAL TRAVEL ASSISTANCE • Member-only travel assistance website • Flight, hotel and rental vehicle re-bookings • Emergency return travel arrangements • Guaranteed hotel check-in

• Lost baggage search/stolen luggage replacement assistance • Lost passport/travel documents assistance

• Emergency cash transfer assistance

• Travel information including visa/passport requirements • Emergency telephone interpretation assistance

• Urgent message relay to family, friends or business associates • Up-to-the-minute travel delay reports

• Inoculation information • Embassy or consulate referral

• Up-to-the-minute information on local medical advisories, epidemics, required immunisations and available preventive measures

• Up-to-the-minute travel supplier strike information

SECURITY ASSISTANCE

• Political and natural disaster evacuation assistance • Security and safety advisories, global risk analysis

and access to consultation specialists • Alerts and incident monitoring • 24/7 security incident advice

• Crisis consultants to help handle negative media coverage

Bespoke security assistance available* • Meet and greet services

• Executive protection • Travel tracking tools • Risk mitigation consulting • Contingency and crisis planning • Security audits and investigation • Pre-deployment security assessments • Security training

• Ground security support TRAVEL MEDICAL ASSISTANCE

•Medical evacuation and repatriation •In and out patient case management

•Outpatient medical expense guarantee and payment •Inpatient hospital admission and monitoring •Compassionate visit and family travel assistance •Dispatch of medication and medical equipment

Bespoke medical services available*

•Remote project site medical facility assessments •Supply of on-site medical clinics

•Individual employee health assessments – pre-deployment •Medical equipment procurement

•Site based medical services •Field experienced medics

•Intensive care paramedics and nurses

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Lifeline Plus:

Keeping employees safe

SECURITY AWARENESS TRAINING

A little knowledge goes a long way when you’re travelling into the unknown. Our award-winning e-learning programme provides employees with both security training and situation-awareness. It’s simple to access and use and provides practical advice about a range of subjects including personal security, preparation and arrival, travel health risks, getting around, street crime and robbery, terrorism and unrest. And employers benefit through a verifiable audit trail to confirm they have delivered their Duty of Care to employees who travel on business.

Training is fully interactive: the core episode and six modules take around 45 minutes in total to complete and can be undertaken individually or together. They are also accessible at work, home or in airport lounges while en route, as long as Internet access is available.

CONCIERGE SERVICE: MAKING BUSINESS TRAVEL A PLEASURE Being away on business needn’t mean eating in your hotel room or missing out on business entertaining opportunities. Our Concierge Service is available 24/7 to provide a wide range of services like these:

• Restaurant referrals and reservations

• Conference/meeting room booking including equipment sourcing • Event tickets

• Ground transportation coordination • Movie and theatre information

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Medical

Second Opinion:

Ensuring accurate diagnosis

While medical professionals in the UK

are among the best in the world, constant

changes in diagnostic techniques make it

impossible for any doctor or surgeon to be

infallible. That’s why Lifeline Plus includes

Medical Second Opinion, the chance for

all covered employees – and any members

of their immediate family – to receive an

additional diagnostic opinion from a

world-leading medical expert.

While in most cases Medical Second

Opinion will confirm a diagnosis or suggest

only minor changes to a treatment strategy,

it offers the reassurance that the proposed

treatment has been verified as appropriate

by internationally-recognised medical

specialists. In the case of a life-threatening

or life-altering diagnosis, a second opinion

is also accepted as best practice.

ADDITIONAL SERVICES AVAILABLE

• Nurse Connect: connects you to a team of dedicated nurses to advise on everything from the common cold to serious illness.

• Health Information: a hub for a wide variety of health advice and information, including holistic and alternative medicines.

• Cancer Assist: a resource to connect you to relevant information and specialist cancer nurses.

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TRAVEL:

• Medical and Emergency Travel Expenses, Rescue and Assistance

• Legal Expenses – up to £50,000 to pursue compensation claims against third parties who have caused the insured injury • Personal Liability – up to £5 million settlement of costs or

damages if the insured is sued for causing injury or damage • Personal Property – as selected

• Money – as selected

• Cancellation, Curtailment, Travel Disruption, Replacement & Travel Delay

• Vehicle Rental Cover – up to £1,000 • Hijack - £25,000

• Kidnap, Kidnap for Ransom, or Hostage – £250,000 for any one event

• Political Evacuation – £50,000 for any one event • Natural Disaster Evacuation – £50,000 for any one event

PERSONAL ACCIDENT :

• Death • Loss of Limbs

• Loss of Eyes, Speech and Hearing • Permanent Disability

• Temporary Disability • Personal Accident Support:

– Our recovery support programme helps people get back to work

– We pay up to £15,000 for re-training for a different role if necessary

– Prosthesis cover for the additional costs of providing prostheses

– Lifesaver benefit payable to a person who is injured trying to save the life of an insured person

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The AIG Building 58 Fenchurch Street London EC3M 4AB Tel: 020 7954 7000 Fax: 020 7954 7001

American International Group, Inc. (AIG) is a leading international insurance organisation serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. Products and services are written or provided by subsidiaries or affi liates of American International Group, Inc. In Europe, the principal insurance provider is AIG Europe Limited. This material is for information purposes. Not all products and services are available in every jurisdiction, and insurance coverage is governed by the actual terms and conditions of insurance set out in the policy or in the insurance contract. Certain products and services may be provided by independent third parties. Insurance products may be distributed through affi liated or unaffi liated entities. For additional information, please visit our website at www.aig.com. AIG Europe Limited is registered in England: company number 1486260. Registered address: The AIG Building, 58 Fenchurch Street, London EC3M 4AB.

AIG is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority 0000

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