Installation documents for Goautodial.pdf

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Installation of Goautodial with CentOS 64bit (CentOS 5.8)

Download the pre-requisite of asterisk 1.4.x.x and Goautodial. Below mention module will install all the dependencies you need for Goautodialer. Just- cut and paste from here if you're happy to install things you may or may not need.

yum install openssl mod_ssl screen sox subversion mysql server mysql-devel httpd php mysql gd cli mcrypt mbstring cli php-pdo php-pear php-devel phpmyadmin lame ploticus mpg123 htop iftop munin munin-node vim-enhanced rsync gcc-c++ fail2ban ntp

Data-Dumper String-CRC NetAddr-IP Proc-ProcessTable perl-Archive-Tar perl-Test-Tester

perl-Spiffy perl-HTML-Template perl-RPM-Specfile perl-Spreadsheet-WriteExcel perl-Proc-Daemon perl-IO-Compress

perl-Set-Scalar perl-HTML-Parser perl-XML-Parser perl-Crypt-DES perl-Term-ReadLine-Gnu perl-Digest-SHA

TermReadKey URI Net-Server Digest-HMAC IO-Zlib perl-HTML-Tagset perl-Error perl-IO-stringy

perl-Module-Install perl-Test-Base perl-Net-Daemon perl-Date-Manip perl-PlRPC perl-Spreadsheet-ParseExcel

perl-Net-Address-IPv4-Local perl-File-Which perl-Net-Telnet perl-ExtUtils-CBuilder perl-Mail-Sendmail perl-XML-Writer

File-HomeDir Text-Glob Text-CSV_XS libwww-perl perl-Unicode-Map perl-DBD-MySQL

Net-SSLeay rrdtool DBD-Pg DBI Digest-SHA1 perl-Curses perl-BSD-Resource perl-Compress-Raw-Zlib

perl-OLE-Storage_Lite perl-Net-SNMP perl-Parse-RecDescent perl-YAML-Tiny perl-YAML perl-Test-NoWarnings perl-Archive-Zip

perl-Proc-PID-File perl-Jcode perl-Text-CSV perl-Net-Address-IP-Local-0.1.2.tar.gz.noarch perl-Spreadsheet-XLSX

perl-Spreadsheet-ReadSXC perl-Spreadsheet-Read perl-Tk perl-Tk-TableMatrix Individual application specific dependencies

We've got to be able to compile it! yum -y install gcc gcc-c++

Note that you may need to use the following if you are running a Xen enabled kernel: yum -y install kernel-xen-devel

If you want the 'zttool' application, you'll need to: yum -y install newt-devel

Other things you may find useful (if they're not already installed):

yum -y install mlocate lynx tar wget nmap bzip2 mod_ssl crontabs vixie-cron

Install Asterisk and Dahdi packages


core-en-alaw core-en-gsm asterisk-sounds-core-en-ulaw

extra-en-alaw extra-en-gsm asterisk-sounds-extra-en-ulaw

Install Install Vicidial and Goautodial packages

yum install vicidial vtigercrm goautodial-ce goautodial-ce-config




Configurations Of Dialer from Admin panel

System Configurations

Goautodial does not have a desktop manager installed so you need to access it via network from

your workstation, the server's default IP Address is



username: admin

password: goautodial

Configure Default Gateway

Default Gateway is not configured by default so you have to manually configure it, you can also

change the IP Address from the same menu.


Click on Systems/Network > Configuration > eth0 config


Update Database IP

If you changed the IP address of the server you also need to update the IP addresses entries in the


Click on Systems/Network > Configuration > Update Database IP

Carrier Configuration

Before you can start dialing, you need to configure your carrier/trunk, if you do not have your

own carrier yet you can sign up for an account at

Click in VICIDIAL Admin > Admin > Carriers > Add A New Carrier

Below is a sample carrier configuration:

Registration String:


Account Entry:

[goautodial] disallow=all allow=g729 allow=gsm allow=ulaw type=friend secret=password username=username dtmfmode=rfc2833 context=trunkinbound qualify=yes insecure=very nat=yes

Dialplan Entry:


exten => _91XXXXXXXXXX,1,AGI(agi:// exten => _91XXXXXXXXXX,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo) exten => _91XXXXXXXXXX,3,Hangup


exten => _944.,1,AGI(agi:// exten => _944.,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo) exten => _944,3,Hangup


exten => _961.,1,AGI(agi:// exten => _961.,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo) exten => _961,3,Hangup


Activate Newly created Trunk by setting Active = Y and click Submit

How To Load Leads

1. If this is the first time you will load leads, you need to create a List first, go to Lists > Add a

New List and make sure you select the campaign you will use, for this guide you can use the

default campaign TESTCAMP

See below for a sample .csv format list/leads file:

"PHONE NUMBER","FIRST NAME","LAST NAME ","ADDRESS1","CITY","STATE","POSTAL CODE" 2127773456,"first1","last1","Address 1","city","NY",12345 2127773456,"first2","last2","Address 2","city","NY",12345 2127773456,"first3","last3","Address 3","city","NY",12345 2127773456,"first4","last4","Address 4","city","NY",12345 2127773456,"first5","last5","Address 5","city","NY",12345

2. Go to Lists > Load New Leads > Browse the list file in .csv format > type the Listid you

created in the List ID Override > type 1 in the Phone Code Override if you are calling US


numbers > Select Custom Layout > Submit


If the loading of leads is successful you will see something similar to this:

Go to Campaigns > TESTCAMP

You can see that the leads are successfully loaded and there are currently 5 leads in the dial


If the dial hopper is not being populated try to set the Local Call Time to 24hours:


Softphone Configurations

Below is a link for 2 of the most popular freely downloadable softphones, for this guide we can

use the following SIP account:

Username: 8001

Password: goautodial



Xlite 4 Configuration


Agent Login

1. Open

and click the AGENT LOGIN link:

2. Login using one of the default user accounts.

Phone Login: 8001

Phone Password: goautodial

User Login: agent001

User Password: goautodial

Campaign: TESTCAMP


After clicking on SUBMIT your phone/extension will ring, ANSWER the call and you will hear

“You are currently the only person in this conference” DO NOT HANG UP.

3. If the campaign is configured as Manual/Preview dialing you will see the agent screen

below, Click DIAL NEXT NUMBER > DIAL LEAD , If the campaign is configured for


If the call is successful you will see the LIVE CALL indicator turn to GREEN, If you are in

Predictive Dialing Mode you will hear a short beep sound every time a call comes in.


4. After each call click HANGUP

reverse phone lookup

and select a CALL DISPOSITION.




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