G-Cloud Cloud Hosting Services (CHS) Service Overview

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G-Cloud Cloud Hosting Services (CHS)

Service Overview

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INDEX TO SUNGARD CLOUD HOSTING SERVICES (CHS)

SUNGARD CLOUD SERVICES ... 3

Cloud Hosting Services (CHS) Overview ... 3

Features ... 3

Benefits ... 3

SUNGARD SERVICE DESK ... 6

CLOUD HOSTING SERVICES (CHS) MODULES ... 7

Connect Services ... 7

Security Services ... 7

IP Network Services ... 7

Compute Services ... 7

Store Services ... 7

The SunGard Content Delivery Network Service ... 8

CONSULTING – CLOUD & VIRTUALISATION SERVICES ... 9

PRICING ... 11

Options ... 11

Single Server Deployment – Option 1 ... 12

Multiple Servers (2 x Single Servers) – Option 2 ... 13

Multiple Servers (3 x Single Servers) – Option 3 ... 14

Content Delivery Network (CDN) ... 15

PROOF OF CONCEPT AND TRIALS ... 16

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SunGard Cloud Services

Cloud Hosting Services (CHS) Overview Overview

SunGard’s Cloud Hosting Services (CHS) offer customers an end-to-end platform for running IT systems by delivering a shared and secured infrastructure, managed and hosted within the

European Union.

CHS is designed to deliver a highly efficient unified platform built out of five core components;

• Connect Services

• Security Services

• IP Network Services

• Compute Services.

• Store Services

Each CHS configuration comprises of all five services. Customers are able to deliver services to their end users rapidly and without large capital expenditures in procuring network components. SunGard provides three pre-configured CHS models: 1 server, 2 servers and 3 servers, each with a choice of operating systems, CPU, RAM and disks capacity. Additionally the three

pre-configured CHS models have various internet bandwidth capacity and firewall options. Features

• Hosted within the European Union in order to comply with local data compliance requirements

• Rapid customer take-on and ramp-up on demand

• Unified multi-vendor platform built to deliver an end-to-end solution

• Built on Enterprise class IT systems – HP, IBM, NetApp and Cisco

• Multiple server configuration for accommodation of a wide range of business applications

• Full availability of Windows and Linux Operating Systems support

• Choice of shared or dedicated firewalls

• Site to site VPN support

• Fully encrypted high performance 15k fibre channel storage

• File level backups with flexible retention policies

• Device monitoring – command line, SNMP, trap capture, Syslog and more

• Alert of monitoring via E-mail, SMS or custom programs

• Comprehensive Service Levels – Connectivity, power and infrastructure, support and systems

Benefits

CHS is ideal for organisations seeking subscription based computing, avoiding traditional capital intensive IT and infrastructure investments. This means that customers can avoid capital investments throughout the IT spectrum - from building resilient data centres through to acquiring hardware and associated network components.

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Customers are able to avoid hardware erosion, which would ordinarily require on-going capital investments to retain technology at a then current state. Customers have the option of upgrading during the term of the agreement.

SunGard provide a completely unified platform for operating a server environment from network, internet, security, computing and storage – all delivered through a Tier 1 multi-vendor architecture. This means that SunGard delivers a complete end-to-end platform that does not require the customer to invest in any further data centre level architecture.

Customers’ data are backed-up at a secondary site on a periodic basis, ensuring that there is always a then current copy of files available in the event of a disaster. Any version of a file may be restored from SunGard’s archives.

Whilst SunGard takes ownership of running the customer’s infrastructure and server

environment, the customer retains ownership of running their applications. This means that the customer controls all their business applications and operations at an application level and releases all server level management to SunGard. The benefit of this model is that it releases a significant number of IT headcounts and resources, enabling the customer to remain focused on running their business applications.

Highly available – As you’d expect from SunGard, the solution has been designed to the highest specifications for resiliency to minimise downtime.

Efficient – The underlying technology focuses on maximising the utilisation of computing power resource pools and storage resulting in less wasted resource.

Reuse – The IT infrastructure and contracts have been designed so that the IT infrastructure can be readily reused either by the customer or SunGard, so improving the ROI and the ability to change the IT infrastructure faster to adapt to the changing needs of the business.

ServiceNow – SunGard, as a customer of ServiceNow, uses ServiceNow products for its ticketing system. SunGard regards ServiceNow as part of its tools development and the notion of delivering IT as a Service.

ServiceNow makes IT more accessible, intuitive and social, qualities that SunGard has built in to its Cloud solutions. ServiceNow creates a single system of record for all IT processes within a company. SunGard believe that IT should be accessible to ALL users in an organization, should it be their policy, and ServiceNow delivers a productivity tool for all types of business users including the CIO, service desk staff, application developers, IT finance, IT operations and business people. SunGard adheres to ITILv3, which complements ServiceNow’s consistent and intuitive user experience through the entire IT Infrastructure Library (ITIL) service lifecycle.

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5 of 22 Reporting, Web Portal & Statistics

SunGard’s secure Web portal reporting provides access to online reports for all Device-, Server-, Application and Database monitoring services subscribed to.

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SunGard Service Desk

SunGard’s Service Desk provides all SunGard customers with 24x7x365 centralised support via a unified team of IT experts for problem identification and resolution as well as administrative change management. By combining the traditional Help-Desk and Network Operations Center (NOC) roles and responsibilities under one integrated organisational entity, customers will benefit from not only the world-class tools and processes which have been implemented to manage their critical business systems, but will also have a “single point of contact” to ensure maximum efficiency of communications and problem resolution. The SunGard Service Desk is a combination of Help Desk, Tier 1 NOC and monitoring responsibilities integrated into a single team. The Help Desk focuses on managing customer communication regarding technical issues, processing requests for changes and handling problem notification. The NOC provides 24/7, real-time network monitoring and management for SunGard’s 90 facilities across North America and Europe. With a complete view of activity across the SunGard network, the NOC team focuses on troubleshooting and isolating issues regarding network services. This primarily involves monitoring SunGard infrastructure, as well as customer-managed equipment.

This integration of Help-Desk and NOC roles and responsibilities reduces the likelihood of a customer being transferred between technical teams during the problem resolution process, thus providing a single point of contact for the customer.

Leveraging industry best practices, world class tool-sets, certified processes and 30+ years of technical and engineering expertise; SunGard’s Service Desk delivers 24/7/365 technical support, incident and change management via a single point of contact to enable customers’ business critical systems to operate flawlessly.

Customer Benefits

• Quick resolution to problems by expedited issue identification, change request, incident resolution and problem resolution situations

• Single point incident management – tickets are managed at a single point

• Access a greater number of resources for complex requirements, leveraging the extensive technical and engineering expertise of SunGard personnel

• Technical, administration and management teams available 24/7/365

• Improved performance and availability of systems components

• Dedicated Service Desk support staff for level-one issues, including communications on technical issues, change-request processing and interval/external problem notification

• 24/7/365 monitoring and management of network connectivity and critical business systems

• Industry leading tool-sets used to support both Disaster Recovery and Managed Services customers

• An ISO 20001 procedural approach to incident, problem & change management

• Open a change / problem ticket or view status of tickets, as well as system performance via the Managed Services portal (A real-time, easily accessible and customisable web interface)

• Lower operating costs and improved return on investment

• More efficient management of in-house resources and personnel

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Cloud Hosting Services (CHS) Modules

Connect Services

Connect Services deliver connectivity to the customer into CHS. This is undertaken via an internet uplink, sized in various bandwidth capacities, from 2MBps upwards. Each server is assigned a committed data rate, burstable using the 95th_{percentile model.}

Security Services

Security Services create a demilitarised zone to the customer network by adding additional layers of security using a managed firewall.

IP Network Services

IP Network Services deliver a distributed workload across networks and associated servers, such that the services delivered across the network are operating at optimum capacity. These are delivered using SunGard’s premium class load balancers.

Compute Services

Compute Services deliver processing for customer applications and data. This is delivered using a virtual server model of multiple configurations, ranging from low specification web servers providing Microsoft Web Server or Linux operating system to much higher performance database and business servers, configured with Microsoft Enterprise licenses.

Store Services

Store Services deliver high performance Fibre Channel storage space to customers. These are delivered using Tier 1 disks of various capacities, ranging from 80GB upwards. Customers’ files are backed up within the Storage Area Network and encrypted using a secure encryption key prior to be transmitted to a secondary site.

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The SunGard Content Delivery Network Service

Service Overview

The Content Delivery Network (CDN) service enables the acceleration of media and software distribution over the internet with minimal capital costs to customers. As part of SunGard’s line of Managed Service solutions, the CDN service is delivered over a high speed global

communications network, providing contracted 99.99% up time of the service. What is the Service?

The SunGard CDN service is an infrastructure of servers strategically placed across a network of 21 points of presence (POPs) in 4 continents to host your website or other content. When your customers look to access that website or content, then the CDN Service will direct them to the closest server for maximum bandwidth, rather than to a central server, which is likely to provide a slower delivery for customers a large distance away. This results in much faster page loads, high quality media that plays instantly (and keeps playing), lightning fast downloads and quicker transactions for all users.

Features

CDN offers customers who do not have the appetite or resources for building or managing data centre capabilities the opportunity to deliver their media and software over the internet via a high speed network infrastructure.

• The EdgeCast infrastructure, software, and communications links at 21 (POPs) Worldwide and 4 continents ensure a nonstop service; this is backed up by a 99.99% SLA that will provide service credits in the unlikely event of service failure.

• The service has an intuitive user interface, enabling customized screens, easy account setup, password management, separate sub account billing and high quality monitoring capabilities.

• Fully managed solution, provided by SunGard, the leader in comprehensive Information Availability solutions

• Fastest Network performance in the world, EdgeCast’s CDN is global and highly optimized

• Cost-effective, Reduces requirement for own infrastructure

• Account established and managed within minutes via intuitive portal interface

• Real time monitoring of performance and usage

• Scalable solution, ‘pay as you grow’ Network connectivity

• Customer account will be established via the user interface

• SunGard will setup necessary cname URL changes Customer responsibilities

Customer chooses their rules engine configuration, there is an option to choose an automatic caching behaviour based on best practice and generic usage patterns

Proof of concept process

Using the EdgeCast portal (‘the PCC’) a live trial of the CDN service can be performed on content of the customer’s choosing.

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Consulting

–

Cloud & Virtualisation Services

Organisations are considering virtualisation as a means to deliver strategic business benefits. SunGard’s Consulting will provide you with the justification and recommendations supported by a strong business case, and then assist you to virtualise your existing infrastructure to transition onto SunGard’s cloud enabled platform.

There are a number of reasons why an organisation may look to implement a virtualised environment:

• Cloud Service Enablement

• CapEx and OpEx Cost Reduction

• Server Consolidation

• Server Containment and Provisioning

• Improved Service Levels

• Business Continuity/ Disaster Recovery

• Reduction in Energy Consumption

SunGard will assist you in evaluating the right virtualisation solution for your organisation by providing the skills, expertise and experience to support you. Our strong programme

methodology and management delivers a solution that takes all aspects of your business and technology strategy into account.

Services not only define how best to meet cost reductions, consolidation and green IT needs, but identify the best method to build the necessary infrastructure components to meet your

demanding service levels across performance, availability, and recovery time and point objectives (RTOs and RPOs), helping to ensure maximum information availability.

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SunGard offer four services which cover the complete spectrum of the virtualisation phases required to migrate you to the cloud. These are as follows:

Virtualisation Discovery

This service is designed to assist you and SunGard in understanding the feasibility of adopting and transitioning to a virtual or cloud environment based on the business drivers and objectives for change. This service determines, at a high level, business and operational benefits, technical constraints, and demonstrates the potential cost benefits, including the return on investment and total cost of ownership, enabling you to make an informed decision on how best to proceed. Virtualisation Adoption Assessment

This service allows you and SunGard to ascertain the level of consolidation that is achievable and assess the technical feasibility of the transition to a virtual or cloud enabled platform. Using a proven methodology and tools, your existing infrastructure is assessed and measured over an agreed monitoring period in order to determine the true utilisation of your current infrastructure and establish the size of the consolidation opportunity. SunGard will use the data gathered to advise and define appropriate future state solution options, including any details on servers or applications not suitable for virtualisation. This service also encompasses validation with

application vendors on their support and compatibility with a virtualised environment In addition to the technical assessment, a high level total cost of ownership for the proposed solution can be included as an option to represent the business benefits that can be obtained.

Cloud Solution Design

This service provides the detailed design of the final solution to meet your organisation’s business and technical objectives. The solution may consist entirely of SunGard’s cloud, or a hybrid of SunGard’s cloud and hosted physical infrastructure based on outputs from the Assessment phase. The design process defines and specifies what will remain physical, what will be virtualised and the Cloud infrastructure incorporating the requirements for infrastructure, connectivity, service protection, security and management.

Cloud Migration

The migration service provides a low risk, benefit optimised transition plan to migrate your services onto SunGard’s cloud platform. Using a proven methodology, tools and experience gained from many customer migrations this service consists of a highly collaborative process that works closely with your IT and business teams. This approach enables SunGard to develop and execute a migration plan based on proven strategies that incorporate validation of workload compatibility, dependencies, rollback plans and testing of candidate services including an evaluation of application performance pre and post migration.

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Pricing

Options

SunGard is able to provide 3 standard configurations of CHS:

• a single server

• 2 x single server

• 3 x single servers

Each pre-configured server is available with various CPU, RAM, storage, network, internet bandwidth and firewalls.

These three server options are shown below; titled Option 1, 2 and 3.

The minimum contract period is one month for a Proof of Concept and one month for a service.

Service Requirements

Customers must subscribe to one of the three options and or the upgrade path to each option. Component level subscription is not available.

The pricing given is correct as at December 2011 and is intended as an indication given that IaaS is evolving service, not just for SunGard, but the entire market and we expect additional services and enhancements to be launched throughout 2012 which may affect pricing.

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12 of 22 Single Server Deployment – Option 1 Single Virtual Machine (Basic)

2.33 GHz Dual vCore Intel Xeon 5140, 4MB Cache

2GB RAM

80GB Fibre Channel 15k RAID 10 Storage

Security: Fully Redundant Shared Firewall

Internet Uplink 2Mbps CDR

1 IP Address (additional on request) File Level Backup

Monitoring (5 Points per device) Monthly Costs:

Windows Web Server 2008 Environment:

Linux Environment:

£390

£374 Available Server Upgrades

Single Virtual Machine (Standard) 2.50 GHz Quad vCore Intel Xeon 5420, 6MB Cache

4GB RAM

Windows Server Data Centre Edition: Linux Server

£558 pm

£499 pm

Single Virtual Machine (Enterprise) 2.50 GHz Quad vCore Intel Xeon 5420, 6MB Cache

8GB RAM

Windows Server Data Centre Edition: Linux Server:

£765 pm

£707 pm

Note: All prices quoted as monthly recurring under 36 month contract Physical server solutions optional, and will be costed as required

All Windows servers are deployed with Server 2008 32 bit unless otherwise specified Low option Servers are deployed with Web Edition, Medium and High are deployed with Data Center Edition

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Multiple Servers (2 x Single Servers) – Option 2 2 x Single Virtual Machines (Entry)

2.33 GHz Dual vCore Intel Xeon 5140, 4MB Cache

2GB RAM

Security: Fully Redundant Shared Firewall

Internet Uplink 4 Mbps CDR 1 IP Address (per machine) File Level Backup

Monitoring (5 Points per device) Monthly Costs:

Windows Web Server 2008 Environment:

Linux Environment:

£682

£665 Available Server Upgrades

Single Virtual Machine (Business) 2.50 Ghz Quad vCore Intel Xeon 5420, 6MB Cache

4GB RAM

£974 pm

£915 pm

Single Virtual Machine (Enterprise) 2.50 GHz Quad vCore Intel Xeon 5420, 6MB Cache

8GB RAM

£1390 pm

£1332 pm

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Multiple Servers (3 x Single Servers) – Option 3 3 x Single Virtual Machines

(Basic)

2.33GHZ Dual vCore Intel Xeon 5140, 4MB Cache

2GB RAM

Security: Fully Redundant

Dedicated Cisco 5510 Firewall Pair Internet Uplink 6 Mbps CDR 1 IP Address (per machine) File Level Backup

Monitoring (5 points per device) Monthly Costs

Windows Web Server 2008 Environment: Linux Environment:

£1508 £1458

Available Server Upgrades

Single Virtual Machine (Standard) 2.50 GHz Quad vCore Intel Xeon 5420, 6MB Cache

4GB RAM

£1891 pm

£1833 pm Single Virtual Machine

(Enterprise)

2.50 GHz Quad vCore Intel Xeon 5420, 6MB Cache

8GB RAM

£2516 pm

£2458 pm

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15 of 22 Content Delivery Network (CDN)

SunGard are able to provide solutions and pricing to fit any requirement. However, a small CDN solution is shown below for illustrative purposes:

One Time Monthly

Fee

CDN HTTP/WMS - GB Transferred

10TB

10000

£0.00 £1,140.00

CDN HTTP/WMS - Additional Services

Real Time Stats Reporting

1 £0.00

£150.00

Edge Analytical Reporting

1 £0.00

£0.00

Advanced Reporting

1 £0.00

£0.00

Rules engine (pack of 10)

1 £200.00

SSL certification

1 £180.00

£200.00

STORAGE GB

500 £0.00

£200.00

One Time Monthly

Fee

£180.00 £1,890.00

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Proof of Concept and Trials

SunGard is able to offer a free of charge Proof of Concept (POC) and Trials on its Enterprise Cloud Service (ECS). The POC can be for either 30, 60 or 90 days and is available on request: General Parameters for Trial

1 Month (30 days) / 2 months (60 days) / 3 months (90 days) POC free of Charge. One option for ECS (that includes a set number of vCPU, RAM and Storage)

Up to 5 Managed VMs with associated operating system management Monday – Friday 8am – 6pm Managed Operating System service.

Up to 5 MB/s Internet provided with no bursting.

Up to 5 Rules within Managed Virtual Firewall (One FW provided per POC). No Local or Geographic Load Balancing

No backup / vaulting included.

On expiry of POC, environment will be terminated, erased and customer will not gain access.

If customer selects ECS, the POC environment will become part of committed resource pool in a contract.

Target turn-around from request to implementation is 5 working days (from signed contract), subject to customer completing requested operational requirements that include technical actions as appropriate.

Technical Parameters for Trial

Operating Systems support in scope are limited to Windows 2003 and/or 2008 only Only available for Internet connectivity customer, no WAN or leased line customers Customer can have up to x 1 Site (firewall) to Site (Firewall) VPN connections Company Name: Contact Name : Email : Phone Number :

Bandwidth Connectivity

Internet 5Mb

Resource Pool

vCPU, RAM,

Storage 16GB RAM, 8vCPUs, 400GB Storage

OS Management

VMs Required 1-5

Windows OS

2003 2008

Please list Additional Information here:

Notes for pre-sales & solutions architects: To be completed and emailed to

AS.UK.ECSpricing with the Subject title ‘Attention ECS POC’. SunGard will then undertake an initial assessment of the information provided and contact you to refine requirements and start planning implementation. SunGard will propose a POC solution to best meet the needs as specified above.

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SunGard Corporate Responsibility Statement

SunGard supports mission-critical operations of financial institutions, businesses, local

governments, public safety and justice agencies, and educational institutions around the world. It is through our commitment to doing things the right way and doing them well that we have earned the trust of our customers to help them with their most critical missions. Our good name and reputation are based on setting and achieving high standards for how we conduct ourselves. We also believe that as one of the world’s leading software and technology services companies we have an obligation to use our size and influence to raise ethical, social and environmental standards wherever we do business. We focus our Corporate Responsibility efforts in three main areas:

• Environmental

• Social

• Governance

This section outlines what SunGard Availability Services in the UK is doing in regard to our CR commitment.

ENVIRONMENTAL

SunGard firmly believes in corporate environmental responsibility and has long acknowledged the benefits of ‘operating green’ as good business practice. We have been at the vanguard of minimising overall environmental impact for several decades by providing shared, high-intensity IT resources to businesses so these organisations do not have to consume redundant servers, electrical power and other resources themselves.

Environmental Management and Control

In 2010 SunGard Availability Services globally accounted for 86.5% of all SunGard Data Systems C02 & GHG emissions. The efficiency of emissions per square foot was improved by 3.4% across Availability Services data centres, helping SunGard avoid 11,000 imperial tons of GHG emissions. Of the 86.5%, SunGard Availability Services UK accounted for 13.3%.

SunGard manages its environmental impact using the Green Board management system. This helps to understand, manage and minimise SunGard’s impact on the planet. In addition to the environment and energy usage aspects, SunGard will be able to use this new tool to impact on a wider basis with regard to our supply chain, products, people and stake holders.

Partnerships

SunGard became a member of the World Business Council for Sustainable Development in 2007. In addition to this, SunGard is a member of the Corporate EcoForum and The Green Grid: the consortium of leading information technology companies and professionals seeking to improve energy efficiency in data centres around the globe and whose members include IBM, Sun Microsystems, Cisco and APC. The Green Grid has also endorsed the European Union Code of Conduct for Data Centre Energy efficiency, which all Green Grid members are automatically aligned to. We are a signatory to the Bali, Poznan and Copenhagen communiqués of the Prince of Wales Corporate Leaders Group on Climate Change and we are also partners with the Prince’s Rainforest Project. In the US, we have also worked with the Environmental Defence Fund’s Climate Corps programme as part of KKR’s Green Portfolio Program.

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18 of 22 UK Environmental Policy

SunGard recognises its legal and moral responsibilities under all relevant environmental legislation and consideration of the environment has equal ranking with the company’s responsibilities for commercial, operational and financial aspects of the business.

During 2007 we consulted with the Carbon Trust and implemented its recommendations in readiness for the Carbon Reduction Commitment, as it was then known so that we were prepared to comply with the new legislation. SunGard therefore prepared to adapt to the CRC successor, the Carbon Reduction Commitment Energy Efficiency Scheme and was one of the first companies to register for the scheme.

SunGard Availability Services’ UK Sustainability Initiatives

SunGard is an aggressive adopter of green technology, researching and adopting best of breed components for our infrastructure, systems and services. In 2010 SunGard completely refreshed its entire PC estate at its Workplace Recovery Centres when the existing PCs came to the end of their useful life. SunGard’s new PC estate, bearing in mind our PCs are mostly in idle mode for most of their time, are specially procured because they were designed to run 45% more efficiently whilst in idle mode.

• A server rationalisation programme that resulted in the disposal of ageing, energy-hungry machines and their replacement with fewer, high performance servers

• £60,000 invested in a state-of-the-art video conferencing equipment to reduce the number of business trips and the associated CO2 emissions, with another £180,000 reserved to extend the capability across Europe

• Investment in HP energy efficient combi-printers and rationalised our staff office printers and fax machines in some offices by as much as 75%

• Reconfiguring floor space to remove voids at our London Technology Centre and Livingston Workplace Recovery Centre to maximise server capacity

• Installed energy efficient chillers at our LTC datacentre

• Return on IT, is our chosen company to manage the disposal of our retired IT equipment. They help to reuse and recycle computers in a secure, socially responsible way.

Further proactive measures include:

• SunGard has implemented ½ hour energy meters at all SunGard Availability sites where SunGard is legally responsible for energy consumption and payment of the energy bills.

SunGard has been proactive in supporting this initiative having volunteered senior members of staff to sit on the advisory panels of Intellect, who in turn with a much louder industry voice, have been advising and helping the UK Government to perfect the legislation. This has led to a root and branch review of the scheme in the way in which the scheme is to be implemented, which at the time of writing is yet to be concluded by the UK Government. SunGard also sits on the CBI’s Climate Change Group.

• As well as publishing SunGard’s carbon performance reports on our Corporate Website, SunGard also publishes its carbon performance in the energy Carbon Disclosure Project Website: In 2011 SunGard will also publish its performance in Newsweek Green Ranking and the Dow Jones Sustainability Index.

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19 of 22 New Energy Efficient Products and Services

Specifically, SunGard has launched two new services (mentioned above) that will help customers and SunGard to reduce energy consumption.

1. Cloud Computing Services

SunGard has invested in a scalable cloud computing infrastructure to offer customers energy efficient computing services, so that customers don’t have to make the same duplicate investments. Energy efficiencies are derived from more efficient use of large scale computing power capability, the customer turns it on only when it’s needed. Spare computing capacity is made available for use to other customers. This means that SunGard’s own efficient, large-scale, Data centres run at optimum energy performance levels.

2. Recover Anywhere™

SunGard’s new Workplace Recovery service enables organisations to recover most of their staff without having to house all of them in Physical Workplace Recovery centres. The service leverages existing PCs and telephony belonging to staff in their home environment or wherever they can access IT and Communications technology. This means that SunGard will no longer need to build and increase the capacity of its Recovery centres at the rate prior to the launch of Recover Anywhere.

3. Enhanced Recovery

SunGard has eliminated the need for customers to travel to our data centres. We provide the ability for systems analysts to administer their servers securely from anywhere in the world. For some of our customers with low cost, offshore services in places such as India, they no longer need to travel to the UK as much to perform routine tasks, saving many tons of CO2 and time each year.

Reducing Carbon Associated with Travel

SunGard has become a prolific user of WebEx and teleconferencing tools. The objective being to reduce internal staff travel and where appropriate it is included in customers’ business meetings too. In 2011 SunGard invested in the first of several state-of-the-art CISCO teleconferencing suites, further reducing the need to travel to meet people face to face.

SunGard Data Centres – Operational Efficiency

All of SunGard’s data centres have been built with energy efficiency in mind, are in-line with SunGard’s environmental policies, and reflect the Carbon Trust’s latest guidance on data centre carbon load and energy consumption.

Specifically, SunGard implemented the following during 2008:

• New server technology which consumes less power and generates less heat.

• The use of virtualisation technologies to consolidate server usage and improve operational efficiency.

We follow rigid maintenance procedures, centralise operations where possible and integrate planning for the business and our datacentres to achieve efficiencies and minimise our carbon footprint.

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SunGard data centres provide mission critical production and recovery computing environments for some of the most discerning customers who demand the highest performance measures in terms of information availability or ‘uptime’. So SunGard will only ever adopt proven “low energy” IT assets and facilities management technology.

However, this doesn’t prevent SunGard from striving to achieve operational energy efficiencies. SunGard has already achieved ratings of 1.3 Power Usage Effective (PUE) at its Swedish Data Centre and has further objectives and targets to achieve a PUE rating of 1.6 across all of its UK data centre facilities when fully occupied.

Other current initiatives include the use of ‘borrowed’ daylight and energy-efficient lighting, highly efficient computer room air conditioning (CRAC) units, operating in economiser mode for air handling equipment and working with green power providers locally.

Additionally, SunGard is a member of the US Green Building Council and has used Leadership in Energy and Environmental Design (LEED) accredited design professionals in the

development of its facilities.

It should be noted that many of our customer’s servers range in age and energy performance which has a significant influence on the amount of energy used to power and cool SunGard data centres. Obviously a data centre built to the same building standards as SunGard’s which contains standardised, new energy performance servers may well achieve a lower PUE rating. Furthermore, data centre energy performance in cooler parts of the UK may well exceed those which are in areas where the prevailing climate is generally warmer.

GOVERNANCE

SunGard has been keeping our customers’ mission critical people and information connected for five decades: providing live production support during system recoveries or by helping ensure business critical systems are safely managed 24/7 by ‘intelligent hands’. We understand that this ‘Information Availability’ – the process of protecting the flow of information into, through and from an organisation to prevent business interruption – is vital to ensuring that when they partner with SunGard, our customers can make the everyday happen for theirs.

SunGard’s responsible attitude to computing helps protect our customers’ profits, operations, client bases and reputations, supporting the sustainability of their organisations in the broadest sense. We also help them to take advantage of our considerable investment in infrastructure and by doing so our customers may benefit from both our environmental initiatives and services innovations.

It is this provenance and desires to offer the best in Information Availability service provision that informs our customer interactions and the various governances we have in place to always conduct our business in a professional, ethical and appropriate way.

Business Continuity and Risk Management

All SunGard Availability Services locations have business continuity management programmes, and due to the nature of our SunGard National Network can rollback to alternative premises in the UK should any office be rendered unavailable. Our head office and Workplace Recovery facilities are formally accredited to BS 25999-2:2007 the British Standard for Business Continuity Management for its core business continuity management programme (as mentioned above). SunGard was one of the first UK organisations to achieve the internationally respected ‘kite mark’ for this Standard.

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SunGard worked closely with the British Standards Institute, along with other leading

organisations such as Intellect and the Business Continuity Institute to develop BS 25999 and is committed to working with all UK customers to help them to embed it into their own BC plans. SunGard has also been involved on a similar basis with BS 25777, the Standard for IT Disaster Recovery.

Investment & Innovation

In 2010 alone, SunGard set $45.7 million of capital expenditure aside for further improvement of SunGard’s European infrastructure and services to enhance existing operations, to launch new facilities and services. Although this benefited the business overall, key targets were:

Infrastructure:

• Technology Centres

• Cloud Computing

• Hosting 365, Ireland acquired

• SunGard AS India

• UK desktop technology refresh. Services:

• Replication as a Service

• Continuity Management Solution

• Recover Anywhere.

These investments address sustainability in two ways: one being the investment in ‘greener’ operations and services as mentioned in the ‘environmental’ section above; the other being the continued expansion of our presence so that customers can protect their organisations against downtime and its resultant detrimental effects upon their own customers, staff and stakeholders.

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22 of 22 SunGard Availability Services Ltd

Unit B,

Heathrow Corporate Park, Green Lane,

Hounslow, Middlesex, TW4 6ER 0800 143 413