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Job Description: Evaluation Officer

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Job Description: Evaluation Officer

Job Level 4 Salary Range £28,787 - £32,364

(plus LW £3,344)

Directorate Insight &

Improvement Work location Flexible

Contract Fixed term Reports to Evaluation Manager

Scale and scope of role

Direct reports 0 Indirect reports 0

Budgetary responsibility/ accountability

None Accountability for

other resources None

Reach and impact

The Evaluation Officer will work with colleagues in the Insight and Improvement Directorate and our UK Operations to support service improvement through robust evaluation. They will design and undertake evaluations of services that are aligned to corporate frameworks and share the learning from these evaluations within and across services to ensure that the recommendations are turned into action to ultimately benefit those we support.

Context

The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.

Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.

We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.

Our principles and values

Our values (compassionate, courageous, inclusive and dynamic) underpin everything we do. As a member of the Red Cross and Red Crescent Movement, the British Red Cross is committed to, and bound by, its fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Directorate overview

The role of Evaluation Officer sits within the Insight and Improvement directorate; a single ‘go’ to’ place for evidence and insight and support to develop and evaluate services in UK Operations. Insight and Improvement are responsible for supporting the collection of

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high-quality data about the UK services we deliver and their impact for service users, using this data to provide insight and evidence to drive service improvement and innovation.

Purpose of the role

The Evaluation Officer will play a supporting role in delivering the British Red Cross’s strategic approach to driving service improvement and design through insight. They will undertake the design and implementation of evaluations across our UK Operations services, commission external evaluators and provide advice and guidance to colleagues to help improve the quality of our evidence.

You will be working with a degree of independence, in a close team environment. You will require good interpersonal skills and a resilient character, responding well to ambiguity. You will need to be energetic and creative, confident about working in partnership with others and comfortable with risk. You will need to actively listen to those delivering services and approach situations with empathy and understanding of human drivers, as well as an ability to analyse data. You will need to be flexible and respond to challenges as they arise.

Main responsibilities

1. Contribution to strategy:

To support the team in implementing a robust framework for the evaluation of our UK Operations.

To work collaboratively across the British Red Cross with other colleagues involved in undertaking research and evaluation, for example with Fundraising and Engagement and Communications and Advocacy, to achieve strategic objectives .

2. Research and evaluation:

To undertake the design and delivery of evaluations on our UK Operations services as requested, ensuring they are relevant and robust to inform decision making and fundraising applications to support wider roll out and sustainability.

To rapidly investigate service delivery issues and challenges as they arise to support real-time troubleshooting and service improvement, for example, where routine monitoring and evaluation data identifies a problem.

To support the development of financial assessments of our services, through for example Return on Investment, Social Return on Investment or Cost Benefit analysis.

To work with the Analytics Manager to support data analysis and interpretation and the Co-production Manager to ensure we embed the principles of co-Co-production in our work.

3. Communication

To support the development of best practice learning and evaluation resources for use across our UK Operations.

To build positive relationships with our operational teams and act as an advocate for high quality data and evaluation and to facilitate the integration of evaluation activities into service delivery.

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4. Team member:

To be flexible and pragmatic, using research and evaluation that is fit for purpose and supports the work of team members in Innovation and Insight.

To undertake any other reasonable duties as requested by the Evaluation Manager or UK Director of Insight and Improvement.

Criminal Records Check

Type of criminal record checks required for this role

England and Wales - Disclosure and Baring Service Check (DBS)

>

None Scotland

>

None Northern Ireland

>

None

Diversity

We are committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences – including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis. You can read more about our commitment to diversity on our website.

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Person Specification

Requirement Evidenced obtained through Shortlisting (S) Interview (I) or Assessment (A) Knowledge Essential Educated to degree level in a social research

discipline (✓✓)

S

Desirable Knowledge of the government, statutory and

voluntary sectors in which the BRC works in the UK SI

Skills Essential Proven analytical ability – both quantitative and qualitative (✓✓)

Experienced in applying analysis to a range of situations (✓✓)

Building strong and effective alliances and relationships (✓✓)

Communication, presentation and influencing skills (✓✓)

IA

Desirable Experience of using online survey software packages e.g. SmartSurvey

Experience of using quantitative and qualitative analysis software e.g. SPSS, NVivo

I

Experience Essential Familiarity with research methods and their

application in a range of social and economic policy contexts (✓✓)

Proven ability to work to very tight deadlines in a dynamic environment, with often changing and competing priorities

A thorough understanding/experience of using data, research and insight from data and research to add value (✓✓)

Commissioning and managing external evaluators SI

Desirable Demonstrable project management experience with ability to plan and manage concurrent projects and activities

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Behaviours

Focussing on People in Crisis

Creates people in crisis focussed strategies and makes strategic decisions with the people in crisis in mind

Seeking Insight

Supports the British Red Cross to create a culture that values, promotes and uses information to support new and innovative organisational initiatives

Embracing and Leading Change

Evaluates the impact of organisation-wide change and uses the results when developing future change strategies

Working Collaboratively

Helps create joined-up collaborative solutions across partners

Communicating and Influencing

Provides explanations, raises awareness of issues and sends consistent messages in order to support progress

Developing Yourself and Others

Supports other people’s development by sharing knowledge, skills and learning

Solution Focussed

Is able to analyse and evaluate a broad range of in-depth and detailed information

Managing Personal Impact

Actively seeks out feedback to test thinking and continually improve

Additional requirements

Essential Upholds the fundamental principles and acts with integrity, in accordance with the Society’s values - inclusive, compassionate, courageous and dynamic (✓✓).

Ensures inclusive practice and promotes diversity Desirable

In order to be shortlisted for interview, you need to meet the essential criteria as outlined above. N.B. All disabled candidates who meet the essential criteria (✓✓) will be short-listed for interview in line with our commitment to the Disability Confident Scheme

References

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