Audio Conferencing Account

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Audio Conferencing - Quick Start Guide

Audio conferencing allows you to have an enhanced telephone call with up to

Audio conferencing allows you to have an enhanced telephone call with up to 120 participants120 participants from around the world with no prior reservation, at any time

from around the world with no prior reservation, at any time of day and night. To of day and night. To start yourstart your first conference call, follow these 5 steps:

first conference call, follow these 5 steps:

5 Steps to complete your first

5 Steps to complete your first audio conference

audio conference

1. Dial the

1. Dial the conference phone numberconference phone number

Dial the conferencing phone number provided in your account dashboard or service emails. Dial the conferencing phone number provided in your account dashboard or service emails. 2. Put in the participant &

2. Put in the participant & moderator passcodesmoderator passcodes

Put in the participant passcode provided. The system will prompt you to press *

Put in the participant passcode provided. The system will prompt you to press * in order toin order to login as a host.

login as a host. Next, input your mNext, input your moderator code followed oderator code followed by #.by #. 3. Invite your participants

3. Invite your participants

Invite your participants by sending them the phone number and participant code. They will dial Invite your participants by sending them the phone number and participant code. They will dial into the conference and dial

into the conference and dial the participant code when prompted.the participant code when prompted. 4. Ending your conference call

4. Ending your conference call

When you are finished, you simply hang up the

When you are finished, you simply hang up the phone.phone. 5. Getting help with your conference

5. Getting help with your conference

When dialed in, you can press *0

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Audio Conferencing Guide

Important Information:

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1. Participants in the conference will hear music until the moderator calls in and starts theParticipants in the conference will hear music until the moderator calls in and starts the conference with the moderator procedure described above.

conference with the moderator procedure described above.

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2. For security purposes, as soon as the moderator hangs up the phone, the For security purposes, as soon as the moderator hangs up the phone, the entireentire conference call will end.

conference call will end.

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3. Please keep the moderator passcoPlease keep the moderator passcode secure and confidential at all times. de secure and confidential at all times. Only giveOnly give participant passcode to interested parties.

participant passcode to interested parties.

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4. The moderator and participants have access to The moderator and participants have access to touch-tone commands to help managetouch-tone commands to help manage the audio conference. Please refer to list of

the audio conference. Please refer to list of commands below.commands below.

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5. The moderator can manage his conference call online via The moderator can manage his conference call online via the moderator tool from thethe moderator tool from the dashboard login. Please go to

dashboard login. Please go to http://www.sky-conferencing.comhttp://www.sky-conferencing.comand click on “Accountand click on “Account Login” to start.

Login” to start. Please see the tutorials page for further assistance.Please see the tutorials page for further assistance.

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6. Live technical support for your audio conference is available 24 hours a day, Live technical support for your audio conference is available 24 hours a day, 7 days a7 days a week.

week. Simply press *0 on your phone wSimply press *0 on your phone when you have logged into then you have logged into the conference.he conference.

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7. The audio conferencing service is billed The audio conferencing service is billed per minute, per person.per minute, per person.

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8. Conference recordings are billed as one extra participant line in conference. OnceConference recordings are billed as one extra participant line in conference. Once conference is complete, the download will be available for free for

conference is complete, the download will be available for free for 10 days, after which a10 days, after which a daily fee will be accessed.

daily fee will be accessed. Please make sure to delete recording file if no Please make sure to delete recording file if no longer neededlonger needed or daily fee will be assessed

or daily fee will be assessed after the 10 day period.after the 10 day period.

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9. International Toll Free service is also International Toll Free service is also available. To activate, please call our customeravailable. To activate, please call our customer service department. A new set of codes will be

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Audio Conferencing Guide

Listed below are the

Listed below are the standard accounstandard account features that come t features that come with every audio conferencingwith every audio conferencing account. To make changes, please login to your account dashboard by visiting

account. To make changes, please login to your account dashboard by visiting http://www.sky-conferencing.com

http://www.sky-conferencing.comand clicking oand clicking on “Account Login” to start.n “Account Login” to start.

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 Name RecordName Record

When Yes is selected for

When Yes is selected for the Name Record preference, the system will the Name Record preference, the system will prompt the hostprompt the host and participants to record their name prior to entering the meeting. This preference and participants to record their name prior to entering the meeting. This preference enables name playback and roster playback to

enables name playback and roster playback to the host. When Name has been selectedthe host. When Name has been selected as an Entry or Exit Option, the Name Record feature provides an automated playback of as an Entry or Exit Option, the Name Record feature provides an automated playback of participant names as they enter and exit the meeting.

participant names as they enter and exit the meeting.

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 Entry OptionsEntry Options The host can select

The host can select Tones, Name, or None. When Tones is selected, Tones, Name, or None. When Tones is selected, single and doublesingle and double tones will sound to indicate a participant has entered or exited the meeting. If the Name tones will sound to indicate a participant has entered or exited the meeting. If the Name Record preference has been enabled, Name may be

Record preference has been enabled, Name may be selected as an Entry and selected as an Entry and Exit OptionExit Option to provide an automated playback of participant names as they enter and exit the

to provide an automated playback of participant names as they enter and exit the meeting. None may be selected if audible entry and

meeting. None may be selected if audible entry and exit activity is not exit activity is not desired. Entry anddesired. Entry and Exit Options must be confirmed prior to the start of

Exit Options must be confirmed prior to the start of the meeting.the meeting.

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 Exit OptionsExit Options

The host can select

The host can select Tones, Name, or None. When Tones is selected, Tones, Name, or None. When Tones is selected, single and doublesingle and double tones will sound to indicate a participant has entered or exited the meeting. If the Name tones will sound to indicate a participant has entered or exited the meeting. If the Name Record preference has been enabled, Name may be

Record preference has been enabled, Name may be selected as an Entry and selected as an Entry and Exit OptionExit Option to provide an automated playback of participant names as they enter and exit the

to provide an automated playback of participant names as they enter and exit the meeting. None may be selected if audible entry and

meeting. None may be selected if audible entry and exit activity is not exit activity is not desired. Entry anddesired. Entry and Exit Options must be confirmed prior to the start of

Exit Options must be confirmed prior to the start of the meeting.the meeting.

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 Conference ContinuationConference Continuation

When No is selected, the meeting w

When No is selected, the meeting will end when the host's ill end when the host's line disconnects from theline disconnects from the meeting. When Yes is selected, the meeting will

meeting. When Yes is selected, the meeting will continue after the host's line hascontinue after the host's line has disconnected from the meeting.

disconnected from the meeting.

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 Conference QuickstartConference Quickstart

When Yes is selected, the participants are allowed to join together and begin the When Yes is selected, the participants are allowed to join together and begin the

meeting prior to the arrival of the host. When No is selected, participants are placed on meeting prior to the arrival of the host. When No is selected, participants are placed on music hold and will not be placed into the conference until the host has joined. This music hold and will not be placed into the conference until the host has joined. This feature is made available on special request.

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Telephone Star Commands

Audio conferencing gives you access to enhanced services via

Audio conferencing gives you access to enhanced services via telephone star commandstelephone star commands listed below.

listed below. All commands are moderator All commands are moderator only, unless otherwise noted only, unless otherwise noted with awith a pp..

*0

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Operator Help: Request an operator for technical assistance with your callOperator Help: Request an operator for technical assistance with your callpp

#1

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Dial Out:Dial Out: Allows you to call out to Allows you to call out to a participant and add them to your conference calla participant and add them to your conference call - Dial area code and phone number followed by #

- Dial area code and phone number followed by # - Follow instructions to complete call

- Follow instructions to complete call Once participant is reached

Once participant is reached , you can:, you can:

- Press *1 to join participant into conference - Press *1 to join participant into conference

- Press *2 to join participant into conference and call another line - Press *2 to join participant into conference and call another line - Press *3 to disconnect the dial

- Press *3 to disconnect the dial out lineout line - Press *4 to disconnect the

- Press *4 to disconnect the dial out line and call another dial out line and call another lineline *2

*2

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Start/StopStart/Stop RecordingRecording: Begin or end a : Begin or end a recording of a live conferencerecording of a live conference - Press 1 to confirm

- Press 1 to confirm

- System will ask you to wait while

- System will ask you to wait while starting the recordingstarting the recording - To end recording, press *2

- To end recording, press *2 *5

-*5 -Lecture ModeLecture Mode: Mute all lines except the : Mute all lines except the host host - To unmute all lines, press #5

- To unmute all lines, press #5 *6

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MuteMute: Mute an : Mute an individual lineindividual linepp - To umute line, press #6 - To umute line, press #6 *7

-*7 -Lock Conference:Lock Conference: Locks the audio conference preventing anyone else from joining inLocks the audio conference preventing anyone else from joining in - To unlock conference call, press #7

- To unlock conference call, press #7 *8

*8

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Participant Count : Lists the number of participants currently in the conferenceParticipant Count : Lists the number of participants currently in the conferencepp

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Contact Us

For sales, customer service, billing and account inquiries or corrections, please feel free For sales, customer service, billing and account inquiries or corrections, please feel free toto contact us. We are open during business h

contact us. We are open during business hours, from 8:30 am to 5 pm EST. ours, from 8:30 am to 5 pm EST. Feel free to leave aFeel free to leave a message and we will contact you in a ti

message and we will contact you in a timely manner.mely manner.

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Website & Email

http://www.sky-conferencing.com http://www.sky-conferencing.com [email protected] [email protected]

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Phone

Customer Service and Technical Support Customer Service and Technical Support

Toll free US/Canada

Toll free US/Canada – –800 227 7118800 227 7118

Sales and new account sign up Sales and new account sign up North America Toll free:

North America Toll free:877 440 0167877 440 0167

International/Direct toll:

International/Direct toll:514 940 0167514 940 0167

* For technical support, we are open 24/7, 365

* For technical support, we are open 24/7, 365 days a year to assist you with your audio or webdays a year to assist you with your audio or web conference problems.