Adept SmartFleet EX Appliance

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SmartFleet EX Appliance

User's Guide

(Including the Enterprise Manager

and Enterprise Manager Lite)

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SmartFleet EX Appliance

User's Guide

(Including the Enterprise Manager

and Enterprise Manager Lite)

P/N: 11445-000 Rev. B November, 2013

5960 Inglewood Drive • Pleasanton, CA 94588 • USA • Phone 925.245.3400 • Fax 925.960.0452 Otto-Hahn-Strasse 23 • 44227 Dortmund • Germany • Phone +49.231.75.89.40 • Fax +49.231.75.89.450

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Copyright Notice

The information contained herein is the property of Adept Technology, Inc., and shall not be reproduced in whole or in part without prior written approval of Adept Technology, Inc. The information herein is subject to change without notice and should not be construed as a commitment by Adept Technology, Inc. The documentation is periodically reviewed and revised.

Adept Technology, Inc., assumes no responsibility for any errors or omissions in the documentation. Critical evaluation of the documentation by the user is welcomed. Your comments assist us in preparation of future documentation. Please submit your comments to: [email protected].

Adept, the Adept logo, the Adept Technology logo, AdeptVision, AIM, Blox, Bloxview, FireBlox, Fireview, Meta Controls, MetaControls, Metawire, Motivity, Soft Machines, and

Visual Machines are registered trademarks of Adept Technology, Inc. Brain on Board is a registered trademark of Adept Technology, Inc. in Germany.

ACE PackXpert, Adept ACE, Adept Enterprise Manager, Adept Enterprise Manager Lite, Adept Lynx, AdeptSight, Adept SmartController CX, Adept SmartFleet EX, Adept SmartVision EX,

MobileEyes, MobilePlanner, SetNetGo, and V+ are trademarks of Adept Technology, Inc.

Any trademarks from other companies used in this publication are the property of those respective companies.

Created in the United States of America

Adept SmartFleet EX User’s Guide, Rev. B Page 4 of 68

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Chapter 1: Introduction

9

Definitions 9

1.1 Product Description

9

Adept Enterprise Manager 9

Adept Enterprise Manager Lite 10

Adept SmartFleet EX 10

Features 11

What Comes with the Adept Enterprise Manager and Adept Enterprise Manager Lite Bundles? 11

What Doesn’t Come with an Adept SmartFleet EX? 12

1.2 Warnings, Cautions, and Notes

12

1.3 Precautions and Required Safeguards

13

1.4 Manufacturer’s Declaration

13

1.5 How Can I Get Help?

14

Related Manuals 14

Adept Document Library 15

Chapter 2: Installation

17

2.1 Site Preparation

17

2.2 Transport and Storage

17

2.3 Before Unpacking

17

2.4 Mounting the Adept SmartFleet EX

18

Space Around the Chassis 18

Mounting Options 18

2.5 Connecting Power

20

Chassis Grounding 21

2.6 Installing a Secondary Appliance

21 Chapter 3: Connectors and Indicators

23

3.1 Keyboard and Mouse Ports

26

3.2 Serial I/O Connectors

26

3.3 Connecting a Monitor

26

3.4 Connecting to a Network

27

3.5 Connecting USB Peripherals

27

3.6 Sound Connections

27

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Table of Contents 3.8 24 VDC Power

28

Power Switch 28 24 VDC Connector 28

Chapter 4: Configuration

29

4.1 Overview

29

Ethernet Connection 29 Configuration Tasks 29

4.2 Setting the IP Address on Your PC

30

4.3 Connecting Your PC to the Adept SmartFleet EX

30

4.4 Connecting to SetNetGo

31

4.5 Configuring Network Settings for the LAN Ethernet Port

33

4.6 Setting SetNetGo and ARAM Security

33

SetNetGo Password 33

ARAM Accounts and Passwords 34

4.7 Synchronizing Time

35

4.8 Enabling the ARCL Server

36

4.9 Configuring a Secondary Appliance and Autosync

37

Tasks in Autosync Setup 39

Installing a Secondary Appliance 39

Configuring the Primary Appliance to be Primary 40

Configuring the Appliance to be Secondary 42

4.10 Configuring each AIV to Connect to the Adept SmartFleet EX Appliance

43

MobilePlanner Icons 44

AIV-Level Settings 44

Fleet-Level Settings 45

4.11 Customizing Each AIV

46

Charging Station Assignment 46

Distinct Voices 46

4.12 Call Buttons

47 Chapter 5: Operation

49

5.1 Turning Power ON and OFF

49

Reaction to a Power Failure 49

5.2 Generating a Map for a Fleet

49

5.3 Managing Queueing

49

Queueing Examples 51

Queueing Parameters 52

Manually Clearing the Entire Queue 55

5.4 Troubleshooting

56

Including a .debug File 58

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5.5 Updating ARAM

59

Restarting ARAM 59

5.6 Replacing a Failed Primary Adept SmartFleet EX Appliance

59 Chapter 6: Options

61

6.1 Mounting Options

61

6.2 Auto-Synchronized Secondary Appliance

61

6.3 Expansion Slot Options

61

6.4 Installing PCIe Cards

61 Chapter 7: Technical Specifications

63

7.1 Processing Specifications

63

7.2 Environmental Specifications

63

7.3 Power Requirements

63

7.4 Dimensions

64

7.5 Connections

65

External 65 Internal 65 Optional 65

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Typically, when managing a fleet of mobile robots, all of the robots should be configured identically. However, maintaining identical configurations on each individual robot can be time-consuming. The Adept Enterprise Manager™ and Adept Enterprise Manager Lite™ solve this problem by allowing you to manage map and configuration updates from a central communication point. These are then pushed out to each robot in the fleet, allowing the robots to work within close range of each other, without traffic issues or collisions.

This manual covers the Adept Enterprise Manager software with either the Adept Enterprise Manager or Adept Enterprise Manager Lite license running on the Adept SmartFleet EX appliance.

Definitions

Platform: The most basic part of a mobile robot. This includes the chassis, drive assemblies,

suspension, wheels, battery, range-detecting laser, sonar, an on-board core with a built-in gyroscope, software needed to navigate, and connectors for interfacing with and powering the payload.

Payload: Anything you attach to the mobile robot platform. This could be as simple as a box

for holding parts or documents that you want transported, or as complicated as a robotic arm, that is used to pick up parts to transport.

Autonomous Indoor Vehicle (AIV): The mobile robot platform with a payload attached to it.

This is your complete mobile robot, which will handle and transport your products, parts, or data.

When referring to the initial setup, configuration, and connections, we will refer to the platform.

When talking about controlling or monitoring the full mobile robot, with a payload attached, we will refer to the AIV.

1.1 Product Description

The Adept Enterprise Manager bundles are hardware and software solutions that help you to manage a fleet of Adept AIVs. With either software license, the Adept SmartFleet EX™ appliance can communicate with the AIVs in the fleet and perform a variety of fleet-oriented tasks.

Adept Enterprise Manager

The Adept Enterprise Manager allows you to manage map and configuration updates in a central location. These are then pushed out to each AIV in the fleet. It also allows the AIVs to work within close range of each other, without traffic issues or collisions.

The Adept Enterprise Manager bundle consists of an Adept SmartFleet EX appliance, the Adept Enterprise Manager software, and the Enterprise Manager license.

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Chapter 1: Introduction

Adept Enterprise Manager Lite

The Adept Enterprise Manager Lite bundle consists of an Adept SmartFleet EX appliance, the Adept Enterprise Manager software, and the Adept Enterprise Manager Lite license, which allows up to five AIVs to be managed.

Adept SmartFleet EX

The Adept SmartFleet EX is an appliance with a processor capable of running the Adept Enterprise Manager software, and the connectivity for communicating with a fleet of AIVs. For day-to-day operation, this only involves the use of the appliance's Ethernet port. For less common upgrades, connectors are provided for attaching a mouse, keyboard, and monitor.

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Figure 1-1. Adept SmartFleet EX Appliance

Features

The following is a list of the key features of the Adept Enterprise Manager software. The application, running on the Adept SmartFleet EX appliance:

l Allows you to manage the configuration for a fleet of AIVs.

Each AIV gets its configuration data from the Adept SmartFleet EX appliance, saving you time and making updates less error-prone.

l Helps optimize traffic flow by sharing each AIV's position and trajectory with other

AIVs in its vicinity.

This allows each AIV to make path adjustments to avoid potential conflicts.

l Saves wireless bandwidth.

Each AIV only exchanges information with the Adept SmartFleet EX appliance, rather than communicating with every individual AIV. This leaves valuable WiFi space for other devices.

l Serves as a proxy for AIV data, such as location, battery state, and job status.

As a result, not only does this save wireless bandwidth, it also allows all of the AIVs in a fleet to connect to one central point, so an operator can monitor all the AIVs from a single application.

l Runs robustly without human intervention.

The Adept SmartFleet EX is an appliance, not a server, therefore it does not need maintenance from IT staff. It can handle power outages without a loss, it is solely dedicated to the task and won't be affected by other services, and, if something happens to the appliance, it can be replaced and the new one will operate identically, once the configuration is re-created on the new appliance.

A Secondary appliance is available as an option, running as a backup. See Auto-Synchronized Secondary Appliance on page 61

What Comes with the Adept Enterprise Manager and Adept Enterprise Manager Lite Bundles?

Hardware

The Adept Enterprise Manager and Adept Enterprise Manager Lite bundles include the Adept SmartFleet EX appliance, shown in the previous figure, a power cable, brackets for

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rack-Chapter 1: Introduction

mounting, and any expansion slot cards that you order. The Adept SmartFleet EX appliance includes:

l Intel®Core Duo, dual core, 2.16 GHz l 2 GB DDR2 memory

l 80 GB solid state hard drive

l All of the connectors listed in the table Connectors and Indicators on page 23

l Rack-mount brackets

l 24 VDC power supply

l Enterprise Manager or Enterprise Manager Lite license

Software

The following software is pre-loaded on the hard drive:

l Adept's SetNetGo embedded LINUX

l Adept Enterprise Manager software

Options

l Secondary Adept SmartFleet EX appliance, to back up Primary appliance

This can be auto-synchronized with the Primary, enabling a quick switch-over in case of a failure of the Primary appliance.

l Any PCIe cards that you order are already installed.

There are two PCIe expansion slots, which can be used to add GigE ports, if desired.

l Desktop-mounting brackets (see Mounting Options on page 18)

What Doesn’t Come with an Adept SmartFleet EX?

l Keyboard, mouse, or monitor

l If power interruption is a concern, a UPS is recommended. Contact Adept Customer

Service for more information.

l AIVs

1.2 Warnings, Cautions, and Notes

There are five levels of special alert notation that are used in Adept manuals. In descending order of importance, they are:

DANGER: This indicates an imminently hazardous electrical situation which, if not avoided, will result in death or serious injury.

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DANGER: This indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.

WARNING: This indicates a potentially hazardous electrical situation which, if not avoided, could result in serious injury or major damage to the equipment.

WARNING: This indicates a potentially hazardous situation which, if not avoided, could result in serious injury or major damage to the equipment.

CAUTION: This indicates a situation which, if not avoided, could result in damage to the equipment.

NOTE: Notes provide supplementary information, emphasize a point or procedure,

or give a tip for easier operation.

1.3 Precautions and Required Safeguards

This manual and theAdept Robot Safety Guidemust be read by all personnel who install, operate, or maintain Adept systems, or who work with or near the AIVs.

1.4 Manufacturer’s Declaration

The Manufacturer’s Declaration of Incorporation and Conformity for the Adept SmartFleet EX can be found on the Adept website, in the Download Center of the Support section.

http://www.adept.com/support/downloads/file-search

NOTE: The Download Center requires that you are logged in for access. If you are

not logged in, you will be redirected to the Adept website Login page.

1. From the Download Types drop-down list, select Manufacturer Declarations. 2. From the Product drop-down list, select the product category.

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Chapter 1: Introduction

3. Click Begin Search.

The list of available documents is shown in the Search Results area, which opens at the bottom of the page. You may need to scroll down to see it.

4. Use the Description column to locate the document for your Adept SmartFleet EX appliance, and then click the corresponding Download ID number to access the Download Details page.

5. On the Download Details page, click Download to open or save the file.

1.5 How Can I Get Help?

For details on getting assistance with your Adept software or hardware, you can access the following information sources on the Adept corporate website:

l For contact information:http://www.adept.com/contact/americas l For product support information:

http://www.adept.com/support/service-and-support/main

l For user discussions, support, and programming examples:

http://www.adept.com/forum/

l For further information about Adept Technology, Inc.:http://www.adept.com

Related Manuals

This manual covers the installation and startup of an Adept SmartFleet EX appliance with either the Adept Enterprise Manager or Adept Enterprise Manager Lite software. There are additional manuals that cover programming the system, reconfiguring installed components, and adding other optional or related components. The following manuals, available on the Adept Document Library, provide information on safety, related products, advanced configurations and system specifications.

Table 1-1. Related Manuals

Manual Title Description

Adept Robot Safety Guide Describes safety aspect for Adept robots.

The Adept ARCL Reference Guide Describes the Advanced Robotics Command Language (ARCL), which is a simple, text-based server from which you can control the Adept mobile robots.

Adept Motivity User's Guide Describes the software for mobile robots, Enterprise Manager, and Adept Enterprise Manager Lite.

Adept Lynx Platform User's Guide

Describes the operation and maintenance of the Lynx mobile robot.

How to Get Help Resource Guide Information on contacting Adept, and on-line resources.

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Adept Document Library

The Adept Document Library (ADL) contains documentation for Adept products. You can access the ADL through either of the following methods:

l Select Support > Document Library from the menu bar on the Adept website

or

l Type the following URL into your web browser:

http://www.adept.com/Main/KE/DATA/adept_search.htm

To locate information on a specific topic, use the Document Library search engine on the ADL main page. To view a list of available product documentation, use the menu links located above the search field.

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This chapter covers the installation of the Adept SmartFleet EX appliance.

2.1 Site Preparation

The primary concern in preparing for the installation of an Adept SmartFleet EX for running the Adept Enterprise Manager software is the appropriate setup of communication, which will be needed between the Adept SmartFleet EX and:

l Adept AIVs

l Operator Terminal(s)

l factory equipment management systems (WMS or MES)

Access must be allowed for all of these to initiate a connection with the Adept Enterprise Manager software.

Static IP addresses are needed for the Adept SmartFleet EX appliance and each AIV.

2.2 Transport and Storage

The Adept SmartFleet EX must be shipped and stored in a temperature-controlled

environment, within the range –25° to +55° C (-13° to 131° F). The recommended humidity range is 5 to 90%, non-condensing.

The Adept SmartFleet EX must always be stored and shipped in a clean, dry area that is free from condensation.

It should be shipped and stored in the Adept-supplied packaging, which is designed to prevent damage from normal shock and vibration. You should protect the package from excessive shock and vibration. For environmental specifications, refer to Environmental Specifications on page 63.

The Adept SmartFleet EX appliance weighs 2.69 kg (5.92 lbs).

2.3 Before Unpacking

Carefully inspect all packaging for evidence of damage during transit. If any damage is indicated, request that the carrier’s agent be present at the time the package is opened. Compare the actual items received (not just the packing slip) with your equipment purchase order, and verify that all items are present and that the shipment is correct. Inspect each item for external damage as it is unpacked. Contact Adept immediately if any damage is evident. See How Can I Get Help? on page 14.

Retain all containers and packaging materials. These items may be needed in the future to settle a damage claim.

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Chapter 2: Installation

2.4 Mounting the Adept SmartFleet EX

The Adept SmartFleet EX appliance is not intended for use in hazardous environments (explosive gas, water, dust, oil mist). It has an IP rating of IP-20 (NEMA Type 1).

Space Around the Chassis

When the appliance is installed, you must allow 10 mm at the back and 13 mm on the sides of the unit for proper air circulation.

Mounting Options

The following mounting options are available for the Adept SmartFleet EX:

l Rack

l Desktop

The following sections cover each mounting option. Rack Mounting

To rack-mount the Adept SmartFleet EX in a standard 19-inch equipment rack, install the mounting brackets on the side, as shown in the following figure. These come with the Adept SmartFleet EX.

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66 6 31.8 22.2 TYP. 4x 462 482.8 R3.6 TYP. THRU 3.6 TYP. 2x 77 2x 09228-100 1.3 6 Removable Feet 18.5 29 14.2 1.5 2x M3 x 6mm Both Sides 188.8 Units in mm

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Chapter 2: Installation

Desktop Mounting

To table-mount the Adept SmartFleet EX, install two brackets on each side near the bottom of the unit, as shown in the following figure. These brackets must be ordered separately; they do not come with the Adept SmartFleet EX.

4x RUBBER FEET MUST BE REMOVED BEFORE INSTLATION 2x 29.6 2x 120.9 24.9 2x 378.7 391.9 24.1 TYP. 12.1 TYP. R3.6 TYP. 4x 40356-00001 2x 120.9 16 TYP. 2x 21.6 2x 16.3 4x M3 x 6mm BOTH SIDES Figure 2-3

Figure 2-2. Table-Mounting the Adept SmartFleet EX

2.5 Connecting Power

The Adept SmartFleet EX comes with an in-line 24 VDC power supply, with a connector that fits the 24 VDC plug on the front of the appliance. If you are going to rack-mount the unit, Adept recommends using Velcro or other means to attach the power supply to the inside of the rack, in order to conserve rack space. You need to maintain the 13 mm space at each side of the Adept SmartFleet EX needed for cooling.

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1. Connect the AC plug of the power supply to AC power. The power supply takes 100 – 240 VAC.

2. Plug the other end of the power supply into the 24 VDC plug on the Adept SmartFleet EX.

NOTE: The unit will start booting as soon as 24 VDC power is applied.

Chassis Grounding

The Adept SmartFleet EX is equipped with a chassis grounding point. See the following figure. Adept recommends connecting a ground wire from the chassis ground point on the Adept SmartFleet EX to earth ground. The ground wire must meet all local regulations.

NOTE: This is not the same as the 24 VDC ground, on the front of the unit, which

is not used.

NOTE: The maximum length for the ground wire for the Adept SmartFleet EX is 3

meters.

Grounding Point

Figure 2-3. Chassis Grounding Point

In many locations, the mounting and all terminations of the Adept SmartFleet EX must be performed in accordance with local and national regulations to maintain regulatory compliance.

2.6 Installing a Secondary Appliance

If you are installing a Secondary appliance as a backup for the Primary, it needs to be installed with the same steps as the Primary. It will have its own power supply, and can be installed in the same rack as the Primary appliance.

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The Adept SmartFleet EX appliance, shown in the following figure, can connect to many different peripherals. This section describes the connectors and indicators available.

Figure 3-1. Adept SmartFleet EX Connectors

NOTE: In a typical installation, while running the Adept Enterprise Manager

software on an Adept SmartFleet EX appliance, the appliance will have only the 24 VDC power and the Ethernet connector attached.

In less common cases, one or both expansion slots will have GigE cards that may be connected during normal use.

l The Maint Eth port is only used during setup.

l The connectors for mouse, keyboard, and monitor are for upgrades (uncommon).

This includes the USB connectors.

l The serial and audio connectors are not used.

The following table summarizes the Adept SmartFleet EX connectors: Table 3-1. Adept SmartFleet EX Connectors and Indicators

Connector or Indicator Description

Connect the green PS/2 connector to a mouse. See Keyboard and Mouse Ports on page 26. This is only used for an upgrade.

Connect the purple PS/2 connector to a keyboard. See Keyboard and Mouse Ports on page 26. This is only used for an upgrade.

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Chapter 3: Connectors and Indicators

These connectors are not used.

Connect the DVI cable to a monitor. See Connecting a Monitor on page 26. This is only used for an upgrade.

Connect the VGA cable to the VGA connector on a monitor. See Connecting a Monitor on page 26.

This is only used for an upgrade.

Use an Ethernet connector for connecting the Adept SmartFleet EX to a network.

See Connecting to a Network on page 27.

Do not connect the Adept SmartFleet EX to the internet.

Use the second Ethernet connector, labeled Maint Eth, for connection to SetNetGo. This is the Maintenance Ethernet port, at IP address 1.2.3.4.

Use the USB connectors for a USB keyboard and mouse. This is only used for an upgrade.

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Use the blue line-out connector to attach headphones and most speakers with integrated amplifiers.

This connector, while functional, currently has no application to Adept systems.

Use the green line-in connector to attach a record/playback device such as a CD-ROM.

This connector, while functional, currently has no application to Adept systems.

Use the pink connector to attach a personal computer microphone. This connector, while functional, currently has no application to Adept systems.

The HDD indicator monitors the hard drive. The indicator light is illuminated when the hard drive is being accessed.

The System Power (SYS) is illuminated whenever the Adept SmartFleet EX is powered on.

The power switch is a toggle switch. Press the switch once to enable power. Pressing this switch while the power is on powers off the Adept SmartFleet EX.

By default, the Adept SmartFleet EX automatically powers on when 24 volts is applied.

This ground point is not used.

This is not the same as the chassis ground, which is located on the left side of the Adept SmartFleet EX.

24 VDC jack. The 24 VDC power supply connects here.

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Table 3-2. Adept SmartFleet EX Expansion Slots

Expansion Slots Description

The Adept SmartFleet EX supports up to two additional GigE ports via two expansion slots. Refer to Options on page 61 for details.

3.1 Keyboard and Mouse Ports

A keyboard and mouse will only be needed for OS upgrades in the field, and are not

commonly used. The PS/2 connectors (shown in the following figure) allow you to use a PC-compatible keyboard and mouse with the Adept SmartFleet EX. The unit accepts any IBM AT-compatible keyboard, including 84-key standard keyboards and 101-key enhanced keyboards. Use the green connector for the mouse and the purple connector for the keyboard.

NOTE: You can also connect a USB keyboard and mouse, using one of the USB

ports.

Figure 3-2. PS/2 Connectors

3.2 Serial I/O Connectors

These are reserved for future use.

3.3 Connecting a Monitor

A monitor will only be needed for OS upgrades in the field, and is not commonly used. To connect a monitor with a VGA connector or a DVI connector:

l Connect the monitor to the VGA (blue) connector on the Adept SmartFleet EX

or

l Connect the monitor to the DVI (white) connector on the Adept SmartFleet EX.

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3.4 Connecting to a Network

To attach your Adept SmartFleet EX to a network, or broadband device, connect an Ethernet cable between the device and one of the Ethernet ports on the Adept SmartFleet EX. The appliance may have only one available Ethernet port, if no GigE cards are installed. Do not use the Maintenance Ethernet port. The network cable will click into place when it is fully inserted.

CAUTION: Do not connect the Adept SmartFleet EX appliance to the internet.

Adept recommends that you use Category 5 or better wiring and connectors for your network. If you must use Category 3 wiring, limit the network speed to 10 Mbps to ensure reliable operation.

NOTE: Ethernet configuration for the Adept SmartFleet EX is covered in

Configuration on page 29.

3.5 Connecting USB Peripherals

To attach a USB peripheral, plug the peripheral cable into one of the four USB jacks on the Adept SmartFleet EX.

3.6 Sound Connections

The connectors for sound (LOUT, LIN, and MIC), while functional, currently have no application to Adept systems.

3.7 Expansion Slots

The Adept SmartFleet EX provides two slots for PCIe cards.

l GigE - one port/card

The two Ethernet ports that are standard on the Adept SmartFleet EX are usually sufficient, so this is not a common option.

A slot will be covered with a blank if there is not a card in it. Refer to Options on page 61 for more details on PCIe cards.

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3.8 24 VDC Power

Power Switch

The front panel power switch turns on or off 24 V power to the Adept SmartFleet EX. Pressing this switch, while the power is on, powers off the Adept SmartFleet EX.

24 VDC Connector

The connector from the 24 V power supply plugs in here.

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This chapter covers the data connections and configuration of the Adept SmartFleet EX appliance. When you are using an Adept SmartFleet EX, any configuration changes that you make will be stored on that appliance, rather than on an AIV.

4.1 Overview

Ethernet Connection

A wired Ethernet connection between the Adept SmartFleet EX and your network is required. The Adept SmartFleet EX has two built-in Ethernet ports:

l a Maintenance port (Maint Eth)

The Maintenance port is always enabled and permanently set to the IP address 1.2.3.4. Use the Maintenance port to initially connect to and configure the unit. After you configure the Adept SmartFleet EX, use the other Ethernet port to connect the unit to your network.

l a LAN Ethernet port

This port is used to connect the appliance to your LAN.

NOTE: Contact your System Administrator for assistance configuring the Adept

SmartFleet EX for your network.

Configuration Tasks

To connect to and configure the Adept SmartFleet EX, perform the following tasks:

l Set the IP address on your PC.

l Connect your PC to the Adept SmartFleet EX.

l Run the MobilePlanner software, and access the SetNetGo interface.

l Configure the network settings for the appliance LAN Ethernet port.

If you are installing a Secondary appliance, to be used with Autosync, then two IP addresses will be needed for the Primary appliance:

o _{Management IP address, for management of the Adept Enterprise Manager}

software, and for communication between the Primary and Secondary appliances This is the same IP address as the one set in SetNetGo under Network > Wired

Aux Ethernet.

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Chapter 4: Configuration

This will also be used to communicate with factory systems, if present.

It’s up to you (and your IT group) to come up with this address, but it MUST be on the same subnet as the Wired Aux Ethernet IP address.

l Define login information.

l Connect the appliance to your network.

l Configure each AIV to connect to the Adept Enterprise Manager software

l Customize each AIV, if desired

If a Secondary appliance is installed:

l Set the Primary appliance Autosync mode to Primary.

l Enter the Secondary appliance's IP address on the Primary appliance.

l Generate and download a key from the Primary appliance.

l Set the Secondary appliance Autosync mode to Secondary.

l Upload the key to the Secondary appliance.

The Secondary appliance only needs the Primary appliance key.

l Verify that the status of both appliances is active.

These tasks are described in the sections that follow.

4.2 Setting the IP Address on Your PC

Configure a PC with the following network settings:

l IP address = 1.2.3.x

where x is any number 1 through 254, except 4. See theAdept Motivity User's Guidefor more information.

l Netmask = 255.255.255.0

No special DNS or gateway settings are needed.

On a Microsoft Windows machine, open the Networking control panel. Refer to the help on your PC for more information.

4.3 Connecting Your PC to the Adept SmartFleet EX

Connect a crossover CAT-5e or better Ethernet cable to an Ethernet plug (RJ-45) on the PC and the Maintenance Ethernet plug on the Adept SmartFleet EX (MAINT ETH).

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Figure 4-1. Maintenance and LAN Ethernet Jacks

NOTE: If you are ever unable to connect to the Adept SmartFleet EX using the LAN

Ethernet port (due to a lost password or IP address conflict), you can directly connect to the Maintenance Ethernet port, which does not require a password and has a fixed IP address of 1.2.3.4.

4.4 Connecting to SetNetGo

SetNetGo lets you manage a variety of settings, both on the Adept SmartFleet EX and on the AIVs. It can also read an AIV's operation log. SetNetGo is normally accessed through the Adept MobilePlanner software.

NOTE: The user interface for SetNetGo on a Adept SmartFleet EX appliance will

have some different parameters available than SetNetGo on an AIV.

The screen will display SetNetGo - Enterprise Manager or SetNetGo - Lynx, to tell you what your SetNetGo context is. (Lynx is used as an example of a robot here.)

Figure 4-2. SetNetGo on the Enterprise Manager

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To access SetNetGo:

1. Start the MobilePlanner software on your PC.

2. Click anywhere in the SetNetGo selection box, to access the SetNetGo interface.

Figure 4-4. SetNetGo Selection Box, Being Hovered Over

Hovering over the selection box will reveal its boundaries. Note the cursor in the preceding figure.

NOTE: You do not need to click the checkbox within the SetNetGo selection

box to activate the SetNetGo interface. The checkbox determines whether SetNetGo will automatically be activated when the MobilePlanner software starts.

The SetNetGo interface will be displayed.

Figure 4-5. SetNetGo Interface, Status Screen

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4.5 Configuring Network Settings for the LAN Ethernet Port

To set the network settings for the LAN Ethernet port, from the SetNetGo interface: 1. Select Network > Wired Aux Ethernet.

The Onboard Ethernet Settings screen is displayed:

NOTE: The Wired Aux IP is also referred to as the Management IP.

Figure 4-6. Onboard Ethernet Screen 2. Click the Server Mode radio button under IP Settings.

3. Enter a valid, available IP address for the Adept SmartFleet EX in the IP Address field. Do not use the IP address 1.2.3.4, because this would create a conflict with the IP address permanently set for the Maintenance Ethernet port.

4. Enter the appropriate subnet mask for a host on your network in the Netmask field. 5. Enter the IP address of the default Gateway. (This is the IP address of the device used to

connect to your network, typically a router.)

6. Click Apply. (Clicking Reset will restore the original values.)

4.6 Setting SetNetGo and ARAM Security

SetNetGo Password

To set a password for SetNetGo:

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2. Enter the desired password in the New password field. 3. Re-enter the password in the Confirm Password field. 4. Click Apply.

(Clicking Reset will restore the original values.)

Figure 4-7. SetNetGo Password Setting Screen

ARAM Accounts and Passwords

This is used to manage user account passwords for access to an AIV through the MobilePlanner and MobileEyes software.

Figure 4-8. ARAM Accounts Screen

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Changing/Setting an Account Password

1. Enter a new password in the first Password field for the account. 2. Enter the same password in the second Password field for that account. 3. Click Apply.

(Clicking Reset will restore the original values.)

4.7 Synchronizing Time

The Adept SmartFleet EX clock may synchronize with an external device (Network Time Protocol, or NTP), or use its built-in clock. You can use one or the other, but not both methods. With NTP, the Adept SmartFleet EX appliance is a client of the NTP device, and will be synchronized with its clock.

The AIVs are clients of the Adept SmartFleet EX appliance, and will be synchronized with its clock.

By default, RDate is always Enabled. If you explicitly enable NTP, it will override RDate. To use NTP, enable the NTP client button, and enter the IP address of the NTP server.

Figure 4-9. Date and Time Settings

To use the Adept SmartFleet EX to synchronize the AIV clocks, use the following procedure. On the Adept SmartFleet EX:

1. Select System > Date/Time. 2. If using NTP:

a. Enable the NTP client field.

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(NTP) service in the NTP Server Address field. 3. Otherwise, leave the NTP client field Disabled. On each AIV, from SetNetGo:

1. Select System > Date/Time.

2. Leave the NTP client field Disabled.

Each AIV will get its time from the Enterprise Manager, regardless of how the Enterprise Manager is getting its time.

3. Select the appropriate Timezone from the pull-down menu.

The Timezone setting applies to both NTP and RDate synchronization. 4. Click Apply.

(Clicking Reset will clear the form and restore the original values.)

4.8 Enabling the ARCL Server

In order to communicate with the Enterprise Manager from other network devices, such as WMS, MES, or call button applications, you must enable the text-based TCP port, ARCL.

1. From MobilePlanner, Config select:

Robot Interface > ARCL server setup

2. In the OpenTextServer field, use the drop-down box to select True, to enable the server. The default port is 7171.

3. Enter a password in the Password field. 4. Click Save.

Refer to the following figure:

Figure 4-10. MobilePlanner, ARCL Server Setup Screen

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4.9 Configuring a Secondary Appliance and Autosync

A Secondary Adept SmartFleet EX appliance can be installed to back up the Primary appliance. The Secondary can be auto-synchronized with the Primary, enabling a quick switch-over in case of a failure of the Primary appliance.

NOTE: If you are not using a Secondary appliance, you should leave the

appliance's Autosync mode setting disabled, which is the default.

Using SetNetGo, you can configure an Adept SmartFleet EX appliance to be either Primary or Secondary.

The Primary unit will be a fully-functional Adept SmartFleet EX appliance, running the

Enterprise Manager and ARAM software. The Secondary unit will be powered on, and the web interface will be accessible to the Primary unit. However, ARAM will not be active on the Secondary unit, so it will not be accessible via MobileEyes, MobilePlanner, or by the AIVs. This feature supports two units – one Primary and one Secondary. The use of multiple backup appliances is not supported.

The Primary unit will have two active IP addresses. The Secondary unit will have one active IP address.

NOTE: In all of the following SetNetGo screens, clicking Reset will clear the form

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Figure 4-11. Sample Autosynchronized Network Connections

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Figure 4-12. Sample Autosynchronized Application Communication

Tasks in Autosync Setup

l Install the Secondary appliance

l Set the Primary appliance Autosync mode to Primary

l Enter the Secondary IP address in the Primary appliance

l Generate and Download the Primary key

l Set the Secondary appliance Autosync mode to Secondary

l Upload the Primary key to the Secondary appliance

Installing a Secondary Appliance

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Configuring the Primary Appliance to be Primary

The default Autosync mode for a Adept SmartFleet EX appliance is disabled. 1. From SetNetGo on the Primary appliance, select:

Software > ARAM Autosync

2. Use the drop-down arrow in the Autosync mode field to select Primary. 3. Enter the Fleet IP address.

4. Enter the IP address of the Secondary appliance in the Secondary EM IP address field. This can be set to 0.0.0.0 if the Secondary unit is either not yet online, or is no longer online due to recent failure.

If the Secondary EM is online, then you will need to generate and download the Primary key, and upload it to the Secondary.

5. Click Apply.

NOTE: You will not be able to generate and download the Primary key until

you have clicked Apply, and the software has processed your request.

Figure 4-13. Settings on the Primary Appliance Autosync Screen Generating and Downloading the Primary's Key

The key for the Primary includes the Primary's IP address, which the Secondary needs for sharing information with it.

1. From the SetNetGo interface on the Primary appliance, select:

2. Click Generate and Download Key.

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You will be prompted for a location for saving the key file. 3. Enter the path where you want the file saved.

Figure 4-14. Generate and Download Primary Key

Figure 4-15. Key Generation Warning 4. You will be shown a warning. Click Ok.

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NOTE: If a key was previously generated, you can skip the Generate step, and click

Download Existing Key.

Configuring the Appliance to be Secondary

By default, the Autosync mode will be disabled. Refer to the following figure. 1. From SetNetGo on the Secondary appliance, select:

The current status will be disabled.

2. Select Secondary for the Autosync mode field, using the drop-down arrow. 3. Click Apply.

Figure 4-16. Secondary Appliance Autosync Settings

Figure 4-17. Autosync Enabling Warning 4. You will be shown a warning. Click Ok.

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Uploading the Primary Key to the Secondary

1. From SetNetGo on the Secondary appliance, select:

2. Click Choose File.

You will be prompted for the name of the file to upload.

Enter the name and path of the file you downloaded from the Primary. 3. Click Upload.

Figure 4-18. Uploading the Key File

4.10 Configuring each AIV to Connect to the Adept SmartFleet EX

Appliance

Before you can use the Adept Enterprise Manager software with your AIVs, you must

configure each AIV to connect to the Adept SmartFleet EX. To do so, you must connect to each AIV.

NOTE: When an AIV connects to the Adept SmartFleet EX appliance, the Adept

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MobilePlanner Icons

The first two columns in the MobilePlanner Parameters screen indicate whether ARAM will reboot if that parameter is changed, and what user-level the parameter is considered.

Column Icon Meaning Expert+ Checkbox

First ARAM will reboot if this

parameter is changed

n/a

Second Beginner level No

Intermediate level No

Advanced level No

Expert level Yes

Factory level Yes

Calibration level Yes

l Beginner (green) covers simple things that will probably need to be changed for a given

installation.

l Intermediate (yellow) are straightforward things that may need to be changed, but

shouldn't have side effects (or else very obvious side effects that are explained).

l Advanced (red) are things that might change, but not often, and where any side effects

are obvious and explained.

The following three parameter levels all require that the Expert+ checkbox be checked. Adept recommends that you NOT check the Expert+ checkbox unless specifically instructed to do so.

l Expert (grey circle) are likely to have side effects, which may be subtle.

l Factory (robot outline) are generally only set at the factory or by integrators.

l Calibration (Factory with a yellow shield in front) are specific to one AIV, and will

likely only be set once.

NOTE: Entering an identifier into the Identifier field for each AIV in the next section

is a Calibration-level parameter, and requires that the Expert+ checkbox be checked.

AIV-Level Settings

Enterprise > Enterprise Manager Connection

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Figure 4-19. Enterprise Manager Connection Screen

2. Check the ConnectToEnterpriseManager checkbox. 3. Enter the IP address of the Adept SmartFleet EX, in the

EnterpriseManagerAddress field.

NOTE: This is the Fleet IP address, not the management IP address, of the

Adept SmartFleet EX appliance. 4. Enter an identifier in the Identifier field.

This must be a unique identifier for this AIV. After initial setup, this should not be changed.

The Expert+ checkbox must be checked in order to see or change this parameter.

Repeat these steps for each AIV in your fleet that you want controlled by this Adept Enterprise Manager, using the same IP address and a different identifier for each.

Fleet-Level Settings

From MobilePlanner, Config, on the Enterprise Manager: 1. Select Enterprise > Enterprise Features.

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This lets the Adept Enterprise Manager software gather any scan files created by the AIVs.

3. It's also a good idea to check DeleteUnusedMaps. This deletes unnecessary map files from each AIV.

NOTE: All unused map files will be deleted from the AIV if this is checked.

Make sure that all necessary map files are backed up.

4.11 Customizing Each AIV

The mode for charging station assignment is set with the MobilePlanner, Config software on each AIV.

Charging Station Assignment

There are three modes that you can use for determining which charging station an AIV will use. All modes are set with:

Robot Operation > Docking

Default Mode

When an AIV needs to recharge, it will use the closest charging station that's available. Available charging stations are those that aren't occupied and are not given up on. If that leaves no charging stations, then the oldest given-up-on becomes available.

1. Leave PreferredDock empty. 2. Set OnlyUsePreferredDock to False. Mixed Mode

In this mode, the AIV will use its PreferredDock if that charging station is valid, isn't occupied, and hasn't been given up on. If that fails, the AIV will find another charging station.

1. Select PreferredDock, and enter the name of the charging station that is preferred for the AIV.

2. Set OnlyUsePreferredDock to False. Separate Charging Stations

In this mode, each AIV is assigned its own charging station.

1. Select PreferredDock, and enter the name of the charging station that is preferred for the AIV.

2. Set OnlyUsePreferredDock to True.

Distinct Voices

By default, the AIV voice parameters are set at the Enterprise Manager level, and the voice will be the same for all of the AIVs.

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If desired, each or some AIVs can have independently configured speech-synthesis settings. This gives you the ability to give every or some AIVs a distinctive voice.

To enable different voices for each AIV: 1. From MobilePlanner, Config select:

Enterprise > Enterprise Config Management

2. Under SectionsToSeparate, increment Count if there are no empy SeparateSection# rows. 3. Enter the string "Speech Synthesis" in an empty Value field.

4. Click Save.

The Speech Synthesis section of parameters will now be displayed on each AIV, and any voice that you set on an AIV will now be controlled by the AIV, rather than overwritten by the Enterprise Manager software.

To enable different voices for only some AIVs, use the MobilePlanner software to connect to each of those specific AIVs and do the following:

1. In Enterprise > Enterprise Manager Connection, use the drop-down arrow to change the Value field of UseEnterpriseManagerConfigSections from “All” to “All except specified”.

2. If there are no SeparateSectionX rows, where ‘X’ is a number, with an empty Value field, increment the Count parameter.

Count and SeparateSectionX parameters will not be displayed if the UseEnterpriseManagerConfigSections is set to All.

3. Add the string “Speech Synthesis” to an empty SeparateSectionX Value field.

4.12 Call Buttons

Call buttons can, optionally, be used to call for an AIV from a remote location. When a call button is pressed, it sends a request to the Adept SmartFleet EX that says it needs an AIV to be sent to the call button's assigned goal. The Adept Enterprise Manager will respond by selecting an available AIV, and assigning the call button's goal to that AIV.

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This chapter describes how to operate the Adept Enterprise Manager software. Before proceeding, you need to have performed the steps covered in the Installation and Configuration chapters.

5.1 Turning Power ON and OFF

The Adept SmartFleet EX does not have a shutdown sequence - you can simply turn it on and off as needed. Expect a 1 to 2 minute boot time.

Reaction to a Power Failure

The queue will be saved and automatically recovered in the event of power failure.

The Adept SmartFleet EX will automatically return to the power-state that it was in prior to a power failure. If the unit is already off when the power loss occurs, it will remain off even when power is restored. If the unit is on when the power fails, it will boot when power is restored.

This feature is enabled by default, but can be changed in the BIOS. In rare cases, this feature may get disabled by a CMOS battery failure.

5.2 Generating a Map for a Fleet

Creating and sharing a map for your fleet involves the use of the Adept MobilePlanner software, running on the Adept SmartFleet EX appliance. The software used is covered in the

Adept Motivity User's Guide. The tasks involved are generally:

l Generate a map, using a single AIV.

l Upload the map to the Adept SmartFleet EX and make it the current map.

The map will automatically get downloaded to each AIV in your fleet.

The Adept SmartFleet EX communicates with each AIV individually, rather than doing a broadcast. In addition to maps, it can download configuration parameters to each AIV.

NOTE: If you are doing a trial with a single AIV, you should save the data and

configuration to your PC, and then download from your PC to the Adept SmartFleet EX.

5.3 Managing Queueing

The Adept Enterprise Manager includes the ability to queue jobs (goals and their associated tasks). It can accept multiple requests for AIVs, and then select the best AIV for each job, based on the criteria you specify. It sends the selected AIV to the requested location, performing any associated tasks. It tracks the status of jobs and AIVs as they perform their assigned jobs.

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Chapter 5: Operation

The requests that are queued include:

l a request for any AIV to be sent for a pickup (PICKUP) for which the delivery

destination (DROPOFF) is not yet known (queuePickup ARCL command).

It is assumed that the delivery destination will be communicated directly to the AIV that responds, prior to completion of the pickup.

l a request that a specific AIV drive to a particular goal (DROPOFF) (queueDropoff ARCL

command).

This is communicated directly to the AIV, but is queued and tracked by the Adept Enterprise Manager.

l a request that an AIV be sent for a job that has predetermined pickup and dropoff

destinations (queuePickupDropoff ARCL command).

In this case, no further job commands need to be given to the AIV in order to complete this job.

The Adept Enterprise Manager manages jobs associated with either a PICKUP or a DROPOFF goal. Any AIV tasks that are associated with the goals will be executed at the proper times, though they are not managed as separate jobs in the queue.

Though not managed by the queue, it is recommended and assumed that the AIV task "pause" will be used to pause the AIV at its destination. The associated "pauseTaskCancel" task should be used to signal dismissal once the AIV has been loaded or unloaded. This can be triggered either by a manually-activated button, or by an automated system.

When the Adept Enterprise Manager receives a request, it does the following: 1. Queueing

l The request is assigned a default priority (unless another priority is specified)

and put into the queue.

Pickup/Dropoff requests are entered as two separate jobs - a pickup, and a dropoff.

Each segment has a unique queue ID, as well as a job ID that tracks the entire pickup/dropoff sequence.

l Queueieng allows for canceling the job.

2. Dispatching

l An AIV is selected, based on the criteria you specified.

l The AIV is sent to the goal.

3. Tracking

l The queueing manager monitors the AIV and job status.

l The job is deleted from the queue when the request has been satisfied, or

requeues the job in the event of failure.

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Jobs can be in one of six states:

l Pending - new, unassigned jobs.

l In Progress - jobs that are being actively processed.

l Completed - jobs that were successfully processed.

l Failed - jobs that failed, due to reasons such as a blocked path or E-Stop.

l Canceled - jobs that were manually canceled with the queueCancel command

l Interrupted - jobs that have been interrupted by an Operator manually controlling

the AIV. These will be reassigned after a brief wait.

Queueing Examples

The following flowcharts represent sample usage scenarios, and require some application-layer support to fully implement.

The following flowchart illustrates a simple pickup and delivery cycle. Other factors, such as state of charge, can alter this flow.

F T

Last stop?

COMPLETE

Manual, Multi-stop Queueing Sequence

Operator requests an AIV for pickup Manager selects an AIV, and sends it to the desired location AIV stops at desired location Operator loads payload Operator may add new payload Operator dismisses AIV Operator dismisses AIV Operator loads/unloads payload Operator inputs one or more destinations into AIV

Operator refers to a human operator. Manager refers to queueing manager software.

AIV stops at its next location as determined by the Manager Operator may add destinations into AIV AIV sent to default location or freed up for new jobs

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COMPLETE

Automated, Single-stop Queueing Sequence

WMS, MES, or other custom application requests AIV for pickup Manager selects an AIV, and sends it to the desired location AIV stops at desired location Payload gets loaded AIV goes to the unloading location Payload gets unloaded AIV stops at unloading location Handshake Handshake Handshake Handshake

Handshake refers to some form of communication between the AIV and the automated factory equipment.

The form of this handshake will vary, depending on the equipment in use.

AIV sent to default location or freed

up for new jobs

Figure 5-2. Fully-automated Queueing Cycle

Queueing Parameters

There are various parameters that need to be set to specify how the Adept Enterprise Manager handles queued requests. Most of these are set from within the MobilePlanner software. See the

Adept Motivity User's Guidefor information on using the MobilePlanner software. Access these parameters from Adept Enterprise Manager MobilePlanner, Config:

Robot Operation > Queuing Manager

The parameters that control the way that the Adept Enterprise Manager handles queueing are:

l IdleTimeUntilResume

Number of minutes to wait, after an AIV becomes available, before automatically resuming an interrupted job.

If an AIV has just booted up, or has been operated manually, then this is the number of minutes that the queueing manager will wait before assigning any new jobs to this AIV. This can be a decimal number of minutes (i.e. 0.1 minutes is 6 seconds).

The queueing manager will not interrupt an AIV active on a job.

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l LowStateOfCharge

This is the state-of-charge (SOC) below which the queueing manager will no longer assign new jobs to that AIV. If an AIV is below this state of charge when it completes a job, it will be sent to dock.

The AIV will continue completing its assigned jobs until it reaches the SOC settings in

Docking > AutoDockStateOfCharge.

NOTE: An AIV will drive to a charging station any time that its state of

charge falls below Docking > AutoDockStateOfCharge setting even, if it is performing a job. This is an AIV-level parameter, not visible or settable on the Enterprise Manager.

Adept recommends that there be at least a 10% difference between

LowStateOfCharge and AutoDockStateOfCharge, in order to ensure the AIV does not drive to a charging station while performing a job.

NOTE: An AIV will only dock if AutoDock is set to True.

l DefaultDropoffPriority

The default priority to use in all dropoff requests to the queueing manager.

l DefaultPickupPriority

The default priority to use in all pickup requests to the queueing manager.

l DeleteCompletedItemsMinutes

Number of minutes to keep completed jobs.

l MaxNumberOfCompletedItems

Maximum number of completed jobs to keep.

l OnlyScheduleFullyCapableRobots

Only select AIVs that can perform all of the tasks associated with the destination goal. When disabled, the Queueing manager selects the most capable AIV, and any

unsupported tasks are skipped.

l EnableParking

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The following screen shows configuration parameters that need to be set for queueing:

Figure 5-3. Queueing Manager Parameters The following figure shows the commands available for queueing.

Figure 5-4. MobileEyes Queueing Commands

NOTE: The red + in front of some MobileEyes commands means that they take an

argument.

The following two commands, available from MobileEyes Command, will help you check the status of your queueing setup. Many other commands are available. These are covered in the

Adept Motivity User's Guide.

l EnterpriseManagerDisplayShowRobot

Presents a pop-up window that shows the status of all AIVs in the fleet.

l EnterpriseManagerDisplayDeliveryQueue

Presents a pop-up window showing the delivery queue.

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Manually Clearing the Entire Queue

A Note on ARAM

ARAM lets you set a large number of parameters that will apply to your fleet. For some

parameters, corresponding changes will need to be made to the configuration on the applicable AIVs.

In general, ARAM parameters only get used in limited circumstances, often with support from Adept.

Procedure for Clearing the Queue

If you ever wish to clear the entire queue, you can do so by temporarily adding a special startup argument to ARAM. The following procedure will clear the queue:

Enterprise > Enterprise Config Management

2. Under SectionsToSeparate, increment Count if there are no empy SeparateSection# fields. 3. Enter the string "EnterpriseManagerFlush" in an empty Value field.

4. Click Save.

5. Wait for the ARAM software to restart.

6. Use the custom command in MobileEyes to verify that the queue has been cleared.

o _{Select EnterpriseManagerDisplayDeliveryQueue from the Command field}

drop-down list.

o _{Click the Command icon.}

The queue should now be empty.

7. Reconnect to the MobilePlanner software, and remove the "EnterpriseManagerFlush" entry.

8. Click Save.

9. Wait for the ARAM software to restart. Reconnect to the MobilePlanner software.

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5.4 Troubleshooting

Check the following symptoms and actions:

Symptom Possible

Causes Possible Remedies

No Power LED Power or hardware failure

Verify proper power supply Contact Adept Support Power LED ON Can’t ping 1.2.3.4 via Maint Eth interface Network failure OS image failure

Verify PC network settings

Verify cable, plugged into “Maint Eth” Restore OS image Can ping 1.2.3.4 Can’t access MobileEyes at 1.2.3.4 ARAM configuration error

Verify ARAM is installed and running

Check ARAM Logs in SetNetGo Verify ARAM startup arguments Can’t ping LAN

address at Ethernet interface LAN configuration error

Verify proper Wired Aux Ethernet settings

Verify firewall access across network

Verify network cable plugged into “Ethernet” interface Can ping LAN

address Can’t access MobileEyes ARAM configuration error Network permissions error

Verify ARAM is running Verify firewall access

Can access MobileEyes via LAN address Can’t access ARCL port

ARAM configuration error

Verify ARCL Server is enabled Verify firewall access

Can access MobileEyes and ARCL via LAN address No AIVs appear in MobileEyes Configuration error on AIV WiFi network permissions error

Verify AIVs are configured with

“ConnectToEnterpriseManager” and related parms. Verify AIVs are set up on WiFi.

Verify that AIVs have firewall access to access SmartFleet EX from WiFi network

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Figure 5-5. Connectivity Troubleshooting Flow Chart

If you are requesting help from Adept, it is very useful to generate a debug file. Instructions for doing so follow.

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Including a .debug File

The .debug file can be retrieved using the MobilePlanner SetNetGo interface. If you are unable to use the MobilePlanner SetNetGo interface:

1. Open a web browser and enter the URL:

https://<your_EnterpriseManager_IP>, such as:

If the Adept SmartFleet EX appliance has not been set up on the main LAN, then a direct connection will need to be established from a PC to the MAINT ETH port. 2. Set the IP address to: 1.2.3.5. The Subnet Mask should be 255.255.255.0:

3. Using a network patch cable (straight-through), connect the network port of your computer to AIV's maintenance port (Maint Eth).

4. Open a web browser and enter the URL: https://1.2.3.4

In either case, you will be requested to confirm security certificates. You should now have a window similar to the following:

Figure 5-6. Obtaining a Debug File

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1. Select Status > Debug Info. 2. Click Download debug info.

You will be asked for confirmation.

3. Save the file, and attach it to your support request.

5.5 Updating ARAM

If you have a valid aramcentral.tgz file, you can update the ARAM version on the Adept SmartFleet EX appliance from within SetNetGo. For an updated ARAM package, contact Adept.

To update the ARAM package:

1. Open SetNetGo. (For details, refer to Connecting to SetNetGo on page 31.) 2. Select Software > ARAM Update/Restart.

3. Click Choose File to select the update file and the directory where it is located. 4. Click Upload to upload the ARAM package to the Adept SmartFleet EX.

Restarting ARAM

Some changes made to the Adept SmartFleet EX will cause ARAM to be automatically stopped and restarted. However, you can force ARAM to restart through SetNetGo, if needed.

1. Open SetNetGo. (For details, refer to Connecting to SetNetGo on page 31.) 2. Select Software > ARAM Update/Restart.

3. Click Restart ARAM.

5.6 Replacing a Failed Primary Adept SmartFleet EX Appliance

NOTE: This section only applies if you have installed a Secondary Adept

SmartFleet EX appliance, and have it autosynchronized with the Primary. In event of failure:

1. Turn off the Primary appliance.

If the Secondary appliance detects that the Primary is still online, it cannot be promoted to Primary.

2. Using the SetNetGo interface, connect to the management IP address for the Secondary appliance.

3. From SetNetGo on the Secondary appliance, select:

4. Toggle the Secondary appliance from being Secondary to being Primary. Use the drop-down arrow in the Autosync mode field to select Primary.

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The Fleet IP address will become active on the new Primary appliance, and the AIVs will automatically connect to the new Primary appliance using that IP address. 6. Enter the IP address of the Secondary appliance in the Secondary EM IP address field.

If a Secondary unit is not yet online:

o _{Set the Secondary IP address to 0.0.0.0.}

If a Secondary EM is online:

a. Enter the IP address of the Secondary appliance. Click Apply.

b. Generate and download the Primary key.

See Replacing a Failed Primary Adept SmartFleet EX Appliance on page 59.

NOTE: You will not be able to generate and download the Primary

key until you have clicked Apply, and the software has processed your request.

c. Upload the Primary key to the Secondary appliance. 7. Click Apply.

Clicking Reset will clear the form and restore the original values.

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6.1 Mounting Options

l Desk-mounting brackets

(Brackets for rack-mounting are included in the bracket kit.)

6.2 Auto-Synchronized Secondary Appliance

A Secondary Adept SmartFleet EX appliance can be installed to back up the Primary appliance.

This can be auto-synchronized with the Primary, enabling a quick switch-over in case of a failure of the Primary appliance.

Installation and configuration of the Secondary appliance is covered in the Installation and Configuration chapters.

6.3 Expansion Slot Options

The Adept SmartFleet EX has two expansion slots, each of which can hold one GigE card.

6.4 Installing PCIe Cards

Any PCIe cards ordered with your system will be installed at the factory.

In case you add one later, or need to replace one, this section gives instructions for installing a PCIe card.

1. Unplug the external 24 V power plug.

2. Remove the top cover of the Adept SmartFleet EX. 3. Unplug the internal 24 V plug.

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Chapter 6: Options

Figure 6-1. Internal 24 V Power Plug

4. Remove the PCIe blanking plates.

One blanking plate covers each empty expansion slot. If you are replacing an existing PCIe card, the blanking plate will have already been removed.

5. Install the PCIe card. Ensure that it physically clicks into place.

6. Attach the PCIe card to the frame with one of the thumbscrews. See the preceding figure. 7. After installing PCIe card(s), reconnect the internal 24 V plug.

8. Cable-tie any unused power cables to nearby cables, to keep them out of the way. 9. Reinstall the Adept SmartFleet EX top cover.

10. Reconnect the external 24 VDC power plug.

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This chapter gives the technical specifications and dimensions of the Adept SmartFleet EX.

7.1 Processing Specifications

Table 7-1. Processing Specifications

CPU Intel®Core Duo, dual core,

2.16 GHz

Memory 2 GB DDR2

Operating System SetNetGo Embedded LINUX

Hard Drive 80 GB (2.5 in.) - SSD

7.2 Environmental Specifications

The Adept SmartFleet EX must be shipped and stored in a temperature-controlled environment. Refer to the following table.

Table 7-2. Environmental Specifications

Ambient temperature 5° to 40° C (41° to 104° F)

Storage and shipment temperature –25° to +55° C (–13° to +131° F)

Humidity range 5 to 90%, non-condensing

Altitude up to 2000 m (6500 feet)

Free space around Adept SmartFleet EX (for proper cooling)

10 mm (4 in.) at back, 13 mm (5 in.) on sides

Chassis protection class IP-20 (NEMA Type 1)

7.3 Power Requirements

Table 7-3. Power Specifications

Typical Power Consumption 2.5 A

Maximum Power Consumption 6.0 A