SAP CRM RAPID DEPLOYMENT SOLUTION. Package Overview

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SAP CRM

RAPID DEPLOYMENT SOLUTION

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Agenda

• About Acorel

• Introduction of Rapid deployment Solution • RDS for SAP CRM – Overview Solution

• RDS - Timeline

• Implementation Costs • RDS - Summary

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• SAP CRM specialist

• Only experienced consultants • Professional

• Result driven • Innovative

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Agenda

• About Acorel

• RDS - Timeline

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• Preconfigured SAP solution

• An affordable, flexibly priced solution, with multiple

deployment options

• Rapid delivery in as little as eight weeks

• Reducing TCI and TCO

• A clear path to your full CRM vision

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Agenda

• About Acorel

• RDS - Timeline

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*Only for existing ERP (SD) customers

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Top of mind issues of a Salesperson

• Close deals faster

• Consistently make quota

• Focus on profitable customers • Maintain a healthy pipeline • Forecast accurately

You want a CRM Solution that…

• Helps you to be more productive and efficient

• Gives you one place to go to manage all your sales activities and prepare for your sales meetings

• Makes it easy to obtain reports: pipeline, revenue, forecast, etc.

• Is fast, affordable, and easy to use

• Is a proven solution that works and that others are using

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• Account and contact management • Activity management

• Opportunity and pipeline performance management

• Integrated ERP order and quotation management* • Lead management

• Sales reporting**

• Integration with customer’s SAP ERP system*

(or master data import in case of CRM standalone deployment)

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RDS for SAP CRM – Sales Solution

*optional; only for existing SAP SD customers; ** optional Interactive Reporting

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RDS for SAP CRM – Sales Solution

Comprehensive account management

 Account hierarchies  Account fact sheets

 Keep track of past, present and

planned activities

Opportunity and pipeline performance management

 Sales assistant for repeatable

sales processes and

compliance with sales policies

 Interactive pipeline analytics  What-if analysis and scenario

planning

ERP Quotations and Orders*

 Direct access to SAP ERP quotes

and sales orders and accurate pricing information

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RDS for SAP CRM – Sales Solution

Interactive sales reports

 Pipeline performance reports: analyze

sales performance and revenue projections versus sales targets and quotas

 Out-of-the box ‘CRM Interactive

Reports’:

 Active Accounts

 Accounts with open activities  Accounts with open opportunities  Closed opportunities

 Opportunity sources  Opportunity pipeline

 Win/loss analysis by reason  Lead status analysis

 Lead origin analysis

 Generate custom reports and share  Powerful reporting tools

 Report by team and individual  View any search result list as a chart  Export any table to Microsoft Excel

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Top of mind issues of a Service Professional

• Resolve customer issues quickly

• Easily access and share relevant knowledge

• Increase productivity of customer service agents • Increase customer loyalty

• Enables your service agents to resolve customer issues quickly

• Provides contextual knowledge to support your service agents

• Increases service agent productivity • Is fast, affordable, and easy to use

• Is a proven solution that works and that others are using

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• Service request management

• Service request assignment and routing • Knowledge base management

• Service reporting*

• Integration with customer’s SAP ERP system**

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RDS for SAP CRM – Service Solution

*optional Interactive Reporting **only for existing SAP SD customers;

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RDS for SAP CRM – Service Solution

Intuitive user interface designed for contact center users

 SAP CRM’s Interaction Center

WebClient

 Multi-channel support for phone,

email, fax

(computer-telephony integration (CTI) and fax integration are not part of implementation services)

 History of customer interactions with

Account Fact Sheet

 Pre-defined email and letter

templates

Service request management

 Register and resolve customer

queries and issues

 Manual or rule-based assignment

and routing of service requests

 Easy to change or create new rules

using

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RDS for SAP CRM – Service Solution

Contextual and easily accessible knowledge base

 Key words or category

search

 One-click to send

‘knowledge article’ emails

Simple content creation

 Easy to categorize  Multilingual support  Open interface

available for importing content from 3rd party content sources

(not part of implementation services)

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RDS for SAP CRM – Service Solution

Interactive service reports

 Out-of-the box ‘CRM

Interactive Reports’:

 Service Requests by Account,

Status, and Priority

 Interaction Records by

Account and Category

 Generate custom reports and

share

 Powerful reporting tools

 Report by team and individual  View any search result list as a

chart

 Export any table to Microsoft

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Top of mind issues of a Marketer

• Increase customer demand • Align better with sales

• Connect better with target audiences • Leverage digital channels

• Increase customer loyalty

• Accurately identifies customer segments and

generates target lists

• Makes campaign development and execution easy • Helps you to better support your sales force

• Is fast, affordable, and easy to use

• Is a proven solution that works and that others are

using

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• Campaign management

• Segmentation & List Management • Lead management

• Marketing reporting*

• Integration with customer’s SAP ERP system**

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RDS for SAP CRM – Marketing Solution

* optional Interactive Reporting

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RDS for SAP CRM – Marketing Solution

Target the best customers

 Accurate targeting and List

Management

 Intuitive “Water Fall”

Segmentation

 External List Importing

Simplify campaign management  Hierarchical Marketing planning  Task Management and

Campaign Templates

 Integrated Multichannel

Execution

Better support the sales force

 Integrated lead management  Automated lead distribution

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RDS for SAP CRM – Marketing Solution

Interactive marketing reports

 Out-of-the box ‘CRM Interactive

Reports’:

 Campaign effectiveness  Lead status analysis  Lead origin analysis  Marketing contact list

 Marketing contact summary

 Generate custom reports and share  Powerful reporting tools

 Report by team and individual  View any search result list as a

chart

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Agenda

• About Acorel

• RDS - Timeline

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Agenda

• About Acorel

• Timeline

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** Lead Management is optional for Sales or Marketing. If the choice will be made for the solution Sales and Marketing, the costs of Lead Management will be one time.

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Implementation Costs

€ 11.900 _{€ 13.900} _{€ 11.900} _{€ 10.900} _{€ 13.900}

€ 48.400

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**Actual duration dependent on the number of packages implemented.

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• Robust functionality • Rapid deployment • Reduced complexity • Flexible pricing • Predictable costs • Deployment options • Greater security

• Foundation for growth

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Do you want to start super quickly with SAP CRM?

Try SAP CRM for 30 days, free of charge!

More info:

www.sapcrmrds.com

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CONTACT

ACOREL Zwanebloemlaan 83 1087 GD Amsterdam T +31 (0)20 468 7150 F +31 (0)20 468 7150 www.acorel.nl