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Performance management within the NHS

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Figure

Figure 1: Methodical review of the literature
Figure 2: Six dimensions of quality healthcare - adapted from Maxwell (1992, p. 171)
Figure 3, illustrates a culmination of these dimensions, which was created in partnership with Clinical Directors and Care Commissioners, and encapsulates the modern NHS’ mission; its ‘definitions of quality’; and how its ‘success will be measured’ - all o
Figure 4: ‘10-dimension of SERVQUAL’ - adapted from Zeithaml, et al. (1990, pp. 21-22)
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