Renters Insurance
Welcome to your
Renters Insurance
Thank
you
for taking out Asda Renters Insurance.
Your
policy is underwritten by
Royal & Sun Alliance Insurance plc, one of the UK’s largest and oldest insurers.
Whenever the words company/our/us/we are used in this policy we mean Royal & Sun Alliance Insurance plc.Make sure to check page 28 for details of any changes in your circumstances that you need to tell us about.
Of course, we hope you are never unfortunate enough to need to make a claim. But, if you do,
you can rest assured that you will enjoy an excellent service from our team of claims specialists. But first things first – we want to help you understand your renters insurance policy. It is very important that you have sufficient cover. After all, the last thing you would want is to be under insured. That’s why you can add flexible options to your policy, for example technology & entertainment cover for your electrical equipment. That way you are covered for the things you
need, without paying for the things you don’t. Take a look at the options available to learn more about some of the features of our additional covers, and if you have not already chosen them,
you can always give us a call to arrange them for the future.
The next few pages give you a summary of some of the covers that you may have chosen. For a full explanation of each cover, including any relevant exclusions, please see the complete section in this booklet by following the index or the icons.
Contents
Option
We’ll provide you with cover for contents in your home against loss or damage by fire, flood, storm, theft, escape of water and other similar causes.
Accidental Damage
You can add accidental damage cover to your contents cover. And because this doesn’t include items covered in other packages, you won’t pay to insure the same things twice.
Personal
Items
From your glasses to cash, make sure you have enough cover for all your personal items, whether you are at home or out and about.
Technology & Entertainment
If you’ve got electrical items like TV’s, cameras and computers, make sure they are covered against accidental damage and loss, both inside and outside your home.
Pedal Cycle cover
Make sure you have enough cover for all your pedal cycles whether you are at home or out and about.
Index
Index of Items Policy LimitsHow to use this Policy Booklet
I want to know if I am covered for a certain item how do I check? I want to know if I am covered for a claim how do I check?
How to Make a Claim
Understanding and Using the Policy Words with Special Meanings
The Insurance Contract
Contents Option
Contents Accidental Damage Option Personal Items Option
Technology & Entertainment Option
Pedal Cycles Option
Conditions and Exclusions
Policy Exclusions Policy Conditions Claims Conditions How to make a Claim How we settle Claims No Claims Discount How to make a complaint
How Asda Renters Insurance and your underwriter use your information
Page Number
3 - 4 5 - 67 7 7 7 - 8
8 9 10 - 16 17 18 -20 21 -23 24 - 25 26 26 - 27 27 - 29 29 - 31 31 31 32 32 - 33 34 - 35
Index of Items
For full details of the cover offered for these items, please look at the Option listed below. If the Option has been selected it will be shown on the schedule as included unless the schedule states ‘Not insured under this policy’.
Item
Aerials Bicycles Birthday increase Cameras Camping equipmentCD players – see music players Clocks
Clothing in the home Clothing away from home Coin collection
Computers, notebook, desktop, laptop, palm top Contact lenses Credit Cards Debit Cards Desktops Digital receiver Discs Disc player/recorder Documents
Electronic cash pre-payment cards Electronic data downloads
Fax machines Film downloads Freezer food
Games Game players hand held & consoles
Gift tokens Glasses- spectacles
Handbags Hearing aids High Risk Items Household goods Jewellery Laptops Medals Mobile phones Money Music downloads Musical instruments Music players/recorders Navigation equipment Notebook computers Paintings Palm tops
Pedal cycles and their accessories Phone cards
Pictures
Portable media players
Option
Technology & Entertainment Pedal Cycles Contents Technology & Entertainment Personal Items Technology & Entertainment Contents Contents Personal Items Contents Technology & Entertainment Personal Items Personal Items Personal Items Technology & Entertainment Technology & Entertainment Technology & Entertainment Technology & Entertainment Contents Personal Items Technology & Entertainment Technology & Entertainment Technology & Entertainment Contents Technology & Entertainment Technology & Entertainment Personal Items Personal Items Personal Items Personal Items Contents Contents Personal Items Technology & Entertainment Personal Items Technology & Entertainment Personal Items Technology & Entertainment Technology & Entertainment Technology & Entertainment Technology & Entertainment Technology & Entertainment Contents Technology & Entertainment Pedal Cycles Personal Items Contents Technology & EntertainmentReligious Festivals Satellite receiver
Satellite navigation equipment Season tickets
Spectacles
Sports equipment Stamp collection Televisions
Travellers cheques Travel tickets
Video player/recorder Videos
Watches
Wedding/ Civil Partnership increase Wheelchairs
Works of Art
Contents Technology & Entertainment Technology & Entertainment Personal Items Personal Items Personal Items Technology & Entertainment Contents Personal Items Personal Items Technology & Entertainment Technology & Entertainment Personal Items Contents Personal Items Contents
Policy Limits
The most we will pay in respect of any one claim is:
Contents option
The sum insured/limit shown on the
schedule
The following individual limits apply:
Theft from any detached outbuilding, garage,
shed or greenhouse. – Covers 6 & 7 20% of the contents sum insured Wedding, Civil Partnership & Birthday gift
increases – Cover 12 20% of the contents sum insured Religious festivals gift increase – Cover 13 20% of the contents sum insured
Freezer food – Cover 14 £100
Alternative accommodation – Cover 15 20% of the contents sum insured Tenants liability – Cover 16 20% of the contents sum insured Tenants improvements – Cover 17 20% of the contents sum insured
Legal liability – Cover 18 £2,000,000
Legal Liability to employees £10,000,000
Contents accidental damage
option
The sum insured/limit shown on the
schedule
Personal items option
The sum insured/limit shown on the
schedule
The following individual limits apply:
Money £500
Credit, debit, charge or cash dispenser cards £500 (in most cases, you will only be liable to
your bank or building society for the first £50 per card)
Items left in an unattended motor vehicle £500
Items taken outside of the British Isles The sums insured shown on the schedule plus the money & credit card limits.
Personal Items:
Any one item which is not a pedal cycle The Personal Items sum insured or £2,000 whichever is less.
Technology & Entertainment
option
The sum insured/limit shown on the
schedule
The following individual limits apply:Any one item Unspecified Technology & Entertainment sum
insured or £100 whichever is less. Any one item which is separately described
on the schedule The sum insured for the item shown on the schedule Items left in an unattended motor vehicle £500
Items taken outside of the British Isles The sum insured shown on the schedule Music, film or electronic data downloads £50
Pedal cycle option
The sum insured/limit shown on the
schedule
The following individual limits apply:
Unspecified pedal cycles - pedal cycles which
are not separately described on the schedule The sum insured shown on the schedule Limit for any one pedal cycle £2,500 or the sum insured whichever is lower Theft from any detached outbuilding, garage,
shed or greenhouse £1,500
How to use this
policy booklet
I want to know if I am covered for a certain item – how do I check?
Look at the index of items, pages 3 - 4 it will tell you which Option to read.Look at the cover included in the Option, for example under Personal Items the first paragraph tells you what is included. Opposite it tells you what is not included. So for example a handbag – is it included?
Handbags are in the list of what Personal Items includes, it is an item you or someone included in the meaning of family normally carry.
Is there anything under ‘What Is Not Covered’ that applies? Finally check any limits that might apply pages 5 - 6.
I want to know if I am covered for a claim – how do I check?
What caused the claim?
For example, your home is broken into and a ring and a laptop are stolen. The cause of the claim is theft. Check any limits that may apply on page 5 - 6.
Am I covered?
Technology is stolen (laptop) Personal Items are stolen (ring)
Check your schedule, do you have both Technology & Entertainment and Personal Items insured?
Is the damage covered?
Look in both sections of the policy to see what is and is not covered under both Personal Items and Technology & Entertainment. Finally, after you’ve read this information please read ‘How
we settle claims’ pages 31 - 32 and the policy exclusions, policy conditions & claims conditions on pages 26 - 30.
How to make a claim
When an accident happens, you should take any immediate action you think is necessary to protect property and belongings from further damage, such as switching off the gas, electricity or water.
Call the claims helpline shown on your schedule of insurance. Please have the policy number handy when you call. While most claims can be agreed over the phone, there may be times when we will ask you to complete a claim form and provide us with further information. For your protection, telephone calls may be recorded and monitored.
Understanding and
using the policy
The policy is in two parts – the policy wording and the schedule. The policy wording explains what is and what is not covered, how claims are settled and other important information.
Please keep the schedule with the policy wording.
A new schedule will be sent whenever a change is made to the insurance and also each year before renewal so you can check that the cover still meets your needs.
If you have any questions please contact us. The telephone numbers are shown on the schedule.
Once you receive the policy you have 14 days to make sure the cover is exactly what you need. If it isn’t, please send the documents back and ask us to make changes. Alternatively, you can ask for the policy to be cancelled and receive a full refund of premium as long as no claim has been made.
There are conditions of the insurance that you or your family will need to meet as your part of this contract on pages 26 to 30. The conditions set out the changes in circumstances that could affect your cover and when we would cancel your policy. Please take the opportunity to read the Policy Conditions.
You will need to make sure that the amount insured shown on the schedule are kept up to date. Remember to keep the sums insured up to date when you buy new items and make certain that items are insured for the correct amount at all times.
Words with special
meanings
Some words have a special meaning in the policy and these are listed below. Whenever a word with a special meaning is used in the policy it will be printed in bold type.
Company/our/us/we
Royal & Sun Alliance Insurance plc.
Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark’s Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Insurance period
The period shown on the schedule and any further period for which you have paid or have agreed to pay and we have accepted or have agreed to accept your premium.
You/your/policyholder
The person(s) named as policyholder on the schedule.
Your family
You or any of the following people providing they normally live with you:
your husband, wife or partner;
children (including foster children);
your relatives;The insurance contract
This policy is a legal contract between you and us. The policy wording and schedule make one document and must be read together. Please keep them together.
The contract is based on the information you provided when you applied for the insurance.
Our part of the contract is that we will provide the cover set out in this policy wording for:
those Options which are shown on the policy schedule;
the insurance period set out on the policy schedule.Your part of the contract is you must:
pay the premium as shown on the policy schedule for each insurance period;
comply with all the conditions set out in this policy.If your part of the contract is not met, we may turn down a claim, increase the premium or you
may find that you do not have any cover. There are conditions of the insurance that you or your family will need to meet as your part of this contract on page 9. The conditions set out the changes in circumstances that could affect your cover and when we would cancel your policy. Please take the opportunity to read the Policy Conditions.
Under the laws of the United Kingdom (England, Scotland, Wales and Northern Ireland) both
you and we may choose the law which applies to this contract, to the extent permitted by those laws. Unless you and we agree otherwise, we have agreed with you that the law which applies to this contract is the law which applies to the part of the United Kingdom in which you live, or, if you live in the Channel Islands or the Isle of Man, the law of whichever of those two places in which you live.
We and you have agreed that any legal proceedings between you and us in connection with this contract will only take place in the courts of the part of the United Kingdom in which you
live, or, if you live in either the Channel Islands or the Isle of Man, the courts of whichever of those two places in which you live.
Contents Option
This Option sets out the cover we provide for contents.
What is covered
What is not included
Contents are household goods, high risk items (which are clocks, paintings, works of art, stamp and coin collections), clothing in the home all owned by your family or which are
your family’s responsibility under contract. Household goods does not include items covered in the Technology & Entertainment, Personal Items or Pedal Cycles Options.
Items covered under the Technology &
Entertainment, Pedal Cycles or Personal Items Options, except for clothing in the home. Motor vehicles and children’s motor vehicles whether licensed for road use or not,
mechanically propelled or assisted
vehicles other than pedestrian controlled vehicles where the operator walks with but does not ride on the vehicle.
Aircraft, trains and boats (other than models), gliders, hang-gliders, wet bikes, hovercraft and any other mechanically propelled or assisted watercraft, caravans, trailers or parts or accessories for any of them whether attached or detached.
Fixtures and fittings, business stock, money, credit, debit, charge or store loyalty cards or cash dispenser cards, personal documents, title deeds, office equipment, office furniture and office stationery.
Anything used for trade, professional or business purposes.
Animals.
Gardening equipment (including motorised gardening equipment) garden furniture and removable items that are normally used in the garden including play equipment, temporary gazebos, water features, statues, pots, lights and barbecues.
Any amount exceeding the sum insured and limits shown on the schedule and on pages 5 - 6.
What are household goods? – the things you keep in the home – that you use to furnish the home and which normally stay at home – if you were to move you would normally take these items with you – for example furniture, curtains, blinds, cushions, rugs, throws, lamps, linen, pots & pans, plates, cutlery, crockery, freestanding white goods such as microwave ovens, fridges, freezers, cookers, dishwashers and washing machines.
Please remember that Contents does not include items included in the Technology & Entertainment Option – Technology & Entertainment equipment means aerials, cameras, digital receivers, discs, disc players and recorders, computers including notebook, laptops, tablet computers, desktop computers and palm tops, electronic data downloads, fax machines, film downloads, game players including hand held and consoles, games, mobile phones, music downloads, music players, music recorders, musical instruments, navigation equipment that is not permanently fixed in motor vehicles, portable media players, printers, videos, video players and recorders, satellite dishes & receivers, televisions and parts or accessories for any of them all owned by your family or your family’s responsibility under contract
Please remember that Contents does not include items included in the Personal items Option – clothing when taken outside the home, jewellery, watches, medals, and other items which
your family normally wear or carry, credit, debit, charge or cash dispenser cards, current bank notes and coins, stamps, cheques, electronic cash pre-payment cards, savings certificates, gift tokens, postal and money orders, phone cards or vouchers, travellers cheques, premium bonds, parking, luncheon, retail vouchers and season or travel tickets, sports and camping equipment, wheelchairs or similar electric scooters specifically designed for the disabled or infirm and which are not legally required to be licensed for road use. Please refer to pages 18 - 20 for further cover details on this Option.
Please remember that Contents does not include items included in the Pedal Cycles Option. Please refer to pages 24 - 25 for further cover details on this Option.
What is covered
What is not included
Loss or damage to contents in the home at the address shown on the schedule including contents in its detached annexes, outbuildings, garages, sheds and greenhouses caused by the following:
The excess, this is the first part of any claim that you must pay. It applies to covers 1-14 & 16-17 and is shown on the schedule.
Loss or damage from the home if the home has not been lived in by your family for more than 60 days in a row this applies to covers 3, 5, 6, 7 & 14.
Loss or damage to contents in the open on the land belonging to the home.
1. Fire, lightning, explosion, earthquake or
smoke. Damage by smoke from air pollution.
2. Storm or flood. Damage caused by a rise in the water table (the level below which the ground is completely saturated with water)
3. Water escaping from washing machines, dishwashers, fixed water or fixed heating systems. Oil escaping from a fixed heating system.
Damage to the appliance or system which the water or oil escapes from.
The cost of replacing the water or oil that has escaped.
4. Riot, civil commotion.
5. Malicious acts or vandalism. Loss or damage while anyone who is not a member of your family is living in the home unless force and violence has been used to get into or out of the home.
6. Theft or attempted theft using force and
violence to get into or out of the home. Any amount exceeding 20% of the contents sum insured for each claim for theft or attempted theft from any detached outbuilding, garage, shed or greenhouse.
7. Theft or attempted theft not using force
and violence to get into or out of the home. Loss or damage while:
anyone who is not a member of yourfamily is living in the home unless force and violence has been used to get into or out of the home;
your home is used to receive any visitors or paying guests in connection with any trade, profession or business.Loss by deception unless the only deception was someone tricking their way into your
home.
Any amount exceeding 20% of the contents sum insured for each claim for theft
or attempted theft from any detached outbuilding, garage, shed or greenhouse. 8. Subsidence or heave of the site on which
the buildings stand or of land belonging to it, or landslip.
Subsidence means downward movement of the site on which the buildings stand by a cause other than the weight of the buildings themselves.
Heave means upward and/or lateral
movement of the site on which the buildings stand or of the land belonging to it caused by swelling of the ground.
Landslip means downward movement of sloping ground.
Loss or damage caused by:
solid floors moving unless thefoundations of the outside walls of the home are damaged by the same cause and at the same time;
structures bedding down or settlement of newly made up ground;
the coast or a riverbank being worn away;
demolition, alteration or repair to the home;
poor or faulty design, workmanship, or materials.9. Falling trees or branches.
10. Falling aerials or satellite receiving equipment, their fittings or masts. 11. Impact involving vehicles, aircraft or
anything dropped from them, or animals. Loss or damage by pets. In addition we provide the following cover:
12. Wedding, Civil Partnership and Birthday gifts.
For one month before and one month after the wedding, civil partnership and birthday of any of your family the sum insured for contents is increased by 20% of the contents sum insured.
Loss or damage by any cover listed elsewhere in the Contents Option and which is
specifically excluded under that cover.
13. Religious festivals.
For one month before and one month after the religious festival of any of your family the sum insured for contents is increased by 20% of the contents sum insured.
Loss or damage by any cover listed elsewhere in the Contents Option and which is
14. Freezer food.
The cost of replacing food in a freezer in the home, which has been spoiled by an accidental change in temperature.
Loss or damage by an electricity or gas supplier deliberately cutting off or reducing the supply to the home.
Any amount exceeding £100. 15. Alternative Accommodation.
The cost of Alternative Accommodation for
your family if the home is uninhabitable as a result of damage to the contents by covers 1-11 of this Option plus covers 19-21 of the Contents Accidental Damage Option if it has been selected, we will pay the:
additional cost of similar short-term accommodation including thatrequired for any pets living with you;
cost of temporary storage of thecontents.
If you are a tenant this cover will be provided as long as no other insurance covers this loss.
Any costs you:
have to pay once the home becomes habitable again;
agree to pay without our written permission.The cost of alternative accommodation for anyone who is not a member of your family. Any costs arising from loss or damage by any cover listed elsewhere in the Contents Option and which is specifically excluded under that cover.
Loss or damage covered by another insurance policy.
Any amount exceeding 20% of the contents sum insured.
16. Tenants liability.
If you are legally liable under the terms of
your tenancy agreement (not as owner, leaseholder or landlord), for damage to the home, we will provide cover caused by:
Any amount exceeding 20% of the contents sum insured.
a) Fire, lightning, explosion, earthquake or
smoke Damage caused by smoke from air pollution
b) Storm or flood Damage caused by:
frost;
a rise in the water table (the level below which the ground is completely saturated with water)Damage to fences, hedges or gates. c) Riot, civil commotion
d) Malicious acts or vandalism e) Theft or attempted theft
f) Subsidence or heave of the site on which the buildings stand or of land belonging to it, or landslip.
Subsidence means downward movement of the site on which the buildings stand by a cause other than the weight of the buildings themselves.
Heave means upward and/or lateral
movement of the site on which the buildings stand or of the land belonging to it caused by swelling of the ground.
Landslip means downward movement of sloping ground.
Damage to the drives, walls, patios, paved terraces, footpaths, tennis courts, fixtures, fittings, fences and gates, plus statues, pergolas, gazebos, garden ponds, swimming pools and fountains that are all permanently fixed into the ground all belonging to the home in which you live unless the home in which you live is damaged by the same cause and at the same time.
Damage to solid floors or damage caused by solid floors moving, unless the foundations of the outside walls of the home in which you live are damaged by the same cause and at the same time.
Damage caused by:
structures bedding down or settlement of newly made up ground;
the coast or a riverbank being worn away;
or from demolition, alteration or repair to the home;
or from poor or faulty design, workmanship, or materials.
sulphate reacting with any materials from which any part of the buildings is constructed.g) Falling trees and branches Damage to fences or gates h) Falling aerials or satellite receiving
equipment, their fittings or masts i) Impact involving vehicles, aircraft or
anything dropped from them, or animals. Damage caused by pets j) Freezing of water or fixed heating systems.
Water or oil escaping from washing machines, dishwashers, fixed water or fixed heating systems.
Damage to the appliance or system which the water or oil escapes from unless freezing causes the damage.
Damage to any part of the buildings by subsidence cover f), as a result of escaping water.
The cost of removing, repairing or replacing the buildings of the home in which you live in order to locate the source of the escape of water or oil.
17. Tenants improvements.
Damage to the fixed improvements and fixed internal decorations which you have added as a tenant to the home caused by:
Any amount exceeding 20% of the contents sum insured.
a) Fire, lightning, explosion, earthquake or
b) Storm or flood Damage caused by:
frost;
a rise in the water table (the level below which the ground is completely saturated with water)Damage to fences, hedges or gates. c) Riot, civil commotion
d) Malicious acts or vandalism e) Theft or attempted theft
f) Subsidence or heave of the site on which the buildings stand or of land belonging to it, or landslip.
Subsidence means downward movement of the site on which the buildings stand by a cause other than the weight of the buildings themselves.
Heave means upward and/or lateral
movement of the site on which the buildings stand or of the land belonging to it caused by swelling of the ground.
Landslip means downward movement of sloping ground.
Damage to the drives, walls, patios, paved terraces, footpaths, tennis courts, fixtures, fittings, fences and gates, plus statues, pergolas, gazebos, garden ponds, swimming pools and fountains that are all permanently fixed into the ground all belonging to the home in which you live unless the home in which you live is damaged by the same cause and at the same time.
Damage to solid floors or damage caused by solid floors moving, unless the foundations of the outside walls of part a) the home in which you live are damaged by the same cause and at the same time.
Damage caused by:
structures bedding down or settlement of newly made up ground;
the coast or a riverbank being worn away;
or from demolition, alteration or repair to the home;
or from poor or faulty design, workmanship, or materials.
sulphate reacting with any materials from which any part of the buildings is constructed.g) Falling trees and branches Damage to fences or gates h) Falling aerials or satellite receiving
equipment, their fittings or masts i) Impact involving vehicles, aircraft or
anything dropped from them, or animals. Damage caused by pets j) Freezing of water or fixed heating systems.
Water or oil escaping from washing machines, dishwashers, fixed water or fixed heating systems.
Damage to the appliance or system which the water or oil escapes from unless freezing causes the damage.
Damage to any part of the buildings by subsidence cover f), as a result of escaping water.
The cost of removing, repairing or replacing part a) the home in which you live in order to locate the source of the escape of water or
In addition we provide the following cover: 18. Legal Liability.
The personal legal liability of your family:
as occupier of the home and its land;
as individuals;
as an employer to any of your family’s domestic employees;to pay damages and costs to others which arise from any single event occurring during the insurance period which results in:
accidental death, disease, illness oraccidental physical injury to anyone;
accidental damage to physical property. The most we will pay is £2,000,000, except where there is accidental bodily injury to a domestic employee where the most we will pay is £10,000,000.We will also pay defence costs agreed by us
in writing.
Accidental damage means sudden,
unexpected and visible damage which has not been caused on purpose.
Anything owned by or the legal responsibility of your family.
Injury, death, disease or illness to any of your family (other than your domestic employees who normally live with you).
Injury, death disease or illness caused by any dog described in Section 1 of the Dangerous Dogs Act 1991 or Article 3 of the Dangerous Dogs (Northern Ireland) Order 1991.
Liability arising from:
any employment, trade, profession orbusiness of any of your family;
any of your family passing on anydisease or virus;
the ownership or use of any motor vehicle, including children’s vehicles (other thangarden machinery or wheelchairs or
similar electric scooters specifically
designed for the disabled or infirm),
whether licensed for road use or not,
any boat, wet bike, sand yacht,
hovercraft, aircraft or train (other
than hand propelled boats and models),
gliders, hang-gliders, caravans or trailers;
any of your family owning land or buildings;
The Party Wall etc. Act 1996.Liability accepted by any of your family under any agreement, unless the liability would exist without the agreement.
Liability covered by any other policy.
How to make a claim
If you wish to claim under this Option please follow the steps on page 31.
You should also read the claims conditions and policy & claims exclusions on pages 26 - 30. Please remember that Contents Option does not include items under the Personal Items, Pedal Cycles or Technology & Entertainment Options.
Contents Accidental
Damage Option
The following additional cover is also provided for contents but only if the schedule states ‘Accidental damage included’.
What is covered
What is not included
Damage to your contents caused by the
following: The excess, this is the first part of any claim that you must pay. It applies to covers 19-21 and is shown on the schedule.
Damage if the home has not been lived in by
your family for more than 60 days in a row, this applies to cover 19.
Damage while anyone who is not a member of your family lives in the home.
Deterioration of food. 19. Accidental damage.
Accidental damage means sudden,
unexpected and visible damage which has not been caused on purpose.
Damage by:
water entering the home other than bystorm or flood;
mechanical, electrical or electronic fault orbreakdown;
any cover listed elsewhere in the ContentsOption and which is specifically excluded
under that cover 20. Accidental breakage of mirrors, ceramic
hobs in free standing cookers or glass which forms part of the furniture in the home.
The replacement cost of any part of the item other than the broken glass.
21. Professional removal.
Accidental damage or loss while a professional removal firm is moving the contents from the home directly to your new permanent home in the British Isles.
Accidental damage means sudden,
unexpected and visible damage which has not been caused on purpose.
Loss or damage:
by mechanical, electrical or electronic faultor breakdown;
while the contents are in storage or beingmoved to or from storage
Damage to china, glass, pottery or other items of a similar nature which are fragile, unless they have been packed by professional packers.
How to make a claim
If you wish to claim under this Option please follow the steps on page 31.
You should also read the claims conditions and policy & claims exclusions on pages 26 - 30. Please remember that Contents Option does not include items under the Personal Items, Pedal Cycles or Technology & Entertainment Option.
Personal Items Option
This Option sets out the cover we provide for your Personal items in or away from the home, unless the schedule states ‘Not insured under this policy’.
What is covered
What is not included
Personal items means clothing when taken outside the home, jewellery, watches, medals and other items which your family normally wear or carry, credit, debit, charge or cash dispenser cards, current bank notes and coins, stamps, cheques, electronic cash pre-payment cards, savings certificates,
gift tokens, postal and money orders, phone cards or vouchers, travellers cheques,
premium bonds, parking, luncheon, retail vouchers and season or travel tickets, sports and camping equipment, wheelchairs or similar electric scooters specifically designed for the disabled or infirm and which are not legally required to be licensed for road use all owned by your family or which are your family’s responsibility under contract.
Items covered under the Contents,
Technology & Entertainment or Pedal Cycles Options.
Anything used for trade, professional or business purposes.
Breakage of sports equipment while in use. Credit, debit, charge or cash dispenser cards not issued in the British Isles. Promotional vouchers, air miles vouchers, credit notes, store or loyalty points, lottery tickets, scratch cards, raffle tickets and stamps which are part of a stamp collection.
Gliders, hang-gliders, wet bikes, hovercraft and any other mechanically propelled or assisted watercraft.
Trailer tents.
Any amount exceeding the Personal Items sum(s) insured shown on the schedule and limits shown on page 5 - 6.
Loss or damage caused by theft or attempted theft from any detached outbuilding, garage, shed or greenhouse. Please remember that Personal Items does not include items included in Technology & Entertainment Option – Technology & Entertainment equipment means aerials, cameras, digital receivers, discs, disc players and recorders, computers including notebook, laptops, tablet computers, desktop computers and palm tops, electronic data downloads, fax machines, film downloads, game players including hand held and consoles, games, mobile phones, music downloads, music players, music recorders, musical instruments, navigation equipment that is not permanently fixed in motor vehicles, portable media players, printers, videos, video players and recorders, satellite dishes & receivers, televisions and parts or accessories for any of them all owned by your family or your family’s responsibility under contract Please refer to pages 21 - 23 for further cover details on this Option.
Please remember that Personal Items does not include items included in the Pedal Cycles Option. Please refer to pages 24 - 25 for further cover details on this Option.
What is covered
What is not included
The excess, this is the first part of any claim that you must pay and is shown on the schedule.
1. Loss or damage in the British Isles and temporarily outside the British Isles for 60 days in any insurance period while in the possession of any of your family.
Theft from motor vehicles unless at the time of the loss or damage:
someone aged 16 or over was in the motor vehicle; or
the motor vehicle was securely locked; and
force and violence were used to get intothe motor vehicle; and
the items stolen were out of sight in alocked boot or locked compartment. Any amount exceeding £500 for items left in an unattended motor vehicle.
Loss or damage:
by mechanical, electrical or electronicbreakdown, delay, confiscation or detention
by customs or other official bodies;
caused by water entering the home otherthan by storm or flood;
from the home if the home has not beenlived in by your family for more than 60
days in a row;
caused by theft or attempted theft from an unlocked hotel room;
if items have been outside the British Islesfor a total of more than 60 days in any
insurance period;
Loss in the home by theft, malicious acts or vandalism when the home is:
lived in by anyone other than your family;
used to receive visitors or paying guests in connection with any business;unless force and violence is used to get into or out of the home.
Loss of value or loss due to errors or omissions in receipts, payments or accountancy.
Loss of money not reported to the police within 24 hours of discovery.
Loss by deception unless the only deception is someone tricking their way into your home.
2. Wedding, Civil Partnership and Birthday gifts and Religious Festivals
For one month before and one month after the wedding, civil partnership, birthday or religious festival of any of your family the sum insured for personal items is increased by 10%. 3. Credit, debit, charge or cash dispenser cards
Cover for losses where you are held liable and your card provider charges you up to a maximum of £50 for each claim for every card, resulting from unauthorised transactions arising from the use of a lost or stolen
credit card, debit card, charge card or cash dispenser card.
Do not forget to inform the police and the bank or credit card provider as soon as possible in the event of a loss.
There is no excess payable for credit card, debit card, charge card or cash dispenser card.
In most cases, you will only be liable for the first £50 per credit card, debit card, charge card or cash dispenser card.
Loss which results from any authorised cardholder not following the terms and conditions under which the credit card, debit card, charge card or cash dispenser card was issued.
Use of credit cards, debit card, charge card or cash dispenser card by any of your family without the permission of any authorised cardholder.
Please remember that the Personal Items Option does not include items included in the Technology & Entertainment, Pedal Cycle or Contents Options.
How to make a claim
If you wish to claim under this Option please follow the steps on page 31 .
Technology &
Entertainment Option
This Option sets out the cover we provide for Technology & Entertainment equipment in or away from the home, unless the schedule states ‘Not insured under this policy’.
What is covered
What is not included
Technology & Entertainment equipment means aerials, cameras, digital receivers, discs, disc players and recorders,
computers including notebook, laptops, tablet computers, desktop computers and palm tops, electronic data downloads, fax machines, film downloads, game players including hand held and consoles, games, mobile phones, music downloads, music players, music recorders, musical instruments, navigation equipment that is not permanently fixed in motor vehicles, portable media
players, printers, videos, video players and recorders, satellite dishes & receivers, televisions and parts or accessories for any of them all owned by your family or which are
your family’s responsibility under contract.
Items covered under the Contents, Pedal Cycles or Personal Items Options.
Motor parts or accessories other than removable entertainment and navigation equipment while removed.
Anything used for trade, professional or business purposes (other than notebook computers, laptops, desktop computers, palm tops, faxes, printers and mobile phones). Any amount exceeding the Technology & Entertainment sum insured shown on the schedule and limits shown on page 5 - 6. Loss or damage caused by theft or attempted theft from any detached outbuilding, garage, shed or greenhouse.
Please remember that Technology & Entertainment does not include items included in the Personal Items Option – clothing when taken outside the home, jewellery, watches, medals, and other items which your family normally wear or carry, credit, debit, charge or cash
dispenser cards, current bank notes and coins, stamps, cheques, electronic cash pre-payment cards, savings certificates, gift tokens, postal and money orders, phone cards or vouchers, travellers cheques, premium bonds, parking, luncheon, retail vouchers and
season or travel tickets, sports and camping equipment, wheelchairs or similar electric scooters specifically designed for the disabled or infirm and which are not legally required to be licensed for road use all of which are owned by your family or which are your family’s
responsibility under contract. Please refer to pages 18 - 20 for further cover details on this Option.
Please remember that Technology & Entertainment does not include items included in the Pedal Cycles Option.
What is covered
What is not included
The excess, this is the first part of any claim that you must pay. It applies to covers 1 - 3 and is shown on the schedule.
1. Loss or damage in the British Isles and temporarily outside the British Isles for 60 days in any insurance period while in the possession of any of your family.
Loss or damage caused by
mechanical, electrical or electronic breakdown, delay, confiscation or detention by
customs or other official bodies;
theft or attempted theft from an unlockedhotel room;
water entering the home other than bystorm or flood.
Theft from motor vehicles unless at the time of the loss or damage:
someone aged 16 or over was in the motorvehicle; or
the motor vehicle was securely locked; and
force and violence were used to get intothe motor vehicle; and
the items stolen were out of sight in alocked boot or locked compartment.
Any amount exceeding £1,500 for items left in an unattended motor vehicle.
Loss or damage from the home if the home has not been lived in by your family for more than 60 days in a row.
Loss or damage by theft, malicious acts or vandalism while the home is used to receive visitors or paying guests in connection with any business, unless force and violence is used to get into or out of the home.
Loss by deception unless the only deception is someone tricking their way into the home. Loss or damage if items have been outside the British Isles for a total of more than 60 days in any insurance period.
The cost of replacing non-recoverable music, film or electronic data downloads.
2. Music, film or electronic data downloads The cost of replacing non-recoverable music, film or electronic data legally downloaded by your family, from a legitimate website following loss or damage to technology & entertainment equipment.
The cost of remaking or recreating any
nonrecoverable music, film or electronic data. Any data not commercially available at the time of loss.
3. Wedding, Civil Partnership and Birthday gifts and Religious Festivals
For one month before and one month after the wedding, civil partnership, birthday or religious festival of any of your family the sum insured for technology & entertainment is increased by 10%
Please remember that the Technology & Entertainment does not include items included in the Personal Items, Pedal Cycles or Contents Options.
How to make a claim
If you wish to claim under this Option please follow the steps on page 31.
Pedal Cycles Option
This Option sets out the cover we provide for your Pedal cycles in or away from the home, unless the schedule states ‘Not insured under this policy’.
What is covered
What is not included
Pedal cycles and their accessories owned by
your family or which are your family’s
responsibility under contract.
Items covered under the Contents, Personal items or Technology & Entertainment Options. Anything used for trade, professional or business purposes.
Breakage of sports equipment while in use. Motorised pedal cycles.
Any amount exceeding the Pedal cycles sum(s) insured shown on the schedule and limits shown on pages 5 - 6.
Any amount exceeding £1,500 for each claim for theft or attempted theft from any detached outbuilding, garage, shed or greenhouse.
Please remember that Pedal cycles does not include items included in Personal items or Technology & Entertainment Options.
What is covered
What is not included
Loss or damage in the British Isles and temporarily outside the British Isles for 60 days in any insurance period while in the possession of any of your family.
The excess, this is the first part of any claim that you must pay and is shown on the schedule.
Theft from motor vehicles unless at the time of the loss or damage:
someone aged 16 or over was in the motorvehicle; or
the motor vehicle was securely locked; and
force and violence were used to get intothe motor vehicle; and
the items stolen were out of sight in alocked boot or locked compartment.
Any amount exceeding £1,500 for items left in an unattended motor vehicle.
Loss or damage:
by mechanical, electrical or electronicbreakdown, delay, confiscation or
detention by customs or other official
caused by water entering the home otherthan by storm or flood;
to pedal cycles in the home if thehome has not been lived in by your family
for more than 60 days in a row;
caused by theft or attempted theft from an unlocked hotel room;
if items have been outside the BritishIsles for a total of more than 60 days in any
insurance period;
to any pedal cycle which is left unattendedunless the pedal cycle is locked to an
object that cannot be moved.
Loss in the home by theft, malicious acts or vandalism when the home is:
lived in by anyone other than your family;
used to receive visitors or paying guestsin connection with any business;
unless force and violence is used to get into or out of the home.
Loss of value or loss due to errors or omissions in receipts, payments or accountancy.
How to make a claim
If you wish to claim under this Option please follow the steps on page 31.
Conditions and Exclusions
Policy Exclusions
These exclusions apply to all the Options of the Renters Insurance policy.
This insurance does not cover:
Wear and tear
Any loss, damage, liability, cost or expense of any kind caused directly or indirectly by or resulting from wear and tear, viruses, disease, depreciation, repairs necessary in the normal course of maintenance, corrosion, rusting, damp, insects, vermin, fungus, condensation, fading, frost or anything which happens gradually, the process of cleaning, dyeing, repair, alteration, renovation or restoration.
Defective construction or design
Any loss, damage, liability, cost or expense of any kind caused by or resulting from poor or faulty design, workmanship or materials.
Existing and deliberate damage
Any loss, damage, liability, cost or expense of any kind occurring, or arising from an event occurring, before the insurance period starts or caused deliberately by your family.
Illegal activities
Any direct or indirect loss or damage caused as a result of the buildings being used for illegal activities.
Rot
Any loss, damage, liability, cost or expense of any kind caused by rot whether or not this is caused directly or indirectly by any other cover included in this insurance.
Date change and computer viruses
Any direct or indirect loss or damage caused:
to equipment by its failing correctly to recognise data representing a date in such a way thatit does not work properly or at all; or
by computer viruses.Legal expenses, legal benefits and/or liability arising directly or indirectly from:
equipment failing correctly to recognise data representing a date in such a way that it doesnot work properly or at all; or
computer viruses;but any claim for legal expenses / benefits to pursue compensation for personal injury is not excluded.
For the purposes of this exclusion:
Equipment includes computers and anything else insured by this policy which has aintegrated circuits and microcontrollers.
Computer viruses include any program or software which prevents any operating system,computer program or software working properly or at all.
Pollution or contamination
Any claim or expense of any kind directly or indirectly caused by or arising out of pollution or contamination unless caused by:
a sudden unexpected incident, or
oil or water escaping from a fixed oil or fixed water installation, and which was not the resultof an intentional act, and, which occurs during any insurance period.
All pollution or contamination which arises out of one incident shall be deemed to have occurred at the time such incident takes place.
Radioactive contamination
Any loss, damage, liability, cost or expense of any kind caused directly or indirectly by:
ionising radiation or radioactive contamination from any nuclear fuel or waste which resultsfrom the burning of nuclear fuel; or
the radioactive, toxic, explosive or other dangerous properties of nuclear machinery or anypart of it.
Sonic bangs
Any loss, damage, liability, cost or expense of any kind caused directly or indirectly by pressure waves from aircraft.
Terrorism
Any loss, damage, liability, cost or expense of any kind directly or indirectly caused by, resulting from or in connection with any act of terrorism.
For the purposes of this exclusion, ‘terrorism’ means the use, or threat of use, of biological, chemical and/or nuclear force or contamination by any person(s), whether acting alone or on behalf of or in connection with any organisation(s) or government(s), committed for political, religious, ideological or similar purposes including the intention to influence any government(s) or put any section of the public in fear.
War risks
Any loss, damage, liability, cost or expense of any kind caused directly or indirectly by war, invasion or revolution.
Policy Conditions
These are the conditions of the insurance you and your family will need to meet as your part of this contract. If you do not, a claim may be rejected or payment could be reduced. In some circumstances your policy might be invalid.
Taking care
Your family must take all steps to avoid incurring liability and prevent loss or damage to everything which is covered by this insurance and to keep all the property insured in good condition and in good repair.
Changes in
your
circumstances
Using the address on the front of the schedule, you must tell us within 30 days as soon as you
know about any of the following changes:
you are going to move home permanently;
someone other than your family is going to live in the home;
the home is going to be used as a weekend or a holiday home;
your home is going to be unoccupied for 60 consecutive days.
the number of bedrooms in the home has changed;
you or any member of your family has received a conviction for any offence except fordriving;
any part of the home is going to be used for any trade, professional or business purposes There is no need to tell us about trade, professional or business use if:– the trade, professional or business use is only clerical; and
– you do not have staff employed to work from the home; and
– you do not have any visitors to the home in connection with your trade, profession or
business; and
– you do not keep any business money or stock in the home.
any increase in the value of your items.We may reassess your cover, terms and premiums when we are told about changes in your
circumstances. If you do not tell us about changes or give us incorrect information, the wrong terms may be quoted, a claim might be rejected or a payment could be reduced. In certain circumstances your policy might be invalid and you may not be entitled to a refund of premium.
Fraud
If dishonesty, exaggeration or false documentation is used by your family or anyone acting on behalf of you or your family to obtain or support:
a claims payment under your policy; or
cover for which you do not qualify; or
cover at a reduced premium;all benefits under this policy will be lost, the policy may be invalid, you may not be entitled to a refund of premium and legal action may be taken against you.
Financial Sanctions
We will not provide any cover or be liable to provide any indemnity, payment or other benefit under this policy where doing so would breach any prohibition or restriction imposed by law or regulation.
If any such prohibition or restriction takes effect during the insurance period we may cancel this policy immediately by giving you written notice at your last known address. If we cancel the policy we will refund premiums already paid for the remainder of the current insurance period, provided no claims have been paid or are outstanding.
Transferring
your
interest in the policy
You cannot transfer your interest in this policy to anyone else without our written permission.
Cancelling the policy
If you wish to cancel your policy please write to us at the address or call the number shown on
Cancellation by you within the first 14 days
If you cancel the policy within 14 days of the date you receive your policy documents, we will refund the premium provided no claim has been made during the current insurance period. Cancellation by you after the first 14 days
If you cancel the policy after 14 days of the date you receive your policy documents, we will refund premiums already paid for the remainder of the current insurance period, provided no claim has been made during the current insurance period.
Where we cancel your policy
Please also refer to the Fraud condition on page 28 of this policy and to the Changes in Circumstances condition on page 28 of this policy.
We may also cancel the policy where we have identified serious grounds, such as;
failure to provide us with information we have requested that is directly relevant to the cover provided under this policy or any claim;
the use or threat of violence or aggressive behaviour against our staff, contractors or property;
the use of foul or abusive language;
nuisance or disruptive behaviourwe will contact you at your last known address and, where possible, seek an opportunity to resolve the matter with you. Where a solution cannot be agreed between us, we may cancel the policy by giving you 14 days’ notice.
This will not affect your right to make a claim for any event that happened before the cancellation date. If we cancel the policy we will refund premiums already paid for the
remainder of the current insurance period, provided no claim has been made during the current
insurance period.
We also reserve the right to terminate the policy in the event that there is a default in the instalment payments due under any linked loan agreement, by giving you 14 days’ notice at
your last known address. This will not affect your right to make a claim for any event that
happened before the cancellation date. If we cancel the policy we will refund premiums already paid for the remainder of the current insurance period.
Cancelling the monthly premium instalment agreement
Your policy has a normal insurance period of 12 months and your legal contract with us is for this period. You may have asked and we may have agreed for your annual premium to be paid on a monthly basis by instalments under the terms of the Consumer Credit Act 1974.
We reserve the right to terminate the policy in the event that there is a default in instalment payments due under any linked loan agreement.
If you want to cancel your linked loan agreement but not your policy, you must contact us at the address given on the front of your schedule. We can then tell you how much you will have to pay for the rest of the insurance period. If this amount is not paid by the date given in our
reply to you, then all cover under your policy will be cancelled from this date.
Claims Conditions
These are the claims conditions you and your family will need to keep to as your part of this contract. If you do not, a claim may be rejected or payment could be reduced. In some circumstances your policy might be invalid.
When an incident occurs which may result in a claim, you must also read the information on ‘How to make a claim’ on page 31.
You should also check the information on ‘How we settle claims’ for each Option of your policy which covers the loss or damage, e.g. contents, personal items.
What
you
must do
If you or your family are the victim of theft, riot, a malicious act or vandalism, or if you or your family lose something away from the home, tell the police immediately upon discovery and ask for a crime reference number and tell us as soon as you can, or in the case of riot tell us
immediately.
If someone is holding any of your family responsible for an injury or any damage, no one in
your family must admit responsibility. Give us full details in writing as soon as you can and any claim form, application notice, legal document or other correspondence sent to your family
must be sent to us straightaway without being answered. For all other claims, tell us as soon as you can.
You should do all we reasonably ask you to do to get back any lost or stolen property.
Do not throw away any damaged items before we have had a chance to see them, or carry out any non-emergency repairs before we have had a chance to inspect them.
To help us deal with your claim quickly, we may require additional information which may include the following:
original purchase receipts, invoices, instruction booklets or photographs, bank or credit card statements, utility bills;
purchase dates of lost or damaged items;For damaged property, confirmation from a suitably qualified expert that the item you are claiming for is beyond repair.
Where we have asked you for specific information relevant to your claim we will pay for any reasonable expenses you incur in providing us with the above information.
Rights and responsibilities
We may need to get into a building that has been damaged to salvage anything we can and to make sure no more damage happens. You must help us to do this but you must not abandon
your property to us.
You must not settle, reject, negotiate or offer to pay any claim you have made or intend to make under this policy without our written permission. We have the right, if we choose, in your
name but at our expense to:
take over the defence or settlement of any claim;
start legal action to get compensation from anyone else;
start legal action to get back from anyone else any payments that have already been made.You must provide us, with any information and assistance we may reasonably require about any claim. You must help us to take legal action against anyone or help us defend any legal action if
we ask you to.
When you call us we will advise you of our requirements, which will be either:
arrange for the repair or a replacement as quickly as possible.Where we have asked you for specific information relevant to your claim we will pay for any reasonable expenses you incur in providing us with the above information.
Other insurance
If you claim under this policy for something which is also covered by another insurance policy,
you must provide us with full details of the other insurance policy. We will only pay our share of any claim.
How to make a claim – call us on 0800 089 8758
Claims conditions require you to provide us with any assistance and evidence that maybe required concerning the cause and value of any claim. Ideally, as part of the initial notification,
we will need to know:
Your name, address, home and mobile telephone numbers
Personal details necessary to confirm your identity
Policy number
The date of the incident
The cause of the loss or damage
Details of the loss or damage together with claim value if known
Police details where applicable
Names and addresses of any other parties involved or responsible for the incident (includingdetails of injuries) and addresses of any witnesses.
This information will enable us to make an initial evaluation on policy cover and claim value.
We may, ask for additional information depending upon circumstances and value which may include the following:
Original purchase receipts, invoices, instruction booklets or photographs, bank or credit card statements, utility bills
Purchase dates and location of lost or damaged property
For damaged property, confirmation from a suitably qualified expert that the item you are claiming for is beyond repair.Where we have asked you for specific information relevant to your claim we will pay for any reasonable expenses you incur in providing us with the above information.
Sometimes we may wish to meet with you to discuss the circumstances of the claim, to inspect the damage, or to undertake further investigations.
How
we
settle claims
Matching items We will not pay for:
Any loss of value to undamaged items in a matching set as a result of another item in the set being lost or damaged;
Replacing or changing undamaged items which belong to a set or suite or which have acommon design or use when the damage is restricted to a specific part or clearly defined
area. For example each separate item of a matching set of matching sofas and chairs or other items of furniture are regarded as a single item.
Each separate item of a matching set is regarded as a single item.
