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Building and delivering on an HR technology strategy
Helen Jenks and Juliette Trollope, National Grid
Paula Robertson, Towers Watson
24 September 2013
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National Grid – Who We Are
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National Grid is an international electricity and
gas company based in the UK and northeastern
US. We play a vital role in connecting millions of
people to the energy they use, safely, reliably
and efficiently.
We are one of the world’s largest investor-owned
utilities with almost 28,000 employees - 63%
work in the US; 37% work in the UK.
We hold a vital position at the centre of the energy system. National
Grid is at the heart of securing energy supplies for future
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National Grid & Towers Watson
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Worked in partnership since 1982
Insurance Consulting
Investment Services
Reinsurance Brokerage
Financial Modeling
Software
Risk Management
Technology Solutions
Talent Management
Rewards
Employee Surveys
Communication and
Change Management
Executive
Compensation
Global Data Services
HR Service Delivery
Retirement
Health and Group
Benefits
Benefits administration
Technology and
Outsourcing Solutions
International Consulting
Benefits
Talent and Rewards
Risk and Financial
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Previous Global HR systems at National Grid
March 2012
GPCS
Performance and
Compensation process
for management
population
Legacy
Keyspan
Peoplesoft
Legacy
NGrid
Peoplesoft
InfoHRM
Strategic
Workforce
Planning
LearningLink
US Learning
system
SAP + others
UK recruitment
SAP
UK Learning
Talent Management /
Succession planning
managed on
spreadsheets/word
documents
SAP UK
WBT
Manager
Training
Manager
Pro
Supporting
spreadsheets
Many HR systems supporting processes with a lack of integration and functionality in some areas
US
Recruiting
system
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Why National Grid selected Towers Watson
Functionality
They met the brief
Some functionality within Talent|REWARD was richer than their competition
Were cost effective
Were honest about what they could deliver now and in future releases
The Relationship
Were trusted by National Grid
Delivered what they were asked to throughout the sales process
Total Solution
Provided a comprehensive solution (technology + consulting + change)
Developed, delivered and supported their own solution (no 3rd parties)
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Planned Global HR Systems at National Grid
Integrating processes
Enabling a global view of the organisation
Improved functionality
PeopleHub
Supporting Strategic Workforce
Planning, Learning,
Compensation, Performance
and Talent
Management/Succession
planning globally
SAP UK
Taleo
UK e-recruitment
and onboarding
Taleo
US e-recruitment
and onboarding
SAP US
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PeopleHub Scope
Module
Scope
Population
Performance
Management
P4G performance ratings, development
plans
6,500 management employees
Compensation
Managers annual salary review, Annual
Performance Plan and LTPP
6,500 management employees
Talent
Succession planning, annual talent review
process
6,500 management employees
Strategic Workforce
Planning
Strategic workforce planning, workforce
analytics
27,000 employees
Learning
To manage leadership, professional and
technical training and development
27,000 employees + contractors
Performance
Management &
Compensation
Performance objectives and ratings and
salary review
c.5,000 unionised employees
Competencies
Diagnostic tool for assessing
professional, leadership and technical
competencies
TBC
Original
Added
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National Grid
Workforce Planning Approach
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Business Plan Inputs
Business Plan
Capital Plans
Regulatory Plan
Base assumptions
Demand Forecasting
10 year forecast of:-
Job families
Skills
Numbers
Workforce
Analysis
Critical job families
Base assumptions
Resourcing success vs
planned
Supply Forecasting
Retirements
Resignations
Determine Workforce Gap
For each job family
Workshops to share
requirements & determine
future strategies
Business Approval
Yr 1-2 resourcing numbers
Yr1-10 demand
WFP Resource Strategies
Risk analysis
Workforce Strategies Y3-5
Implement HR strategies to
recognise and mitigate risks
e.g. retention, training, retirees
Resourcing Plan Y1-2
Resourcing approvals
Execute attraction plans
Quarterly reviews against
demand
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Benefits of the new system
Overall
Single platform for employees to access, single global source of employee data
Enhanced reporting capabilities and analytics
Flexibility – Not restricted to use on NG network
Performance/ Talent/ Compensation
Additional capabilities for matrix managers
HRBPs and managers can link information
e.g. high potentials’ development needs and learning activities
Learning
Direct assignment of learning to employees
Personalised view of the Learning Catalogue based on individuals role/business area
and relevant learning activities
Ability to ‘push’ out learning resources
The system will be an enabler for further technology utilisation in the business e.g.
introduction of trainer/assessor mobile device solutions
Deliver compliance analysis reporting not available in SAP
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Towers Watson System at National Grid
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Towers Watson System at National Grid
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PeopleHub Training Approach
Training for relevant individuals for the performance, talent, learning
and compensation modules is through an online interactive user guide
called ‘hints and tips’ which can be accessed through the PeopleHub
page on infonet and within the PeopleHub system
This has different sections relevant to those who are individual contributors
or managers of others
Pre-recorded webinars for Performance on PeopleHub Infonet page
A series of live meetings for compensation took place for managers to
support them in the process
Towers Watson delivered user training in both UK and US for the
strategic workforce planning system
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Hints & Tips preview
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Hints & Tips preview
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PeopleHub Launch so far…
Performance, talent, compensation and strategic workforce planning
launched
Learning module is progressing
Feedback has been very positive in the UK and US, general themes have
been that it looks good, is intuitive and easy to use
We have experienced some data challenges
Embedding the support model
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A comprehensive approach to HR Technology
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Integrated technology
Intuitive user interface
Designed by HR
professionals
Leading edge SaaS
technology
Process design and consulting
Global network of reward
and talent management
consultants
Best practices, local
trends, global experience
HR process review and
design
Change & Comms
Global network of
change management
consultants
Communication strategy
Stakeholder and end-
user engagement
Data
Global compensation
salary surveys
Employee engagement
surveys
HR service delivery
reports
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Today’s Presenters
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