SYSTEM AND NETWORK ADMINISTRATOR

SYSTEM AND NETWORK ADMINISTRATOR

The Burdekin Region offers an outstanding lifestyle that is both contemporary and relaxed. The major

township of Ayr is less than an hour’s drive to the city of Townsville. The Burdekin has abundant water

supplies, excellent health and educational facilities, and an excellent array of cultural, sporting, and

recreational activities.

The System and Network Administrator is responsible for maintaining Council’s information and

communications technology infrastructure and help desk.

The Position

The key responsibilities include:



Maintain Council’s server infrastructure (hardware and software) including VMware vSphere,

virtual servers and physical servers.



Maintain Council’s enterprise storage and recovery infrastructure including the storage area

network (SAN), network attached storage (NAS) and direct attached storage (DAS).



Maintain Council’s network infrastructure (hardware and software).



Maintain Council’s core Windows infrastructure services including Active Directory (AD),

Certificate Services, Windows Software Update Services (WSUS), File and Print and Windows

Deployment Services (WDS).

The Person

The successful applicant will possess the following attributes:



Tertiary qualification in areas relevant to the position and/or extensive experience in systems,

network, storage and vSphere administration.



Ability to plan and prioritise own work to meet deadlines and achieve outcomes.



Demonstrated high level of communication skills both written and oral with demonstrated ability

to report clearly on complex matters and deliver presentations to varied audiences.

Salary and conditions of employment will be in accordance with the Queensland Local Government

Officers Award - State and Burdekin Shire Council’s Enterprise Bargaining Agreement. The applicable

salary is to a ceiling of Grade 6 ($85,434pa) with the commencing salary dependent upon the skills and

experience of the successful applicant.

Application packages are available from the Human Resources Office on (07) 4783 9800 or Council’s

website

www.burdekin.qld.gov.au

.

Applications for 15/01 – System and Network Administrator should include:



A cover letter



A current resume



Statements addressing the selection criteria

Applications are to be submitted online using the

Online Job Application Form

.

Applications close on Monday 9 February 2015. Word or PDF format is preferable.

POSITION TITLE: System and Network Administrator

POSITION NUMBER: 20031

AWARD: Queensland Local Government Officers Award – State

CERTIFIED AGREEMENT: Burdekin Shire Council Enterprise Bargaining Agreement

AWARD LEVEL: Level 6

REPORTS TO: Information and Communications Technology (ICT) Coordinator

PLACE OF EMPLOYMENT: Council Chambers, Young Street, Ayr

Maintain and support Council’s Information and Communications Technology (ICT) Infrastructure and Help Desk.

The key responsibilities may be modified from time to time to ensure the expected outcomes are coordinated with Council’s operational and corporate plans. Without limiting the above, the key responsibilities shall include:

 Maintain Council’s server infrastructure (hardware and software) including VMware vSphere, virtual servers and physical servers.

 Maintain Council’s enterprise storage and recovery infrastructure including the storage area network (SAN), network attached storage (NAS) and direct attached storage (DAS).

 Maintain Council’s network infrastructure (hardware and software).

 Maintain Council’s core Windows infrastructure services including Active Directory (AD), Certificate Services, Windows Software Update Services (WSUS), File and Print and Windows Deployment Services (WDS).

 Maintain Council’s Microsoft Server applications including Exchange, SQL, Sharepoint and Lync.

 Maintain Council’s other systems including Library Management, Web Services, Remote Access, Email Archiving, Help Desk and Disaster Management.

 Maintain Council’s cloud based services including email protection, web protection and end-point protection.

 Support of software certification to ensure system stability and security.

 Support the documentation, quality control and testing of operational procedures and disaster recovery plans for Council’s IT systems.

 Provide detailed and expert advice to internal and external clients on information technology matters.

 Analyse new and future technologies and trends for potential benefits to Council, and report recommendations to the Information and Communications Technology (ICT) Coordinator.  Maintain an understanding of Council’s key IT systems and hardware to assist with problem

solving.

 Manage special projects as allocated by the Information and Communications Technology (ICT) Coordinator.

 Undertake such other tasks as may be assigned by the Information and Communications Technology (ICT) Coordinator.

 Provide support for Council’s core Technology One systems including Financials, Property and Rating and Enterprise Content Management.

 Assist and support the Information and Communications (ICT) Coordinator and provide relief in their absence.

POSITION DESCRIPTION

POSITION OBJECTIVE

 Report to the Information and Communications Technology (ICT) Coordinator in a timely manner on issues and activities likely to influence Council operations or adversely impact relations with Council’s customers.

 Works under limited direction

 Has significant delegated authority. Selection of methods and techniques based on sound judgement. (Guidance not always readily available within the organisation)

 Decisions and actions taken at this level may have a significant effect on programs/projects/work areas being managed

Knowledge

 Comprehensive knowledge of server operating systems including Windows Server, VMware ESXi and SUSE Linux Enterprise Server.

 Comprehensive knowledge of current client operating systems

 Comprehensive knowledge of server and client computer hardware and peripherals.  Comprehensive knowledge of VMware vSphere server virtualisation.

 Comprehensive knowledge of iSCSI Storage Area Networks.

 Comprehensive knowledge of Citrix XenApp and Citrix Access Gateway (CAG).

 Comprehensive knowledge of core Windows Server infrastructure services including Active Directory (AD), Certificate Services, Windows Software Update Services (WSUS), File and Print and Windows Deployment Services (WDS).

 Comprehensive knowledge of Microsoft Server applications including Exchange, SQL, Sharepoint and Lync.

 Comprehensive knowledge of layer 2 and layer 3 networking in a TCP/IP environment.  Sound knowledge of standard desktop applications including Microsoft Office and Adobe

Creative Suite.

 Sound knowledge of best-practice procedures and standards within the Information Technology field.

 Working knowledge of Council’s structure, services and departmental functions  Understanding of equal employment opportunities, work health and safety, and ethical

practice principles. Skills

 Active listening  Critical thinking  Monitoring  Research  Report Writing

 Reading comprehension  Time management  Equipment selection  Service orientation  Complex problem solving

 Management of material resources  Management of personnel resources  Instructing

 Judgement and decision making  Systems analysis

 Systems evaluation

 Operation and control of systems  Troubleshooting

POSITION REQUIREMENTS EXTENT OF AUTHORITY

Abilities

 Ability to prioritise workload

 Ability to read and interpret technical documentation.  Understand and comply with quality control procedures  Ability to deliver presentations to management and staff  Oral expression

 Oral comprehension  Selective attention  Written comprehension  Time sharing

 Deductive reasoning  Problem sensitivity  Visualisation

Other Requirements

 Personal characteristics of integrity and honesty; commitment; enthusiasm; a positive attitude; reliability; adaptability; and the ability to deal with pressure.

 Apply conditions of confidentiality to all work-related documents, situation, and information.

Experience and Qualifications

 Relevant Degree or Associate Degree in Information Technology is required; or extensive

experience in the System Administration and Network Administration fields (a minimum of five (5) years).

 VMware Certified Professional (VCP), ITIL Foundation, Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Associate (MCSA) and Microsoft Certified Solutions Engineer (MCSE) certifications

 Experience in supporting Technology One software systems  Experience in Local Government

 Class C driver’s licence

Teamwork

 Participate in team-based activities and suggest improvements to team activities.  Respect, encourage, and support other team members.

 Perform successfully in a range of team roles.  Contribute willingly to team activities.

 Accept decisions, even those with which you disagree.  Set the goals and parameters.

 Identify major issues.

 Ensure that all team members know the goals, parameters, and major issues.  Facilitate input by team members.

 Make timely decisions.  Assign tasks.

 Coach team members.

 Ensure that the team monitors progress, analyses results, and makes appropriate changes.  Establish and maintain an effective team environment.

Customer Service

 Treat both internal and external customers with courtesy and respect.  Work according to agreed customer service standards within your team.  Active learning

 Contribute towards setting customer service standards within your team.  Explore customers’ expectations and base the service on this knowledge.

 When appropriate, treat major customers like business partners in designing Council’s services.  Develop and implement strategies to coach and train colleagues and teams to improve customer

service. Communication

 Write in a clear and concise style, which is grammatically correct, well punctuated, and rarely contains passive sentences.

 Clearly express opinions, ideas, and information to colleagues.  Provide complex information in plain language.

 Speak in a manner that suits the audience.  Actively listen.

 Develop and implement strategies to coach and train colleagues and teams to improve the quality of written and verbal communication.

Quality

 Work according to agreed quality standards within your team.  Contribute towards setting quality standards within your team.  Monitor your work and identify opportunities for improving quality.  Suggest improvements through the customer request system.  Implement strategies for improving quality.

 Monitor implementation of strategies for improving quality and take necessary corrective action.  Develop and implement strategies to coach and train colleagues and teams to improve the quality

of work. Environment

 Work according to agreed environmental standards within your team.  Contribute towards setting environmental standards within your team.

 Monitor your work for opportunities to reduce adverse impacts on the environment.  Report incidents and suggest improvements through the customer request system.  Implement strategies for reducing adverse impacts on the environment.

 Monitor implementation of strategies for reducing adverse impacts on the environment and take necessary corrective action.

 Develop and implement strategies to coach and train colleagues and teams to reduce adverse environmental impacts.

Work Health and Safety

 Work safely and in accordance with the relevant work method statements and procedures.  Encourage your colleagues to work safely.

 Identify hazards and assess risks in the workplace.

 Use organisational systems, such as customer service requests, to identify and rectify hazards, near misses, and non-compliances with procedures.

 Anticipate problems and risks and modify work methods appropriately.

 Develop and implement strategies to coach and train colleagues and teams to improve workplace health and safety.

Efficiency

 Undertake tasks in an efficient and timely manner.

 Suggest improvements through the customer request system.  Analyse and improve efficiency in the workplace.

 Develop and implement strategies to coach and train colleagues and teams to improve workplace efficiency.

1. This is a description of the job as it is presently constituted. It is the practice of this organisation to periodically examine employees' position descriptions and to update them to ensure that they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This procedure is jointly conducted by each manager in consultation with those reporting directly to him or her. Therefore you will be expected to participate fully in such discussions. It is Council’s aim to reach agreement to reasonable changes where identified.

2. Whilst employment is in the position described in this document it is understood that employment is with Burdekin Shire Council. In the event of organisational change or restructure, Council may require employees to undertake other roles for which they are qualified and capable of performing. Council does not change positions for the purpose of “de-skilling’.

3. Employees may be required to undertake a variety of duties not related to their substantive role in times of disaster.

4. All employees are responsible for making and keeping records in accordance with legislation, information standards and other relevant guidelines and procedures, and ensuring they are captured in the authorised recordkeeping system, ECM DataWorks.

5. Failure to maintain any licence or certificate, which is a condition of your employment, may result in demotion or termination of employment as Council is unable to guarantee your transfer to a position not requiring the said licence or certificate.

6. All employees are expected to participate in Council’s Induction Program and future training

opportunities to maintain a current knowledge base and provide excellent service levels for internal and external customers.

7. All employees are to actively participate in the Employee Performance Development Program. 8. All employees must work in accordance with the standards contained within Council’s Code of

Conduct. Failure to do so may lead to disciplinary action up to and including termination of employment. 9. All employees are encouraged to be a contributing member to the wider Burdekin Community and

therefore it is required that you take up permanent residency within three months of the successful completion of your probationary period. Exemptions will only be granted at the discretion of the Chief Executive Officer.

10. All employees are to abide by Council policies, guidelines, and Operational Standards, as amended from time to time.

It is essential to respond to each criterion with one or two paragraphs explaining how you have

demonstrated each particular skill or quality, and including examples from your work experiences. Short-listing of candidates will be based upon an assessment of how well the following selection criteria are addressed.

Essential

1. Tertiary qualification in areas relevant to the position and/or extensive experience in systems, network, storage and vSphere administration.

2. Ability to plan and prioritise own work to meet deadlines and achieve outcomes.

3. Demonstrated high level of communication skills both written and oral with demonstrated ability to report clearly on complex matters and deliver presentations to varied audiences.

4. Understanding of equal employment opportunities, workplace health and safety, and ethical practice principles

5. Personal qualities such as enthusiasm, commitment to service, a positive attitude and able to work effectively in a changing environment.

6. “C” Class Licence Desirable

1. VMware Certified Professional (VCP), ITIL Foundation, Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Engineer (MCSE) certifications

2. Local Government experience

3. Experience in supporting Technology One software systems. SELECTION CRITERIA