Investing in new test and measurement equipment in today’s fast-moving, competitive world is serious business. In addition to selecting equipment based on price and performance, the buyer must consid-er the level of support and sconsid-ervices on offconsid-er. Our expertise lies in the innovative engineers that design and improve the software, the highly tech-nical application engineers that support the prod-uct, and the service technicians that troubleshoot, repair and calibrate the equipment. When you buy from Brüel & Kjær, you not only buy products that meet the highest standards in quality and perform-ance, but you also buy the most comprehensive global network of service and support in the sound and vibration business.
PARTNERSHIP –
YOUR GUARANTEE
Benefits
• Always work with the latest state-of-the-art equipment • Easy budgeting and no unexpected costs through annual
subscription renewals
• Peace of mind by securing your equipment’s ability to grow with demands
• Immediate assistance for your technical questions • Access to PULSE user groups and special events • Special offers
“In addition to receiving new software versions
with increased capability and new features, we
receive world-class application and software support
from experts in the field of acoustics and vibration.”
Mr. Normand Duhaime
STM (Montréal Transport Commission)
Invest in Innovation
Housing over 90 engineers involved in R&D, Brüel & Kjær is in the business of innovation, and always has been. Our record of innovation speaks for itself – from the Heterodyne Analyzer (1968) to the first PC-based multi-analyzer. We have 47 national patents and 14 additional patents pending, proof of the creativity of our employees throughout the years. As original manufacturers of our equipment, we pos-sess the expertise, and proprietary knowledge of how to manufacture, test and maintain our solutions. In fact, we don’t consider any of our solutions to be cus-tomer-ready unless they’ve undergone a stringent series of tests and validation based on typical meas-urement scenarios developed from your needs and expectations. Only then does our Quality Assurance department give its seal of approval. PULSETMsoftware
is no exception, having undergone more than 10 000 hours of quality assurance testing.
Beyond this, we want to ensure that you get the most out of your solution throughout its lifetime and peace of mind beyond the actual purchase. Our Software Maintenance and Support Agreement is designed to do just this. A partnership between yourself and Brüel & Kjær, it’s a way to invest in innovation, keep ahead, and secure your future.
PULSE
TM– The Right Choice
It takes years to appreciate the wisdom of decisions. Seven years ago, Brüel & Kjær made the decision to move from dedicated DOS or UNIX-based hardware analyzers to Microsoft®Windows®. Three years ago,
we choose to use the PC’s Pentium® processor for
real-time DSP calculations and Ethernet technology over proprietary DSP and communication hardware. This clear understanding of our customers’ needs and commitment to meeting their expectations has made the PULSETMplatform our most successful analyzer
• “My company has just upgraded our
computer operating system, will my
software still work?”
• “My laptop just died! Can I transfer
my software to the new one?”
• “Is it OK to apply the new operating
system updates?”
• “My colleague just left the company
and I inherited this system. How do I
make a measurement?”
• “Our measurement needs have
changed. Can I change my license
to suit?”
• “Our customer requires that I test to
the latest standard. How can I be sure
that my software complies?”
What you Get
• Automatic receipt of latest software enhance-ments and improved functionality
• Detailed upgrade instructions
• Access to technical application support via tele-phone, fax, e-mail and Webex web conferencing • Technical support on PC, hardware and software
issues
• Extensive agreement period – from 1 (one) to several years according to your requirements • Systematic reminders and automatic renewals • Product brochures and release news
• Your own personal license authorisation code(s) for your unique software
• Software Installation and Getting Started manuals • License fulfilment guide
• Special product promotions and offers • PULSE Knowledge Library
The PULSE Software Maintenance
and Support Agreement
(M1)
This agreement1is available as a part of a new
sys-tem or software purchase or as a renewal of an existing agreement. The duration of the agreement is normally 1 year.
1Current Brüel & Kjær system/software owners who have not owned
an M1 agreement or who have not renewed a previous M1 agree-ment and are, therefore, behind on the latest software can subscribe to a Software Maintenance and Upgrade Agreement (M2).
PEACE
OF MIND
“Avio’s relationship with Brüel & Kjær
dates back over thirty years. I have
always worked with their products
and they are the world leaders in
sound and vibration technology.
Coupling this with the superb local
service and support we receive, it was
natural for us to chose a Brüel & Kjær
solution based on their PULSE
hard-ware platform.”
Mr. Mario Plancher
THE COMPLETE
SOLUTION
Extended Hardware Warranty
If an instrument requires repair or adjustment, our skilled technicians are on hand to do the necessary work. With an extended hardware warranty agree-ment, you can eliminate the risk of unexpected repair costs and extend the factory warranty period up to five years after purchase. In addition, we offer a 3-day turnaround option for those who cannot afford downtime on their system. With this agree-ment you will be up and running within 3 business days of a failure.
Installation
It is very important that you get up and running successfully with your new equipment. To achieve this we supply all products with detailed product documentation and we strive to make our solutions easy and intuitive to use. However, in some cases, especially with our more comprehensive systems, it may be beneficial to get the assistance of Brüel & Kjær project engineers and application spe-cialists. Therefore, we offer on-site installation and site acceptance test if required.
Calibration
Regular calibration is not just an investment in quali-ty, but also a source of real cost saving by minimising the cost of errors due to faulty or inaccurate meas-urements. We offer a comprehensive range of cali-bration services, all documented, traceable and per-formed in accordance with the relevant standards. Our calibration laboratories are accredited in many regions, fulfilling the requirements of ISO, A2LA and other standards. We also offer primary calibrations for transducers through the Danish Primary Laboratory of Acoustics (DPLA).
Seminars and Courses
Through our knowledge centre, Brüel & Kjær University, we build and spread sound and vibration related knowledge worldwide by means of semi-nars, advanced courses and product training cover-ing a broad range of applications, theories and products. For a complete program visit our website at www.bksv.com.
Support
We offer a variety of technical literature that helps you understand the applications, the products and the theory behind sound and vibration measure-ments. Most of this literature is available in both printed and electronic form and can be found on our website www.bksv.com. With a Software Maintenance and Support Agreement or a Help Line agreement you also get access to technical support through Brüel & Kjær’s worldwide service network.
Global Service
Brüel & Kjær can provide these services wherever you are in the world. We employ approximately 100 people in 21 service centres throughout America, Europe and Asia. We’re never further away than your local sales representative or service centre, so help is always at hand in your local language.
Ordering Information
M1-Type No.: Available with purchase of new systems and renewal of active contracts M2-Type No.: Available to customers holding expired contracts
Type No. - EW1: Extended Hardware Warranty, one year extension Type No. - CAF: Accredited Calibration
PULSE –
Service and Technical Support
To ensure that you receive the full benefit of your equipment, Brüel & Kjær offers worldwide service and support including accredited calibration, on-site traceable calibration, installation, software mainte-nance and upgrade contracts, product training, and application courses.Literature
We offer a comprehensive range of high-quality literature that includes User Manuals, Product Data Sheets, Brochures, Application Notes, Bulletins and the Brüel & Kjær Magazine.
Contact Us
If you would like any further information, please contact your local Brüel & Kjær sales representative.
Internet
We’re never further away than
www.bksv.com
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