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Patient Registration Form

Date____________________________

PATIENT INFORMATION

Patient Name (Last)_________________________________________ (First)______________________________________ (Middle)__________________________

Address___________________________________________________________ City__________________________________ State_____________ Zip__________

911 Address (if different from above) ________________________________________________________________________________________________________

Sex: M/F__________ Birth date_____________________ Age__________ Social Security #__________________________

Marital status: (circle one) S M W D Race: (circle one) Asian Black Native American White Other

Email Address:___________________________________________________________

Home Phone________________________ Cell Phone ______________________________

Employer____________________________________________________________ Work Phone_____________________ (Circle one): Full time Part time

Referring Physician________________________________________________

Emergency contact______________________________________ Relationship to patient _______________________ Phone No.______________________________

Spouse’s Name (if applicable)________________________________________ Spouse’s Social Security # ____________________ Spouse’s Birth date ____________

Spouse’s Employer _______________________________________________________ Work phone ______________________________

Employer Address __________________________________________________ City, State & Zip _______________________________________________________

Preferred method of reminder contact (please circle one): Mail/Letter Relay Health Phone:________________________ (If patient is less than 18 years of age)

RESPONSIBLE PARTY (Circle one) Father Mother Guardian Other _______________________________________ (If different from patient information)

Responsible party’s name___________________________________________________ Responsible party SS#____________________________ Sex: M/F________

Address____________________________________________________ City, State & ZIP______________________________________________________________

911 Address (if different from above) ________________________________________________________________________________________________________

Responsible party Birth date___________________________________ Responsible Party Employer_____________________________________________________

Employer Address _________________________________________________ City, State & Zip ________________________________________________________

OTHER PARENT/GUARDIAN INFORMATION

Name__________________________________________________________________________________________________________________

Address____________________________________________________ City, State & ZIP______________________________________________________________

Relationship to Patient __________________________________ Employer______________________________________________

Employer Address _________________________________________________ City, State & Zip ________________________________________________________

SS#___________________________________ Birth date___________________________________ Sex: M/F______________

(2)

PRIMARY INSURANCE

Name of Insurance Company________________________________________________________Policy Holder_____________________________________________

Pt. Relation to Policyholder______________________________________ID#________________________________Group#__________________________________

Ins. Phone No._______________________________________ Policyholder’s Birth date__________________________________ Sex: M/F____________________

SECONDARY INSURANCE

Name of Insurance Company______________________________________________________ Policy Holder_____________________________________________

Pt. Relation to Policyholder______________________________________________ ID#_______________________________ Group#________________________

Ins. Phone No.______________________________________ Policyholder’s Birth date____________________________________ Sex: M/F____________________

HAC Registration

Date Requested

__________________

Medical Record No. ______________

D.O.B. _________________________

S.S. # ___________________________

Acct. # __________________________

Date Completed

__________________

Sentara Dominion Health Medical Associates

(3)

January 2015

Consent to Treat

I, the undersigned, hereby consent to and authorize the administration and performance of all treatments, the administration of any needed anesthetics; the performance of such procedures as may be deemed necessary or advisable in the treatment of this patient, the use of prescribed medication; the performance of diagnostic procedures; the taking and utilization of cultures and performance of other medically accepted laboratory test, all of which in the judgment of the attending physician or their assigned designees, may be considered medically necessary or advisable.

I fully understand that this consent applies to all Sentara Dominion Health Medical Associates affiliate practices. Practices included in Sentara Dominion Health Medical Associates are Sentara Halifax Family Medicine, Sentara Volens Family Medicine, Sentara Chase City Family Medicine, Sentara Clarksville Family Medicine, Sentara Southern Virginia Orthopedics, Sentara Southern Virginia Ear, Nose & Throat, Sentara Halifax Neurology, Sentara Halifax Urology, Sentara Southside Hematology & Oncology, Sentara Halifax Dental Clinic, Sentara Halifax General Surgery.

I fully understand that this consent is given in advance of any specific diagnosis or treatment. I intend this consent to be continuing in nature even after a specific diagnosis has been made and treatment recommended. The consent will remain in full force until revoked in writing.

I hereby authorize Sentara Dominion Health Medical Associates affiliate practices to release medical information to any of my physicians or insurance companies that may be pertinent to my case. I hereby authorize payment directly to Sentara

Dominion Health Medical Associates affiliate practices of benefits otherwise payable to me. I hereby authorize release of my medical records to third party insurers or other authorized persons to whom disclosure is necessary to establish or collect a fee for the services provided. I understand that I am financially responsible for charges not covered by this authorization. A photocopy of this authorization shall be considered as valid as the original. Further, I acknowledge that if I am indebted for past due charges that I am financially responsible for those charges also.

I consent and authorize Sentara Dominion Health Medical Associates affiliate practices to collect my personal medical information in order to obtain and maintain on file the information necessary to verify and process electronic prescriptions. The received information can include prescription insurance eligibility, prescription insurance claims history, and prescription insurance formulary files

I consent and authorize Sentara Dominion Health Medical Associates affiliate practices to transmit prescription information to the pharmacy of my choice through a third party intermediary operating under a business associate agreement with the electronic prescription software vendor.

I further consent to these options

: Publish Data to Relay Health YES NO Transmit Data to Immunization Registry YES NO Receive Immunization Reminders from the Registry YES NO Should the Immunization Registry Protect Data YES NO Mail Order Prescriptions Preferred YES NO Preferred Method of Contact: Mail/Letters Phone Call Relay Health No Preference

MEDICARE PATIENTS: I authorize Sentara Dominion Health Medical Associates affiliate practice to release medical

information about me to the Social Security Administration or its intermediaries for my Medicare claims. I assign the benefits payable for services to the appropriate Sentara Dominion Health Medical Associates affiliate practice.

In accordance with the provisions of Section 32.1-45.1 of the Code of Virginia, (whenever any healthcare provider, or any person employed by or under the direction and control of a health care provider, is directly exposed to body fluids of a patient in a manner which may, according to the current guidelines of the Centers of Disease Control, transmit human immunodeficiency virus), the patient whose body fluids were involved in the exposure shall be deemed to have consented to testing for infection with human immunodeficiency virus.

If there is an exposure, and the patient’s test is positive, the attending physician will notify the patient, any person exposed and the Virginia Health Department and appropriate counseling will be offered.

I certify that I have read and fully understand the above statements and consent fully and voluntarily to its contents. Patient’s Signature (or responsible party): ________________________________________________________ Date: __________________________________

(4)

Revised January 2015

Consent to Treat a Minor

I (we), the undersigned parent(s) or legal guardian(s) of ___________________________________, a minor, hereby consent to and authorize the administration and performance of all treatments, the administration of any needed anesthetics; the performance of such procedures as may be deemed necessary or advisable in the treatment of this patient, the use of prescribed medication; the performance of diagnostic procedures; the taking and utilization of cultures and performance of other medically accepted laboratory test, all of which in the judgment of the attending physician or their assigned designees, may be considered medically necessary or advisable.

I (we) fully understand that this consent applies to all Sentara Dominion Health Medical Associates practices.

I (we) fully understand that this consent is given in advance of any specific diagnosis or treatment. I (we) intend this consent to be continuing in nature even after a specific diagnosis has been made and treatment recommended. The consent will remain in full force until revoked in writing.

I (we) hereby authorize Sentara Dominion Health Medical Associates affiliate practices to release medical information to any of the patient’s physicians or insurance companies that may be pertinent to his/her case. I (we) hereby authorize payment directly to Sentara Dominion Health Medical Associates affiliate practices of benefits otherwise payable to me (us). I (we) hereby authorize release of his/her medical records to third party insurers or other authorized persons to whom disclosure is necessary to establish or collect a fee for the services provided. I (we) understand that I (we) am (are) financially responsible for charges not covered by this authorization. A photocopy of this authorization shall be considered as valid as the original. Further, I (we) acknowledge that if I (we) am (are) indebted for past due charges that I (we) am (are) financially responsible for those charges also.

I (we) consent and authorize Sentara Dominion Health Medical Associates affiliate practices to collect the patient’s personal medical information in order to obtain and maintain on file the information necessary to verify and process electronic prescriptions. The received information can include prescription insurance eligibility, prescription insurance claims history, and prescription insurance formulary files.

I (we) consent and authorize Sentara Dominion Health Medical Associates affiliate practices to transmit prescription information to the pharmacy of my (our) choice through a third party intermediary operating under a business associate agreement with the electronic prescription software vendor.

I further consent to these options: Publish Data to Relay Health YES NO Transmit Data to Immunization Registry YES NO Receive Immunization Reminders from the Registry YES NO Should the Immunization Registry Protect Data YES NO

Mail Order Prescriptions Preferred YES NO

Preferred Method of Contact: Mail/Letters Phone Call Relay Health No Preference

In accordance with the provisions of Section 32.1-45.1 of the Code of Virginia, (whenever any healthcare provider, or any person employed by or under the direction and control of a health care provider, is directly exposed to body fluids of a patient in a manner which may, according to the current guidelines of the Centers of Disease Control, transmit human immunodeficiency virus), the patient whose body fluids were involved in the exposure shall be deemed to have consented to testing for infection with human immunodeficiency virus.

If there is an exposure, and the patient’s test is positive, the attending physician will notify the patient’s parent or legal guardian, any person exposed and the Virginia Health Department and appropriate counseling will be offered.

I (we) certify that I (we) have read and fully understand the above statements and consent fully and voluntarily to its contents.

Patient Date of Birth:

Signature

Date

Parent

(5)

FINANCIAL POLICY

Sentara Dominion Health Medical Associates

It is the policy of SDHMA to have a financial policy that clearly outlines patient and practice financial responsibilities.

We are committed to providing our patients with the best possible medical care in a comfortable, personal and cost

effective manner.

Payment is expected at the time of service.

Payments made to SDHMA practices may be made by cash, check, or credit. Patients seen at the practice for their first

visit are required to pay their responsible balance in full. All co-insurance and deductible amounts are due at the time of

service. We do our best to include all charges at the time of service. Occasionally, charges may be added or modified

after your visit.

Insurance Billing

Insurance claims are filed as a courtesy to our patients. You are expected to pay your co-insurance and the balance for

any non-covered services at the time of service. We expect payment in full within 60 days for services billed to

insurance.

It is your responsibility to pay any balance older than 60 days

and to follow up with your insurance

company for reimbursement. If we receive a payment from your insurance company after your balance has been paid,

we will issue you a refund.

It is your responsibility

to contact your insurance company if a claim is denied, paid at a

lower rate than you expected or if it has not been paid within 60 days. If we have made an error, we will gladly resubmit

a corrected claim.

Third Party Litigation

Our office will not become involved in disputes arising from Third Party Claims (i.e., automobile accidents, liability

claims, Worker’s Compensation) with the exception of Medicare or Medicaid.

Credit

Patients who are financially able are expected to pay for medical services. Special consideration will be made

to patients who are financially unable to pay for medical services. Budget and payment plans are available

for accounts based on individual needs.

Financial assistance is available for qualified patients. If you feel that you may qualify for assistance, please

notify the front office staff.

Adequate information will be obtained on each new patient so that the account can be processed properly.

Details of when and how the fees for services are to be paid will be on an individual basis.

Itemized bills are available per patient/guarantor request

After carrying out all our policies on granting credit, we will take the necessary steps within the realm of

ethical medical public relations to seek payment from those who are able to pay. We do this in fairness to

our patients who pay their accounts.

(6)

Revised June 2015

2

Collection Accounts

Accounts with balances over 90 days will be turned over to a collection agency unless you are making timely payments

on an approved payment plan. A $70 deposit is required for each office visit for any SDHMA collection accounts. The $70

deposit also applies to collection accounts that have been processed for any legal proceedings until satisfied.

Bankruptcy Accounts

A $70 deposit is also required for all Bankruptcy accounts, in order to re-establish credit within SDHMA facilities. This will

be required for as long as deemed necessary per SDHG discretion, to collect all deductibles and copays to be determined

when insurance is verified during the check in process.

Credit Balances/Refunds

Patient refunds will not be processed until all active or past due accounts are paid in full. Refunds less than $15.00 will

not be refunded unless specifically requested by the patient/guarantor or insurance company.

FINANCIAL AGREEMENT

I have read the policies above and understand them.

I agree to promptly pay all fees and charges for treatments provided to me and/or my family.

All insurance payments for services rendered are assigned to this office.

I understand that it is my responsibility to contact my insurance company should a claim be denied or not

paid in full.

I promise that I will pay all charges in full within 60 days after receipt of insurance payment.

I understand that charges may occasionally be added or modified by my clinician.

I understand that I am financially responsible for all charges, whether or not they are covered by my

insurance.

I authorize this clinic to release to my insurance carrier any medical information needed to obtain payment

for services rendered.

I understand that if I disagree with any charges, I will contact this office in writing within 30 days of the

billing date.

If my outstanding balance has to be referred to a collection agency or attorney for collection, I agree to pay

all reasonable collection costs including late charges, interest, court costs and/or attorneys fees.

NOTICE

Do not sign this agreement before you read and agree to the conditions set forth above. You may request a copy of

this agreement for your records.

Signature

_______________________________

Relationship

____________________________

Patient/Responsible Party if minor

Date _____________________________________

(7)

Revised 6/2015

Dear Patient:

All affiliated physician practices of Sentara Halifax Regional Hospital implemented a Patient Financial Assistance Policy. Qualification for financial assistance is determined by the Federal Poverty Guidelines. Should you wish you to apply, please complete the attached Patient Financial Assistance Application (PFAA) and return within 30 days with required supporting financial documentation related to household income and dependents. The acceptable types of proof of income are indicated on the application. These MUST be included for consideration. If no income exists, the patient or responsible party is required to sign a statement of no income.

FEDERAL POVERTY INCOME GUIDELINES (FPG)

Household Size 100% 150% 175% 200% 225%

1 $11,770 $17,655 $20,598 $23,540 $26,483

2 $15,930 $23,895 $27,878 $31,860 $35,843

3 $20,090 $30,135 $35,158 $40,180 $45,203

4 $24,250 $36,375 $42,438 $48,500 $54,563

5 $28,410 $42,615 $49,718 $56,820 $63,923

6 $32,570 $48,855 $56,998 $65,140 $73,283

7 $36,730 $55,095 $64,278 $73,460 $82,643

8 $40,890 $61,335 $71,558 $81,780 $92,003

Once your application has been processed, our office will notify you by letter of the results. If a discount is approved, your account will be adjusted appropriately. The approved discount is effective for a period of 12 months from the date of the application. It is the patient’s responsibility to reapply once the application has expired.

You are expected to pay a minimum of $25 for family practices and $50 for specialty practices at the time of service. You are responsible for any remaining balance once your application is processed and adjustments have been made to your account. SDHMA reserves the right to designate certain services which are not subject to this charity care policy. Granting of charity care is contingent upon satisfactory payment arrangements on any remaining non-charity portion of the bill. Failure to honor payment arrangements on amounts exceeding the charity adjustment may result in the total charity care being revoked.

This discount applies to:

Sentara Chase City Family Medicine Sentara Clarksville Family Medicine Sentara Halifax Family Medicine Sentara Volens Family Medicine

Sentara Halifax Urology Sentara Southern Virginia Ear, Nose, & Throat Sentara Southern Virginia Orthopedics Sentara Halifax Neurology

Sentara Southside Hematology & Oncology Sentara Halifax General Surgery Sentara Halifax Pediatrics

This policy establishes the framework pursuant to SDHMA that will identify patients that may qualify for charity care; provide charity care; and account for charity care in accordance with the requirements set forth in the Virginia Code and consistent with generally accepted accounting practices. The determination of eligibility for reduced fee care only covers physician services. This does not cover charges billed separately by Sentara Halifax Regional Hospital or private physicians, including radiologists.

Effective June 1, 2015 non-medically necessary procedures and drug testing will not be a covered service under the PFAA.

Thank you for allowing the physicians and staff of Dominion Health Medical Associates the opportunity to serve your health care needs.

(8)

Reviewed By: __________

Date: __________

PATIENT FINANCIAL ASSISTANCE APPLICATION

Today’s Date:

Account #:

Name of Practice:

Patient’s Name:

First Middle Last

Guarantor’s Name:

First Middle Last

Address:

Phone:

Number of Dependents:

(including yourself, spouse, children under 21 years of age, unless FT student)

Name

Relationship

Age

1. _

2. 3. 4. 5. 6.

Guarantor’s Total

Spouse’s Total

Monthly Income

*

:

Monthly Income

*

:

Other Income

*

:

Do You File Taxes?: YES

NO

**In order to be considered for discount, copies of most recent tax return or two most recent check stubs, SSA benefit

letters, or any other source of income

FOR ALL HOUSEHOLD MEMBERS

must be included and attached to this

application.**

Authorization

I/We authorize Sentara Dominion Health Medical Associates to verify all information contained in this financial

statement. Everything on this financial statement is correct to the best of my knowledge.

Signature:

Date:

Excess Income:

DO NOT WRITE BELOW THIS LINE. FOR OFFICE USE ONLY.

Total Annual Income:

$

Recommendation for Financial Assistance

Charge

Discount

100%

75%

50%

25%

Office Staff

Date

(9)

SUMMARY NOTICE OF PRIVACY PRACTICES

This is a summary and the detailed notice describes how medical information about you may be used and

disclosed and how you can get access to this information. Please review it carefully.

Sentara collects health information from you and stores it in a chart and on a computer. This is your medical

record. The medical record is the property of Sentara, but the information in the medical record belongs to you.

Sentara protects the privacy of your health information. The law permits Sentara to use or disclose your health

information for the following purposes:

Treatment :

Example: a Sentara nurse may read your medical chart in order to care for you

Payment:

Example: We may send information about you to your insurance company in order to get

paid.

Regular Health Care Operations:

Example: We may provide health information to students who

are authorized to receive training in our facility.

As a Patient you have the following rights:

R i g h t t o N o t i c e o f P r i v a c y P r a c t i c e s

R i g h t o f a c c e s s a n d i n s p e c t i o n

R i g h t t o a m e n d

R i g h t t o a u t h o r i z e n o n - t r e a t m e n t u s e s

R i g h t t o a c c o u n t i n g o f d i s c l o s u r e s

R i g h t t o r e q u e s t r e s t r i c t i o n s o n u s e

R i g h t t o r e q u e s t a l t e r n a t i v e c h a n n e l s o f c o m m u n i c a t i o n

R i g h t t o c o m p l a i n t o e n t i t y o r H H S

Effective Date of this notice: 04/14/2003 Updated August 2013.

ACKNOWLEDGEMENT OF RECEIPT

This is to acknowledge that I have received this Summary Notice of Privacy Practices and been offered a

written copy of the Sentara Notice of Privacy Practices or to access via the internet.

http://www.sentara.com/Policies/Pages/WebSitePolicies.aspx

or

http://www.hrhs.org

Name: ___________________________________________________________

Signature: ____________________________________________Date: __________________

Relationship if other than patient: ______________________________

Acknowledgement of Receipt

Notice of Privacy Practice

Rev. 1/15 Pg 1 of 1

(10)

Reviewed 1/15

PERMISSION TO DISCUSS PERSONAL HEALTH INFORMATION (PHI)

Patient Name: _________________________________________________________________________

Date of Birth: _____________________________________

Account Number: _________________________________

NAME

RELATIONSHIP

________________________________________________________

__________________________

________________________________________________________ _________________________

________________________________________________________ _________________________

________________________________________________________ _________________________

________________________________________________________ _________________________

________________________________________________________ _________________________

Signature of Patient, Parent or Guardian:____________________________________________________

Date: ______________________________________________

In order to obtain information by telephone, the party calling the practice must share the patient identifier with

the staff.

(11)

DOB:

Age:

Date

Dose: Example: 81 mg

Revised January 2015

PRESENT MEDICATIONS

Surgeon

Today's Date:

Treating

Physician

List ALL medications that you are currently taking, including prescriptions,

"over-the-counter" medications, vitamins and herbal supplements.

Name of medication: Example: Aspirin

Frequency: Example: one tablet daily

Substance

HEALTH HISTORY

NAME:

List all past surgeries (be as specific as possible), include the date of

the procedure (estimate if not known).

Example: ACL repair to right knee 1998, Hysterectomy 2009

List ALL of your medical diagnoses/problems.

Example: High Blood Pressure, Diabetes, Anemia

Onset Date

Reaction

ALLERGIES

Severity

PAST MEDICAL HISTORY

(12)

Revised 6/2015

My Halifax Medical Record

My Halifax Medical Record is your online resource for accessing your health information securely and

privately.

By using this resource, you are able to maintain a secure, electronic file of you and your family’s personal

health information and stay informed about events to help you focus on good health.

To sign up, simply provide us with the information requested below and we will get you started.

In a few days you will receive an email from us. All you have to do is open and follow the easy

instructions for getting connected. Soon, our front office, nurses, office manager and your health care

provider will only be a click away.

To learn more visit

www.sentara.com

and click on the

Patient Login

button located on the top of the

page.

Patient name

E-mail address

Provider’s name

(13)

January 2015

No Show Policy

Primary Care Offices

It is the policy of Sentara Dominion Health Medical Associates to monitor and manage

appointment no-shows. Any patient who fails to arrive for a scheduled appointment or

cancels an appointment less than 24 hours prior to appointment is considered a

no-show. A patient who

is a no-show more than three times in one year will be dismissed from the Practice.

Procedures

1. A patient is notified of the no-show policy at the time of initial registration. The

no-show policy is provided in writing upon the patient’s arrival.

2. A patient’s appointment status is automatically or manually updated by marking

the system “N” for no-show when patient cancels an appointment within 24 hours

prior to the scheduled appointment.

3. By the end of the same day the appointment is missed, the provider will review

the patient’s chart.

4. “No-Show” is noted in the patient’s chart and the provider determines the

following:

a. No Follow-Up Necessary

b. Follow-up Urgent—locate patient immediately

c. Follow-up necessary—contact patient and schedule visit in

____________ days

5. If this is a patient’s first missed appointment, the Practice will attempt to call the

patient. If the patient cannot be reached, a letter will be mailed to the patient.

6. If this is a patient’s second missed appointment, the Practice will mail a letter to

the patient.

7. If this is a patient’s third missed appointment, the patient will be dismissed from

the Practice and cannot schedule an appointment with any other SDHMA primary

care practice.

References

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