Software Engineer
S Loyalty is looking for enthusiastic software engineers who want to build world class
Internet / Cloud products. We have a highly focused team committed to building
applications that have meaningful and disruptive impact. At the same time, we have a high
bar for engineering quality and process, often obsessing over code quality.
Responsibilities:
As a software engineer of the core product team, you are responsible for:
● Designing the technical aspect of the system based on product requirements;
● Writing code to implement the system, including user interface, frontend, and
backend;
● Conducting data analysis and discovering insights from massive data;
● Installing and configuring components of the system and ensuring its continuous
operations;
● Performing benchmarking and improving the performance of the system;
● Troubleshooting and resolving technical issues of the system.
Requirements:
● Bachelor's degree or above in computer science or other technical discipline;
● Good understanding of algorithms and objectoriented design principles;
● Hands on experience in team programming projects, preferably using Git or other
source control systems;
● Proficiency in one or more programming languages, preferably Python and
JavaScript;
● Mastering of logical and analytical skills and passion in creating new things;
● Ability to work and excel in a fast paced environment.
To apply, please send your resume to [email protected].
Customer Success Manager
S Loyalty is looking for problem solvers who are passionate about delivering customer
happiness. Customer Success Managers (CSMs) liaise with our customers, maintains a
close pulse on what customers want and provide feedback to the core team on how to add
value and improve the customer experience.
Responsibilities:
As a Customer Success Manager (CSM), you are responsible for:
● Working closely with customers and team members to resolve any business or
technical issues that may arise;
● Engaging customers as appropriate throughout the customer lifecycle to ensure
customer satisfaction;
● Managing customer communications such as announcing the release of new
product features and functionality;
● Providing feedback to the product and development team on customer needs and
new feature requests;
● Continuously optimizing process to improve the Customer Success function.
Requirements:
● Exceptional communication skills with the ability to grasp complexity and formulate
and articulate solutions;
● Enthusiastic problem solver with strong empathy for customer needs;
● Highly analytical with the ability to work in a fast paced environment.
Product Manager
S Loyalty is looking for enthusiastic product managers who want to build world class
Internet / Cloud products. We have a highly focused team committed to building
applications that have meaningful and disruptive impact. As such, we are looking for
product managers who value product quality and has a strong desire to help drive product
development and innovation.
Responsibilities:
As a product manager, you are responsible for:
● Defining the product roadmap by working closely with both customers (e.g., gather
customer feedback, prioritize features, etc) and the development team;
● Drafting requirements, design specifications and user flows (e.g., wireframing) for
the development of new product features;
● Working closely with designers, engineers and members of customer success to
iterate and continuously enhance existing products;
● Managing outreach and customer communications involving the product (e.g.,
announcement of new product and feature launches);
● Conducting strategic analysis to further market development and product vision.
Requirements:
● Highly collaborative with the ability to work in a fast paced environment;
● Experience or demonstrated passion for working with Internet / Web products;
● Exceptional ability to grasp complexity and communicate/articulate value.
To apply, please send your resume to [email protected].
Marketing & Community Manager
S Loyalty is looking for an experienced marketing and community manager to lead content
creation and value add for our merchant community. As we have a global customer base,
the marketing & community manager needs to develop and drive a global marketing
strategy to ensure that we are delivering content that is relevant and useful to our broad
community of users.
Responsibilities:
As the marketing & community manager, you are responsible for:
● Publishing major company communications such as the announcement of new
product features and relevant customer communications;
● Engaging our customer base and actively manage communities to facilitate and
help merchants get the most out of our products;
● Developing the content strategy for our global merchant community and drive
execution of content creation and delivery to add value to the community;
● Managing any company events and press releases;
Requirements:
● Enthusiastic technology and product evangelist with exceptional communication
skills;
● Strong writing ability with previous experience in digital content creation;
● Passion for working with others and building community engagement.
User Interaction Designer (UI/UX)
S Loyalty is looking for user interaction (UI/UX) designers who obsess over product
interfaces and product details. Our UI/UX designers are artists who constantly strive for
simplicity and desire to leave users with rewarding product experiences.
Responsibilities:
As a UI/UX designer, you are responsible for:
● Working closely with the product, development and Customer Success team to turn
product specifications into user flows and user interfaces;
● Defining user flows and creating high fidelity wireframes for our development team;
● Staying uptodate on usability trends and constantly revisiting and improving the
existing product user interface;
● Run usability tests to ensure that the customers are able to easily take full
advantage of our products.
Requirements:
● Strong experience with UI/UX design for cloud/SaaS applications;
● Exceptional ability to simplify product complexity into a straightforward user
experience;
● Desire to design and build products that serve a global community of users.
To apply, please send your resume to [email protected].
