Drive improvement in business performance through adopting the fundamental
principles of a balanced scorecard and integrated key performance indicators
A Basic Guide to Implementing Effective Score-cards and Key Performance
Indicators
Course Introduction
The Balanced Scorecard Essentials and Key Performance Indicator course is an interactive knowl-edge-sharing course that has been structured to provide attending delegates with a high-level practical understanding of how balanced scorecard systems and integrated key performance indicators (KPIs) con-tribute to improved organisational performance.
The course will cover the key concepts and constituents of the balanced scorecard and provide insight into how the scorecard promotes achieving business strategies. It also covers the fundamental aspects related to creating meaningful KPIs and monitoring systems.
The course will guide you in the design and implementation, or improvement, of effective and strategical-ly aligned balanced scorecard systems and teach you how to improve organisational performance through an understanding of key topics including:
Basic elements and concepts of balanced scorecards
Formulating and implementing strategically-aligned balanced scorecard systems
Overcoming the challenges and barriers in designing, implementing and managing balanced score card systems
The development of effective integrated customer measurements The development of effective integrated financial measurements
The development of effective integrated internal process measurements The development of effective integrated learning and growth measurements Adopting fundamental KPIs
Designing multi-layered monitoring systems that promote strategic and operational management decision-making processes
Course Director
Bill Butler
HR BALANCED SCORECARD &
HR KEY PERFORMANCE INDICATORS
MEASURING HR
Key Learning Objectives
1. Understand the basic concepts ofthe balanced scorecard and how it drives improved organisational performance
2. Obtain insight into how key non-financial measurements can be used to promote improved financial performance
3. Improve the effectiveness of balanced scorecard systems through ensuring a link to the organisational strategy
4. Acquire an understanding of the key components of the balanced scorecard
5. Improve business performance by establishing integrated key
performance indicators 6. Adopt effective methods to
monitor score card elements at a strategic, operational and tactical level
Who Should Attend
Business executives and senior manag-ers
Strategic managers Business analysts Planning staff
Business professionals responsible for balanced scorecard systems design and implementation
Bill is director and principal consultant of Academy of Train-ing, a company which specializes in training workshops, consultancy services and conference addresses. Bill has a wealth of training experience gained in a variety of organi-zations and cultures following his entry into the personnel development field. Prior to this he was General Manager of the New Zealand Institute of Chartered Accountants, a major professional body with over 40,000 members.
Bill adopts a consultative and interactive approach to all his training, drawing on the work environment, examples and experience of all participants. He has a strong background in management and with his qualifications in Accounting, Business Management and Psychology, he is able to present to a diverse range of programs to Directors and Senior Man-agement and support staff alike.
Specialized on given Courses
Key Account Management Course Best Selling
Advanced Negotiation Skills
Decision Making for CEOs & Management Management & Leadership Skills Masterclass
Course Facilitator
Introduction
The four legs of the scorecard
• The customer as a critical component • Sustaining financial wellbeing
• Creating value in internal processes • Learning as a key performance driver
The link between organisational strategies and the balanced scorecard
Developing strategy maps
Group Exercise
Creating a strategy map to support the determination of key scorecard measures
Creating valuable monitoring and
measurement structures Planning for the
balanced scorecard
• Key planning elements
• Improving the effectiveness of scorecards
Implementing balanced scorecards
• Promoting scorecards • Communication
The Customer leg
Understanding customer views
Using information to improve customer satisfaction Linking customer measures to strategy
Creating customer scorecards Building customer dashboards
Group Exercise
Identifying customer measures and determining associated key performance indicators
The Financial leg
Understanding what constitutes key financial measurement Using information to improve the organisation’s competitive positioning
Linking financial measures to strategy Creating financial scorecards
• The right measures
• Interpreting financial measures
Building financial dashboards
Group Exercise
Identifying financial measures and determining associated key performance indicators
The Internal Process leg
Understanding how the measurement of internal processes influences performance
Using information to drive continuous business improvement
Linking internal process measures to strategy Creating internal process scorecards
• The right measures
Building internal process dashboards
Group Exercise
Identifying internal process measures and determining associated key performance indicators
The Learning and Growth leg
Understanding how productivity influences competitive positioning
Linking learning and growth measures to strategy Creating learning and growth scorecards
• The right measures
• Interpreting learning and growth measures
Building learning and growth dashboards
Group Exercise
Identifying learning and growth measures and determining associated key performance indicators
Course Outline
Importance of measuring HR performance
What to measure in HR
Establishing and defining key performance Indicators
Tracking performance in core functions from Recruitment to Health and Safety, Performance and Training
Successfully Organized 1 Day Masterclass on
Advanced Negotiation Skills for Success
For registration(s) send us your Participants Name, Designation email, address & cell numbers Also please provide us organization’s NTN #
[email protected]
Quickbiz Group Office No. 403 Tahir Plaza, Sultan Ahmed Road, Block # 7 & 8 JCHS, Karachi. Contact: 021-34209142 Mobile: +92-343-2508186,
+92-300-8294943 www.quickbizgroup.com
Quickbiz Cancellation Policy:
Substitutions are welcome. cancellation must be confirmed by email. For
Cancellation made in the 05 working days to the workshop, no refunds will be given. Course Fees:
Date & Venue:
5 April-2016 Movenpick Hotel Karachi
7 April-2016 Royal Palm Golf Club Lahore
44,000/=
(exclusive of GST)
