Group Quality
Manual
GRP_QPM_MNL_01E
Our success depends on the satisfaction of our customers. We must all strive together to become the Geoscience partner of choice. It is critical to listen to our customers’ needs and respond with speed, ingenuity and flexibility. We must equally listen to their feedback and use this both to commend our staff and to ensure we have the improvement plans in place to better address their requirements in the future.
Continually increasing our clients’ satisfaction is essential to the on-going success of our business. We must also focus on project management, ensuring that our processes are lean and effective, and that our costs are managed in line with our objectives. This includes the operational costs associated with non-quality.
I strongly believe that a robust quality management system plays a significant role in helping us achieve our ambitions, as a fully integrated Geoscience company bringing value to our customers across all aspects of natural resource exploration and exploitation.
Through our transverse Global Operational Excellence Function, we will share our Group quality strategy, strengthen transverse processes and coordinate the quality activity across the Group.
Within each Division and Business Line, our Quality Management Systems must provide a platform for improving our clients’ experience with CGG and effectively address our risks. Business Line quality audit programs must be focused on identifying improvement opportunities and management reviews must use measurable performance metrics to ensure we are able to learn and continually improve from our actions.
Delivering improvement requires commitment from us all. With each person doing their part and working together as a team along with a shared goal and ambition, we can achieve our vision.
Management Commitment
Table of Contents
Management Commitment, A Foreword from Our CEO
3
Scope and Management
5
Purpose
Scope
Control and Distribution of this Manual
Core Business
6
Equipment
Acquisition
Geology, Geophysics and Reservoir
Organization 10
Quality Management System & Quality
11
Mission, Vision and Values
Quality Policy
Key Business Processes
12
The CGG Quality System is built around two types of processes
The Reference System Applies to
Management Principles
14
The Quality Organization
16
External Certifications
17
Acquisition Division
Equipment Division
Control and Distribution
of this Manual
This manual is updated by the Group Quality Processes Manager each time there is a significant change to the Quality Management System. It may be freely distributed to clients, company personnel and all other interested parties.
This manual is published on the Group Documentation Management System (G-DMS) to facilitate access by all employees.
Readers are encouraged to report any suggestions for improvement or concerns.
Scope and Management
Purpose
The purpose of this Quality Manual is to present the CGG Group, its organization and quality management approach.
Scope
This manual is applicable to all Divisions and Business Lines of CGG: Equipment Acquisition • Marine • Land • Airborne
Geology Geophysics and Reservoir • Subsurface Imaging
• Multi-Client & New Ventures • Robertson
• Hampson-Russell • Jason
Core Business
CGG is a fully integrated Geoscience company providing leading geological, geophysical and reservoir capabilities to its broad base of customers primarily from the global oil and gas industry. Through its three complementary business divisions of Equipment, Acquisition and Geology, Geophysics & Reservoir (GGR), CGG brings value across all aspects of natural resource exploration and exploitation. CGG employs 10,000 people around the world, all with a Passion for Geoscience and working together to deliver the best solutions to its customers.
Equipment
The Equipment Division working under the Sercel brand designs, manufactures and supports a full range of high-tech integrated equipment for hydrocarbon exploration and production in land, transition zone, ocean-bottom cable, marine and downhole environments.
Our engineers and technicians apply the skills they have acquired through long-standing R&D work and experience in the field to constantly push back the limits of seismic acquisition.
Acquisition
MarineOur Marine Business Line provides a full range of 3D and 2D marine seismic services, principally in the Gulf of Mexico, the North Sea and off the coasts of West Africa and Brazil, as well as in the Asia-Pacific region. Marine also have expertise in frontier areas and have been pioneering in the Arctic seas and the East coast of Africa. They undertake both contract and multi-client marine seismic surveys. The Business Line also conducts marine gravity and magnetic data acquisition and processing services to the oil and gas industry, services include global potential field methods interpretation.
Land
Land acquisition includes all seismic surveying techniques where the recording sensor is in direct contact with the ground. Our Land Business Line offers integrated services, including the acquisition and onsite processing of seismic data. We undertake land surveys on both a contract and multi-client basis.
The Land Business Line is a significant seismic acquisition contractor worldwide, particularly in areas requiring specific technologies (such as the high-channel count crews in the Middle-East) and operational expertise (such as in the arctic). Land has developed partnerships with local industry-related companies in several countries, including Saudi Arabia, other Gulf Cooperation Council (GCC) countries, Indonesia and Colombia. CGG contributes international expertise, technical know-how, equipment and experienced personnel to these partnerships as needed, while local partners provide their logistical resources, equipment and knowledge of the environment and local market.
Airborne
Airborne provides a full range of airborne geophysical services using both fixed-wing and helicopter platforms on a global basis. The Airborne Business Line is the largest airborne geophysical service provider in the world, and the only service provider that offers a complete portfolio of airborne geophysical techniques in every major market area. Airborne maintains a fleet of specially modified aircraft with proprietary geophysical sensor systems for electromagnetic, gravity & gravity gradiometry, magnetic, and/or radiometric data collection for the mining, oil and gas, engineering, and environmental and geomapping markets. The Airborne services cover a complete workflow from geophysical instrument design and manufacture, aircraft integration, survey planning, acquisition, data processing, and interpretation of results.
Core Business
Geology, Geophysics and Reservoir
Subsurface ImagingSubsurface Imaging processes seismic data acquired by our land and marine seismic acquisition crews as well as seismic data acquired by non-affiliated third parties. Wide-azimuth and high-density acquisition trends in marine and land seismic data have been a significant source of the growth in demand for our subsurface imaging services. In addition, Subsurface Imaging reprocesses previously processed data using new techniques to improve the quality of seismic images.
Multi-Client & New Ventures
Our Multi-Client and New Ventures Business Line is responsible for developing and managing the CGG multi-client library including prospect identification, acquisition and processing of new programs and sales and licensing. This Business Line is also in charge of developing and implementing new business models related to non-exclusive seismic data.
Robertson
Robertson delivers geological and geophysical data and services to the global oil and gas new ventures, exploration, appraisal, development and production industries. Robertson operates at all spatial scales, from the global to the
microscopic, and at all stages of the value chain, with a focus on upstream activities. Robertson creates differentiation through a unique combination of tightly linked and mutually beneficial proprietary consultancy services and multi-client activities, the latter including an important component of subscription products.
Geoscience and geospatial solutions derived from satellite remote sensing applications are also delivered to the oil and gas, renewable energy, water and environment, mining, water and environment, civil engineering, utilities, maritime, geo-hazards and risk market sectors.
Hampson-Russell
Hampson-Russell Software & Services creates and sells seismic reservoir characterization software products for geoscientists. Products focus on AVO, seismic inversion and rock property prediction from seismic attributes. A global services
organization provides a variety of geophysical services, similar in nature, but broader in scope than the commercial software offering.
Jason
Jason provides Reservoir Characterization Software and
Services. Jason designs, develops, and builds tightly integrated software applications that target the seismic to simulation (STS) products market. In addition, Jason provide project services using Jason technology and workflows to advance the growth and demand in this emerging and growing market.
Data Management Services
Data Management Services provide physical and digital storage of data for the Oil & Gas industry. In addition they also deliver services like data transcription, data conditioning, management of data and setting up data repositories for Companies and Governments.
CGG is organized into three Divisions (Equipment, Acquisition and Geology, Geophysics and Reservoir). Each Division contains several Business Lines, each of which is responsible for their entire core business at an international level. Within each Business Line, local business units manage operations at country level.
In addition, globally transverse Functions and Group Departments are in place, reporting directly to the CEO or a Corporate Officer. Their
Organization
role is to provide functional leadership and ensure consistency in practices between Divisions and Business Lines as well as providing a platform for global improvement.
Executive and management committees define global strategy and direction, which is communicated through Group Policies and Annual Objectives. Each Business Line is responsible for cascading objectives and ensuring that adequate processes and plans are in place to deliver the expected results.
Quality Management
System & Quality Policy
To achieve its objectives, the CGG Group has developed a Quality Management System based on:
• The Group Quality Policy and Annual Objectives • The management of key business processes • The definition of Group General Instructions
and procedures managed and controlled through a Document Management System • The Continuous Improvement Program • Quality and Performance scorecards This approach is in line with the CGG Vision, Values and Ethics.
Mission, Vision and Values
Our Mission
To create value by optimizing the discovery and the development of natural resources
Our Vision
To be the geoscience partner of choice Our Values
Powered by people, around the world, we: ... have a passion for innovation
... operate safely and with integrity in order to deliver sustainable performance By operating safely and with integrity we are applying our expertise and ingenuity to better assist our clients at every step in their quest to
Quality Policy
CGG is a fully integrated Geoscience company providing leading geological, geophysical and reservoir capabilities to its broad base of customers primarily from the global oil and gas industry. We are fully committed to working with our clients and suppliers:
• To create value by optimizing the discovery and development of natural resources and
• To achieve our vision of being the geoscience partner of choice
We commit to:
• Listen to our customers and exceed their expectations
• Continually improve our products and services leveraging our talents and technological developments
To achieve these aims, CGG management systems have been implemented in our Business Lines which comply with international standards and industry regulations.
Structured customer feedback, audits and management reviews are systematically used to ensure that our systems remain effective and capable of meeting management and customer expectations. We strive to continually improve the effectiveness of these management systems by setting measurable objectives, analysing feedback and acting on the results.
Key Business Processes
The CGG Quality System is built around two types of
processes:
• Client-Facing Processes, co-ordinated with project and program milestones, and conducted to provide clients with the products and services that meet their requirements and expectations
• Management and Support Processes, including all the activities required for managing the company, its resources and processes, and conducted in support of the operational processes
• Policies: The overall intentions and direction of the organization as formally expressed by the CEO
• Objectives: Defined annual goals set for specific management systems (Quality, HSE, Financial Security). They are aligned to the policies and comprise measurable targets
• Manuals: Framework documents that provide descriptions of the individual systems and subsystems that exist within CGG (e.g. Group Quality Manual)
• General Instructions: These are documents, issued by a Function or Group Department to describe how policy is to be executed. They apply to all CGG Group entities and define expected actions, roles and responsibilities
Management Request Products and Services Customers Sales Operations Support
Leadership & Management
Market products develop business Sell Products/Services Manage Multi-client surveys Acquire data Create Subsurface images Characterise
Reservoirs GeologicalServices ManufactureEquipment
Communication ResourcesHuman EnterpriceRisk Management
Legal
Services InternalControl ComplianceTrade
Technology Sourcing &Global
Supply Chain HSE, SD-SR Finance
Information Technology & Security Quality & Performance Facilities Best Practies Store Data Invoice
Customers PaymentReceive Recelve Products & Services Support Processes Operational Processes
Group Documentation Division/Business Line Documentation Standards and Regulations External Mission - Vision Values - Ethics Policies &
Objectives FinanceHuman Resources
HSE Legal Sourcing Quality Guidelines & Technical Notes
Objectives Reference Documents (Manual, Procedures) Records and Reports
General Instructions Manuals 1st Tier Processes Function/Department FIAHSE HUR FIAHSE HUR PUGOPM 2nd Tier 3rd Tier ISO , ICA O, OGP , IA GC, OSHA...
The Quality System also comprises the high-level policies, objectives, manuals and instructions defined to ensure optimal management of core processes.
The Reference System Applies to:
• Group governance documentation• Division/Business Line reference documentation
The Document Management System is managed by the Quality and Performance team within the Global Operational Excellence Function and published on the company intranet.
To ensure efficient management, document reference IDs are used to define document metadata and assist in control.
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Management Principles
Plan
Strong Management Commitment
The Executive Committees of CGG define the strategic objectives for the Group. The management teams of the Division, Business Lines, Functions and Group Departments develop the strategies necessary to reach the desired goals, including development of action plans and metrics to assess achievement.
For major improvement initiatives, a project sponsor or steering team is assigned to oversee the project, provide management support and visibly demonstrate commitment. For all projects, a leader (and support team) is assigned, responsible for deploying and implementing the plan.
Act
Product and Service Improvement is Key
Continuous improvement is at the heart of the CGG Quality Management System. This includes all activity implemented or planned to improve the quality of our products and services and enhance our client experience.
Our improvement loop is driven by customer feedback and the reporting of quality-related incidents and near misses. Improvement opportunities are also identified through reviews, internal audits and risk assessments.
CGG strives to ensure that actions taken to improve our products and services are efficiently handled, effective, sustainable and communicated across the organization. Within Business Lines, “Continuous Improvement Plans” are developed and managed to drive improvements in our products and services.
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Quality is Everyone’s Job
A rigorous project management approach is followed to ensure projects are delivered on time, to budget and meet stakeholder expectations.
Managers and project leaders, supported by members of the Quality and Performance department are responsible for deploying best practice in their teams.
To assist them, project leaders may develop deployment plans that comprise communication, training and coaching. CGG also has a voluntary group of project management mentors to assist inexperienced or accidental project managers.
Project leaders must also ensure that best practices
implemented are captured and adequately documented in the Group or Business Lines Documentation System to facilitate sharing and wider deployment.
Check
What Gets Measured, Gets Improved
Various means are used to detect and measure the effective deployment of strategy and improvement plans.
These include audits conducted by internal bodies, clients and third party certification bodies, client feedback, scorecards, internal surveys, etc.
Based on the results of these metrics, subsequent analysis is undertaken and reviewed by Division management in regular quality reviews.
The Quality and Performance department is one of the pillars of the Global Operational Excellence Function. The primary objective is to conduct a relentless effort to deliver high-quality services and products to our clients and to increase operational competitiveness.
The Group VP, Quality and Performance, leads a team of specialists in improving a range of transverse processes affecting multiple divisions. These include:
• Leading process-improvement initiatives • Developing and delivering quality training • Maintaining and controlling the
Documentation Management System. Managing the performance improvement system
Contact Details
Should you have questions or require more information on how quality is addressed within the CGG organization, please email:
The Quality Organization
Quality Managers within Divisions and Business Lines report functionally to the Group VP, Quality and Performance, and are responsible for the proper implementation of the Quality Management System and continuous improvement within their respective scopes.
These include:
• Leading quality teams to deliver high-quality services and products to our clients’ satisfaction. • Defining and delivering annual quality objectives
aligned to Group strategy
• Ensuring processes are in place for reporting and analysing nonconformities and client feedback. • Leading activities to assist operations reduce costs
arising from non-quality events
• Developing and deploying continuous improvement programs
• Conducting effective quality management reviews
• Developing and delivering annual quality audit programs
External Certifications
To demonstrate our ability to meet our clients’ requirements, we have obtained and maintain certification to ISO 9001:2008 for our Quality Management Systems in the following locations:
Acquisition Division
Marine AcquisitionISO 9001:2008
CGG Services SA
Acquisition and On-board Processing of Marine Seismic Data operated from the following offices. • CGG Singapore
• CGG Bergen, Norway • CGG Houston, Texas, USA • CGG Massy, France
Equipment Division
EquipmentISO 9001:2008
• Sercel, St. Gaudens, France • Sercel, Houston, USA • Sercel, Alfreton, UK • Sercel, Nantes, France • Sercel, Les Ulis, France • Sercel, Singapore
Geology, Geophysics &
Reservoir Division
Data Management Services
ISO 9001:2008
Data management archive services and
consultancy including exclusive & non-exclusive products to the oil and gas industries. The design, development and support of web-based applications and associated data loading: archiving for oil and gas data including rocks, hard copy and magnetic media.
• Data Management Services, Conwy, UK • Data Management Services, Calgary, Canada The provision of data management solutions for the oil and gas industry including archive storage and retrieval and digital conversion services. • Data Management Services, Houston, Texas,
USA
- Schulenburg & Houston sites
Services in the field of analog and digital data warehousing and conversion, information management and GIS data services for exploration, production and management of natural resources.
• Data Management Services, Leidschendam, Netherlands
Subsurface Imaging / Hampson-Russell
ISO 9001:2008
Seismic data processing services CGG Services
• UK Imaging Center, Crawley, UK
• Aberdeen Imaging Center, Aberdeen, UK • BP Dedicated Imaging Center, UK • Massy Imaging Center, Massy, France • Pau Imaging Center, Pau, France
• Shell Dedicated Imaging Center, Assen, Netherlands
• Muscat Dedicated Imaging Center, PDO, Oman • EAME Compute Hub, Redhill, UK
• Oslo Imaging Center, Oslo, Norway
• Statoil In-House Imaging Center, Stavanger, Norway
• Villahermosa Imaging Center, Villahermosa, Mexico • Swanley Imaging Center, Swanley, UK
Robertson
ISO 9001:2008
Geoscience: The provision of geoscience services and consultancy including exclusive and non-exclusive products to the upstream oil and gas industries.
Laboratory services for: Petroleum preparation and analysis for geological sciences.
• Robertson, Llandudno, UK • Robertson, Wallingford, UK
The collection, preparation & analysis ofgeological samples and the provision of geoscience services and consultancy including the sale of exclusive & non-exclusive products to the upstream oil and gas industries
• Robertson, Houston, Texas, USA
Information supplier and developer in the field of earth observation, remote sensing and digital cartography.
• NPA Satellite Mapping, Edenbridge, UK Petroleum geochemistry, surface geochemical surveys and environmental analytical services. • Geolab, Trondheim, Norway
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Houston, USA
10300 Town Park Drive Houston, TX 77072 USA Tel: +1 832 351 8300 Fax: +1 832 351 8701 Massy, France 27, avenue Carnot 91341 Massy Cedex FRANCE Tel: +33 1 64 47 30 00 Fax: +33 1 64 47 39 70
Local Contacts
Paris, France Tour Maine-Montparnasse 33, Avenue du Maine B.P. 191 75755 Paris Cedex 15 FRANCE Tel: +33 1 64 47 45 00 Fax: +33 1 64 47 34 31Worldwide Headquarters