Management Information Systems. Teamwork

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Full text

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Management Information Systems

Teamwork

Chapter 9

Technology Toolbox: SharePoint Technology Toolbox: NetMeeting Cases: Package Delivery

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Outline

How can information systems support teams of workers?

How many different ways are there to communicate with

team members? Which method is best for each type of

message?

How can several people work on the same documents?

How does an organization remember past events?

Where can you find a system that provides these

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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Teamwork

Dept Costs Labor

Mrkt 445 87 Prod 227 45 HRM 554 32 Projected Sales 0 200 400 600 800 1000

West East North South

New Maint. Tools Alpha Project Goals: Problems: Departments:

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Workgroups

Computers are increasingly used to support teamwork and workgroups. Data, comments, and analysis are created and shared through networks of computers.

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Communication Channels and Interruptions

Instant Message E-Mail

Phone Call

Physical Visit

Which type of interruption is the least disruptive for you? Need to finish your work. Need to help the team.

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Version Control

Region Sales Forecast North 235 312 South 334 416 East 116 268 West 645 879

Region Sales Forecast North 235 312 South 334 416 East 116 315 West 645 879

Region Sales Forecast North 235 294 South 334 418 East 116 145 West 645 806

Monday, initial version, Bob Jackson

Tuesday, new East forecast from marketing

Thursday, marketing implements a new forecasting formula

Region Sales Forecast North 235 312 South 334 416 East 116 315 West 615 798

Monday, CEO throws out marketing

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Information Rights Management

Document Protected Document (Encrypted) Workgroup server Information rights server Permission list User ID authentication Document Decryption key

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Business Process Management

Purchase Purchase Request Management approval Purchase $59,000 Power $6,000 Network $7,000 Room $12,000 Estimate $84,000 Cost analysis Project schedule

Multiple groups are involved in a major purchase. Costs and schedules are updated based on approvals. As

events are

completed other tasks are triggered automatically.

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GDSS Room

Group decision support systems can be used to coordinate meetings, record notes, take votes, and encourage participation. As shown in this system by Ventana corporation, each participant enters data in a PC, with summary results displayed on the central screen.

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GDSS

Group Decision Support Systems

Brainstorming

Shared access

Voting

Record of comments

Anonymity?

Drawbacks

Typing

Facilitator

Costs

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Service Processes and Quality

Employee Client

Region Sales Forecast North 235 312 South 334 416 East 116 315 West 645 879 Processes and workflow Steps: •Client Interview •Project definition •Data collection •Forecasts Assessment Measures •Quality •Productivity

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SharePoint Overview

Communication

Contact Lists

 E-mail  Instant Message 

Project management

 Task lists  Scheduling  Calendar 

Discussion system

Surveys

Collaboration

Shared documents

 Web-based  Security 

Tracking changes

Version control

Workflow

 Routing  Alerts 

Knowledge Management

 Organization memory

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SharePoint: Project Events and Tasks

Event Calendar

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SharePoint: Workflow

Workflow routing was moved to SharePoint Portal

You can also purchase additional software from

independent vendors

You can also integrate the documents into Microsoft

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SharePoint: Knowledge Management

Storing the organization’s documents is an important

function.

SharePoint Portal also provides detailed indexes,

cross-reference links, and searches.

You might still need additional software

You will likely need a company librarian to help

organize the documents and provide better

categorization and cross-references

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Problems with Sharing

Same software

Data conversion tools weak

Exact layouts require same versions

Same environment, fonts, devices, drivers

Hardware conversions not exact

Missing devices might cause crashes

Need access and network paths

Transmission time

Concurrency

Tracking

Locking

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Data Warehouse/Legacy Systems

Data Data

Data Data

Decision maker manager

Data

warehouse

Selected

data items

Analysis

tools

Shared access

Sales transactions

and production operations

Interdepartmental teams

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Technology Toolbox: SharePoint

Need a Windows 2003 Server

Follow configuration instructions

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Quick Quiz: SharePoint

1.

Why would you want to configure the home page differently

for different projects?

2.

Is there a limit to the number of people you would want to

place on a SharePoint team?

3.

Research the two products and list the additional features

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Technology Toolbox: NetMeeting

Start/Run: conf

Hardest to find host’s IP address and handle NAT

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Cases: Package Delivery

Annual Revenue 0 10 20 30 40 50 60 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 B il li o n $ Deutsche Post UPS FedEx

How does technology help teams work together?

Deutsche Post numbers were converted with a single exchange rate, to remove currency effects.

Figure

Updating...

References

  1. ice: LiveMeeting
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