Management Information Systems
Technology Toolbox: SharePoint Technology Toolbox: NetMeeting Cases: Package Delivery
How can information systems support teams of workers?
How many different ways are there to communicate with
team members? Which method is best for each type of
How can several people work on the same documents?
How does an organization remember past events?
Where can you find a system that provides these
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Dept Costs Labor
Mrkt 445 87 Prod 227 45 HRM 554 32 Projected Sales 0 200 400 600 800 1000
West East North South
New Maint. Tools Alpha Project Goals: Problems: Departments:
Computers are increasingly used to support teamwork and workgroups. Data, comments, and analysis are created and shared through networks of computers.
Communication Channels and Interruptions
Instant Message E-Mail
Which type of interruption is the least disruptive for you? Need to finish your work. Need to help the team.
Region Sales Forecast North 235 312 South 334 416 East 116 268 West 645 879
Region Sales Forecast North 235 312 South 334 416 East 116 315 West 645 879
Region Sales Forecast North 235 294 South 334 418 East 116 145 West 645 806
Monday, initial version, Bob Jackson
Tuesday, new East forecast from marketing
Thursday, marketing implements a new forecasting formula
Region Sales Forecast North 235 312 South 334 416 East 116 315 West 615 798
Monday, CEO throws out marketing
Information Rights ManagementDocument Protected Document (Encrypted) Workgroup server Information rights server Permission list User ID authentication Document Decryption key
Business Process ManagementPurchase Purchase Request Management approval Purchase $59,000 Power $6,000 Network $7,000 Room $12,000 Estimate $84,000 Cost analysis Project schedule
Multiple groups are involved in a major purchase. Costs and schedules are updated based on approvals. As
completed other tasks are triggered automatically.
Group decision support systems can be used to coordinate meetings, record notes, take votes, and encourage participation. As shown in this system by Ventana corporation, each participant enters data in a PC, with summary results displayed on the central screen.
Group Decision Support Systems
Record of comments
Service Processes and Quality
Region Sales Forecast North 235 312 South 334 416 East 116 315 West 645 879 Processes and workflow Steps: •Client Interview •Project definition •Data collection •Forecasts Assessment Measures •Quality •Productivity
Contact Lists E-mail Instant Message
Project management Task lists Scheduling Calendar
Shared documents Web-based Security
Workflow Routing Alerts
Knowledge Management Organization memory
SharePoint: Project Events and Tasks
Workflow routing was moved to SharePoint Portal
You can also purchase additional software from
You can also integrate the documents into Microsoft
SharePoint: Knowledge Management
Storing the organization’s documents is an important
SharePoint Portal also provides detailed indexes,
cross-reference links, and searches.
You might still need additional software
You will likely need a company librarian to help
organize the documents and provide better
categorization and cross-references
Problems with Sharing
Data conversion tools weak
Exact layouts require same versions
Same environment, fonts, devices, drivers
Hardware conversions not exact
Missing devices might cause crashes
Need access and network paths
Data Warehouse/Legacy Systems
Decision maker manager
Shared accessSales transactions
and production operations
Technology Toolbox: SharePoint
Need a Windows 2003 Server
Follow configuration instructions
Quick Quiz: SharePoint
Why would you want to configure the home page differently
for different projects?
Is there a limit to the number of people you would want to
place on a SharePoint team?
Research the two products and list the additional features
Technology Toolbox: NetMeeting
Hardest to find host’s IP address and handle NAT
Cases: Package DeliveryAnnual Revenue 0 10 20 30 40 50 60 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 B il li o n $ Deutsche Post UPS FedEx
How does technology help teams work together?
Deutsche Post numbers were converted with a single exchange rate, to remove currency effects.