CURRICULUM VITAE (CV)

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CURRICULUM VITAE (CV)

1. Name & Surname: Sabah Balta

2. Date of Birth / Place: 20 May 1970 3. Academic Title: Associate Professor 4. Education Level:

Level Field University Year

B.A. Department of

Business Anadolu University 1990

M.B. A. Management and

Organization Anadolu University 1994 Ph. D. Tourism and Hotel _Management Anadolu University 1998 Assoc.Prof. Tourism Guidance Yaşar University 2011

5. Academic Qualifications

Title Place of Employment Year

Lecturer Eskişehir Vocational High School / Anadolu

University 1991-1997

Assist.Prof.Dr. Eskişehir Vocational High School / Anadolu

University 1998-2003

Assist.Prof.Dr. Çeşme Tourism and Hotel Management High

School / Ege University 2004-2005

Assist.Prof.Dr. Faculty of Economics and Administrative Sciences, Department of Tourism and Hotel Management / Yaşar University

2005-2011

Assoc.Prof. Faculty of Economics and Administrative Sciences, Department of Tourism Guidance/ Yaşar University

2011-current

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6. Graduate Theses Supervised 6.1 Master Theses

Front Office Management in the Grand Hotel Organizations and Implementation on Different Five Stars Hotel Organizations in Turkey

6.2 Doctorate Theses

Tour Arrangement in Travel Agency and A Study on Determining the Required Conditions for Achievement of Outgoing Travel from Turkey to Overseas Consultant: Prof.Dr. Davut AYDIN, Anadolu University

7. Publications

7.1. Publications in peer-reviewed international journals cited by SSCI-E and SSCI

A1. Sahin, Y. G. and S. Balta, “Distance Education Techniques to Assist Skills of Tourist Guides”, Educational Technology & Society , 1436–4522, V.10(2), 213-224, (2007).

A2. Güçlü, H. N., M. A. Kozak and S. Balta, “Ethical Approaches and Their Application in Hotel Managers' Decision Making”, European Journal of Social Sciences, 1450-2267, V.9 (1), 18-29, (2009).

A3. Sahin, Y. G., S. Balta and T. Ercan, “The Use of Internet Resources by University Students During Their Course Projects Elicitation: A Case Study”, Tojet: The Turkish Online Journal of Educational Technology, 1303-6521, V.9 (2), 221-231, April (2010).

A4. Bengisu, M. and S. Balta, “Employment of the Workforce with Disabilities in the Hospitality Industry”, Journal of Sustainable Tourism, 1747-7646, V. 19 (1), 35-57, January (2011).

7.2 Publications in proceedings of international conferences

B1. Balta, S. and Y. G. Şahin, “Tour Operation Management for Tourism Guidance Using Interactive Training Methods in Turkey’s Tour”, IETC 6th_{International} Educational Technology Conference, Eastern Mediterranean University, Vol. I, 225-231, Famagusta, North Cyprus, April 2006.

B2. Balta, S, “The Satisfaction and Motivation of Hospitality Employees Related to Their Jobs: A Study at Altınyunus Resort Hotel in Çeşme-İzmir”, International Tourism Conference: New Perspectives and Values in World Tourism & Tourism Management in the Future, Akdeniz University, Vol. II 1241-1250, Alanya, Turkey, November 2006.

B3. Yenipınar, U., S. Balta and D. Karagöz, “Event Tourism, Mega Events and Development of the Cities: The 23rd_{Summer Universiade 2005 İzmir”, 6th} International Conference on Sports: Economic, Management and Marketing Aspects, Athens Institute for Education and Research, Issues on Tourism Policy ISBN 978-960-6672-19-4, N.135, Athens, Greece, June 2007.

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B4. Balta, S., "New Technologies to Assist Training in Hospitality Sector”, IETC 7th International Educational Technology Conference, Near East University, Nicosia, North Cyprus, May 2007.

B5. Balta, S. and M. Bengisu, “Employment of the Disabled Workforce in the Hospitality Industry”, BEST Education Network Think Tank VIII: Sustaining Quality of Life through Tourism, Izmir University of Economics, Turkey, June 2008.

B6. Ercan, T., Y. G. Şahin and S. Balta, “An Indispensable Contributor to Effective

Time Management in Class: Remote Presenter”, IETC 9th_{International Educational}

Technology Conference, Hacettepe University, Ankara, Turkey, 2009.

B7. Şahin, Y. G., S. Balta and T. Ercan, “Reliable Internet Resources Use by

University Students in Course Projects”, IETC 10th_{International Educational}

Technology Conference, Istanbul, Turkey, 2010.

B8. Rana, T. A. and S. Balta, “Improving Employee Performance using Web-Based

Application for Public Services”, ECEG 12th European Conference on e-Government,

Barcelona, Spain, 2012.

B9. S. M. Basarıcı, İ. Zincir, S. Balta and T. A. Rana, “A Proposal for Turkish/German

Cross-Language Q&A System”, ECEG 12th European Conference on e-Government,

Barcelona, Spain, 2012.

7.4 Publications in peer-reviewed national journals

D1. Balta, S. and O. Çulha, “Comparison the Expectancies of Industry and Qualifications of Student: An Implication on Vocational School Students in Department of Front Office”, SOID: Journal of Travel and Hotel Management, 1304-7590, V.7 (3), 6-20, (2010).

7.5 Publications in proceedings of national conferences

E1. Maviş, F. and S. Kozak Balta, “Tourism Curriculum in Vocational High School and Curriculum of EMYO Tourism and Hotel in Anadolu University” Congress on Tourism Education organized by Ministry of Tourism, Ankara, 1992.

E2. Maviş, F. and S. Kozak Balta, “Developing In-Service Training Program and Efficient Training Model“, Congress on Tourism Education organized by Ministry of Tourism, Ankara, 1992.

E3. Balta, S., N. Altıniğne and B. Başaran, “The Analysis of Qualifications of Newly Graduates Studied Vocational Education on Hotel Management by Delphi Method: The Case in Cesme Hotel Industry”, Süleymen Demirel University VHS Symposium, Burdur, 2005.

E4. Tunçalp, K. ve S. Balta, “A Study on the Causes of Tourism Graduates’ Tendency to the Other Industry Instead of Tourism: The Problems of Practical Education”, Süleyman Demirel University, National Vocational High School Symposium, Burdur, 2005.

E5. Balta, S., “The Way of Acquiring Sincere Friendship and Loyalty of Guests: The Development of Complain Policies”, III. Balıkesir National Tourism Congress, Balıkesir, 2008.

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7.6 Other Publications

F1. Kozak Balta, S., “Hotel Reservations: The Importance of Reservation in Hotel Management”, Anatolia: Tourism, Environment and Culture Journal, V. 4, N. 1, Ankara, 1993.

F2. Kozak Balta, S., “Collaboration of Hotels and Travel Agencies” Journal of HI-TECH Hotel Restaurant Food, N. 25, Istanbul, November, 1999.

F3. Kozak Balta, S., “The Key of Effective Communication in Hotels: Front Office”, Hotel News, TUROB The Association of Turkish Hotels Newsletter, Number 3, Istanbul, November, 1993.

F4. Balta,S., “Balıklıova”, ACENTE Aegean Insurance Agency Corporation Publication, Izmir, November, 2005.

F5. Balta,S., “The Way of Perfection for Receptionist: Sensibility of Cultural Awareness”, HOTEL The Association of Turkish Hotels Publication, Istanbul, April 2004.

F6. Balta, S., “The Attitudes of Tourism Organizations in the Periods of Crises”, ACENTE Aegean Insurance Agency Corporation Publication, Izmir, April 2004.

F7. Balta, S., “Dalyanköy”, ACENTE Aegean Insurance Agency Corporation Publication, Izmir, October 2004.

F8. Balta, S., “The Way of Acquiring Sincere Friendship and Loyalty of Guests: The Development of Complain Policies 1”, Journal of YIYDER, F&B Gastronomy Platform, Antalya, July and August, 2008.

F9. Balta, S., “The Way of Acquiring Sincere Friendship and Loyalty of Guests: The Development of Complain Policies 2”, Journal of YIYDER, F&B Gastronomy Platform, Antalya, September and October 2008.

7.6.1. Books, Reports

G1. Balta, S. & V. Altıntaş, Travel Agency and Tour Operators, Anadolu University Publication, No.2589, Eskişehir, ISBN: 978-975-06-1251-0, (2012).

G2. Balta, S., “Dalyan Paradise”, Natural Heritage from East to West; Case Studies from 6 EU-Countries, ed. N. Evelpidou, T. de Figueiredo, F. Mauro, V. Tecim and A. Vassilopoulos, Springer-Hardcover, ISBN: 978-3-642-01576-2, 301-310, (2009).

G3. Kozak Balta, S., Front Office Management in Hotel Organizations, Anadolu University EMYO Publication, No: 2, Eskişehir, 1995 (First Edition), 1998 (Second Edition).

G4. Kozak Balta, S., Front Office Management, Anadolu University AOF Publication, No. 531, Eskişehir, 1996.

G5. Kozak Balta, S., Tour Organizing in Travel Agencies, Anadolu University EMYO Publication, No.7, Eskişehir, 1999.

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7.6.2. Working papers

H1. Kozak, S., “Conference on the Relationship between Tourism and Environment”, As a Speaker, Tourism Week Facilities organized by Eskişehir Mayoralty, Eskişehir Commercial High School, 1992.

H2. Kozak Balta, S., “Analysis of Environmental Affects in Tourism” As a Speaker, Media Symposium with Local Authority in Natural and Cultural Heritage Protection, Anamur, 1998.

H3. Kozak Balta, S. and Ö. Durak (Hilton Izmir, Revenues Manager), Commune on “Management Features of International Chain Hotels and the Other Different Scale Hotels” for Students in Ege University Cesme Vocational High School, Izmir, 2002.

H4. Balta, S., “Symposium on Business and Legal Arrangements: Regulate for the Protection of Consumers”, Yasar University Continuing Education Center, Management-Organization and Human Resources Training Program, Izmir, 2005.

H5. Balta, S., ”Symposium on Importance of Service Quality in Customer Relations”, Yasar University Continuing Education Center, Management-Organization and Human Resources Training Program, Izmir, 2005.

H6. Balta, S., “Symposium on Integration of the Intercorporate Relations”, the Managers and Lecturer of ATL, AML, TL, EML Organizations, Tire, Izmir, 2006.

H7. Balta, S., “2nd_{National Symposium and Art Activities”, Session Chair, Antalya, 2008.} H8. Balta, S., “12th International Joint World Cultural Tourism Conference”, Session Chair-Venue 21, Istanbul, Turkey, 2011.

8. Projects

The Profile of Travel Agency in Turkey, Projects of Association of Turkish Travel Agencies (TURSAB), Istanbul, the Project Specialist, 1998.

Research on Labor and Service Profile of Accommodation Establishments in Eskişehir, The Project of Eskişehir Chamber of Commerce, Published Number: 13, Eskişehir, the Project Manager, 2001.

The Effects of 23rd Universiade 2005 Izmir Summer Olympiad within Event Tourism on City Tourism and Social Life, Ege University EBILTEM Project, Izmir, the Project Specialist, 2006.

9. Administrative Duties

Director of YÜSEM (YUCEC). Yasar University, 2009 – Current

Faculty Board Member. Yasar University, Faculty of Architectural, 2012 – Current Head of Tourism and Hotel Management Department. Yasar University, 2009-2010 Board Member. Yasar University Institute of Social Sciences, 2009-2010

Faculty Board Member. Yasar University, Faculty of Economics and Administrative Sciences, 2009-2010

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Board Member. Yasar University, Vocational High School, 2006–2009 Director of Career Center. Yasar University, 2007–2008

Board Member. Yasar University, Yasar University, Faculty of Economics and Administrative Sciences, 2005–2008

Faculty Board Member. Yasar University, Yasar University Faculty of Economics and Administrative Sciences, 2005–2008

Managing Editor (Proceedings Editor). ICBME, International Congress on Business Management and Economics, 2006-2007

Head of Tourism and Hotel Management Department. Yasar University, 2005- 2007 Deputy Director of Career Center. Yasar University, 2005–2007

Conference Coordinator. ICBME, International Congress on Business Management and Economics, 2006–2008

Board Member. Ege University, Cesme TOİYO, 2004 – 2005

Office Manager. Anadolu University, Open Education Faculty (AÖF) Izmir, 2003 – 2004 Vice-Academic Coordinator. Anadolu University, Open Education Faculty (AÖF) Izmir Exam Center 2001 – 2005

İÖLP Izmir Representative. Anadolu University, Open Education Faculty (AÖF) İÖLP Izmir, 2001– 2004

Manager. Anadolu University, Istanbul – Şile the Centre of Tourism Education, Practice and Research, 1994-2000.

10. Seminars Given

J1. Balta, S., “Turkey Tourism Provinces & Customs & Destinations”, Belgium, Mechelen, Katholieke Hogeschool, Seminar Presentation, 2007.

J2. Balta, S., “Hotel Management”, Belgium, Mechelen, Katholieke Hogeschool, Seminar Presentation, 2007.

J3. Balta, S., “Travel Agency Operations”, Belgium, Mechelen, Katholieke Hogeschool, Seminar Presentation, 2007.

J4. Balta,S., “Guest Relationship in the Hospitality Industry”, Belgium, Mechelen, Katholieke Hogeschool, Seminar Presentation, 2007.

J5. Balta, S., “Tourism Sector in Turkey”, Belgium, Mechelen, Katholieke Hogeschool, Seminar Presentation, 2007.

J6. Balta, S., “Tourism Values in Turkey”, Wroclaw University, Institute of Geography & Regional Development, Poland, Seminar Presentation, April 2006.

J7. Balta, S., “Tourism Movement in Turkey”, Wroclaw University, Institute of Geography & Regional Development, Poland, Seminar Presentation, April 2006.

J8. Balta, S., “Spa Tourist Offer in Turkey”, Wroclaw University, Institute of Geography & Regional Development, Poland, Seminar Presentation, April 2006.

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J9. Balta, S., “Izmir as an Important Tourist Centre”, Wroclaw University, Institute of Geography & Regional Development, Poland, Seminar Presentation, April 2006.

J10. Balta, S., “Session 81: Economics of Real Estate & Social Tourism & Social Services”, ICBME 2nd_{Internetional Conference on Business, Management and Economics,}

Session Chair, Cesme, Izmir,Turkey, June 2006.

J11. Balta, S., “Session 42: Tourism and Tourism Marketing, Economics of Real Estate & Social Tourism & Social Services”, ICBME 3rd Internetional Conference on Business, Management and Economics, Session Chair, Cesme, Izmir, Turkey, June 2007.

J12. Balta, S., “Session 23: Management”, ICBME 4th Internetional Conference on Business, Management and Economics, Session Chair, Cesme, Izmir, Turkey, June 2008. J13. Balta, S., “Innovation in [Alpine] Tourism “ A C E E P T ( Association des Centres Européens d’Education Professionnelle en Tourisme), Delegate, Ovronnaz, Valais, Switzerland, 30 November- 6 December, 2008.

J14. Balta, S., Cornell Hospitality Quarterly, Reviewer, May 2009.

J15. Balta, S., “Touristic Features and Traditions of Turkey”, Szent Istwan University, Gödöllö, Hungary, Seminar, September 2012.

J16. Balta, S., “Tourism Guidance Education in Turkey”, Szent Istwan University, Gödöllö, Hungary, Seminar, September 2012.

J17. Balta, S., “Social Media Tools and Tourism Industry”, Szent Istwan University, Gödöllö, Hungary, Seminar, September 2012.

11. Activities Within Non-Governmental Organizations (Ngos ), Memberships Member of Scientific Committee of World Cultural Tourism Association (WCTA).

http://www.kasct.co.kr

Department of Tourism Management, Honam University, Korea. The 9th International Joint World Cultural Tourism Conference 2008. The 10th International Joint World Cultural Tourism Conference 2009. The 11th International Joint World Cultural Tourism Conference 2010. The 12th International Joint World Cultural Tourism Conference 2011. The 13th International Joint World Cultural Tourism Conference 2012.

Member of Scientific Committee. Management and Economics Sciences Conference (YEBKO)

http://www.sobiad.org/yebko/organizasyon.htm

SOBİAD (Social Sciences Research Society). 2008.

Vice-Presedent. Association of Knowladge Bridges Enterprises (BİLKAD)

http://www.bilkad.com/index.htm

Association of Knowladge Bridges Enterprises, Tire, İzmir, 2008. Member of Scientific Committee of Congress

http://www.anatoliajournal.com/kongre

The 5th World Conference for Graduate Research in Tourism, Hospitality and Leisure, Nevşehir, 2010.

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Member of Scientific Committee of Congress

www.lisansustuturizmkongresi.org

VII. Lisansüstü Turizm Öğrencileri Araştırma Kongresi, 03-06 Nisan 2014, Kuşadası.

Member of Scientific Committee of ITW 2013 Conference

http://turizm.akdeniz.edu.tr/itw2013

International Tourism Week Conference Series - V (ITW 2013) 15-16 April 2013, Antalya-Turkey

12. Awards

Analysis of Vocational Motivation and Satisfaction of Employees in Accommodation Industry: Research in Izmir Cesme Golden Dolphin Hotel, Journal of Travel and Hotel Management (SOID) Research Award, Researcher, 2006.

13. Refers at Publications (Books and Articles)

Kantarcı, K. and M. A. Yörükoğlu, Front Office and Management in Accomodation Organizations, Detay Publishing Company, Ankara, 1998. (Reference for F1.1.)

Tutar, H., N. Ö. Başpınar and M. Altınöz, Guide Book for Secretary; Foundation Secretary and Executive Assistant, Seckin Publishing Company, Ankara, 2004. (Reference for F1.1.)

Tutar, H., N. Ö. Başpınar and M. Altınöz, Guide Book for Secretary; Foundation Secretary and Executive Assistant, Seckin Publishing Company, Ankara, 2004. (Reference for F1.3.)

Çakıcı, C., M. A. Kozak, M. Azaltun, A. Sökmen and M. Sarıışık, Hotel Management, Detay Publishing Company, Ankara, 2002. (Reference for F1.1.)

Eraslan, N. Front Office Operations and Management in Accomodation Organizations, Detay Publishing, Ankara, 2004. (Reference for F1.1.)

Dr. Cathy Guthrie FTMI FTS, Addresing Training and Development Issues in European Tourism Management: VocMat 2 Research Report, June 2008. (Reference for A1.) Dr. Cathy Guthrie FTMI FTS, Meeting the Needs of European Tourism Managers: The VocMat 2 Research Report, April 2008. (Reference for A1.)

Ph D. Researcher. Athena H. N. Mak, Kevin K. F. Wong and Richard C. Y. Chang, International Journal of Tourism Research, DOI: 10.1002/Jtr.746, Factors Affecting the Service Quality of the Tour Guiding Profession in Macau, 2009. (Reference for A1.) T. Ramayah. The Role of Voluntariness in Distance Education Students’ Usage of a Course Website, Tojet: The Turkish Online Journal of Educational Technology, V.9 (3), 96-105, July 2010. (Reference for A3.)

O. İşbulan. Opinions of University Graduates about Social Networks According to Their Personal Characteristics, Tojet: The Turkish Online Journal of Educational Technology, V.10 (2), 184-189, April 2011. (Reference for A3.)

14. Other Duties (Referee, Board Member, Session Chair, Scientific Committee, Editor)

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Ege University, Cesme Vocational High School Education Commission, 2004, Izmir.

Turkish Republic Izmir Commercial Court of First Instance of the Board of Experts, Expert on Tourism and Hotel, 2004, Izmir.

ICBME 2006, Second International Conference on Business, Management and Economics, Conference Coordinator, Izmir, Turkey.

ICBME 2007, Perspectives on Economics, Vol. 1., Third International Conference on Business, Management and Economics, Proceedings Editor, Izmir, Turkey.

ICBME 2007, Perspectives on Business and Management, Vol. 2., Third International Conference on Business, Management and Economics, Proceedings Editor, Izmir, Turkey. ICBME 2007, Perspectives on Turkish Economy, Vol. 3., Third International Conference on Business, Management and Economics, Proceedings Editor, Izmir, Turkey.

ICBME 2007, Perspectives on Turkish Business Environment, Vol. 4., Third International Conference on Business, Management and Economics, Proceedings Editor, Izmir, Turkey. ICBME 2007, Perspectives on Organizational Behavior and Organizational Culture, Vol. 5., Third International Conference on Business, Management and Economics, Proceedings Editor, Izmir, Turkey.

ICBME 4th, Organization Committee of International Conference on Business, Management and Economics, 2008, İzmir.

ICBME 7th, Organization Committee of International Conference on Business, Management and Economics, 2011, Izmir.

CEC 2012, 1stNational Continuing Education Congress, Kuşadası, Aydın, Turkey.

TÜSEM 2012, Turkey Continuing Education Centers Council, General Committee Meeting , Kuşadası, Aydın, Turkey.

MEGIST 1st, Fair of Vocational Training and Personal Development, İstanbul, Turkey, 2012.

EUCEN 43rd, Conference (European University Continuing Education Network), Universities’ Engagement in and with Society. The ULLL Contribution, University of Graz, Austria, 2012.

ACEEPT, “ACEEPT: SMART Art Cities and the Project Week”, Mechelen, Belgium, Novamver 2012.

15. Programs which had been done during the manegement of Yasar University Continuing Education Center (YUCEC):

Prep Courses for Faculty of Art and Design Exam - Art Prep Courses for Faculty of Art and Design Exam – Music

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YUCEC Music School

Foreign Trade Expert Sertificate Program Prep Courses for KPDS Exam

e-Trade Course

Course of Latin Dances

Summer School (6-15 years old) Prep Course for TOEFL Exam General English Course Prep Course for IELTS Exam Quaility Management Course ARAS Academy Programs

Instructor Education Program for TEİAŞ

Family and Student Coaching Certificate Program Basic Coaching Certificate Program

Yoga Instructor Certificate Program Personel Training Certificate Program NLP Practitioner Certificate Program Mazhar Zorlu Holding English Courses Advanced Excel Program for DYO Staff

City Memory of Selçuk for Verbal History Practice Course Social Media Expert Certificate Program

Basic Fotography Course for Çamlı Yem Staff

Human Relations, Communication and Stress Mangement for ESHOT Staff Fire Fighting and Practical Applications for Yasar University Managerial Staff Children Develpoment for 0-11 Years Olds

Reading Fast by Understanding Program for Yasar University Academic and Managerial Staff

Effective and Capital Speech Program for Yasar University Academic and Managerial Staff Powering Memory Program for Yasar University Academic and Managerial Staff

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Love, Freedom and Globalization - Chat Fashion Clock and Magical 60’ - Chat

16. Courses Taught About Undergraduate/ Graduate and Master courses in recent years

Academic

Year Academic Term Name of The Courses

2010-2011

Fall Introduction to the Tourism and Travel Industry Tourism Legislation

Ticketing and Tariffs (IATA - GALILEO – MUNDUS) Social Responsibility

Spring

Current Issues in Tourism

Computerized Reservation Systems (GALILEO – MUNDUS-Hotel Reservation & Rental Car)

Introduction to Hospitality Industry

2011-2012

Fall Social Responsibility

Ticketing and Tariffs (GALILEO – MUNDUS-Reservation)

Spring

The Principles of Management and Organization

Tourism Legislation

2012-2013 Fall

Ticketing and Tariffs (GALILEO – MUNDUS-Reservation) International Competition Strategies (BA)

ACEEPT Seminar (BA.& MBA)

Spring

Human Resources Management in Tourism Industry (MBA)