Pishdad Service Management

(1)

Pishdad Service Management

Service Proposal

20 October 2010

Version 1

“We assist our clients to achieve IT Governance and resiliency

through continuous process improvement and innovation.”

(2)

Table of Contents Service Proposal

TABLE OF CONTENTS

1. INTRODUCTION ... 1

1.1 PURPOSE... 1

1.2 OUR VALUE PROPOSITION... 1

1.3 ABOUT THE ITIL V3 COURSE... 1

1.4 SERVICE MANAGEMENT TOOL………...………1

1.5 ITSM FRAMEWORK …...……….1

1.6 CONTACT INFORMATION…... 1

2. P J CORUM, ITSM EXPERT, CSQA, CSTE ... 3

2.1 PROFILE: ... 3

(3)

Introduction Service Proposal

1. Introduction

1.1

Purpose

The Simorgh Tadbir (ST) has identified the need to receive service management consulting.

The Pishdad Service Management (PSM) is pleased to respond to the request to submit a

proposal to address all services.

1.2

Our Value Proposition

To ensure the best client training experience and results:

•

All course materials are approved by the Examination Institute for Information

(EXIN) and APMG, an official authorization organizations

•

All instructors are EXIN and APMG certified V2 and V3 ITIL Service Managers

•

All instructors have been certified by EXIN and APMG to teach the V3 course.

1.3

About the ITIL V3 Course

The course timings can be adjusted to meet mid of November. There are options on the ITIL

Foundation exam. It can be taken online or it can be a paper based. The online exam

provides real-time result of the exam, while the paper based exam takes about 14 days to get

the results. Online exam requires each student to have access to a PC and the internet for a

fixed date and time. The decision as to which exam type can be made at a later date once the

course has been scheduled.

1.4

Service Management Tool

Axios Systems which delivers enterprise-class Service Management Software and IT Asset

Management Software to organizations in all industries across the globe. Developed as a

single, cohesive application, the Assyst ITSM tool enables a holistic approach to the

management of IT services, allowing customers to generate maximum business value from IT

within the shortest possible timeframe.

The Assyst ITSM software solution is designed to support the needs of large and

multi-national enterprise organizations with a need to gain and maintain control over the

infrastructure and services that IT supports. And now Assyst latest version can be provided

through PSM in Farsi Language.

1.5

ITSM Framework

Axios Global Services don’t just deliver Assyst implementations. The PSM consulting team

also provides a range of product-independent best practice consulting and training to help you

devise, activate and realize an IT Service Management (ITSM) strategy based on ITIL best

practices that delivers real business value to your organization. Our strategic ITSM

consulting services focus on how your organization can apply best practices in a practical

way to achieve tangible results.

(4)

Introduction Service Proposal

1.6

Contact Information

Mr. Amir Meysam Abolfathi

Pishdad Service Management Company

Address: Miremad, 13

th

street, Bldg 40, Apt 15

Phone: +9821-88542972

(5)

P J Corum, ITSM Expert, CSQA, CSTE Service Proposal

2. P J Corum, ITSM Expert, CSQA, CSTE

P J Corum,

ITSM Expert, CSQA, CSTE

2.1

Profile:

P J Corum is an internationally recognized authority in Information Technology (IT) service management, quality and security. With over 30 years of experience in accounting, auditing and as an IT professional, P J has been both a practitioner and a consultant for many of the Fortune 100 companies and for several Central Banks around the world. He has worked in Europe, Central and South America, Far East and since 1995, in the Middle East.

P J has been a thought leader in quality activities for many years. He was a founding member and on the board of directors for the Quality Assurance Institute (USA), served on President Reagan's "White House Conference on Productivity" (which led to the creation of the Malcolm Baldrige National Quality Award Criteria), and a founding member of the EDP Auditors Association (Information Systems Audit and Control Association). P J was the Chairman of the IT Sub-Group for the Dubai Quality Group for two years, and is a Dubai Quality Award senior assessor.

The Quality Assurance Institute is a transition partner for the CMMI (Capability Maturity Model

Integration) ® products, “Introduction to CMMI” course and “Standard CMMI Appraisal Method for

Process Improvement (SCAMPI)”. In addition to working with a number of individual companies, P J has worked with the Software Engineering Competency Center, Ministry of Communications and Technology, Arab Republic of Egypt for two years to assist 24 software companies on their path to CMMI. He taught 21 courses related to various CMMI Maturity Levels, with emphasis on standards such as IEEE, ISO, and other best practices and models. In addition, P J has been working with the Pakistan Software Export Board to guide 22 software companies in their preparation for CMMI maturity level 2, 3 and 5.

Complementary to the CMMI services, P J also delivers training and consulting services for IT Infrastructure Library (ITIL) IT Service Management, ISO 9000, ISO 20000, ISO 27001/2 and CobiT. P J is an accredited instructor for ITIL Foundation and IT Service Manager (V2 and V3), as well as CobiT and ISO 20000. He was a member of the development team for ITIL Version 3 Foundation Course. Some of his most recent clients include: IBM, HP, EDS, ADSIC, BMC, Aramco, ADIA, Injazat Data Systems, TNT, QTel, Omantel, STC, Kuwait Oil Corporation and Dubai Petroleum.

General Information:

Education

Electrical Engineering (1962-1965)

University of California, Berkeley, California

Bachelor of Science (Accounting) Minor in Mathematics, California State University, Hayward, California (1966-1968) Postgraduate work for a Masters in Business Administration University of California, Berkeley, California (1974-1975)

(6)

Certifications:

Certified Software Quality Analyst Quality Assurance Institute, USA

Certified Software Test Engineer Quality Assurance Institute, USA

Certified Joint Application Design (JAD) Facilitator

IBM Corporation, USA

Certified Instructor, Plan-Do-Check-Act (PDCA) Citicorp, USA

Certified Facilitator, Key Steps PKI Processes Baltimore Technologies, Republic of Ireland

Dubai Quality Award Assessor 2001 Department of Economic Development,

Dubai, UAE

Dubai Quality Award Lead Assessor 2002 Department of Economic Development,

Dubai, UAE

Transition Partner for the CMMISM SCAMPISM

Appraisal Service 2002 and “Introduction to

CMMI®_{” in 2004}

Carnegie Mellon University

Software Engineering Institute, Pittsburgh, PA. USA

Introduction to CMMI 2002 Carnegie Mellon University, Software

Engineering Institute, Pittsburgh, PA. USA

Intermediate Concepts of CMMI 2002 Carnegie Mellon University, Software

Engineering Institute, Pittsburgh, PA. USA Foundation Certificate in IT Service

Management 2005

Examination Institute for Information (EXIN)

Instructor: ITIL Foundation Course 2005 ITpreneurs, The Netherlands

ITIL Manager Course 2006 ITpreneurs, The Netherlands

Certified ITIL Service Manager 2006 Examination Institute for Information (EXIN)

Instructor, ITIL V2 Manager Course 2007 Examination Institute for Information (EXIN)

CobiT Foundation Course 2006 ITpreneurs, The Netherlands and ISACA

CobiT Foundation Certificate 2006 ISACA

Certified CobiT Foundation Instructor ITpreneurs, The Netherlands and ISACA

ISO 20000 Consultants Course 2006 ITpreneurs, The Netherlands

ISO 20000 Consultants Certificate itSMF The IT Service Management Forum

Certified Instructor ISO 20000 Consultancy and Auditor Courses

itSMF The IT Service Management Forum and ITpreneurs

Instructor, ITIL V3 Foundation Course 2008 Examination Institute for Information (EXIN)

“Black Belt” Instructor, ITIL V3 Foundation Course 2008

ITpreneurs, The Netherlands “Black Belt” Instructor for CobiT Foundation

Course 2008

ITpreneurs, The Netherlands Accredited Instructor for ITIL Manager Bridge

V2–V3 Course 2009

Examination Institute for Information (EXIN) Accredited Instructor for ITIL Intermediate

Operational Support and Analysis Course 2009

Examination Institute for Information (EXIN) Accredited Instructor for ITIL Intermediate Release

Control and Validation Course 2009

Examination Institute for Information (EXIN) Accredited Instructor for ITIL Intermediate

Planning, Protection and Optimization Course 2009

Examination Institute for Information (EXIN)

(7)

2.2

Contributions to various publications

• EDPACS - Evaluation of Logical Security

• ICP Magazine - Use of Audit Software

• National Bureau of Standards - Report 500-19 Audit and Evaluation of Computer Security

• National Bureau of Standards - Report 500-57 System Vulnerabilities and Controls

• Bank Administration Institute - System Software Security

• AICPA-CICA-IIA - Report of the Joint Data Base Task Force

• EDPAF - Auditing the Integrity of Computer Programs

• Control Objectives for Information and related Technology (COBIT®).

• The Economist Intelligence Unit (UK) - Computer Fraud in Small Businesses

• IIA-United Kingdom - Audit and Control of RACF

• IIA-United Kingdom - Audit and Control of AC2

• IIA-United Kingdom - Audit and Control of DB2

• IIA-United Kingdom - Audit and Control of AS/400

• Dubai Quality Group - The Quill

• IIA Control Objectives for Management

• IT Service Manage Version 3 Course development team member